...STUDENTS BA BUSINESS STUDIES –BUSSPC004E3 SEMESTER ONE MODULES PLEASE TICK ONE OF THE BOXES TO SHOW WHICH OPTION YOU WISH TO TAKE CORE | International Business | MS60045E | | CORE | Project Management | BA60033E | | OPTION | Consumer Behaviour | MS60046E | | OPTION | Employee Relations | HR60010E | | OPTION | International Business Finance | AC60063E | | OPTION | Managing Small Medium Sized Enterprises | MS60047E | | SEMESTER TWO MODULES CORE | Strategic Management | MS60043E | CORE | Dissertation | BA60034E | CORE | Financial Management | AC60062E | BA BUSINESS STUDIES WITH INTERNSHIP – BUSINT001E3 SEMESTER ONE MODULES PLEASE TICK ONE OF THE BOXES TO SHOW WHICH OPTION YOU WISH TO TAKE CORE | International Business | MS60045E | | CORE | Project Management | BA60033E | | OPTION | Consumer Behaviour | MS60046E | | OPTION | Employee Relations | HR60010E | | OPTION | International Business Finance | AC60063E | | OPTION | Managing Small Medium Sized Enterprises | MS60047E | | SEMESTER TWO MODULES CORE | Strategic Management | MS60043E | CORE | Dissertation | BA60034E | CORE | Financial Management | AC60062E | BA BUSINESS STUDIES WITH MARKETING – BUSMKT001E3 SEMESTER ONE MODULES PLEASE TICK ONE OF THE BOXES TO SHOW WHICH OPTION YOU WISH TO TAKE CORE | Consumer Behaviour | MS60046E | | CORE | Project Management | BA60033E | | OPTION | Employee Relations | HR60010E | | OPTION | Managing Small Medium...
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...Analysis of contemporary issues affecting SHRM 5 Impact of the merger on SHRM at British Airways 5 Conclusion 6 References 7 Abstract This report is based on the employee relations at British Airways (BA). It includes four main HR strategies which are applicable to British Airways for resolving employee relation issue. Moreover, other HR strategies are also highlighted which are used in the organization. Moreover, merger of BA with Iberia is also discussed and its impact on strategic HRM. Introduction Employee relations with employer have been remained a biggest challenge to British Airways. Due to outsourcing and cost cutting business strategy, BA experienced industrial disputes. Employees go on strikes. It hits the passengers during the peak seasons of New Year or Christmas. Employee relation is a biggest issue. BA employs a diversified workforce, therefore, disputes between employees and employer occurs frequently. There are some HR strategies that are applicable to BA for strengthening relation between employees and employer. 1.1 HR strategies for an organisation There are various HR strategies designed for organization to attract and retain the employees. These strategies are rewarding, learning and development, engaging employees, training, managing high performance, and managing employee relations. It is observed that human resource management department must bring new and strong ideas in order to encourage their employees and retain them. It is noticed...
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...plan to enter a particular market segment. Your manager would like you to manage one of the teams in this new department. Your manager has put together the team you will be managing. Your new team consists of the members of your current Learning Team. To be successful in the new market segment, your team must efficiently accomplish the goals set by the company. Your manager, therefore, would like you to develop a leadership approach for each team member on your team based on the theories of leadership and each member’s individual personalities. Write a memo to your manager of no more than 1,400 words in which you explain how you plan to successfully lead your team. Include the following: Evaluate the individuals, including yourself, based on the personality assessment. Evaluate the situation in terms of urgency, culture, and so forth. Determine leadership approaches, based on individuals and the situation. Highlight the principles you have applied from various leadership theories. Format your memo consistent with APA guidelines. Click the Assignment Files tab to submit your assignment 2- Your Learning Team is a team of managers of a customer call center for timeshare vacations. Discuss, with your team, the types of control measures you would use to see how efficient and effective an employee is. Discuss, with your team, the measures you would use to evaluate the entire call center. Prepare a 350- to 1,050-word paper detailing the findings of your discussion...
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...shareholders. This report focuses on analyzing BA’s strategic changes and dealing with managing these changes. In tradition, HRM is the organizational function that deals with requirement, training, assessment and rewarding of employees, while also managing people and the workplace culture and environment. Now the new role of HRM refers to overcome the challenge form implementing changes of organizational strategies. The case also indicates that the flexible HRM plays a significant role of dealing with the disputes between employees and management. Key words: strategy management, British Airways, change management, labor dispute Implication of strategic change in British Airways 1. Introduction Generally, a company makes strategies based on the changing environment. But if the strategies changes, there are many barriers to conduct. Human resource is performed as the most valuable asset of organizations. How to manage and more efficiently utilize the asset is so significant for organization to operate and develop. Obviously, there are resistance form employees. Therefore, human resource department is responsible for coordination in the organization. Human resource management (HRM) is always known as the governance of employees in organizations. It is responsible for creating, implementing or overseeing human resource policies to manage employee behavior and also the behavior of the organization towards its employees. Nowadays, because...
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...situation. In addition, the management must form an understanding of the means in some bounded context, based on past experiences, training, education and cognitive capabilities. Finally making decisions by generating alternative response action to control the situation, identifying the objectives, constraints, and factors that influence the feasibility and desirability of each alternative. In BA the management did not form an awareness of key elements; they did not realize that the move was being interpreted to manipulate their working patterns. The management did not understand the importance of not introducing an unpopular system before the peak season. Finally, this was not a decision made by examining different alternatives and evaluating them properly. This was an ad hoc decision taken by the management without considering its consequences. From the point of view of change management; there strength of organizational dissatisfaction, vision for the future and possibility of immediate, tactical action must be stronger than the resistance within the organization. In case of BA, the resistance was greater than the organizational dissatisfaction with the present system, the vision for the future and the...
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...other travel and tourism businesses. British Airways (BA) is one of the world’s leading global premium airlines. It operates a worldwide air cargo business, largely in conjunction with our scheduled passenger services. The use of Information Technology and the Internet are key factors in BA’s strategy, success and efficiency of the organization. BA recognized this opportunity and turned it into one of its strengths. Today, 76% of all its bookings are carried out via its e-ticket system giving customers the possibility of on-line/Kiosk check-in and seat bookings options. (Buhalis, D. 2004) BA is always implementing effective IT solutions and is considered today a market leader as is the case for the fare-explorer booking engine and the in-flight entertainment system which was awarded the ‘Best in Europe’. (2009/10 Annual Report and Accounts) BA is always keeping step forwards on the way of ICT enhancement and development: (2009/10 Annual Report and Accounts) * 2002 BA introduced first "calendar selling" of flights * 2004 Ability to change bookings added to web site * 2006 On-line check-in * 2009 More advanced functions added * 2010 Online disruption handling added 2.0 Intranet system: Employee Self Service program Figure 1- BA Intranet system (employee only) In 2003, British Airways made a strategic switch from the general notion of “eWorking” to a more definitive methodology through its Employee Self Service program. The airline pinpointed a number...
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...Michael Worthington MGT351 ~ Organizational Innovation and Change Colorado State University ~ Global Campus Dr. Demuth, Ph.D. March 6th, 2015 BRITSH AIRWAYS 2 Introduction The case study, British Airways swipe car debacle, British Airways (BA) introduced an electronic clocking in system that would record employees work start and finish times for their work day. The decision was made by management to introduced swipe card but, lack proper and adequate consultation with the affected staff members (Palmer, Dunford, & Akin, 2009). As a result, the BA staff held a twenty-four hour wildcat strike which caused BA to cancel its services to over 10,000 passengers stranded during the onset of their busy season. The lack of change management is apparent as management did not communicate thoroughly and reassure staff there would not be turn-overs and pay cuts. The changes in perspective, such as organizational development, change management, sense making, from the strikes are key issues to understand. Because all employees who operate the airline’s frontline employees were unintentionally not involved, the organizational plan to increase in efficiency by implementing the time card swipe system, resulted in a disaster, an employee walkout. BRITSH AIRWAYS 3 Changes at British Airways British Airways mission, strategies and goals of management, in regard to a swipe card introduction, was not in parallel with their employees’ expectations in terms of proper communication...
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...British Airways Case Leading Organizational Change British Airways Case Introduction British Airways (BA) was created in 1979 by public law allowing the “British Airways Board to assume control of two state-run airlines, British European Airways (BEA), and British Overseas Airways Corporation (BOAC) under the name British Airways” (Jick & Peiperl, 2006, p 26). Many problems arose from the combination of the two companies. Structures, culture, and systems had to be combined and improved to help BA become a viable company and prepare itself for the move from a government owned entity to a privatized corporation. Problems Macro The two airlines served different markets and were run as services rather than as businesses. Efficiency and customer service were not part of the organizational structures or design. Each had its own hierarchy of personnel who functioned independently of the other group. Leadership style was heavily task centered rather than service centered. Much of this can be attributed to the history of the companies and their creation following World War 2. At the time of inception, each company was tasked with making commercial airline travel possible by creating the airline infrastructure, designing routes, and proving commercial travel a viable means of transportation for the public. As a government run institution, layers of bureaucracy separated most employees from the idea that they were serving the public interest and should keep quality...
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...Information British Airways was founded in 1974 year from its predecessor’s addition. It is the biggest international airline in the world. It is based at Heathrow Airport in London, the busiest international airport in the world, and has a global flight network through partners such as American Airlines in the United States and Qantas in Australia. As the United Kingdom's sole global network carrier, it transports 36 million passengers a year to around 268 destinations and 97 countries. The airline revisited to profit in2010 the first since 2007 making 157millon pound pre tax income. British Airways (BA) is a private profit-making airline based in the United Kingdom that flies to destinations all over the globe, including the United Kingdom and Ireland, North America, the Caribbean and South America, the Middle East, Asia, Australia and Africa. Headquartered at Heathrow Airport in London, BA is known for its attention to detail and emphasis on safety and security. British company British Airways is all about bringing people together, and taking them wherever they want to go. This applies as much to our employees as the 36 million people who travel with us every year. The travel industry is notoriously competitive, and we have certainly had our share of challenges over the past few years. We believe we now have a firm strategy in place that gives us good cause for confidence going forward. British Airways Plc and its subsidiaries provide international and domestic scheduled air...
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...Long Range Planning 33 (2000) 5±34 www.elsevier.com/locate/lrp SECI, Ba and Leadership: a Uni®ed Model of Dynamic Knowledge Creation Ikujiro Nonaka, Ryoko Toyama and Noboru Konno Despite the widely recognised importance of knowledge as a vital source of competitive advantage, there is little understanding of how organisations actually create and manage knowledge dynamically. Nonaka, Toyama and Konno start from the view of an organisation as an entity that creates knowledge continuously, and their goal in this article is to understand the dynamic process in which an organisation creates, maintains and exploits knowledge. They propose a model of knowledge creation consisting of three elements: (i) the SECI process, knowledge creation through the conversion of tacit and explicit knowledge; (ii) `ba', the shared context for knowledge creation; and (iii) knowledge assets, the inputs, outputs and moderators of the knowledge-creating process. The knowledge creation process is a spiral that grows out of these three elements; the key to leading it is dialectical thinking. The role of top management in articulating the organisation's knowledge vision is emphasised, as is the important role of middle management (`knowledge producers') in energising ba. In summary, using existing knowledge assets, an organisation creates new knowledge through the SECI process that takes place in ba, where new knowledge, once created, becomes in turn the basis for a new spiral of knowledge creation...
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...Shinepukur CeramiCS limited annual report 2010 Each of our activities must benefit and add value to the common wealth of our MISSION society. We firmly believe that, in the final analysis we are accountable to each of the constituencies with whom we interact; namely: our employees, our customers, our business associates, our fellow citizens and our shareholders. Year of Establishment (registration): 1997 KEY DATA Commercial Production: 1999 Status: Public Limited Company First Export: 1999 Business Lines: Manufacturing, Marketing and Exporting of Bone China and Porcelain tableware. Overseas Offices & Associates: USA and UK. Current Export Markets: USA, Canada, UK, Germany, France, Italy, Sweden, Norway, Poland, Turkey, Japan, Australia, UAE, Brazil, India, Chile, Egypt, Russia etc. Authorized Capital (Taka): 5,000 million Paid-up Capital (Taka): 966.34 million Number of Shareholders: Over 24,000 Stock Exchange Listing: 2008 Number of Employees: 3,000 HigHligHts: 2010 New Customers Villeroy & Boch (GERMANY) CRU International (USA) Bitossi Home (ITALY) Koleksiyon (TURKEY) Zeiny Center (EGYPT) Les Classiques (INDIA) Achievements Upgraded to ISO 9001:2008 Awarded ‘Superbrands’ Financials Net sales increased by 13.62 % to Tk. 1,926.74 million Profit before Tax increased by 22.42 % to Tk. 305.07 million Earnings Per Share (EPS) increased by 47 % to Tk. 2.62 Contents A Glance on : Shinepukur Ceramics Ltd. Corporate Directories Down to the History...
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...Diploma in Strategic Management 2012 Human Resource Management Level 6 - L/503/5093 Table of Contents Task One 3 1.0 Introduction 3 1.1 Strategic Human resource Management 3 1.2 The Harvard Model 4 1.3 The Michigan model 5 1.4 Scope of HRM in Organizations 6 1.5 HRM framework 7 1.6 Development & Implementation of Strategies 8 1.7 Obstacles of implementing SHRM 9 1.8 Role of SHRM 9 Task Two 10 2.1 Four Strategies of British Airways 10 2.2 Assessment of Strategies 11 2.3 Application & performance Measurement 12 Balancing continuity and change 12 Turning choices into action 12 2.4 Merger of British Airways & Iberia 12 Reasons of merger between the British Airways & Iberia 13 Key motivators and drivers of the merger of British Airways with Iberia 13 Conclusion 14 Bibliography & References 15 Task One 1.0 Introduction Human resource management (HRM or simply HR) is the management of an organization's workforce, or human resources. It is responsible for the attraction, selection, training, assessment, and rewarding of employees, while also overseeing organizational leadership and culture, and ensuring compliance with employment and labor laws. In circumstances where employees desire and are legally authorized to hold a collective bargaining agreement, HR will typically also serve as the company's primary liaison with the employees' representatives (usually a labor union). HR is a product of the human relations...
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...of Kudler’s Fine Food is to expanded its services, this will surely accomplish this objective. JOB DESCRIPTIONS AND QUALIFICATIONS Program Manager Job Description: The Program Manager is responsible for the overall success of the delivery section. The Program Manager will define the objectives and oversee quality control. Responsibilities: • Communicates expectations to team members • Managers company budget dedicated to the delivery section • Manages daily operational plans • Identifies resources needed, then assigns task to team • Creates plans and revises as appropriate to meet changing needs, and requirements • Determines the need for additional staff • Continually manage company expectations Qualifications: • MS/BA degree from accredited college in a related field of occupation • 10 years of related experience • Excellent verbal, written and oral communication skills Desired Requirements of Experience: • Previous experience in delivery management • Current knowledge of food and health codes • Excellent organizational skills • Excellent customer service skills • Available to work weekends and holidays • Must be able to work long hours and all shifts Sales and Marketing Specialist Job Description: Sales and Marketing Specialist is responsible for developing and maintaining marketing strategies for the delivery section. Sales and Marketing Specialist will create advertising and marketing strategies to increase the use of the delivery section...
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...improved insight about their business operations and make better, fact-based decisions. Evolution of Business Analytics? • Operations research • Management science • Business intelligence • Decision support systems • Personal computer software Application Areas of Business Analytics • Management of customer relationships • Financial and marketing activities • Supply chain management • Human resource planning • Pricing decisions • Sport team game strategies Why Business Analytics? • There is a strong relationship of BA with: • profitability of businesses • revenue of businesses • shareholder return • BA enhances understanding of data • BA is vital for businesses to remain competitive • BA enables creation of informative reports Global Warming Poll Winner Sales Revenue Predicting Customer Churn Credit Card Fraud Loan Default Prediction Managing Employee Retention Market Segmentation Medical Imaging Analyzing Tweets stylus cbssport debut h2pro pro mac applewatch applepay unlock newipad partnership rumor market releas add usa mophi includ howto pay control appplemac tech might bank usbc httpt enough save juic firm appl still land sport wwdc news nfc http channel appletv pack iphon now ipad new unclock ios9 beat probe credit...
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...Job Description – Director of Marketing Job Title: Director of Marketing Hiring Company: Signature Marketing Group Reports to: President Supervises: Staff of two Environmental Conditions: None Location: Langhorn, PA Compensation: $88,000 - $95,000 Functions: Accomplishes business development activities by researching and developing marketing opportunities and plans; implementing sales plans; managing staff. Duties and Responsibilities: Financial * Supervise accounting staff. * Maintain payroll records and work with payroll company to ensure timely and accurate employee payrolls and payment of required payroll taxes. * Administer employee benefit programs, including enrollment of new employees, and review of insurance company invoices to ensure accuracy. * Administer 401(k) program, including enrollment of new employees, preparation of contribution summaries, etc. * Perform bank account reconciliations. * Develop annual, quarterly, and monthly budgets with the President and maintain appropriate budgetary controls. * Prepare all applicable budget reports and financial statements on a monthly, quarterly, and annual basis. * Administer commissioned sales staff results, including margin analysis. Information Technology * Supervise IT staff. * Manage facilities: voice communications, data network, other equipment. * Supervise design of hardware and software systems to assist in the smooth and efficient flow of information...
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