...Associate Program Material Interpersonal Relationships Worksheet Respond to each of the questions below using complete sentences. Cite any sources used within the body of your response (i.e., inside the box) and in the references list at the end of the document (if not already included in References list I have provided). 1. Review supportive and defensive relationships as discussed by Cheesebro, O'Connor, and Rios (2010, pp. 132-135) and complete the table below: | |Response | |Define supportive |A supportive relationship is when there is emotional help and encouragement inside the | |relationships. |relationship. | |Define defensive |A defensive relationship is a relationship that consist of 1 or more people who are very | |relationships. |protective of themselves and very defensive | |Which type of relationship|A supportive relationship is more suitable for healthcare industries. | |(supportive or defensive) | | |is more appropriate for | ...
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...Behavioral Communication is a psychological construct that addresses people's use of day-to-day behaviors as a form of communication. Specifically, it refers to people's tendency to express feelings, needs, and thoughts by means of indirect messages and behavioral impacts. Basically, any behavior (or its absence when one is expected) may be judged as communicative if it has the intent to convey a message. For example, an expressive hairstyle, a show of a certain emotion, stonewalling (emotional withdrawal), or simply doing (or not doing) the dishes all can be means by which people may convey messages to each other. The construct of behavioral communication is conceived as a variable of Individual differences. This means that some people more than others tend to engage in behavioral communication in spite of the plausible alternatives of using verbal communication. A measure of the construct, The Behavioral Communication Questionnaire (M. Ivanov, 2008), has been introduced at the Society for Personality Assessment conference in March, 2008. The conceptual framework of the construct has been presented at Western Psychological Association Conference in April, 2008. DIFFERENT TYPES OF COMMUNICATION BEHAVIOUR,THEIR CHARACTERISTICS AND USES There are a variety of ways of behaving when we are communicating with others. The appropriate choice of behaviour is vitally important if we are to communicate effectively. This Worksheet will look at a classification of different types...
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...QP engaged Quadir in participating in a CBT activity geared towards negative communication behavior. QP explained to Quadir that the activity will help him to identify communication behaviors that leads to miscommunication and negative thinking. QP explained to Quadir, what negative communication behaviors are. QP asked Quadir to provide an example of negative communication behavior that he uses. QP provided Quadir with a list of communication behaviors in which he had to identify the alternative behaviors. QP brainstormed with Quadir the consequences of negative communication. QP provided Quadir with a list of realistic counter thoughts, in which he had to provide the negative thoughts. QP discussed with Quadir, what negative thinking is,...
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...------------------------------------------------- The role of technology in delivering the curriculum — Presentation Transcript * 1. The Role of Technology in Delivering the Curriculum * 2. Types of instructional media/technology Non-projected Media Projected MediaReal objects Overhead transparenciesModels Opaque projectionField trips SlidesKits FilmstripsPrinted materials (books, Films worksheets) Video, VCD, DVDVisuals (drawings, Computer/multimedia photographs, graphs, presentations charts, posters)Visual boards (chalkboard, whiteboard, flannel board, etc.)Audio materials * 3. Factors for Technology Selection 1. Practicality – Is the equipment (hardware) or already prepared lesson material (software) available? If not, what would be the cost in acquiring the equipment or producing the lesson in audial or visual form? * 4. 2. Appropriateness in relation to the learners – Is the medium suitable to the learners’ ability to comprehend? Will the medium be a source of plain amusement or entertainment, but not learning? * 5. 3. Activity / suitability – Will the chosen media fit the set instructional event, resulting in either information, motivation, or psychomotor display? * 6. 4. Objective-matching – Overall, does the medium help in achieving the learning-objective(s)? * 7. The Role of Technology in CurriculumDelivery Upgrading the quality of teaching-and- learning in schools * 8. Increasing the capability of the teacher to effectively inculcate...
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...Davis Health Care, we will notice remarkable improvement in our next survey scores. The Model for Evidence-Based Practice Change by Rosswurm and Larrabee (1999) suggests that the initial step is to search for where there is a need for change in the clinical setting. Once an improvement team (consisting of unit managers, nurse researchers, quality improvement nurses, a statistician, etc.) forms, we find ways to identify an improvement goal. Unstructured brainstorming allows the team to contribute ways in which to improve the quality of services at Davis Health Care. Ideas can be written down on paper and then posted (e.g. silent brainstorming), but ideas can also be verbalized. During unstructured brainstorming, teammates who are less assertive may not verbalize their ideas. Nevertheless, silent brainstorming leaves no room for discussion and we want to hear the...
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...ebook THE GUILFORD PRESS DBT ® Skills Training Handouts and Worksheets Also from Marsha M. Linehan Books for Professionals Cognitive- ehavioral Treatment of Borderline Personality Disorder B DBT Skills Training Manual, Second Edition Dialectical Behavior Therapy with Suicidal Adolescents Alec L. Miller, Jill H. Rathus, and Marsha M. Linehan Mindfulness and Acceptance: Expanding the Cognitive- ehavioral Tradition B Edited by Steven C. Hayes, Victoria M. Follette, and Marsha M. Linehan Videos Crisis Survival Skills, Part One: Distracting and Self- oothing S Crisis Survival Skills, Part Two: Improving the Moment and Pros and Cons From Suffering to Freedom: Practicing Reality Acceptance Getting a New Client Connected to DBT (Complete Series) Opposite Action: Changing Emotions You Want to Change This One Moment: Skills for Everyday Mindfulness Treating Borderline Personality Disorder: The Dialectical Approach Understanding Borderline Personality: The Dialectical Approach For more information and for DBT skills updates from the author, see her websites: www.linehaninstitute.org, http://blogs.uw.edu/brtc, and http://faculty.washington.edu/linehan/ DBT Skills Training Handouts and Worksheets ® Second Edition Marsha M. Linehan THE GUILFORD PRESS New York London © 2015 Marsha M. Linehan Published by The Guilford Press A Division of Guilford Publications, Inc. 72 Spring Street, New York, NY 10012 www.guilford.com All rights...
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...SA MP LE HOW-TO BOOKS H OW-TO BOOKS You Can’t Do It All: Effective Delegation for Supervisors Jeanne Baer H OW-TO BOOKS H OW-TO 1 This preview version of our product is protected by copyright law. Copying or distribution of this file is prohibited. SA MP LE You Can’t Do It All: Effective Delegation for Supervisors By Jeanne Baer Coastal Training Technologies Corp. 500 Studio Drive Virginia Beach, VA 23452 You Can’t Do It All: Effective Delegation for Supervisors Jeanne Baer Copyright© 1999 by Coastal Training Technologies Corp. SA MP LE All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that neither the author nor the publisher is engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional should be sought. Credits: Coastal Training Technologies Corp.: Art Bauer Todd McDonald Editor in Chief: Karen Massetti Miller Designer: Scott Rhone Cover Design and Illustration: Kevin Zdenek Coastal Training Technologies Corp. 500 Studio Drive Virginia Beach...
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...How to Guide for REFLECTION ------------------------------------------------------------- How to Guide for REFLECTION The National Service-Learning Cooperative ServeAmerica K-12 Clearinghouse Pennsylvania Institute for Environmental and Community Service Learning Northeast Regional Technical Assistance Center Compiled by Lorraine Parrillo Cooperative/Clearinghouse Coordinator Northeast Regional Technical Assistance Center December 5, 1994 Used with their permission INTRODUCTION This module includes a summary of materials currently used to support reflection in the service learning movement. Crucial information presented includes: 1. Introductory materials on Reflection by Diane Hedin and Dan Conrad 2. Reflective teaching techniques using eleven different forms of reflection rather than just using journals and asking how participants feel about service 3. Basic critical thinking skills that may be used in reflection sessions 4. Bibliography Reflection Reflective learning techniques are not the lone providence of service activities. All thinking and dialogue requires some form of reflection if learning is to take place. Individuals need time and reconsideration of events to put facts and ideas into sequence and eventually into a better understanding as to what happened during a specific event. Everyone in their life-time will be required to repeat this process endlessly. Nevertheless, schools do little...
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...SECTION 2: Check for understanding (Conversational) Barista (Name: _______________________) B1 Describe your First Impression discussion with your SM/AIC and your responsibility in delivering the Starbucks Experience. What are the NEW Customer Voice attributes? SM CONDUCTED CT, DISCUSSED MISSION, VISION, CORE VALUES, CV, LEGENDARY SERVICE, DRESS CODE, STORE TOUR, STORE POLICIES/RULES ETC., WHAT IS EXPECTED FROM ME. KEY RESPONSIBILITIES OF A BARISTA. New Customer Voice Attributes A. Speed of Service B. Employees Went Above and Beyond C. Employees got the order right D. Beverage tasted great E. Food tasted great F. Interior Cleanliness 4 PILLARS OF THE WORLD CLASS CUSTOMER SERVICE a. ANTICIPATE- 5 types of customers- Hurried, New, Retail, Regular and Dissatisfied customer b. CONNECT- we connect to offer FRIENDLINESS to all (be genuine) c. PERSONALIZE- We handcraft to fit the unique TASTE of our customers. (Customizations, add ons, suggesting non fat soy etc) d. OWN- we own our actions and are TRUSTED to create highly satisfied customers (how do we get our customers to come back more) 5 GREEN APRON BEHAVIORS a. BE WELCOMING – OFFER EVERYONE A SENSE OF BELONGING b. BE GENUINE – CONNECT, DISCOVER AND RESPOND c. BE KNOWLEDGEABLE – LOVE WHAT YOU DO, SHARE IT WITH OTHERS d. BE CONSIDERATE – TAKE CARE OF YOURSELF...
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...Lesson Plan Teacher Class Subject Date Duration Topic Objectives Material Needed Methodology Shelina.N.Bhamani 5-6 English (Creative Writing) Tuesday, March 29, 2005 45 mins Shape Poem The Student will be able to: 1=Share and write more creactive ideas. 2=Describe different objects Papers Pens Charts Markers Colours OHP(OHT)for the presentation of sample poem(WB can be used too) PRESENTATION: The Teacher will ask the student following questions.(How many of you like butterfly/balloon? Why ou like balloons/butterfly? Do you love poems(yes/no) well,then lets try to write one. Teacher will show an example or two like of balloon(MY RED BALLOON IS LIKE AN AEROPLANE WITHOUT WINGS.IT FLOATS LIKE A BIRD IN THE SKY.A STRONG WIND MAKES MY BALLOON RUN FAST AND TO THE GROUND.POP!OHNO..PIECE OF RUBBER DRIFTING TO THE GROUND)Than SS will asked to choose shapes draw it and write a peom inside that shape) for production you can display all the shapes poems on the school board /bulletin board/soft board.. production stage could be considerd as evaluation Evaluation Lesson Plan Teacher Class Subject Date Duration Topic Objectives Material Needed Methodology Sonia Sham Dupte grades 3-4 language arts Tuesday, March 01, 2005 30 mins telling a story Students will learn how to use descriptive and imaginative language to tell a story. * Telling a Story pictures (allow each student to choose their own picture) * paper * pencils Discuss with students the structure of a good story. Stress that...
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...MANAGEMENT PRACTICE S.A.I.M. S.A.I.M. CASE-STUDY WORKBOOK Prepared by Dr Norris W Dalton. Copyright 2002 SAIM Management Practice 1 Copyright @ 2002 - South African Institute of Management All rights reserved. No part of this publication may be reproduced or transmitted in any form by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from SAIM. Copyright @ 2002 Copyright 2002 SAIM First Edition (2002) Management Practice 2 MANAGEMENT PRACTICE CASE-STUDY WORKBOOK CONTENTS Page 1. Introduction. 5 2. Management in Context. 7 3. Learning to be a manager. 9 4. Case-study analysis. 11 5. Problem-solving and decision-making. 14 6. Caselets: First-line and Middle-management (Tactical/operational levels). 21 7. Case-studies: Executive / Senior management (transitional / strategic level). 119 8. Case-studies: Management failures (Reference studies). 173 9. Lessons: 201 Business {Managerial) Failure. 10. References and Further Reading. Copyright 2002 SAIM 207 Management Practice 3 Copyright 2002 SAIM Management Practice 4 MANAGEMENT PRACTICE Management Principles are easy; Management Practice is difficult. 1. Introduction The Theory of Management (20%) is easy and can be learnt in a classroom setting, since it relates to knowledge acquisition and book-learning...
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...Running head: PRACTICUM EXPERIENCE 1 Nursing 740 Practicum Experience Ginger VanDenBerg Ferris State University PRACTICUM EXPERIENCE Abstract 2 Orienting to the role of an academic nurse educator is a dynamic and challenging process. While engaging in this role with a preceptor, this novice nurse educator was guided by the core competencies developed by the National League for Nursing to teach Bachelor’s of Science in Nursing (BSN) degree students. Utilizing teaching, assessment, and evaluation strategies learned throughout the Master’s in Nursing Science program, this educator developed a didactic presentation on building cultural competence for Health Assessment nursing students, demonstrated and assisted in the development of essential skills to conduct an adult physical examination, and coordinated a perioperative clinical rotation for senior level nursing students. This practicum experience has played a pivotal role in strengthening this novice educator’s ability to assist students in identifying their learning needs, strengths, and limitations, while providing opportunity to experience the teaching-learning environment of the academic arena. Keywords: nursing students, learning, practicum learning, nurse educator PRACTICUM EXPERIENCE Nursing 740 Practicum Experience New nurse educators transforming into their new role often discover they are not as prepared as they would hope to be (Poindexter, 2008). Being an experienced or expert nurse is not sufficient...
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...hr interview 1. ORGANISATIONAL BEHAVIOUR 1. How can you motivate people/ employees? These days you have a diversified work force. What motivates one individual may not motivate the other. To motivate your employees you have to understand them. You can motivate them through employee recognition programs, employee involvement programs, skill based pay programs, give monetary and non- monetary rewards, provide good work environment, flexibility. 2. Which techniques you use to motivate? Provide meaningful and challenging work, Set clear targets and expectations and measure performance, Give regular, direct, supportive Feedback, Design people's roles so they can use their strengths, Enable input and choice in how work gets done, Reward them for their work 3. What is the theory of motivation? Motivation is an internal drive that activates behaviour and gives it direction. There is not one but many theories of motivation: Content theories, Process theories 4. If one beautiful girl/ smart boy who is working with you in the same floor and if she/ he is after you and don’t like to work how will you manage her/him? Call him/ her and tell him that I don’t like the person and being a HR professional counsel him and tell the consequences of being like that can affect the career. 5. How do you handle people, if some people come late and some people come regularly? Make the work timings flexible; handle it like a performance issue—show them benefits...
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...Introduction It is possible to overcome this problem, however, with negotiation skills training. Such training is beyond the scope of this site; however, many good texts on negotiation are available (summaries of several can be found at http://www.colorado.edu/conflict) and a few particularly useful excerpts are summarized in this online training program. In general, it is useful to know and understand the difference between integrative (or win-win) negotiation strategies and distributive (or win-lose) strategies. Win-win strategies are most useful when it is possible to develop a solution to a problem in which both (or all) sides win, or at least come out ahead of where they would, were the conflict to continue. When this is possible, following the rules of principled negotiation is usually the best approach. When the situation is unavoidably win-lose, however, as it often is (at least in part) in intractable conflicts, then principled negotiation is unlikely to work. In that case, either distributive negotiation (which is much more adversarial) or a needs-based approach (such as analytical problem solving) is more likely to yield success. Do you feel that someone is continually taking advantage of you? Do you seem to have to fight your corner aggressively, or ally with others, to win the resources you need? Or do you struggle to get what you want from people whose help you need, but over whom you have little direct authority? If so, you may need to brush up your...
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...Personalized Report for: Based upon The Platinum Rule® Model of Behavioral Styles By Dr. Tony Alessandra University of Phoenix - http://UOP.BlanchardAssessments.com - Page 1 of 41 Introduction to The DISC Platinum Rule Behavioral Style Assessment 3 PART I - UNDERSTANDING YOUR PERSONAL eGRAPH RESULTS - Your eGraph Results 8 - How to Read and Interpret Your eGraph 9 - Interpreting School Associate Observer Responses 10 - Interpreting Business Associate Observer Responses 11 - Interpreting The Entire Composite eGraph 12 - A Snapshot of Your Substyle 13 - Descriptions of the 16 Substyles 14 PART II - UNDERSTANDING YOUR STYLE AND INCREASING YOUR EFFECTIVENESS - An Overview of Your Primary Behavioral Style 16 - A Summary of the Dominance 18 - Dominances on the Job 19 - The Dominance’s Behavior and Needs under Stress 20 - How to Reduce Conflict 21 - Action Plans for Dominances 22 PART III - APPLICATION OF STYLES - Application of Behavioral Styles with Others 24 - The Four Basic Styles Overview Chart 25 - How to Identify another Person’s Style 26 - What is Behavioral Adaptability 29 - How to Modify Your Directness and Openness 30 - Tension among the Styles 31 - Action Plans for Others 34 - How to Adapt to the Different Behavioral Styles 35 DISC Platinum Rule Resources and References 40 Disclaimer 41 University of Phoenix - http://UOP.BlanchardAssessments.com - Page 2 of 41 Dear JUSTIN, Congratulations on completing...
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