...VERIZON COMMUNICATION INC. Telecommunication industry is one of the fastest growing industries in the world, with advancement in internet technology, advancement in trade and commerce, social dynamics and an ever-expanding global market. Telecommunication has become one of the most essential mediums that facilitate communication, interaction and transaction in both social and economic platforms. To this end, many companies have invested billions of dollars world wide in an attempt to rip some of the benefits the young but lucrative industry has to offer. Verizon Communication Inc. is one such industry that has grown to become an international player. Verizon is one of the largest telecommunication company in the U.S. with a vast network in the U.S. and Europe and roaming capabilities that have enabled the company to have a world wide access. Verizon Communication was formed in 2000 after a merger of Vodofone and Bell Atlantic to form Verizon wireless. The company later merged with GTE a long distance fixed line provider to form Verizon communication and became the largest long distance coverage provider covering 29 states. The company later merged with MCI inc. to form the second largest wireless service providers in America. Verizon Communication has three major segments, namely fixed line communication, information and directory services and wireless services with numerous innovative and distinct products that it offers to consumers. Verizon Communication industry is the...
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...difficulties, and agree to work towards a solution at a later date. Negotiation can take a wide variety of forms, from a trained negotiator acting on behalf of a particular organization or position in a formal setting, to an informal negotiation between friends. Negotiation can be contrasted with mediation, where a neutral third party listens to each side's arguments and attempts to help craft an agreement between the parties.[1] It can also be compared with arbitration, which resembles a legal proceeding. In arbitration, both sides make an argument as to the merits of their case and the arbitrator decides the outcome. This negotiation is also sometimes called positional or hard-bargaining negotiation. Negotiation occurs in business, non-profit organizations, government branches, legal proceedings, among nations, and in personal situations such as marriage, divorce, parenting, and everyday life. The study of the subject is called negotiation theory....
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...History of Verizon Verizon Communications, Inc. was formed on June 30, 2000 with the merger of Bell Atlantic Corporation and GTE Corporation, in New York City and incorporated in Delaware. On July 3, 2000 Verizon began trading on the New York Stock Exchange (NYSE) under the VZ symbol. On March 10, 2010 they began trading on the National Association of Securities Dealers Automated Quotations (NASDAQ). The mergers that formed Verizon had roots going back to the beginning of the telephone business in the late nineteenth century. With the regulation by the government and the signing of the Telecommunications Act on February 8, 1996, Verizon saw promise of a new competitive marketplace. In 2004 Verizon was added to the Dow Jones Industrial Average. And in 2006, with the addition of MCI, Inc,, Verizon became a leading provider of advanced communications and information technology to large businesses and the government customers worldwide. The merger of Bell Atlantic and GTE was valued at more than $52 billion. The purpose of the merger was to build a dynamic company that is capable of competing in the industry’s top-tier level. It took two years for the merger to close. In the meantime, Bell Atlantic and Vodafone Air Touch, now Vodafone Group, announced their agreement to create a new wireless business. The new “Verizon” brand was launched on April 3, 2000, after a six month wait for regulatory approval, and began operating as Verizon Wireless on April 4th. GTE’s wireless operations...
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...mobile market continued to grow and updates its quality and service to the customer. T mobile and AT & T are the top two successful mobile companies that provide telecommunication service to the users. In the following paper will analyze how the company attempt to make profit from rising consumer demand after the crash. It will evaluate the change in consumer demand trends after the crash for T mobile and AT &T. The paper will discuss at least two strategies that multinational corporations can undertake in order to make profit by leveraging the growing consumer demand. Companies that attempted to make profit from rising consumer demand after the crash. How they attempted to make a profit after the crash and discuss any unethical practices. T-Mobile USA and AT&T provide mobile wireless communication services. The Companies offer wireless services including digital voice, messaging, and high-speed wireless data services, as well as phones and accessories. The companies serve customers throughout the United States. T-Mobile USA, Inc. is a global marketing-information-services firm, ranked the company highest among major wireless carriers for retail-store satisfaction four years consecutively and highest for wireless customer care for the past two years consecutively. Deutsche Telekom Case Study (2012) discusses that T-Mobile USA, Inc. which operates as the U.S. operating entity of T-Mobile International AG, the mobile-communications holding company and...
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...known as the smart phones (3G and above). After the creation of the cellular devices, people who owned these devices were considered to be one of wealth. In today society, the cell phone has become a new toy. Today’s cell phone, it is what one would consider a hand held computer. These cellular devices can store data, send data, have virtual conference calls and other amenities like never before. With the creation of the 3G, 4G and the 4G, LTE, the speed, space and performance of the cellular devices has become the marketing tool for devices. In 2001, the 3rd generational Partnership Project (3G) network was introduced in Japan by NTT DOCOMO under the brand name of FOMA (freedom of Multimedia Access). The 3G network that is known today by Verizon customers is one of which that has been adopted globally. The CDMA2000 EV-DO is the latest version of the 3G network. The creation of the 3G network has created a multifaceted avenue upon which uploads, downloads are faster than the ordinary computer. A report created by Qualcomm stated that, “Handheld mobile Internet access is very popular in emerging markets because handsets are much more prevalent than PC (Qualcomm 2009)”. People are now able to access the internet and its contents by the touch of a button on their cellphone as compared to finding a lap top or desk top. 3G devices can be used on the go while in a vehicle, at work, or on public transportation. Smart phones also have apps that can be updated by the web for a faster and...
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...popular across the globe and have a strong customer base. Increase in further demands requires a raise in standard which has led to the advent of Long Term Evolution Standards of wireless communication technologies. This paper evaluates 3G and 4G Networks in terms of their service, network architecture and performance. It also deals with different technologies of these wireless standards like 4G LTE, WiMax, 4G WiBro in terms of their upstream and downstream speeds, availability of service, perception of users and their compatibility factors. Outlook of fierce competition among the service providers for 4G LTE and in what way it would benefit subscribers will also be discussed. Finally this paper will study the trend by which Verizon had the ability to cover more markets than AT&T for 4G LTE. Keywords: upload speed, download speed, compatibility, service availability, architecture, user perception. Compare and Contrast 3G and 4G Wireless Networks Comparing and contrasting 3G and 4G wireless networks can be based on important factors like services and applications, network architecture, data throughput and user perceptions. Inherent capabilities of 3G networks are delivered through CDMA2000, UMTS, and EDGE. They offer position based services like GPS, B2C...
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...AT&T announced their plans to acquire T-Mobile, Google announced plans to purchase Motorola Mobility and new LTE technologies are making waves in the mobile data sector. Since these providers rely on advanced technologies only the most innovative and reliable networks survive. Verizon currently dominates the market and services 31.9% of American mobile users. The company was established in 2000 as a joint venture between Vodafone and Verizon Communications. One of the Verizon’s largest acquisitions was the purchase of Alltell Wireless in 2009 for $28.1 Billion; this purchase expanded their network coverage and increased their market share. Verizon operates a CDMA Radio network which does not require the use of SIM cards. The company’s service quality is a competitive advantage and Verizon invests about $5.7 Billion per year to expand and upgrade their network services. Verizon boasts “America’s largest and most reliable network” and has over 160.3 Million subscribers. They recently added the iPhone to their product line in early February which has allowed the company to take a significant portion of sales away from AT&T. Verizon is one of the most expensive networks and appeals to customers who are willing to pay a premium for advanced network technology. In other news the FCC has accused Verizon of illegally adding charges to customers’ bills. The company was ordered to repay $52.8 million in funds back to customers in early October of 2010. AT&T wireless...
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...Brandon Kabbash Professor James Rhea IS 3100 15 November 2012 Case Study 6 1. Read the “Thinking Exponentially” Guide on pages 194-195. Keeping the principles of that guide in mind, list five possible commercial applications for mobile WiMax. Consider applications that necessitate mobility. After reading the case study, I firmly believe that five potential commercial applications of mobile WiMax would be to create a quicker, faster and stronger wireless network, better use and integration of cell phones in automobiles and other forms of transportation, an easier means to start or create networks, bringing wireless internet to more public places, and to improve in video messaging and email. 3. Clearwire went public in March 2007 at an initial price of $27.25. As of April 2010, the price was $8.00. Go Online and research the company to find out what happened to its share price. Explain why its share price has dropped. Clearwire’s share price dropped from $27.25 to $8.00 in 2007 because Clearwire and Sprint merged their wireless broadband unit into sprint’s 4g WiMax network with Clearwire’s WiMax broadband network. 4. AT&T and T-Mobile have endorsed HSDPA, but it does not have the same potential maximum transmission rates. Rather than jump on the WiMax bandwagon, those companies plan to deploy a different technology called Long Term Evolution (LTE). Search the Web for LTE versus WiMax comparisons and compare and contrast these two technologies. Long Term...
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...S Voice-over Internet Protocol market namely Comcast Corporation, Time Warner Cable, Cox Enterprises and Vonage have embraced internet technology and wireless broadband making VOIP one of the most sought out service. Skype’s partnership with AT&T only fuels the boost usage of Voice- over Internet Protocol usage over land line usage. In the wake of these technology advancements, it became clear to entrepreneurs that offered voice traffic and internet service would be one of the next major applications to take full advantage of Voice-over Internet Protocol. There are more advances than innovations in the VOIP world. That’s because some of the most important developments had more to do with commercial and political maneuvers than with technical creativity. One of the most prominent developments was net net neutrality which enables user access to participating networks that advocates no restrictions to materials throughout the modes of communication allowed online ("The mobile World," 2011, para. 4). Further, this industry also have to consider pressures influenced by the government ( FCC) that could dismantle net neutrality by limited user access as well as decrease the power of big wireless communication giants like AT&T. Still, such maneuvers often helped spread the benefits of VOIP much more than technical innovation. And collectively, the advances brought some already evident trends in the increasing integration of voice with other applications and services, not to...
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...seems that the wireless carrier market will require a few more years before it becomes an oligopoly. Also, the rate of innovation in wirelcss technologies is frantic. A pathbreaking technical innovation by one of the big players has the potential to change the industry dynamic. The major players and thc number of subscribcrs that they have are as follows: 3. Sprint Nextel (53.8 million subscribers). 4. T-Mobile (28 million subscribers). 5. AllTel Inc. (12 million subscribers). In 2007,Alltel completed its merger with an affiliate of TPG Capital and GS Capital Partners and ceased trading on the New York Stock Exchange. 6. US Cellular(6,1 million subscriben). 1. AT&T (70.1 million subscribers). In 2004, Cingular Wireless acquired AT&T Wireless. That acquisition gave Cingular nationwide coverage. Then the BellSouth acquisipercent ownershipof cingular. tion in 2006 gave AT&T 2 Verizon Wireless (65.7 million subscribers),formed by the . union of Bell Atlantic Mobile, AirTouch Cellular, PrimeCo, and GTE Wireless. European wireless giant Vodafone has a 45 percent stake in Verizon Wireless. The growth in the number of subscribers and in revenucs (which does not include...
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...WorldCom Case Study Update 20061 by Edward J. Romar, University of Massachusetts-Boston, and Martin Calkins, University of Massachusetts-Boston In December 2005, two years after this case was written, the telecommunications industry consolidated further. Verizon Communications acquired MCI/WorldCom and SBC Communications acquired AT&T Corporation, which had been in business since the 19th Century. The acquisition of MCI/WorldCom was the direct result of the behavior of WorldCom's senior managers as documented above. While it can be argued that the demise of AT&T Corp. was not wholly attributable to WorldCom's behavior, AT&T Corp.'s decimation certainly was facilitated by the events surrounding WorldCom, since WorldCom was the benchmark long distance telephone and Internet communications service provider. Indeed, the ripple effect of WorldCom's demise goes far beyond one company and several senior managers. It had a profound effect on an entire industry. This postscript will update the WorldCom story by focusing on what happened to the company after it declared bankruptcy and before it was acquired by Verizon. The postscript also will relate subsequent important events in the telecommunications industry, the effect of WorldCom's problems on its competitors and labor market, and the impact WorldCom had on the lives of the key players associated with the fraud and its exposure. From Benchmark to Bankrupt Between July 2002 when WorldCom declared bankruptcy and April...
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...Intellectual Capitalism 2 Verizon Q1: How can this video inform your company president based on the contents of his letter? (video) https://www.youtube.com/watch?v=Yd98Naz8jvQ One of the key focal points of Verizon’s strategic position is exploring the Internet of Things. Understanding and creating solutions on this new platform will be paramount to staying ahead of direct competitors. To address this topic and the challenges and opportunities that lie therein, Chad Jones, formerly of Xively by LogMeIn, delivered the above-linked lecture at the Harvard Innovation Lab entitled “The Business of the Internet of Things”. The Internet of Things (aka Internet of Everything, Industrial Internet) is viewed as the next great technological revolution that will transform how we experience our daily life. The exploration of this new frontier has captivated many different industries, such as energy, health care, manufacturing, construction, and transportation. Many have begun to “connect” devices by incorporating sensors or software that can be remotely monitored, enabling seamless communication in real-time between computer networks and the physical world. Estimates are that by the end of 2014, there were 1.2 billion connections in Internet of Things, and future projections have that number leaping by as much as 5 times by 2020 with the potential to boast nearly 1 trillion connections by 2025. The economic impact is being estimated at $4.6 trillion by 2020, at which point could...
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...WorldCom Case Study Update 20061 by Edward J. Romar, University of Massachusetts-Boston, and Martin Calkins, University of Massachusetts-Boston In December 2005, two years after this case was written, the telecommunications industry consolidated further. Verizon Communications acquired MCI/WorldCom and SBC Communications acquired AT&T Corporation, which had been in business since the 19th Century. The acquisition of MCI/WorldCom was the direct result of the behavior of WorldCom's senior managers as documented above. While it can be argued that the demise of AT&T Corp. was not wholly attributable to WorldCom's behavior, AT&T Corp.'s decimation certainly was facilitated by the events surrounding WorldCom, since WorldCom was the benchmark long distance telephone and Internet communications service provider. Indeed, the ripple effect of WorldCom's demise goes far beyond one company and several senior managers. It had a profound effect on an entire industry. This postscript will update the WorldCom story by focusing on what happened to the company after it declared bankruptcy and before it was acquired by Verizon. The postscript also will relate subsequent important events in the telecommunications industry, the effect of WorldCom's problems on its competitors and labor market, and the impact WorldCom had on the lives of the key players associated with the fraud and its exposure. From Benchmark to Bankrupt Between July 2002 when WorldCom declared bankruptcy and April...
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...BEST PRACTICES IN MEASURING CUSTOMER SATISFACTION Case Study: Comcast Corporation GM588: Managing Quality INTRODUCTION In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. It is critical to give customers the opportunity to provide feedback about their overall satisfaction level and specific likes and dislikes. It is equally important to consistently measure and monitor that input. Without an effective customer satisfaction research program in place, a company will lose business, missing opportunities, and putting itself at a competitive disadvantage. “Customer wants and needs drive competitive advantage, and statistics show that growth in market share is strongly correlated with customer satisfaction.”(Evans, 2010) An outstanding customer experience creates promoters, and promoters are more valuable to a company than other customers. Customer satisfaction is tied directly to profitability. If your customers are happy, they tend to be loyal. And if they’re loyal they not only buy more, they refer other customers. Well-established research by Bain & Company found that, for many companies, “an increase of 5% in customer retention can increase profits by 25% to 95%” (Bain, 2000). The same study found that it costs six to seven times more to gain a new customer than to keep an existing one. Moreover, one bad...
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...exists between markets and industry (Grant, Contempory Strategy Analysis, 2010).” The global mobile phone industry consists of all analog and digital handsets used for mobile telephony. One of the major boundaries of the industry deals with geographical location. Combined with technology this boundary goes further as certain parts of the world only use one standard for mobile telephony. The leading technological standard is GSM (Global System for Mobile Communications) followed by CDMA (Code Division Multiple Access). Also, as mobile phones progress, so do the standards. With smart phones becoming more and more popular, the demand for data continues across networks. New standards are emerging to meet this demand such as 3G and 4G on AT&T, Verizon and many other leading service providers. The mobile phone industry as a whole is a one of the fastest growing industries in the world and expanding globally rapidly as developing countries emerge. Cell phones have gone through major changes since their introduction in 1994 undertaking three major upgrading phases. The first major upgrade occurred in 2002 with the addition of the first colored screen, followed by the introduction of multimedia mobile phones during 2004-2006, and finally the birth of the smart phone in 2007 by Nokia (PRlog). The mobile phone will continue to evolve and be reinvented as customer expectations and wants are changing with today’s ever-emerging technology and constant innovation that is occurring within the...
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