QN1: Communication barriers exist in all forms of communications. Discuss ways in which such barriers could be overcome in an organization? There are many communication barriers that hinder effective communication in an organisation and they can be categorized into the following i. Language barriers/linguistic: The difference in background and countries leads to difficulty in understanding each other Even if it’s the same language use of unfamiliar terminologies /technical terms may hinder communication
Differences in expressions in different culture can lead to confusion and may sometimes be considered offensive ii. Psychological barriers: For example if someone is preoccupied or busy he might not be as receptive to the message as if they were not busy.
If the intended recipient of the message is stressed or angry they might not be listening to the message
Some people have low self esteem and may not communicate well iii. Physiological barrier: some people are disabled { blind/deaf } so they might not get the message iv. Physical barriers: communication is generally easier over short distances as more communication channels are available and less technology is required v. Systematic barriers: This may exist in organisations were they are inefficient or inappropriate communication channels or where there is lack of understanding of the roles and responsibilities of communication. vi. Attitudinal barriers: these are behaviours or perceptions that prevent people from communicating effectively. These might result from personality conflicts, poor-management, resistance to change, stereotyping and lack of motivation.

Some of the possible solutions to the communication barriers in an organisation {how to overcome them} * Clarify ideas before communication: the person sending the message should be very clear about his message and know the objective of his message. * Be aware of the tone, language and the content of the message so as not to offend people. * Communicate according to the need of the receiver: The sender should prepare his message not his own level or ability but should mind the level, understanding and the environment of the receiver. * Ensure proper feedback: this is important to find out whether the recipient of the message understood the contents of the message * Be a good listener: for effective communication in an organisation both the sender and the receiver should be good listeners. They should listen to each other’s views with intent, patience and positive attitude * Choose the right communication channel: don’t send an email when you can use a phone call to convey your message or if the person is just in the office next to yours * Use simple language helps to avoid technical terms which helps smooth out the communication process. * Avoid communication under mental communication i.e stress * Be sensitive to the body language of the receiver when speaking face to face. * Consult others in the communication process this is a way to encourage the members of the organisation to communicate openly and not be intimidated.