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Affecting Change

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Abstract
Based on the Leadership in Action simulation, this paper will describe the current established methods of control and current culture in Smith & Falmouth (S&F). As a Chief Operational Office (COO), Hadi will provide recommendations for restructuring the department to become more profitable by the end of the fiscal year. Affecting Change
As a new COO, existing staff will have resistance to the upcoming change and the new organizational structure. It is important to gain their trust to improve the culture and empower employees to achieve the new goals. The leadership style should be situational and adapt to the different situational factors. Delegation and supportive leadership will provide control and power to the existing leaders and supply them with whatever their teams need to accomplish the end goals.

Smith & Falmouth (S&F)
Smith & Falmouth is a mid-size tele-shopping company operating in the US and Canada. The company established S&F Online as part of its strategy to expand online. This division is a major element in S&F strategy to grow over the next three years. S&F Online CEO, Irene Seagraves, put in place three main teams; a logistics team, web development team, and a marketing manager to coordinate marketing efforts.
Irene set a clear goal for the COO and that is to streamline online operations, increase the each of Online Sales Channel and increase profits.
As a new COO, existing senior staff and teams showed resentment and lukewarm reception. This is normal when an outsider is appointment to lead existing groups and interrupt the current organizational hierarchy. Socialization is the process of adapting to the company culture. Socialization consists of three stages: pre-arrival, encounter, and metamorphoses. The COO needs to observe and learn about the culture and social system in the company. The COO needs to have allies and

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