...including cable, satellite and independent teletext services; • The Radio Authority, which licences and regulates commercial radio services, including cable and satellite. Television (Telly) People in Britain watch on average 25 hours of TV every week. (Find out about our other leisure activities) Television viewing is Britain's most popular leisure pastime. About 96 per cent of the population of Britain have television in their homes. In 1999, 13% of households had satellite television and 9% cable television. It is estimated that about 10 per cent of household have two or more sets. The average viewing time per person is over 25 hours a week. There are five main channels in Britain: • two national commercial-free BBC networks, BBC1 and BBC2, • commercial ITV1, Channel 4 and Channel 5 services. The BBC channels are commercial free while the other three have commercials. All the channels offer a mixture of drama, light entertainment, films, sport, educational, children’s and religious programmes, news and current affairs, and documentaries. The BBC has been providing regular television broadcasts since 1936. BBC television productions come from main studios at the Television Centre in west London and other studios in various parts of London. ITV1 is the most popular commercial television channel in Britain, watched on average by 45 million people every week. Digital Broadcasting The country is moving over to digital broadcasting, and the present analogue services...
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...Audience Profiling: Audience profiling enables a media company to reduce the audience/customers down to find their target audience. It’d essential for a media business to find their target audience before they market a new product for example a documentary) so they can get the best outcome and also best outcome financially. A target audience is an audience obviously, but it has interests in connections to the media product that a company is trying to make money by selling it. This allows media companies to trim down an audience to find their target audience. Its essential media companies find their audience before they send a product to market, so they can get the best results and profit. For instance it could be documentary on mafias, they could show it to a small target audience as they I have connections in terms of interests. When a media company is identifying an audience to find their target audience some of the factors they must consider are… Age – Gender – Religion – Race – Sexuality – Education – Occupation – Annual income – Disposable income – Current and desired lifestyle – Media interests – Buying habits – Loyalty to brands – Quantitative research: Quantitative research is a method used by producers to shape their targeted audience. This way it allows media producers to see the viewing figures on selected TV channels. In my opinion this way of doing it does not really help producers who are working on documentaries...
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...Quite often matrix organisations fail due to lack of clarity in responsibilities and accountabilities (Goold M. & Campell A, 2002) and clearly it was the case with BBC. BBC’s structure failed virtually all of the nine tests (Phillips, 2012) that are recommended as a framework to build a successful organisational structure. For example BBC was not only struggling to survive in a competitive landscape but its core services were also falling apart (BBC1 was losing audience share and production of children’s program was about to be moved to a competitor). This shows how terribly unfit BBC’s organisational structure was at that time and how it failed to gain any ‘market advantage’. BBC at that time desperately needed a ‘digital portfolio’ to expand its market share and gain a competitive edge. BBC’s senior management could have tried building it by leveraging ‘BBC’s brand name’ but obviously failed. Hence BBC’s organisational design failed to gain any ‘parenting advantage’. BBC employees were extremely unhappy and deeply demotivated. In contrast a good organisational design is supposed to capitalise on its people strengths and weaknesses etc. Therefore it can be concluded BBC’s organisational design failed in ‘people’s test’ as well. It was also very clear from the case that BBC was failing under ‘difficulties link’ test. There was a loss of trust between the centre and divisions. Approach to 6 money was problem and divisions were competing to get a larger share of the available...
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... the television giant is to celebrate the talents of this exceptional writer by adapting the twocrime novels written under the pseudonym Robert Galbraith. After Rowling was outed as the person who written these books they became best-sellers though in truth they were excellent as stand-alone detective novels. This will be the decond time that the BBC has collaborated with the Harry Potter author whose latest offerings could not be more different from her earlier work. Her first novel featuring quirky detective Cormoran Strike was entitled The Cuckoo’s Calling, which became a huge bestseller. This was soon followed by a second volume entitled The Silk Road. Both of these truly gripping crime novels are to form the basis of a brand new BBC1 drama series. The author is happy to collaborate on the project, though as yet the number and length of the episodes to be filmed are still unclear. Anyone who has read these books will know that Cormoran Strike is a very complex character and the BBC feel sure that this will make the series popular around the world. In fact BBC director of television Danny Cohen commented that he expected the series to be a sure-fire hit and t genuine coup for the channel. He added that independent producer Bronte Film and TV will produce the series. These people are, working currently on the adaptation by the BBC and HBO adaptation of her local election-set novel The Casual Vacancy, which is due to air in the UK in February2015. It is a matter of public...
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...popularity of crime shows has led to some of television’s most popular series, such as Law and Order and CSI. Most viewers do not have any direct experience with the crime or the criminal justice system, so their only source of information on this topic is the media. Because of this, fictional and non-fictional portrayals of the criminal justice system on television shape and inform the public’s beliefs and attitudes about what the average criminal looks and behaves like. They also shape the public’s understanding of the typical process for solving a crime, and how criminals should be punished. 1. First I decided to look into the number of crime programmes shown on TV in an average week, I chose to stick to the original 5 channels (BBC1, BBC2, ITV, Channel 4 &Channel 5), as if I looked at all of the digital channels then my results would be less accurate as some digital channels are used to only show crime based TV programmes and films. From my graph I can see that Channel 5 shows the most crime programmes, however these results are only from 1 week and therefore the programmes that are shown may vary throughout the year. All of the channels I looked at showed most of their crime based programmes in the evening which could be due to the violence in them, or the fact that most people will be home from work and therefore they are making sure that their programmes can be viewed by their target market. 2. When previously looking at how many TV programmes based on...
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...demand. This solved a big problem for many, and that is the crux of any big idea – finding a solution to a unique problem; And how not, if statistics say that across the UK, arounf 1 million people has bigger than average feet, size 12 and above for men and above 9 for woman. The site was launch in 2005 and incredibly sold his first pair of shoes within half an hour! Within several weeks, “Bigger Feet” sales had gone international, receiving order from Saudi Arabia, USA and The Netherlands. In the following months, both Bigger Feet and Oliver got stronger. After winning the “Make Your Mark – Lloyds TSB award for teen entrepreneurship he started appearing in sources such as, the Finantial Times, Daily Mail, The independan ton Sunday, CNN, BBC1 and other local and international media. Oliver, the entrepreneur behind Bigger Feet, had many successes with his startup. He has manage until today to remain profitable. He doesn’t require large amounts of venture capitalism. Bridge has been able to make negotiations with suppliers that allows him to operate with very low levels...
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...Travis Tucker – AS Media Studies Evaluation For my media studies coursework I have attempted to complete Brief 1, tasks 2 and 3. It consisted of emulating magazine pages and creating at least 3 webpages. I chose brief 1 because it seemed exciting and not a lot of people were doing it. So I wanted to stand out a bit. I wanted to create a vampire series called Deadly Thirst. It would have been aired on BBC 3 and advertise on two BBC channels. To do this I have used Radiotimes as my magazine simply because it has over 1000 000 issues circulating around Britain. It has been published by the BBC since 1923. Radiotimes is a TV and radio listings magazine. It is the third in its magazine category behind ‘TV Choice’ and ‘What on TV’ because of the audience appeal, the other two magazines concentrate on TV soap operas and ‘Radiotimes’ operates on all types of television genres. The vampire series that I created would be a spin-off of the already popular BBC series ‘Being Human’ so using Radiotimes would be good for advertising fir the BBC as it would be a BBC original. For the website I was going to create I used the ‘Being Human’ webpage on the BBC website for ideas. I also watched the show on television and that gave me ideas what to write about in my print work. The pages that I have emulated from Radiotimes I found it easy to spot the codes and conventions that the magazine had used on the pages. The colours that which were used mainly was green and blue, these colours can connote...
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...market such as the Guardian and others a local market such as the Yorkshire Evening Post Newspapers can be divided to broad sheets which is considered to be the quality press and the tabloids such as the Sun and the Mirror Broadcasting in Britain This refers to the TV and the radio. In the UK we have public television which is the BBC – this is funded by the TV licence fee. We also have commercial television which aims to make money through advertising. In recent years there has been a move towards the sponsorship of programmes – Cadbury’s and Coronation Street – and now companies can pay to see their products feature in TV programmes, this is called product placement. Technological developments In 1980 there were only three channels – BBC1, BBC2 and ITV – we now have additional terrestrial channels and hundreds of additional channels are available on free view or through subscriptions to satellite services such as SKY. We now have the internet, digital technology, mobile telephones and newspaper production has changed due to computerised layouts and new printing techniques. Ownership and Control Newspapers are ALL privately owner and potentially the owners have a lot of influence...
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...1. Customer satisfaction and why it is important. Customer satisfaction is a marketing term that measured how products or services supplied by a company meet customer’s expectation. As the result of survey by 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. Customer satisfaction is very important in company because high level of satisfaction of customer could leading customer repurchase and keep their royalty. Besides, company can retain customer instead of acquiring new customer all the time. Word of mouth is one way make customer knowing about company so that customer satisfaction will reduce negative comment and feedbacks. 2. John Lewis 3.1. Introduction about John Lewis John Lewis is the UK’s largest department store retailer. It was established in 1864 at 132 Oxford Street, in London by John Spedan Lewis. Nowadays, John Lewis Partnership is one of a growing number of businesses with an employee-owned structure that means the employees known as Partners have enable to running business and get share profit which addition to their salary each year. Waitrose is a part of John Lewis Partnership which is a supermarket combine with expertise and service of a specialize shop. They supply customer the best possible food and drinking to help them to live healthier by building a long-term relationship with their farmers and suppliers. 3.2. John Lewis...
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...FOREIGN TRADE UNIVERSITY ------------------------------------------------- FACULTY OF BUSINESS ADMINISTRATION APPLIED INTERGRATED BUSINESS JOHN LEWIS’CUSTOMER SERVICE CASE STUDY Student Name : Bang Tran Hai Vo Student ID Number : 1305052015 Instructor : Dr. Cao Dinh Kien Hanoi, October – 2015 ------------------------------------------------- CONTENT 1. Introduction about John Lewis 2. John Lewis – A customer service and the success in keeping customer satisfaction 3. Bad practice of customer service 3.1 Analysis of the causes for bad customer service 3.2 Suggestion and Recommendation 4. Pllog 5. Refferences 1. Introduction John Lewis is a chain of upmarket department stores operating throughout Great Britain. The chain is owned by the John Lewis Partnership, which was created alongside the first store in the mid-1800s. The first John Lewis store was opened in 1864 in Oxford Street, London. The chain's slogan is "Never Knowingly Undersold" which has been in use since 1925. There are 45 stores throughout England, Scotland and Wales, including eleven "At Home" stores, and a "flexible format" store in Exeter. The store in Birmingham is the largest operated by the Partnership outside London. On 1 January 2008, the Oxford Street store was awarded a Royal Warrant from Her Majesty the Queen as: "suppliers of haberdashery and household...
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...I. Introduction The customer service is one of important part of marketing. According to Adam Smit “Customer care is the bridge between the manufacturer and the consumers" However, the failures of some companies are not interested in customer service; it leads to the backs of customers with the products or services. In 21st century, service providers and gradually grow to become an industry favourite, promising. The services link between manufacturers and customers, and the impact between these objects. Manufacturers through the provision of services to customers, and receive feedback from them and meet their requirements. Customers through service providers say their desire to manufacturers. On the other hand the customer care is always a necessary requirement in the business of companies. Today, customers want to be treated with courtesy, respect and hear the heartfelt thanks. Therefore, a successful company not only provides good products for customers but also this company need professional customer service system. The report provides the good customer service of John Lewis, it shows the company's efforts to meet the demand of customers. Besides, through this project I wanted to go into quality customer care services of Viettel Telecom like a bad example. This report indicates causes and consequence of poor quality of service Viettel Telecom. From which, I provide a few suggestions and recommendations to the company may improve the quality of their customer services. II...
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...Bibliographic References Harvard format APA style Stuck with referencing? Try http://referencing.port.ac.uk This guide is based on the 5th edition. For help with the 6th edition refer to the website. MD5644 0810 Bibliographic Ref Harvard APA style.indd 1 19/08/2010 09:35 This leaflet is a summary of the APA style guidelines as contained in The Publication Manual of the American Psychological Association, 5th ed., 2001 (Second Floor Subject Reference Collection: 808.02 AME). The APA style is based on the Harvard referencing system whereby the date of publication follows the author name(s) and intext references refer to items in the bibliography using the author surname and date of publication, in brackets. Referencing is important in all academic work as it indicates to the reader the sources of your quotations and borrowed ideas. Failure to indicate your sources could easily be taken for plagiarism (literary theft). The purpose of the referencing system is to describe your sources in an accurate and consistent manner and to indicate within the text of your paper where particular sources were used. Don’t get caught out! • • Keep a careful note of all sources used as you prepare your assignments. Record all the details you need about a library book (including page numbers) before you return it – someone else may have the book if you try to go back and check later. Make sure you write down the source details you need on any photocopies you make. Remember to print...
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...Department of Library Services www.library.dmu.ac.uk The Harvard system of referencing Contents 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Plagiarism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Citation styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Collecting and organising references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 3. Citations in the text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reference List/Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 3 3 4 4 4 5 5 6 6 6 7 7 7 8 8 8 8 8 8 8 9 9 3.1 References – Books (including electronic books) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2 References – other sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Journal articles (including electronic journals) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Newspapers (including electronic newspapers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Images...
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...Bibliographic References Harvard format APA style Stuck with referencing? Try http://referencing.port.ac.uk This guide is based on the 5th edition. For help with the 6th edition refer to the website. MD5644 0810 Bibliographic Ref Harvard APA style.indd 1 19/08/2010 09:35 This leaflet is a summary of the APA style guidelines as contained in The Publication Manual of the American Psychological Association, 5th ed., 2001 (Second Floor Subject Reference Collection: 808.02 AME). The APA style is based on the Harvard referencing system whereby the date of publication follows the author name(s) and intext references refer to items in the bibliography using the author surname and date of publication, in brackets. Referencing is important in all academic work as it indicates to the reader the sources of your quotations and borrowed ideas. Failure to indicate your sources could easily be taken for plagiarism (literary theft). The purpose of the referencing system is to describe your sources in an accurate and consistent manner and to indicate within the text of your paper where particular sources were used. Don’t get caught out! • • Keep a careful note of all sources used as you prepare your assignments. Record all the details you need about a library book (including page numbers) before you return it – someone else may have the book if you try to go back and check later. Make sure you write down the source details you need on any photocopies you make. Remember to print...
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...The Harvard system of referencing Contents 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Plagiarism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Citation styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Collecting and organising references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 3. 4. Citations in the text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Web resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reference List/Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 3 3 4 4 4 5 6 6 7 7 7 7 8 8 9 9 9 9 9 9 10 4.1 References – books (including electronic books) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 References – other sources . . . . . . . . . . . . . . . . . . . . . . . . ...
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