...“Devil in the Details” Using a Demand Aggregation Hierarchy........5 Pillar #3: Take Planner Productivity to the Next Level ............................................7 Pillar #4: Make Collaboration a Core Demand Planning Competency ......................8 Four Pillars of Demand Planning Excellence Achieving higher supply chain performance with more powerful, accurate demand planning Executive Overview Estimating future demand is one of the most valuable, but difficult challenges in supply chain optimization. Any discussion of this subject will invariably note that forecasts are always wrong, but absolutely essential to planning business effectively. Demand forecasting provides the crucial forward-looking picture that shapes how a company will deploy its supply chain to take maximum advantage of customer opportunity. “Demand planning” is the effort to increase forecast accuracy and customer service levels through better perceiving, predicting, and shaping the full range of factors that determine how well your product portfolio satisfies market needs. No other aspect of supply chain optimization has greater impact on business profitability. Providing the best “one number” forecast requires capturing demand close to its source and accurately predicting actual demand with enough lead time and confidence to ensure maximum sales and operations performance at minimum cost. This paper outlines four key elements that support effective demand planning and establish fundamental parameters...
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...States - English | Preferences Expand MSDN A Comparison of the Top Four Enterprise-Architecture Methodologies Roger Sessions ObjectWatch, Inc. May 2007 Applies to: Enterprise Architecture Summary: Twenty years ago, a new field was born that soon came to be known as enterprise architecture. This paper covers a broad introduction to the field of enterprise architecture. Although the history of the field goes back 20 years, the field is still evolving—and rapidly so. (36 printed pages) Contents Executive Summary Introduction A Brief History of Enterprise Architecture Case Study The Zachman Framework for Enterprise Architectures The Open Group Architecture Framework (TOGAF) Federal Enterprise Architecture (FEA) Gartner Comparison Conclusion Glossary References Executive Summary Twenty years ago, a new field was born that soon came to be known as enterprise architecture. The field initially began to address two problems: System complexity—Organizations were spending more and more money building IT systems; and Poor business alignment—Organizations were finding it more and more difficult to keep those increasingly expensive IT systems aligned with business need. The bottom line: more cost, less value. These problems, first recognized 20 years ago, have today reached a crisis point. The cost and complexity of IT systems have exponentially increased, while the chances of deriving real value from those systems have dramatically decreased...
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...understand the needs of a wide range of customers, and can interact with a broad client base. Not only that, but it is also in a good position to recruit and retain staff in an increasingly diverse and competitive labour market. Embedding diversity of thought throughout an organisation also means that talent can be properly recognised and nurtured - wherever it may be. The best starting point for any organisation is to develop a good equality and diversity policy, backed up by a concrete plan of action. Acas experts can visit your organisation to help you understand what needs to be done to address a range of issues related toequality and diversity and then work with you to develop practical In this era of economic globalization, many companies are making efforts to achieve workforce diversity, which...
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...development and training, performance management, motivation, talent management, employee self-service systems. There will be also presented results of studies on the utilization of IT tools in HRM conducted in Polish enterprises. Results of conducted survey shows increasing utilization and variety of IT solutions in all surveyed areas in high-tech enterprises in the USA what caused the crucial influence of HRM process. The level of IT tool implementation in HRM processes taking place in Polish enterprises is low, which, according to enterprises, results from the lack of funds for implementation of this type of solutions. In the future enterprises are planning further implementation due to drawn advantages, consolidate individual HRM processes and implement cloud-based solutions. Keywords: human resources management, information technology, e-HR, HRM practices 1567 1. BACKGROUND 21. century has seen a rapid growth of information technologies in nearly all aspects of human activity and growth of the Internet users which was less than 1% of world population in 1995 and more than 40% in the middle of 2014 (Internet World Stats 2015). IT solutions can be widely applied in company management as in the crisis environment enterprises search for different...
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...December 7, 2014 Professor Gordon Table of Contents Abstract……………………………………………………………………………….Page 3 Company Background…..…………………………………………………………….Page 3-4 Business Problem……………………………………………………………………...Page 4 High Level Solution…………………………………………………………………...Pages 4-5 Benefits of Solving the Problem………………………………………………………Pages 5-6 Business Technical Approach…………………………………………………………Page 6-7 Business Process Change……………………………………………………………...Pages 7-8 Technology or business practices used to augment the solution………………………Page 8-9 Conclusion and Overall Recommendations…………………………………………...Pages 9-10 High Level Implementation Plan……………………………………………………...Page 10-13 References……………………………………………………………………………..Page 14-15 Cloud Computing Abstract The purpose of this document is to explain why the State of Florida needs to incorporate cloud storage for several reasons; to reduce the cost, easy access to files, enhancement of communication, security and more. Cloud computing is the next generation of storing information, and many major corporations have implemented this as either a back-up solution or as their primary storage and computing network. The State will be outsourcing the development of a cloud based system with the goal of providing a reliable and secure source. Company background The State of Florida is made up of a number of different agencies. This paper will examine the needs of The Department of Children and Families...
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...Securing the Virtualized Server Introduction The IT industry’s focus on virtualization has increased considerably over the years. Its appeal sprung from the ability to run several virtual machines on one physical computer resulting in saving companies the cost of having to purchase additional computer systems or servers. Just like their physical counterparts, the task of securing a virtual computer environment poses many challenges for IT technical personnel. The benefits of server virtualization have been touted over and over again to include load balancing, lower power consumption, ease of management, isolation from attackers and malware. While the benefits of virtualization have made it a “must-have technology” that continues to evolve, there are a number of security challenges and best practices that must be carefully considered when considering implementation. This paper will address the virtual server platform and the challenges and best practices in securing virtualized servers. The Evolution of Virtualization It is the theory that the concept of virtualization had its origins during the days of mainframe computers in the late 1960’s to early 1970’s, when IBM began developing time-sharing solutions for organizations. This endeavor was aimed at increasing the efficiency of both users and the expensive computer resources they shared by, in-effect, sharing usage of computer resources among a large group of users. This resulted in a breakthrough in the computer...
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...in the late 1960s when computers were used in decision support systems. Since then, analytics have changed and formed with the development of enterprise resource planning (ERP) systems, data warehouses, and a large number of other software tools and processes. In later years the business analytics have exploded with the introduction to computers. This change has brought analytics to a whole new level and has made the possibilities endless. As far as analytics has come in history, and what the current field of analytics is today many people would never think that analytics started in the early 1900s with Mr. Ford. We are going to have a look on Big Data Analytics. Let’s have a look on advantages of big data analytics. It helps marketing companies build models based on historical data to predict who will respond to the new marketing campaigns such as direct mail, online marketing campaign…etc. Through the results, marketers will have appropriate approach to sell profitable products to targeted customers. Whereas for financial institutions information about loan information and credit reporting. By building a model from historical customer’s data, the bank and financial institution...
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...------------------------------------------------- Customer relationship management From Wikipedia, the free encyclopedia Customer relationship management (CRM) is a widely implemented model for managing a company’s interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.[1] The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients to return, and reduce the costs of marketing and client service.[2] Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.[3] Measuring and valuing customer relationships is critical to implementing this strategy.[4] Contents [hide] * 1 Benefits of Customer Relationship Management * 2 Challenges * 2.1 Complexity * 2.2 Poor usability * 3 Fragmentation * 3.1 Business reputation * 3.2 Security, privacy and data security concerns * 4 Types/variations * 4.1 Sales force automation * 4.2 Marketing * 4.3 Customer service and support * 4.4 Appointment * 4.5 Analytics * 4.6 Integrated/collaborative * 4.7 Small business * 4.8 Social media * 4.9 Non-profit and membership-based * 5 Strategy * 6 Implementation * 6.1 Implementation...
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...IMPLEMENTATION OF CUSTOMER RELATIONS MANAGEMENT AT ANZ BANK Table of Contents 1.0 Introduction 3 2.0 Company Background 3 3.0 SWOT Analysis 4 4.0 CRM Project Objectives 4 5.0 Selected CRM Suite and Analytical Capabilities 5 6.0 Infrastructure Requirements 10 7.0 Training 11 8.0 Timeline 12 9.0 Budget 14 10.0 Conclusion 14 References 15 Implementation of Customer Relations Management at ANZ Bank Introduction Customer Relations Management (CRM) is the integration of people, processes, and technology to maximise relationships with its customers (Goldenberg, 2003, p.7). It involves a comprehensive approach that provides seamless coordination between all customer-facing functions through technology, which is used to organize, automate, and synchronize sales, marketing, customer service and technical support. The main aim of the CRM initiative is to facilitate the use of technology and human resources to gain valuable insights into the behaviour and value of its customers (Onut et al., 2002, p.3). This is particularly very instrumental in the banking sector (Yao & Khong, 2012, p.151). CRM programs are associated with improved financial performance, customer loyalty and satisfaction. Company Background The Australian and New Zealand Banking Group (ANZ bank) is the third largest bank in Australia and the largest bank in New Zealand in terms of market capitalization. Australian operations...
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...be in IT”. Information Technology (IT) has revolutionized every aspect of business and it evident in the way the world works - using high-speed Internet connections for e-mail and information gathering, portable computers connected to wireless networks, smart phones & hybrid handheld devices delivering instant connectivity and computing power to an increasingly mobile and global workforce. Information technology has become the largest component of capital investment for firms in the United States and many industrialized societies. In 2005, U.S. firms alone spent nearly $1.8 trillion on IT and telecommunications equipment and software. In 2011 worldwide spending on IT by companies is proving surprisingly resilient given the circumstances, according to a new forecast by the market research firm Gartner. The firm expects overall tech spending to grow by 7.1% this year, representing an upward revision from a previous forecast of 5.6%. In dollar terms...
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...Supply Chain Risk with Threat Awareness and Thwarting Introduction to Supply Chain Risk Management Every enterprise must make supply chain risk management one of its core competencies. Yet few understand precisely the extent to which their supply chains are at risk, on which fronts, and least of all, how to address those threats. In fact, most feel far more in control than they are, with a persistent fog preventing visibility into how interdependent key risk variables impact their supply chain. A successful supply chain risk management strategy based on a unified platform is the only way to keep up with shifting risk zones. The platform must be agnostic with respect to point solutions that address specific challenges (e.g., vertical A or geography B), and flexible enough to cross correlate those solutions’ data in a way that drives behavior to minimize supply chain risk and take advantage of supply chain opportunities: • Geographic – terrorism; weather; natural disasters; geopolitical instability; privacy and trade route disruption, among others; • Financial / Market – logistics costs; demand or supply volatility; product theft; IP theft; and supplier fraud; • Operational – transportation delays; damages in transit, work stoppages, shortages; IT breaches; • Corporate Social Responsibility – litigation; product quality or safety lapses; labor laws; and other violations; and • Regulatory / Economic – behavior resulting...
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...Recommendation for adopting Green IT in our Company From: Senior manager of IT Department Subject: Adopting Greener IT in our various department of the company. Green IT or green computing, what does it mean? Probably we know by now, that green stands for everything that is environmentally friendly. Green computing is the environmentally responsible and eco-friendly use of computers and their resources. It also includes the study of designing, manufacturing/engineering, using and disposing of computing devices in a way that reduces their impact on environmental. Its origin back to 1992, when the U.S. Environmental Protection Agency launched Energy Star,a voluntary labeling program which is designed to promote and recognize energy-efficiency in monitors, climate control equipment, and other technologies. This resulted in the widespread adoption of sleep mode among consumer electronics. The term "green computing" was probably coined shortly after the Energy Star program began. I will slightly demonstrate its impact on our budget and environment, Think of our firm, for example we have 4 servers operates in an air conditioned room, forty desktop stations, almost half of that number printers, besides we use only genuine cartridges, only hard copy documents circulates among the various departments as a method of communication, we print all the emails and attached them to the various document for various purposes. Now let us see what does this cost us and what does...
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...An analysis of the factors of successful implementation of customer relationship management in chain of supermarkets in the United Kingdom 1. Introduction Today, more and more companies find that cultivating customer loyalty is a key factor to achieve success. Customer relationship management (CRM) focuses on the relationship between customer and company. Due to this feature, many companies are trying to establish their own CRM system for helping them to connect new customers and boost old customers’ long-term loyalty. CRM systems include operations and analysis, and relationship marketing strategy and supporting, customer-centric business processes (Buttle 2004). With the development of information technology (IT), using CRM system is more convenient. It is considered as an important strategic compulsory (Coltman 2007), with investment predicting that global costing will increase on CRM system over the future (Gartner Group 2009). From a U.S. based survey, it was found by Goodhue et al. (2002) that a CRM system had already been established or was planned by 91 percent of companies. However, according to Rigby, the application of a CRM system is not very successful (Rigby et al. 2002).The main reason is that more than half of total companies consider CRM as a simple technology solution which aims to build a bridge among marketing, sales and service (Peppers and Rogers, 1999). A successful implementation should consist of different functional departments and be based on...
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...Preparing for Innovation: Understanding How IT Organizational Change Can Help Drive Success with Unified Communications Table of Contents Introduction ................................................................................................................................................................................................................................................. 1 Unification and Change ............................................................................................................................................................................................................................ 2 Microsoft and Unified Communications.............................................................................................................................................................................................. 2 Unified Communications Purchase Drivers and Process................................................................................................................................................................. 3 IT Organization Purchase Drivers ...................................................................................................................................................................................................... 3 Business Organization Purchase Drivers................................................................................................................................................
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...Wipro WMG XVIII B Neelandra Nath Goswami Introduction Reinvention and Wipro go hand-in-hand as far as technology and process advancement is concerned. Wipro is a global IT services company that provides Consulting, Business Process Outsourcing, Business Technology Services, Enterprise Application Services, Infrastructure Management, Testing, Product Engineering, Engineering Design and Product Support. Its services are spread across a range of strategic domains. It is the first CMMi Level 5 certified software services company and the first outside USA to receive the IEEE Software Process Award. However, when Wipro was formed as a vegetable oil refining company in 1947 the dramatic change in the company’s industry dynamics could only have been predicted considering the fact that it was always reinventing itself. Now, after three decades in the IT industry, backed with unmatched technical expertise and insights, it has maintained the highest levels of compliance and quality that go with the changing times and technologies. Our knowledge investments are backed by years of R&D and have led to the creation of labs and ‘Centers of Excellence’ that have produced innovative solutions. Wipro’s Quality Policy & Quality Management System As the world’s first SEI CMM Level 5 company, Wipro endeavors to deliver reliability and perfection to customers by maintaining high standards in service offerings and products, as well as internal processes and people management. It...
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