...Objective: To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service, and a successful track record in the Blood Banking care environment. Summary of Qualifications: Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the blood banking, training, and communication transmission industries. Experience in phlebotomy, blood banking industry, training, quality assurance, and customer service with focus on providing the recipient with the highest quality blood product. Fully compliant with FDA cGMP, Code of Federal Regulations, AABB accreditation, and California state laws. Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, as well as supervisory skills including hiring, termination, scheduling, training, payroll, and other administrative tasks. Thorough knowledge of current manufacturing practices, and a clear vision to accomplish the company goals. Computer and Internet literate. Professional Accomplishments: • Facilitated educational projects successfully over the past two years for Northern California blood centers, a FDA regulated manufacturing environment, as pertaining to cGMP, CFR's, CA state and American Association of Blood Bank (AABB) regulations, and assure compliance with...
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...MGT3210 Operations Management Wegman’s Food pp.33-36 1. How do customers judge the quality of a supermarket? Customers judge the quality of a supermarket in a variety of ways depending on what they are looking for within that supermarket. Some of the customer’s judgments could be based on the following factors: * Did the customer get what they came for, was inventory correctly maintained to avoid shortages or out of stock items * Customer service, were the employees that the customer interacted with helpful, knowledgeable, and courteous to the customer * Pricing, is Wegman’s price competitive when compared to other supermarket prices in the area * Quality, does the quality of Wegman’s products meet or exceed the customers’ expectations * Product diversity, is this a one stop shopping experience for the customer. Can the customer get everything that they need from Wegman’s? Convenience is a major factor in today’s society. (pharmacy, photo, card shop, video rental, coffee shop, floral shop, grocery, dry cleaning, salad bar, café, and a fisherman’s whaft) * Layout, is the layout of the 100,000 square foot store customer friendly so that things are sorted and easily located throughout the store * Location, is the store conveniently located where it will be easily accessible to the greatest amount of customers * Hours of operation, is the store operating at a time that is most appealing to customers, is the store open earlier or later than...
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...08AA801 TOTAL QUALITY MANAGEMENT 3 0 0 100 UNIT – I INTRODUCTION 9 Definition of Quality, Dimensions of Quality, Quality Planning, Quality costs - Analysis Techniques for Quality Costs, Basic concepts of Total Quality Management, Historical Review, Principles of TQM, Leadership – Concepts, Role of Senior Management, Quality Council, Quality Statements, Strategic Planning, Deming Philosophy, Barriers to TQM Implementation Definition of Quality QUALITY A high degree of excellence Electronic gadgets by SONY Suiting’s by RAYMOND Storewel by GODREJ Aircraft Engines by ROLLS ROYCE Degree to which a set of inherent characteristic fulfils requirements Degree – poor / good/ bad Inherent – existing in something as a permanent characteristic eg. Coal from India, Australia Characteristic – Can be Qualitative / Quantitative Fulfilling – satisfying / meeting the requirements Requirements – needs, wants ,desire Conformance to specifications - as per JOSEPH JURAN Quality – Customers’ perspective Fitness for use - as per PHILIPS CROSSBY: how well the product function supposed to be Quality of Design : Designing Quality characteristics into a product / Service for eg. Cars from Mercedes Benz and Ford Motors are equally ‘fit for use’ but with different design dimensions Machineries from England and Germany are rugged and robust design whereas Japanese machines are high performance with limited life span say, 5 years Quality is conformance...
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...Healthcare Risk Control Risk and Quality Management Strategies 4 Executive Summary VOLUME 2 July 2009 Key Recommendations Assess current activities in risk management and quality improvement to evaluate their effectiveness in addressing overlap. Establish a structure to ensure that patient care activities are addressed in a coordinated manner involving risk management and quality improvement functions. Seek legal counsel to ensure that the structure for risk management and quality improvement activities maximizes legal protections granted by state and federal statutes while allowing for the flow of information. Align risk management and quality improvement plans with the strategic goals of the organization. Educate stakeholders on the role of risk management and quality improvement functions. Design systems to coordinate and streamline data collection, analysis, monitoring, and evaluation. Risk Management, Quality Improvement, and Patient Safety In the past, the risk management and quality improvement functions often operated separately in healthcare organizations and individuals responsible for each function had different lines of reporting—an organizational structure that further divided risk management and quality improvement. Today, risk management and quality improvement efforts in healthcare organizations are rallying behind patient safety and finding ways to work together more effectively and efficiently to ensure that their organizations deliver...
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...British Gas ISO 9001:2000 Background: As a FTSE 100 company Centrica’s vision is to “become a leading supplier of energy and home services related provider in our chosen markets, in order to maximise value to our share holders.” Centrica business units comprise of the following, amongst others: British Gas Centrica Energy British Gas Business Direct Energy This case study focuses upon British Gas which was formed into a private company in 1986 from a nationalised concern. Since then British Gas has undergone a number of structural and business changes, most notably the separation of the transmission and distribution of gas supplies from the front end supply and service business. British Gas Organisation British Gas Headquarters are located in Stockley Park, Uxbridge, Windsor and Staines. The company is divided into two main functions: 1. British Gas Service: (BGS) consists of 6 Area Service Centres in Uddingston, Leeds, Stockport, Leicester, Oldbury and Edinburgh employing approximately 5,000 staff, serving approximately 9,000 service engineers and installers. In all British Gas serves over 4 million service contracts and carries out over 9 million jobs per year. 2. British Gas Residential Energy: (BGRE) has 6 contact and back office centres in Edinburgh, Glasgow, Leeds, Manchester, Cardiff Southampton employing approximately 15,000 staff. BGRE provides a billing service for its 15 million customers across the UK. ...
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...1.0: The importance of laboratory quality Laboratory quality can be defined as accuracy, reliability and timeliness of reported test results. The laboratory results must be as accurate as possible, all aspects of the laboratory operations must be reliable, and reporting must be timely in order to be useful in a clinical or public health setting. When making measurements, there is always some level of inaccuracy. The challenge is to reduce the level of inaccuracy as much as possible, given the limitations of our testing systems. An accuracy level of 99% may at first glance appear acceptable, but the resulting 1% error can become quite large in a system where many events occur, such as laboratory testing. Laboratories produce test results that are widely used in clinical and public health settings, and health outcomes depend on the accuracy of the testing and reporting. If inaccurate results are provided, the consequences can be very significant, including: 1.Unnecessary treatment 2.Treatment complications 3.Failure to provide the proper treatment 4.Delay in correct diagnosis 5.Additional and unnecessary diagnostic testing. 6. legal implications. These consequences result in increased cost in time and personnel effort, and often in poor patient outcomes. In order to achieve the highest level of accuracy and reliability, it is essential to perform all processes and procedures in the laboratory in the best possible way. The laboratory is a complex system, involving many...
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...Dr. Kaoru Ishikawa’s Biography 11/12/12 Dr. Kaoru Ishikawa’s Biography Dr. Kaoru Ishikawa was born on July 13, 1915 in Tokyo. He attended the University of Tokyo and graduated in 1939 with a doctorate of philosophy in chemical engineering. The University of Tokyo is considered the most prestigious university in Japan and ranks as the highest in Asia and 21st in the world in 2011 according to Academic Ranking of World Universities. Throughout this biography I will be discussing many of the innovations and contributions including the Quality Circles, the Fishbone Cause and Effect Diagram, and user-friendly quality control created by Dr. Kaoru Ishikawa. “He was instrumental in the development of the broad outlines of Japanese quality strategy, and without his leadership, the Japanese quality movement would not enjoy the worldwide acclaim and success that it has today.” (Evans 110)(1) His first job was in the military as a naval technical officer until 1941 then he began working for the Nissan Liquid Fuel Company from 1941 to 1947. In 1947 he began his career as an associate professor at the University of Tokyo, the same university he graduated from. While teaching at the University of Tokyo he joined the Japanese Union of Scientists and Engineers’ (JUSE) quality control research group. Dr. Ishikawa translated, integrated and expanded on the management concepts of W. Edwards Deming and Joseph M. Juran into the Japanese system. Without him, Dr. Deming...
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...MGMT 4000 Chapter 1 Q3. Explain the differences between manufacturing and service organizations and their implications for quality Manufacturing organizations produce a tangible product that can be seen, touched, and directly measured. The manufacturing quality dimensions are performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. In contrast to manufacturing, service organizations produce a product that is intangible. Q5. Why is communication within an organization an important part of the quality improvement process? It is difficult to devise a coherent strategic plan relating to quality when communication is imprecise. One important attribute of a strategic plan is functional alignment or consistency. If different departments in a company understand quality differently, then the strategic plan will not be in alignment. Understanding that different definitions and dimensions of quality exist allows measures to be taken to provide a good basis for communication and planning. Q7. Describe the “systems view” that underlies modern quality management thinking. Which of the perspectives of quality discussed in chapter 1 is most closely aligned with the systems view? The system view involves the understanding that product quality is the result of the interactions of several variables, such as machines, labor, procedures, planning, and management. Operation management focuses on the management and continual improvement...
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...Trident University International Module 2 Case Assignment Fall 2011 QMT 401 – Introduction to Total Quality Management Dr. Jill Johnson 29 Oct 2011 When it comes to automobile designing, manufacturing, marketing and purchasing the selections offered to the consumer can be absolutely confusing and frustrating because this is a major purchase and it needs to be the right one. I believe it is also safe to say that in these times of economic downturn a majority of new car buyers are looking for a “quality” product that will last them through the life cycle of the vehicle while meeting their purchase demands. The automobile industry knows of this demand which is why you see ads and commercials claiming that their product is the best buy with the highest “quality” within its class. So when it comes to quality in the automobile industry whose job is it to uphold this promise – everyone’s right? Let’s take a look at the automobile manufacturing processes and the various jobs and responsibilities for quality beginning with the customer. Customer: As we learned in our background readings the customer is responsible for determining what they want and need thus influencing the demand on the market place. However, it shouldn’t stop there, once a customer purchases there new vehicle they should provide the manufacturer with both positive and negative feedback on the product. This allows the manufacturer to make the necessary adjustments needed to satisfy the consumer market...
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...ES/ER/TM-117/R1 Risk Assessment Program Quality Assurance Plan This document has been approved by the East Tennessee Technology Park Technical Information Office for release to the public. Date: 11/20/97 ES/ER/TM-117/R1 Risk Assessment Program Quality Assurance Plan Date Issued—November 1997 Prepared by Environmental Management and Enrichment Facilities Risk Assessment Program Prepared for the U.S. Department of Energy Office of Environmental Management under budget and reporting code EW 20 LOCKHEED MARTIN ENERGY SYSTEMS, INC. managing the Environmental Management Activities at the East Tennessee Technology Park Oak Ridge Y-12 Plant Oak Ridge National Laboratory Paducah Gaseous Diffusion Plant Portsmouth Gaseous Diffusion Plant under contract DE-AC05-84OR21400 for the U.S. DEPARTMENT OF ENERGY APPROVALS Risk Assessment Program Quality Assurance Plan ES/ER/TM-117/R1 November 1997 [name] Sponsor, U.S. Department of Energy Date [name] U.S. Department of Energy Environmental Management Quality Assurance Program Manager Date [name] Environmental Management and Enrichment Facilities Quality Assurance Specialist Date [name] Environmental Management and Enrichment Facilities Risk Assessment Manager Date [name] Environmental Management and Enrichment Facilities Risk Assessment Program Quality Assurance Specialist Date PREFACE This Quality Assurance Plan (QAP) for the Environmental Management and Enrichment Facilities (EMEF) Risk...
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...Many failed projects today can be attributed to poor or total neglect of quality standards through lack of Quality control. Quality control, when implemented in a project, helps in yielding profit because the output is usually of great standard whereas when omitted, unavoidable losses are incurred. A project is said to be complete when the output not only conforms to pre-defined requirements but also to quality standards of the category it falls in. e.g. Standard for Quality Management Systems ISO 9001:2000 Automotive: ISO/TS 16949:2002 Energy: PC 242-ISO 50001 Food Safety: ISO 22000:2005 Medical Devices: ISO 13485:2003 Risk: ISO 31000 According to the ISO 8402-94 standards, “QUALITY” could be defined as “The set of characteristics of an entity that gives that entity the ability to satisfy, express an implicit needs“. It further states that “The purpose of quality is therefore to provide a client with a suitable offer with controlled processes while ensuring that this improvement does not translate into additional cost.1 Quality can be defined as a state of excellence whereby a product (due to our context) is free from defects, errors and produced according to standards defined by certain standards organizations. An example is the “ISO 9001” quality management standard. Quality Control in Project Management according to “PMBOK” (2007) “includes all activities of the overall management functions that determine the quality policy, objectives and responsibilities. ...
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...Total Quality Management Professor Kathryn Thomas January 27, 2013 Dr. Kaoru Ishikawa Dr. Kaoru Ishikawa played a very important role in the evolution of total quality management throughout the world. He was born and raised in Tokyo and graduated from Tokyo University with an applied chemistry engineering degree. His ability to integrate and expand on both W. Edwards Deming and Joseph M. Juran’s management concepts into the Japanese system revolutionized its industrial sector. However, He did not become well known in the U.S. until they discovered of his fishbone diagram in which he designed to be used in the analysis of the industrial process. ‘He believed that quality improvement must be companywide in order to be successful and sustainable.” He focused on statistical quality control techniques, continued customer service, and led the concept and use of quality Circles. Dr. Ishikawa’s fishbone diagram is one of the statistical quality control tools created by him that helps organize the knowledge of individuals or groups within an organization about the causes of a problems or issues. This technique allowed managers to visually brainstorm and led to substantial and particular advancements in quality improvement. He also worked with Pareto chart which are a specialized histogram of count data that arranges cells in largest to smallest counts and gives an accumulation line. Pareto charts are a useful tool because they allow a team enough gathered information to decide...
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...MAF 680 REPORT The problem faces by the Delima Enterprise Sdn. Bhd can be solve if the company implement some sort of internal control system in all activities. A system of internal control consists of policies and procedures designed to provide management with reasonable assurance that the company achieves its objectives and goals. Typically, there have three broad objectives in designing an effective internal control system, reliability of financial reporting, efficiency and effectiveness of operations and compliance with laws and regulations. Standard Operating Procedure (SOP) is one of the internal control systems that can be implemented by the company. A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by an organization. The development and use of SOPs are an integral part of a successful quality system as it provides individuals with the information to perform a job properly, and facilitates consistency in the quality and integrity of a product or end-result. The term “SOP” may not always be appropriate and terms such as protocols, instructions, worksheets, and laboratory operating procedures may also be used. SOPs will detail the regularly recurring work processes that are to be conducted or followed within an organization. They document the way the activities are to be performed in order to facilitate consistent conformance to technical and quality system requirements and to support data quality...
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...Memorandum To: Stan Smith COO From: Ashish Alexander Date: 01/21/2013 Subject: cost quality relationship Cc: All department managers ‘Quality’ is the resounding word we hear from our customers. In today’s global market quality has great importance. Quality in a sense is the driving force behind our customer loyalty, the desire for quality products among our customers is in high demand. They desire products made to specification and rigorously checked for quality. Our goal is to produce the world’s best quality products. Quality standards- Provide our customers with the best quality humanly possible with an absolute 0% tolerance for substandard products. A. Any serious attempt to deal with quality issues must take into account the costs associated with quality. Those costs can be classified into three categories: appraisal, prevention, and failure (Stevenson & William 2008). Let us examine the preceding categories. B. Appraisal cost can be defined as the procedure or method to produce high quality products or find defect / flaws in the initial stage. Appraisal costs may include field testing, double blind surveys, close inspections, testing in controlled environments, and quality auditing. Prevention costs are related to attempts to prevent defects from occurring. They include costs such as planning and administration systems, working with vendors, training, quality control procedures, and extra attention in both the design and production phases to decrease the...
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...THE CASE FOR INTERNAL SOFTWARE QUALITY While this might look like stating the obvious, I still find that there are organisations especially in this part of the world (Nigeria) that have not really imbibed software quality assurance practices. From experience, I find that its because management has not really taken a serious look into the merits and demerits of internal software quality. What is internal software quality and what how does it differ from Just plain Software Quality? When it comes to software quality assurance, it is most commonly viewed in two aspects (There could be more). • External software quality. • Internal software quality. This is derived from Steve McConnell's division of software characteristics in external and nternal characeteristics. External software quality refers to the parts of software that face a user. These refer to: • Functionality • Usability • Reactivity • Security • Availability • Reliability All these aspects of software quality can verified by testing the software as a whole – end-to-end tests. Most often this is the aspect of the software that users and non technical management focus on. Is it doing what the user wants it to do? While this is both ok and required, it is not enough to ascertain the quality of an application. Internal Software Quality refers to the quality of the source code itself. These refer to: • Application Architecture Practices • Coding Practices • Application Complexity • Documentation • Portability • Technical &...
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