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Thinking Outside the Box

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Thinking Outside the Box

1) What external factors were affecting UPS’s HR practices? How did UPS respond to the trends?

They responded to the trends by taking the idea of a traditional classroom to establish the Integrad buildings. Now that the trainees play video games that simulates mock village delivery as well as the slip and fall. These are the types of processes we will have to change as we go through generations and a fast changing global environment

2) Why is efficiency and safety so important to UPS? What role do the company’s industrial engineers play in how employees do their work?
Efficiency means saving time and lowers expenses as well. As for safety, which they must take of importance otherwise they would have to consult with labor union. At the end of the day, UPS just wants the employees to have their tasks and deliveries done in a set amount of time to be as efficient as possible.
3) What changes did the company make to its driver training program? What do you think of these changes?
Significant changes and if you think about it, was a low risk. UPS basically wanted to get with the times and go along with the generation we now live in. The driving simulator identifies obstacles for them to overcome, and the slip and fall simulator. My personal opinion is that it saved a bunch of time and money. It saved time by having a higher percent of graduates of the program and not having to start the process over again.

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