JOB
DESCRIPTION
‐
BARISTA


Reports
to:

Café
Manager/Assistant
Café
Manager/Shift
Leader


Classification:

Hourly
non‐exempt

Position
Summary:


The
Barista
is
the
foundation
of
the
café.

The
Barista
is
responsible
for
honoring
each
 and every
customer
by
providing
excellent
customer
service.

He/she
is
also
responsible
for
educating
 customers about
our
premium
organic
coffees
and
teas.

The
Barista
is
a
true
professional
that
fulfills
any
 additional duties
the
Café
Manager,
Assistant
Manager,
or
Shift
Leader
assigns.

He/she
displays
a
positive
 attitude at
all
times
to
ensure
the
return
of
our
customers
who
are
the
reason
for
our
business.




Essential
Responsibilities:


A
Barista
is
responsible
for
the
following
during
his/her
shift‐

Customer
Service

•

Greets
all
customers
with
a
friendly
smile.


•

Honors
customers
by
providing
quick,
friendly,
and
personal
service.


•

Initiates
dialogue
and
develops
rapport
with
customers
by
learning
their
names,
favorite
drinks
and
 food items.


•

Generates
customer
satisfaction;
responds
appropriately
to
customer
concerns.



•

Communicates
customer
complaints/concerns
to
manager
on
duty.


•

Accurately
processes
transactions
through
the
POS
and
counts
back
change
to
customers.


•

Answers
the
café
telephone
in
a
friendly
manner
using
a
professional
greeting.



•

Sells
and
serves
baked
goods
and
miscellaneous
food
items
to
customers.


Product
Quality

•

Maintains
the
highest
level
of
standards
for
all
product
preparation.


•

Adheres
to
all
Company
recipes
and
measurements.


•

Produces
superior
product
presentation.


•

Educates
customers
on
GBCC
products
and
services.


•

Provides
top
quality
espresso
shots
for
hot
and
cold
beverages.


•

Follows
health,
safety
and
sanitation
guidelines
for
all
products.


Teamwork

•

Communicates
with
coworkers
&
management
to
solve
problems
and
improve
quality
&
service


•

Maintains
continuous
communication
with
other
staff
functions
(i.e.
bar,
register
etc.)
during
 peak business
times


•

Works
with
coworkers
and
management
to
effectively
implement
change


•

Contributes
to
a
positive
work
environment


•

Assists
in
the
opening
and/or
closing
of
the
café.

A
checklist
will
be
provided.


JOB
DESCRIPTION
–
BARISTA


Initiative

•

Makes
effort
to
improve
job
skills,
knowledge
and
education.


•

Takes
ownership
of
processes
and
quality
improvements.


•

Initiates
suggestive
selling
and
sampling
of
products.


•

Does
what
needs
to
be
done
without
being
asked.



•

Contributes
to
the
profitability
of
the
café
by
finding
new
methods
of
selling
products.


Personal
Responsibility/Accountability

•

Honors
themselves
by
taking
pride
in
their
appearance
while
adhering
to
Company
dress
code.


•

Respects
their
peers
and
supervisors
by
being
on
time
for
every
shift
and
finding
coverage
for
 shifts they
can’t
work
due
to
illness.


•

Follows
all
cash
management
policies
and
procedures
to
ensure
accountability
of
Company
funds.


•

Adheres
to
appropriate
standards
of
behavior
in
the
workplace


Additional
Responsibilities:

Any
other
duties
as
assigned
by
Café
Manager,
Assistant
Café
Manager,
Shift
Leader
or
other
corporate
manager.


Essential
Qualifications:

•

Process
information/merchandise
through
POS
register
system


•

Communicate
verbally
with
staff
members
&
guests


•

Read,
count
and
write
to
complete
all
documentation


•

Handle
multiple
tasks
at
one
time


•

Work
successfully
as
part
of
a
team,
while
under
pressure


•

Freely
access
all
areas
of
the
store


•

Operate
and
use
all
equipment
necessary
for
store
operation


•

Move
or
handle
merchandise
generally
weighing
0‐50
pounds


•

Work
varied
hours/days
based
on
business
needs


•

Work
special
events
when
needed.


•

Maintain
a
positive
morale
and
professional
attitude.


•

Work
overtime,
as
needed.


•

Stand,
walk,
talk
and
hear.

Special
assignments
will
be
available
for
those
with
disabilities.


•

Frequently
use
hand
and
finger
motions,
handle
or
feel
objects,
and
reach
with
hands
and
arms.


•

Handle
food
and
hot
beverages.


•

Provide
documentation
that
they
are
at
least
16
years
of
age
and
eligible
to
work
in
the
United
States.