...experienced organizational communication. It’s likely that you been a job seeker, an interviewee, a new employee, a co-worker, or maybe a manager? In each of these situations you make various choices regarding how you choose to communicate with others. . Organizational communication is highly contextual and culturally dependent, and is not an isolated phenomenon. Individuals in organizations transmit messages through face-to face, written, and mediated channels. Organizations seek people like you who can follow and give instructions, accurately listen, provide useful feedback, get along with coworkers and customers, network, provide serviceable information, work well in teams, and creatively and critically solve problems and present ideas in an understandable manner. Developing organizational communication awareness and effectiveness is more than just having know-how or knowledge. Efficient organizational communication involves knowing how to create and exchange information, work with diverse groups or individuals, communicate in complicated and changing circumstances, as well as having the aptitude or motivation to communicate in appropriate manners. Theory X is an example of a classical management theory, this theory sees employees as apathetic, unconcerned about organizational goals, resistant to change, and basically lazy or unmotivated. Because of this, managers should closely supervise their workers. Because the classical management perspective...
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...Effects of Communication within the DeVry Student Finance Department MGMT 591: Leadership and Organizational Behavior Instructor: Michael Mcgivern April 20, 2013 Course Project Introduction: The organization that I chose is DeVry Inc. Specifically, I chose DeVry’s online student finance department because I am currently employed in this department. I started here as a Student Finance Consultant in July of 2012 and this is my first full time job after college. In my role, we assist student’s enrolling in courses and help plan how to fund their education. This job can be very satisfying yet frustrating at the same time. I feel that it is a great learning environment and overall, employee satisfaction is high. I feel that my position plays an important role in a student’s life as well as a critical part of the business. DeVry University is an accredited institution that offers a variety of programs to students across the world to pursue an associate’s, bachelors and even master’s degree. DeVry has over 90 locations across the United States and Canada to service students in several areas. In addition, for students who may not live near a campus, DeVry offers an online classroom that gives students another flexible option. In this examination the focus will primarily be with the online division. The online division offers a non-traditional way for students to pursue a degree. It allows working adults, busy parents and a variety of others to attend class on their own...
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...Diabetes Disease Management Organizational Change Plan Diabetes Disease Management Organizational Change Plan Diabetes is a chronic disease in the United States and is reaching epidemic proportions. Private health care organizations have incorporated disease management programs to assist insured members in managing diabetes care and treatment. In an effort to contain cost, disease management programs employ nurses, dieticians, and physicians to provide diabetic education, resources, and incentive programs as a collaborative effort to assist members with this chronic disease (Edwards, 1999). The United States Department of Health and Human Services estimates that 25.8 million individuals of all ages have been diagnosed with diabetes. This chronic disease is the seventh leading cause of death. Medical treatment for a diabetic is twice as high as it is for a non-diabetic patient. The United States Department of Health and Human Services estimated that in 2007 medical treatment for diabetics cost $174 billion dollars (Centers for Disease Control and Prevention [CDC], 2011). This paper will provide documentation of a declining disease management program and the development of a change within the organizational program. The goal of the change will provide patient, physician, nurse collaboration, diabetic education, and, assistance with self-management to close gaps in care (Amundson, O'Connor, Solberg, Asche, Woods, Parker, & Crain, 2009). Mercy Care Management is a large...
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...Introduction: Communication is one of the most frequently discussed dynamic in the entire field of organizational behavior, but it is seldom clearly understood. In practice, effective communication is a basic prerequisite for the attainment of the organizational goals, but it has remained one of the biggest problems facing modern management. Communication is an extremely brad topic and of course is not restricted to the organizational behavior field. Some estimate of the extent of its use go up to about three-fourths of an active human being’s life, and even higher proportions of a typical manager’s time. It is natural that many of our managers fail to communicate effectively with their employees. If history and statistics of the problems and conflicts of our industries are analyzed, it will possibly be seen that about 50% of the same are caused due to communication failures. Communication gaps produces frustration, grievances, agitation, non-cooperation, strike, poor employee performance, increased wastage, higher cost of production, drop in quality, loss in business, gherao etc. etc. Title of the Assignment: “-------------------------------------------------------------------------------------------------------------”. Purpose of the Project: The purpose of the project is to fulfill partial requirement of the Course of Organization Behavior of University of New Castle MBA program. Objective of the Project: The main objectives of the proposal is to help to prepare...
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...FT 106C FT 107C FT 108C Management Principles and Practices Mathematics and Statistics for Managers Accounting for Managers IT and E-Business Fundamentals Business Environment Organization Behavior and Processes Business Communication Business Legislation 1-2 3-4 5-6 7-8 9-10 11-12 13-14 15-16 COURSES AND SYLLABUS FOR SECOND, THIRD AND FOURTH SEMESTER SHALL BE COMMUNICATED LATER. 2 FT-101C MANAGEMENT PRINCIPLES AND PRACTICES Course Objective The objective of this course is to help the students gain understanding of the functions and responsibilities of the manager, provide them tools and techniques to be used in the performance of the managerial job, and enable them to analyze and understand the environment of the organization. Examination The faculty member will award internal marks out of 20 (8 for Tests and 12 for class participation). The semester examination carrying 80 marks will have two sections A and B. Section A worth 60 marks will have 6 theory questions out of which students will be required to attempt any four questions. Section B carrying 20 marks will contain one or more cases. Cases prescribed below are only for classroom discussion and internal evaluation and not for end semester examinations Course contents 1. Concept of Management Functions and Responsibilities of Managers, Fayol's Principles of Management, Management Thought The Classical School, the Human Relations School, Systems Theory, Contingency Management, Developing Excellent Managers...
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...(1997) The Year 2000 Problem: An Ethical Perspective, in: Kappelman, L., (Ed.), Year 2000 Problem: Strategies and Solutions from the Fortune 100, International Thomson Computer Press, Boston, 158-163. Floridi, L. (1999) Philosophy and Computing, London: Routledge. Johnson, D.G. and Nissenbaum, H. (1995) Computers, Ethics and Social Values, Prentice Hall. Kallman, E.A. and Grillo, J.P. (1996) Ethical Decision Making and Information Technology: An Introduction with Cases, McGraw Hill. Kaplan, B., Farzanfar, R. and Friedman R.H. (1999) Research and Ethical Issues Arising from Ethnographic Interviews of Patients’ Reactions to an Intelligent Interactive Telephone Health Behavior Advisor System, in: Ngwenyama, O., Introna, L.D., Myers, M.D. and DeGross, J.I. (Eds) New Information Technologies in Organizational Processes: Field Studies and Theoretical Reflections on the Future of Work, Boston: Kluwer Academic Publishers, 67-77. Langford, D. (1995) Practical Computer Ethics, London: McGraw Hill....
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... In all aspects of business, ethics and morals have to be the foundation but where the rubber hits the road, business etiquette will aid in maintaining high job satisfaction and keep customers coming back. With the vast majority of business operations having a foothold in technology there is a severe need for e-etiquette. What is Driving Technology in Business? In today’s era of business there would be a severe lack of production if the power goes out. With the advancement’s and availability of computer technology in business, there has been a significant shift in the way day-to-day business operations are conducted. The introduction of the computer and data processing capability to the business world transformed the workplace. Unlike the traditional typewriter, the computer brought with it the ability to easily store and correct documents without having unsightly spots of “white-out”. The usage and utilization of computers, computer systems and information technology (IT) applications in every aspect of business is now routine. Wide-ranging means of connecting to and access technologies with computing interfaces expedite communication between employees and with business partners, suppliers, customers, or other stakeholders. With the plethora of software, production tools and networking applications installed in computers, it enables employees in a business to streamline their workflow and accomplish assigned tasks quicker. “Over a million business...
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...IMPRESSION MANAGEMENT In social psychology, impression management is a goal-directed conscious or unconscious process in which people attempt to influence the perceptions of other people about a person, object or event they do so by regulating and controlling information in social interaction. It is usually used synonymously with self-presentation, in which a person tries to influence the perception of their image. The notion of impression management also refers to practices in professional communication and public relations, where the term is used to describe the process of formation of a company's or organization's public image. SELF PRESENTATION: While impression management and self-presentation or giving Face are often used interchangeably, some authors have argued that they are not the same. In particular, Schlenker (1980) believed that self-presentation should be used to describe attempts to control ‘self-relevant’ images projected in “real or imagined social interactions’. This is because people may manage impressions of entities other than themselves such as businesses, cities and other individuals. MOTIVES AND STRATEGIES: People adopt many different impression management strategies. One of them is ingratiation, where we use flattery or praise to increase our social attractiveness by highlighting our better characteristics so that others will like us. Another strategy is intimidation, which is aggressively showing anger to get...
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...MGT/521 Final Examination Study Guide This study guide will prepare you for the Final Examination you will complete in Week Six. It contains practice questions, which are related to each week’s objectives. In addition, refer to each week’s readings and your student guide as study references for the Final Examination. Week One: Constructing and Supporting an Argument Objective: Identify channels for business communications. 1. An informal communication network is typically called a a. chat network b. chain c. contextual system d. X grapevine 2. Which channel of communication is lowest in richness? a. Video conferences b. E-mail c. X Memos and letters d. Telephone conversations 3. Jessica needs to describe her vision for an important ad campaign to three of the new team members. What should Jessica do? a. X Schedule a meeting b. Send an e-mail c. Write a memo d. Publish a formal report Objective: Evaluate credibility and validity of sources of information. 4. Checking a book’s preface, reading a blurb found on a book jacket cover, and looking for thumbnail biographies at the beginning and end of a source of information are all part of a. evaluating style and tone b. X evaluating credentials c. evaluating currency d. evaluating biases Objective: Develop effective arguments. 5. When you write a paragraph based on _____________, the topic sentence should clearly summarize the range of evidence you use ...
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...Organization: Some Implications for Research and Practice M a r g r e t h e H. O l s o n a n d H e n r y C. L u c a s Jr. New York University Computer technology has recently been applied to the automation of office tasks and procedures. Much of the technology is aimed not at improving the efficiency of current office procedures, but at altering the nature of office work altogether. The development of automated office systems raises a number of issues for the organization. How will this technology be received by organization members? How will it affect the definition of traditional office work? What will be its impact on individuals, work groups, and the structure of the organization? This paper presents a descriptive model and propositions concerning the potential impacts of office automation on the organization and it stresses the need, when implementing automated office systems, to take a broad perspective of their potential positive and negative effects on the organization. The need for further research examining the potential effects of office automation is emphasized. CR Categories and Subject Descriptors: J. 1 [Administrative Data Processing]--business; K.4.3 [Computers and Society]: Organizational Impacts General Terms: Experimentation, Management, Theory, Human Factors Additional Key Words and Phrases: office automation, automated office systems, impact on organizations, electronic mail Authors' Present Address: Marrgrreth H. Olson and Henry C. Lucas...
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...3/9/05 4:51 PM Page 77 CHAPTER 4 Workplace Communication Kristina L. Guo, PhD and Yesenia Sanchez, MPH Learning Outcomes After completing this chapter, the student should be able to: 1. Describe the communication process. 2. Understand the importance of feedback in the communication process. 3. Understand various verbal and nonverbal methods of communication. 4. Understand the common barriers to communication. 5. Utilize various methods to overcome communication barriers. Kristina L. Guo is an Assistant Professor of Health Services Administration in the Stempel School of Public Health at Florida International University in Miami, Florida. Professor Guo graduated from Florida International University with a PhD in Public Administration in 1999, and she holds a Masters in Public Health from the University of Miami. Prior to joining the Florida International University faculty, Dr. Guo accumulated extensive experience in the healthcare field. She was the Assistant Director of the University of Miami’s intellectual property division, where she conducted market and patent research and analyses. As the manager of several physician practices, she was responsible for formulating and implementing strategies to increase the organization’s viability and growth potential. She teaches health services management, organizational behavior, and health policy. Her primary areas of research are healthcare policy and management, where she has developed a managerial roles and skills...
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...paper covers important topics such as how the group was formed, leadership, the evolution of the group/team over the term, group/team dynamics, group structure, team communication and Intergroup/intra-group conflict. This paper connects the individual experiences within group dynamics concepts presented in the course to illustrate their relevance, as well as some comparison and contrast of the team’s intra-group conflict experience with techniques presented throughout the course. The paper also, provides a vast content on theory for each of the covered topics, to enhance the subjects learned during the path of Organizational Management. As you read throughout the paper you will learn how Team C, successfully developed greater knowledge of relevant material and develop the necessary group skills, while always bringing into consideration solutions to get the job done the right way and on time. Leadership The reliable source of leadership theory and research, the Stogdill’s Handbook of Leadership, describes leadership as “an interaction between members of a group. Leaders are agents of change; persons whose acts affect other people more than other people’s acts affect them. Leadership occurs when one group member modifies the motivation or competencies of others in the group.” (Bass, 1990) The management description indicates that it connects the use of authority and that the entire interpersonal relationships can connect leadership (Gibson, 2012). On the other...
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...Leadership and Teamwork: The Effects of Leadership and Job Satisfaction on Team Citizenship Seokhwa Yun1 Seoul National University Jonathan Cox Houston, TX Henry P. Sims, Jr. Sabrina Salam University of Maryland This study examined how leadership related to citizenship behavior within teams. Leadership was hypothesized to influence team organizational citizenship behavior (TOCB) either directly or indirectly through job satisfaction. Longitudinal data were collected in three waves. Leader behaviors were measured at time 1, follower job satisfaction at time 2, and TOCB at time 3. Results indicate that both empowering and transformational leadership related positively to TOCB through job satisfaction. Aversive leadership was related negatively to TOCB. Also, leadership was mediated by job satisfaction in negatively relating to team anticitizenship behavior. The implications and directions for future research are discussed. In what many call the postindustrial age, more and more organizations face high velocity environments which are characterized as dramatically changing, uncertain, and high-risk (Bourgeois & Eisenhardt, 1988; Riolli-Saltzman & Luthans, 2001). In such a dynamic environment, many organizations find the use of teams efficient and productive (LePine, Erez, & Johnson, 2002). For example, a recent survey found that most Fortune 1,000 firms use teams with at least some employees and that teams are one of the fastest growing forms of employee ...
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...THE APPLICATION OF CHANGE MANAGEMENT THEORY TO HR PORTAL IMPLEMENTATION IN SUBSIDIARIES OF MULTINATIONAL CORPORATIONS Cataldo Dino Ruta HR portals are complex information technology (IT) applications that can be accessed by all employees of a given organization. By placing more applications and information online, HR portals reduce the reliance employees have on HR personnel. Given this relational change, from human to computer, the HR portal implementation process must take into account the challenges of both change management and technology acceptance. By integrating change management theories with IT user acceptance models, this article adds to HR’s collective knowledge of ways to effectively implement HR portals. In addition, this article describes the cross-national challenges that exist when a global firm attempts to implement an HR portal around the world. Thus, this article will present a model that (1) integrates change management theories and IT user acceptance models and (2) illustrates the ways in which change management plans may need to be adapted to be effective in various subsidiaries. A case study of Hewlett-Packard’s (HP’s) worldwide implementation of their @HP Employee Portal in the Italian subsidiary of HP illustrates the key issues of these theories. © 2005 Wiley Periodicals, Inc. Introduction Human Resources Portal Applications In recent years, the World Wide Web has revolutionized the way individuals in organizations access information. In addition...
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...INT401I/202/0/2013 Tutorial Letter 202/0/2013 Information and Technology Management IV INT401I Year module School of Computing This tutorial letter contains the model answers to assignment 1 & 2, and the Oct/Nov 2013 examination and Jan/Feb 2014 supplementary examination preparation notes. Bar code CONTENTS 1 TUTORIAL MATTER THAT YOU SHOULD HAVE RECEIVED TO DATE .................................. 3 Plagiarism ................................................................................................................................... 3 2 THE MODEL ANSWERS TO ASSIGNMENT 1 ........................................................................... 3 3 THE MODEL ANSWERS TO ASSIGNMENT 2 ........................................................................... 6 4 THE OCT/NOV 2013 EXAMINATION AND JAN/FEB 2014 SUPPLEMENTARY EXAMINATION PREPARATION NOTES ............................................................................................................12 2 INT401I/202 1 TUTORIAL MATTER THAT YOU SHOULD HAVE RECEIVED TO DATE Title Description TUTORIAL LETTER 101/0/2013 Tutorial letter 101 contains important information about your module. VERY important information. TUTORIAL LETTER 201/0/2013 TUTORIAL LETTER 202/0/2013 Tutorial letter 202 contains the model answers to assignment 1 & 2, and the Oct/Nov 2013 examination and Jan/Feb 2014 supplementary examination preparation notes (this tutorial letter). Plagiarism NB: Plagiarism is the act of taking words...
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