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Administrative Assistant Job Description

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Administrative Assistant

Job Summary
The Administrative Assistant position is a vital position in providing support to the Call center office and Office Manager. The job requires an individual to provide information to applicants and employees; must be able to maintain financial and clerical records in an organized and easy to find fashion; and complete all assigned projects and tasks.
Supervision: This job requires little to no supervision
Essential Job Functions * Maintains a variety of employment files and records, (e.g. applicants, employees, etc.) for the purpose of compiling pertinent employee information, ensuring accuracy of employee’s records, maintaining eligibility for position and complying with mandated requirements. * Assists the department staff with the employment process (e.g. callbacks, scheduling interviews, entering information into computer, maintaining current applications, assisting with applicant searches, notification, etc.) for the purpose meeting staffing requirements while complying with company guidelines. * Assists with new employee orientation (e.g. payroll and benefit policies, assisting with enrollment forms, etc.) for the purpose of ensuring employees are knowledgeable of current practices and administrative processes. * Performs record keeping and clerical functions (e.g. scheduling, copying, faxing, filing, data entry, typing, calculating, verifying, etc.) for the purpose of supporting the department staff. (40+ wpm, 100% accuracy) * Managing the Office Manager’s calendar (e.g. scheduling appointments etc.) to ensure that Manager is on time to scheduled meetings. * Receives items within the office (e.g. mail, messages, application packets, packages, supplies, etc.) for the purpose of ensuring receipt and delivery to addressee. * Answers phone system for the purpose of screening calls, transferring calls, responding to inquiries and/or taking messages. * Greets individuals entering the office (e.g. visitors, staff, applicants, etc.) for the purpose of responding to inquiries. * Maintains and inventory of items (e.g. handbooks, applications, personnel forms, etc.) for the purpose of documenting and /or providing reliable information. * Monitoring staff time sheets to ensure that pay and vacation time is properly allocated and documented. * Performs other related duties for the purpose of ensuring efficient and effective functioning of the department.
Job Requirements
Knowledge: of basic math, including calculations using fractions; read a variety of manuals, write documents following prescribed formats, and/or present information to others in a clear and concise manner. Must be able to understand multi-step written and oral instructions. Knowledge of standard office procedures to satisfactorily perform the functions of the job (e.g. standard office software; office methods and procedures, business telephone etiquette; and concepts of grammar and punctuation).

Skills: Employee needed to perform the tasks with a potential need to upgrade skills in order to meet changing job requirements. Skill based competency is required to satisfactorily perform the functions of the job, which require: preparing and maintaining accurate records; planning and managing projects given in a timely manner; operating standard office equipment such as a phone system, computer, and filing system. Also, utilizing Microsoft Word, and Excel. Skilled in typing 40+ wpm, with 100% accuracy.

Ability: is required to schedule activities and/or meetings; use basic job -related equipment. Flexibility is required to work with others in a variety of circumstances; work with data utilizing defined but different processes; operate equipment using standardized methods. Ability to work with a wide diversity of individuals; work with a variety of data. Some problem solving may be required to identify issues and select appropriate action plans. Maintaining confidentiality; establishing and maintaining effective working relationships; working with detailed information; adapting to changing priorities; and working with frequent interruptions.

Education: High school diploma or equivalent
Experience: 2-3 years job related experience is required
Certifications: None
Licenses: None
Required Test: Pre-employment Proficiency Test
Environmental Factors: Job is performed in a generally clean and healthy environment, within an office building.
Conditions/Physical Requirements: This job requires some lifting, carrying, pushing, and/or pulling, of 20 pounds or less. Some kneeling, crouching; and significant finger dexterity. The job also requires extended periods of sitting, some walking and standing.
Equipment and Tools: This job requires the use of a computer, with the standard programs of Microsoft Word and Excel. A filing cabinet will be used to store documentation in alphabetical order along with other standard office equipment.

References
Odom, C. L. (2013). Hiring the Best Candidate Not the Best Resume. Financial Executive, 29(2), 61-63.

Palmer, H., & Valet, W. (2001). JOB ANALYSIS: TARGETING NEEDED SKILLS. Employment Relations Today (Wiley), 28(3), 85-92.

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