...Data Collection: Ballard Integrated Managed Services, Inc. QNT/351 Data Collection: Ballard Integrated Managed Services, Inc. Overview Ballard Integrated Managed Services, Inc. (BIMS) is a company that provides housekeeping and foodservices to large corporations and businesses. BIMS employs a total of 452 employees, including full-time and part-time workers as well as upper management employees. The average turnover rate for BIMS is typically 55 to 60%. During the past four months the turnover rate has increased to over 64%. Despite the efforts to get to the root of the issue causing the high turnover rate, management at BIMS has been unsuccessful. The morale is low at BIMS, and there has been an increase in the use of sick leave. The performance of workers has become inadequate, which has caused a number of complaints from clients. Data Collection Instrument A survey instrument was created in an attempt to allow the workers to express their views about their individual experiences at BIMS. The survey begins by asking questions about the employee’s feelings toward his or her position and the relationship he or she has with his or her boss. The survey also includes demographic questions that identifies the division they are assigned to and how long they have been employed. As the consulting group one can expect to find that the increase in turnover to be directly...
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...Analyzing and Interpreting Data: BIMS Week 5 QNT/351 November 1, 2015 Analyzing and Interpreting Data: BIMS Week 5 In the aforementioned survey that Ballard Integrated Managed Services created and conducted it was found to have lacked important material making the survey not as accommodating as it could have been. Ballard Integrated Managed Services had asked that recommendations be made about needed information on the survey that will help in the research of the increase of employee turnover. The previous survey covered elements of the proper training, ethics, and demographics but it likes a few more elements. First the survey was given to active employees and not to employees that were leaving the job. Another element of information that needs to be included is safety, such as do the employees feel like the work environment is safe. One more area that may be helpful information is to give the employee the opportunity to make a comment in a section set for additional comments that the survey may not include. For Ballard Integrated Managed Services to conduct a complete survey it is important the survey includes the information needed to acquire the results needed to help resolve the issues. When looking at the results from the exit interview, it is easy to see that the survey gave BIMS a better idea of why the member of the company was leaving, and not how the employee was feeling about his or her job. The questions were re-worded so not to be leading or easily misconstrued...
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...Data Collection Data Collection Ballard Integrated Managed Services Inc. (BMIS) located in New York city is a nationwide organization that specializes in providing services such as housekeeping and foodservices to 22 of Fortunes top 100 companies. Their clientele also consists of over 100 firms, 16 major universities, 14 medical centers, as well as 3 regional airports. BMIS is broken down into three divisions’ hospitality, food service, and physical plant maintenance, it also employees both full and part time workers. Recently, within the past four months general manger Barbara Tucker has noticed the turnover rate within her three divisions has reached over 64% annually as compared to the average rate between 55%and 60% (University of Phoenix, 2011, BIMS, Inc. Part I). The company moral at BMIS has reached an all time low and management has not improved its relationship with employee’s .Could this be one of the reason behind the increasing turnover rate? There has also been an increased usage of paid time off (PTO). The purpose of this research analysis is to find a solution to the increasing turnover rate as well as help improve company moral and get divisions at BMIS back on track. Instrument Design The data collection instrument used in this analysis was a survey. A survey can be defined as a tool used to collect information by asking questions recording responses on individual opinions and attitudes. BMIS administered a survey to allow...
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...|[pic] | Course Syllabus | | | |WEDNESDAY | | | |Downtown Campus | | | |6:00pm to 10:00pm | | | |School of Business | | | |QNT/351 | | | |Quantitative Analysis for Business | | | |Dr. Jacquelyn B. Frausto | | Copyright © 2013, 2012, 2011 by University of Phoenix. All rights reserved. Course Description This course integrates applied business research and descriptive statistics. Students will learn to apply business research and descriptive statistics in making better business decisions. Other topics include...
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...asking questions such as: how they feel about the company, and questions regarding the low morale at work. The hypothesis is that employees do not feel content with the shifts and the low salaries. Instruments for Data Collection The instrument used for the data collection is a survey. The survey is given to all employees of BIMS in their paychecks. The survey has several questions where the employees is asked to rank the level on a scale of 1 to 5 with 1 the worst and 5 the best. The survey also has questions regarding gender, length of employment, and level of employment. The survey is optional and will give the employer an idea of how employees feel. The employees may answer some questions and not others. The survey will provide answers to what areas the employer needs to improve on, to increase moral. Level of Measurement Ordinal measurement for data is the type of data that consists of numerical scores that can be put in order with a natural order. In the case of Ballard Integrated Managed Services, Inc. Ordinal levels of measurement are used to categorize the outstanding data by groups of labels that have been assigned relative values. Those levels of measurement demonstrate an ordered relationship among the numbers of variables. Interval level of measurement for the surveys was used to estimate the time employees had been...
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...Analyzing and Interpreting Data Ballard Integrated Managed Services (BIMS) conducted an internal survey for 440 employees, excluding top management, asking 10 questions on morale and four questions on demographics. BIMS upper management noticed a change in staff morale and an increase in the staff turnover rate, which initiated the survey. Barbara Tucker, General Manager, wants to discover what is making employees want to leave and has enlisted the help of Debbie Horner. Debbie Horner, human resources manager for Ballard, created an internal survey in hopes to calculate descriptive and frequency techniques, and study the data for possible relationships. A total of 78 responses were returned, which is a 17.3% response rate (University of Phoenix Week Two Supplement, 2012). All 78 employees answered on a scale of one to five, with one being very negative and five being very positive. Question #1 of the survey asks employees how well they enjoy working for BIMS. Based on the survey data collected, nineteen percent marked that they were very negative about working at BIMS. Twenty six percent of BIMS employees were negative toward enjoying their work. Over 50% of the participants ranked between being satisfied and very positive about their job at BIMS. Management should communicate with employees to find ways to boost employee morale. Question #2 of the survey asks employees if they enjoyed their assigned shift at BIMS. On the survey on whether the employees enjoyed their...
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...Collection Veronica Rodriguez, Christopher Nieto Vanessa Monge, Rocio Valenzuela QNT/351 March 24, 2014 Victor Ornelas Data Collection Present the BIMS situation as an overview—problem, purpose, research questions, and hypotheses. Problem: Ballard Integrated Managed Services, Inc. (BIMS) has questions in the past months why the turnover over employment has increased drastically. Purpose: BIMS typically experience an annual turnover rate of 55 to 60%, this is common for the industry in general. However, the company’s’ turnover has increased in the past 4 months and it has climbed to over 64%. Managers and supervisors do not understand why the turnover rate has increased and to all management this remains a puzzle. (University of Phoenix, 2014). Research questions: BIMS Employee Survey Using the scale provided, record your answer by circling the number that is closest to your view where 5 is a very positive response and 1 is a very negative choice. Very Negative Very Positive 1. How well do you enjoy working for BIMS? 2. You enjoy your assigned shift. 3. Your request for your desired shift was fulfilled. 4. How many times have you called in sick in the last month? 5. You are well trained for your work. 6. You are paid fairly for the work you do. 7. Your supervisor treats you fairly. 8. Your supervisor’s boss treats your division fairly. 9. The company is good at communicating. 10. You do not fear that you...
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...Analyzing and Interpreting Data – BIMS, Inc. Team C: Samantha Huguenin, Keith Salter, Jeremiah Logan 11/20/14 QNT 351 Dr. Jaejoo Lim Analyzing and Interpreting Data – BIMS, Inc. Consulting Group – Team C has performed a lot of analysis on to help top management of Ballard Integrated Managed Services, Inc (BIMS). These tasks were the result of a high amount of turnover trend of attrition and employees being unhappy within this particular company. The initial action taken involved data collection that were presented and passed out to employees in the form of an internal employee survey. The data collection analysis revealed our hypothesis and we set out to prove that the increase in employee turnover was due to low employee morale and poor employee performance not being happy with their role and the environment being a part of this company. The initial survey leads us to understand we have to get a stronger response rate than just 17.3%—to help achieve the goal of obtaining the feedback of the vast majority of BIMS employees. By proceeding with our initial findings we analyzed, displayed, and interpreted, the outcome shows that BIMS was experiencing high turnover due to low pay and lack of communication within the organization. This information provided to be promising from the perspective that we were narrowing down to the core issues within BIMS; it just was not relevant enough for management to determine an effective course of action or forecasting and making the...
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...Ballard Case Study Patricia Jones QNT 351 Jan 27th, 2014 Pete Dorsa Introduction and Problem Situation Ballard Integrated Managed Services, Inc. (BIMS) provides food, hospitality, housekeeping and physical plant services for the staff and patients at the Douglas Medical Center. Barbara Tucker, the general manager for this site, has noticed that the morale of her employees has been declining for the past several months. The expected turnover rate is 55-60% annually in this industry. This rate has increased to 64% over the last four months (BIMS Part 1). The use of sick time has increased, overall performance is poor and complaints from the hospital staff are on the rise. Barbara and her management team have not been able to determine why morale is down. The exit interviews that are currently used are not pinpointing the reasons why employees are leaving. Conclusions The data used in the survey is beneficial to the research into why employment morale has decreased for the past several months. Therefore, a questionnaire was designed to examine dependent variable which, “is the key factor that you want to explain or predict and that is affected by some other factors …scholars have emphasized productivity, absenteeism, turnover, and job satisfaction” (Robbins & Judge p. 25). BIMS is experiencing problems with several dependant variables, the focus of this paper examines turnover, which is increasing for BIMS. Each question of the survey addresses issues that require...
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...Summarizing and Presenting – BIMS, Inc. Syed Dilwar QNT/351, June 01, 2015 Question 5: Descriptive Statistics: Your supervisor treated you fairly. Finding Data |Descriptive statistics | | | | | | | | | | | | | | | | | |Q5 | | | | | |cumulative | | | lower | |upper |midpoint |width | frequency |percent | frequency |percent | | |1 |< |2 |2 |1 |12 |15.4 |12 |15.4 | | |2 |< |3 |3 |1 |18 |23.1 |30 |38.5 | | |3 |< |4 |4 |1 |15 |19.2 |45 |57.7 | | |4 |< |5 |5 |1 |15 |19.2 |60 |76.9 | | |5 |< |6 |5 |1 |18 |23.1 |78 |100.0 | | | | | | | | | | | | | | | | | | |78 |100.0 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |Descriptive Analysis Based on above survey question, the intention of descriptive analysis is to provide a clear understanding by use of graphical and numerical result to visualize unique trends of...
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...number of rounds played by members on weekdays. He gathered the sample information shown below for 520 rounds. At the .05 significance level, is there a difference in the number of rounds played by day of the week? 2. An auditor for American Health Insurance reports that 20% of policyholders submit a claim during the year. 15 policyholders are selected randomly. What is the probability that at least 3 of them submitted a claim the previous year? 3. When a class interval is expressed as 100 up to 200, _________________________. 4. A coffee manufacturer is interested in whether the mean daily consumption of regular-coffee drinkers is less than that of decaffeinated-coffee drinkers. A random sample of 50 regular-coffee drinkers showed a mean of 4.35 cups per day, with a standard deviation of 1.2 cups per day. A sample of 40 decaffeinated coffee drinkers showed a mean of 5.84 cups per day, with a standard deviation of 1.36 cups per day. What is your computed z-statistic? 5. You perform a hypothesis test at the .05 level of significance. Your computed p-value turns out to .042. What is your decision about the hypothesis? 6. In a distribution, the second quartile corresponds with the __________. 7. The MacBurger restaurant chain claims that the waiting time of customers for service is normally distributed, with a mean of 3 minutes and a standard deviation of 1 minute. The quality-assurance department found in a sample of 50 customers at the Warren Road MacBurger that the mean waiting...
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...University of Phoenix Material Ballard Integrated Managed Services, Inc., Part 1 Barbara Tucker looked out her 6th floor office window to view the sprawling campus of the Douglas Medical Center (DMC). Her employer, Ballard Integrated Managed Services, Inc. (BIMS), provided food and hospitality services on a contractual basis for all patient and staff needs. As general manager of this site for BIMS, Barbara was concerned about her staff’s morale. She felt that it had been weakening over the past several months, but she could not figure out why. The turnover rate seemed somewhat higher than usual, but no new information was emerging from exit interviews. Her department heads and supervisors agreed that something was happening to morale, but they could not tell her why either. Headquartered in New York City, BIMS is a support services company that specializes in providing housekeeping and foodservice to corporations and institutions. A nationwide company, BIMS contracts with large organizations that prefer to focus on their own core competencies and lease support functions to outside vendors. BIMS distinguishes itself in this highly competitive industry by combining several services: housekeeping, foodservice, general cleaning, and physical plant maintenance. The BIMS list of clientele includes 22 Fortune 100 businesses, over 100 midsized firms, 16 major universities, 14 medical centers, and 3 larger regional airports. Located in a major metropolitan area, the contract...
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...Week 3 Team A BIMS Summarizing and Presenting Data QNT/351 Quantitative Analysis for Business June 2, 2014 Summarizing and Presenting Data In both employee surveys, BIMS used all three levels of measurement to analyze the data collected. In reviewing the findings from the employee survey, the ultimate goal was to get the overall census of the employees on the survey questions. These survey questions were engineered to evaluate the satisfaction level of the employees at BIMS and to reveal the underlying issues and continuous concerns that were causing the high turnover and low morale at BIMS. The interval level of measurement was used to display the employee’s length of employment and a numeric code was used to describe the nominal, ordinal and interval data. Descriptive statistics was used to show the mean, median, mode and central tendency of the data. An analysis of each survey question was broken down, and the interpretation displayed on tables, charts and graphs. These graphs give an overall visual description of the answers to each question. After all the data had been analyzed, displayed, and interpreted, the outcome shows that BIMS was experiencing high turnover due to low pay and lack of communication within the organization. Descriptive Analysis The intention of descriptive analysis is to provide a clear understanding through the use of graphical and numerical visual of the patterns and unique trends in the data set of interest...
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...sprawling campus of the Douglas Medical Center (DMC). Her employer, Ballard Integrated Managed Services, Inc. (BIMS), provided food and hospitality services on a contractual basis for all patient and staff needs. As general manager of this site for BIMS, Barbara was concerned about her staff’s morale. She felt that it had been weakening over the past several months, but she could not figure out why. The turnover rate seemed somewhat higher than usual, but no new information was emerging from exit interviews. Her department heads and supervisors agreed that something was happening to morale, but they could not tell her why either. Headquartered in New York City, BIMS is a support services company that specializes in providing housekeeping and foodservice to corporations and institutions. A nationwide company, BIMS contracts with large organizations that prefer to focus on their own core competencies and lease support functions to outside vendors. BIMS distinguishes itself in this highly competitive industry by combining several services: housekeeping, foodservice, general cleaning, and physical plant maintenance. The BIMS list of clientele includes 22 Fortune 100 businesses, over 100 midsized firms, 16 major universities, 14 medical centers, and 3 larger regional airports. Located in a major metropolitan area, the contract for this 510-bed regional medical trauma center includes the full range of BIMS services. Four months ago, the two firms had completed negotiations to renew...
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...Warehousing in theory and practice A case study at ÖoB, Clas Ohlson, Stadium, Åhlens Mahesh Kumar Rajuldevi Ranjit Veeramachaneni Sridhar Kare _______________________________________________________________________ This thesis comprises 30 ECTS credits and is a compulsory part in the Master of Science with a Major in Industrial Engineering – Logistics, 120 ECTS credits Nr. 5/2009 _______________________________________________________________________ Warehousing in theory and practice A case study at ÖoB, Clas Ohlson, Stadium, Åhlens Mahesh Kumar Rajuldevi Ranjit Veeramachaneni Sridhar Kare Master Thesis Subject Category: Series and Number: Technology Industrial Engineering: Logistics, 17/2008 University College of Borås School of Engineering SE 501 90 BORÅS Telephone: +46 033 435 4640 Examiner: Supervisor: Date: Keywords: Göran Stjernman Göran Stjernman November, 2008 Warehousing, Warehouse management systems, Retail stores, Inventory, Labour management. ii Acknowledgements The present master’s thesis work represents the essence of our achievements during the two years of study in Industrial Engineering and Logistics programme at University College of Borås, Borås. During this period there have been many people who have inspired us throughout the study period. The thesis work is concluding part of our university degree in MSc. in Industrial Engineering and Logistics. This master’s thesis was written during autumn 2008. This period was very...
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