AIR TRANSPORT MANAGEMENT AND OPERATIONS

David Lambert

Air Transport Management and Operations

Contents

Introduction - Page 3

Principles of Management – Page 4

Human Resource Management – Page 9

Safety and Security – Page 14

References – Page 18

Introduction

All companies and organisations are interested in producing profits, increasing market share and growing the range of products and services that they provide. In order to achieve these goals effective management within the organisation is required. In a general terms management is comprised of ‘top management’, ‘middle management’ and ‘operating management’. However when organisations reach the size of today’s major carriers these definitions can become fully define and a larger framework is required.

When the air transport industry was in its infancy management was a much simpler process with smaller teams and shorter communication paths between levels within the organisation. In recent years major carriers have come to employ tens of thousands of people reducing the importance and sense of contribution anyone employee has within the structure. Lines of communication have stretched between decision-making and the ground worker removing a sense of teamwork and a confusion of the ultimate goals of the airline. In the highly competitive world of air transport creating and maintaining an efficient management structure could be the difference in success or failure.

Principles of Management

Broadly speaking there are three major levels to management; top, middle and operating. There is also the chief governing body of the corporation known as the board of directors. This group is chosen by the shareholders of the company and is represented by individuals from fields