...Hunter Campbell BCOM 276 02/02/2013 Assignment 1.1 Misunderstanding #1 The first misunderstanding is the most recent. I am a commercial insurance agent and I was speaking to a farm owner on his farm policy. The misunderstanding happened when I was trying to explain was co-insurance is on a building. In this example, I was the sender and the farmer was the receiver. The farmer had always been under the misunderstanding that a building should be insured to what the value he wants out of it is. In insurance, if a building is on a Replacement cost policy, this is not entirely true. I explained to the farmer that a building needs to insured to at least 80% of what it would cost for someone to rebuild the building brand new, with the same square footage. The way I explained it is that if a building you think is worth 100,000 dollars would actually cost 200,000 dollars to rebuild, you would only have it insured at 50% co-insurance. Therefore you would not be at 80% and you would be penalized in case of a loss. The building would need to be insured for at least 160,000 dollars. He started to understand, but he did not understand why the company would do this to him when he only wants 100,000 dollars of insurance. I knew I was going to have to take a different stand. I said to the farmer that just like him, the insurance company is a business. They do not want to cut corners nor have people take advantage of them. It would be the same if someone didn’t want to pay...
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...BCOM 275 Entire Course (UOP Course) For more course tutorials visit www.tutorialrank.com BCOM 275 Week 1 DQ 1 (UOP Course) BCOM 275 Week 1 DQ 2 (UOP Course) BCOM 275 Week 1 Individual Exercise 1.1(UOP Course) BCOM 275 Week 2 DQ 1 (UOP Course) BCOM 275 Week 2 DQ 2 (UOP Course) BCOM 275 Week 2 Individual Assignment Demonstrative Communication Paper (UOP Course) BCOM 275 Week 3 DQ 1 (UOP Course) BCOM 275 Week 3 DQ 2 (UOP Course) BCOM 275 Week 3 Individual Assignment Article Rebuttal (UOP Course) BCOM 275 Week 3 Learning Team Debate Paper Outline (UOP Course) BCOM 275 Week 4 DQ 1 (UOP Course) BCOM 275 Week 4 DQ 2 (UOP Course) BCOM 275 Week 4 Individual Assignment Knowing Your Audience Paper and Communication Release (UOP Course) BCOM 275 Week 5 Team Assignment Debate Paper Part A and B (UOP Course) ----------------------------------------------------------- BCOM 275 Week 1 DQ 1 (UOP Course) For more course tutorials visit www.tutorialrank.com Which step in the communication process do you consider to be the most important? Why do you think this? Which of these steps is the most uncomfortable for you? Why is this? How might you work to change this? ----------------------------------------------------------- BCOM 275 Week 1 Individual Exercise 1.1 (UOP Course) For more course tutorials visit www.tutorialrank.com Complete exercise 1.1 from Ch. 1 of Communicating in the Workplace. Choose two misunderstandings you experienced and fill out the chart...
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...INDIVIDUAL PAPER: ASSIGNMENT 1.1 BCOM/275 NOVEMBER 22, 2011 JULIA MORGAN INDIVIDUAL PAPER: ASSIGNMENT 1.1 One of the many misunderstandings I experienced when communicating with someone else at work was for a monthly meeting, which started 30 minutes later than original start time. Who was the sender? UDM office. Who was the receiver? Primary and Alternate Point of Contact. What was the message? Change start time of meeting. What channel was used to send the message? Work phone message. What was the misunderstanding that occurred? The Primary Point of Contact checked the work phone message but did not let me know that the monthly meeting start time was 30 minutes later. How could the misunderstanding have been avoided? The Primary Point of Contact could of told me verbally right after checking the message or left me a note or e-mailed me the message. The role of the sender was supervisor and receiver was worker. What did I learn about the communication process from this activity? Communication can be sent in many different ways. What seemed to be the main causes of the misunderstandings? Not relaying the message to the individual who is attending the meeting. Another misunderstanding I experienced when communicating with someone else at work was a briefing date change. Who was the sender? Supervisor. Who was the receiver? Me. What was the message? Briefing date change. What channel was used to send the message? E-Mail. What was the misunderstanding...
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...Assignment 1.1 Tangi Johnston BCOM/275 12/1/14 Timothy Williams Assignment 1.1 Misunderstanding 1 Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below. |Who was the sender? manager | | |Who was the receiver? Me | | |What was the message? That money was missing out of my drawer and if it's not found then I’m fired. | | |What channel was used to send the message? It was a direct verbal communication. | | |What was the misunderstanding that occurred? That she blamed me. All the cashiers share drawers. This was a seasonal position. | | |How could the misunderstanding have been avoided? By them watching the video after they asked everyone who use that register that day if | | |they took the money. | | Bring your completed chart to class for sharing in small groups. After each group member has shared his or her example with other group members, answer the following questions: 1. What did you learn about...
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...Communicating in the Workplace Catherine Leon University of Phoenix Business Communications and Critical Thinking BCOM/275 Anthony Stern September 12, 2011 Communicating in the Workplace Assignment 1.1: Communication Process Model Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below. Misunderstanding #1 Who was the sender? Co-worker Who was the receiver? Myself What was the message? “Please order coveralls for a technician at the refinery using the protocol previously sent “(L. Metzger, personal communication, August 30, 2011) What channel was used to send the message? Email What was the misunderstanding that occurred? The protocol previously sent was instructions for ordering coverall for a regular refinery worker. Sender failed to state that this was a contractor and not a regular refinery worker. The protocol previously sent does not give instructions to order directly through the vendor as opposed to online ordering. Contractors require special patches on their coveralls that can only be obtained through the vendor directly. How could the misunderstanding have been avoided? Had the sender specified this was a contractor and to “spot buy” directly from the vendor. What did you learn about the communication process from this activity? When communicating via email, make sure to include who, what, where, when, and why. What seemed to be the main...
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...Assignment 1.1 Communication Process Model University of Phoenix BCOM 275 Business Communication and Critical Thinking Communication Process Model First Example: |Who was the sender? |Retirement Protocol Office | |Who was the receiver? |Team Leader (myself) for Retirement Detail | |What was the message? |ATTN: In preparation for the Retirement Ceremony scheduled for | | |September 9, 2008, Protocol Office is requesting 17 Cables from each | | |Unit involved in the ceremony to accommodate all guests and attendees.| |What channel was used to send the message? |Email message through Microsoft Outlook. | |What was the misunderstanding that occurred? |“Cables” was meant to be “Tables”. Cables were brought to the | | |Protocol Office on the day of the Retirement Ceremony instead of | | |Tables. Needless to say, I was put in parade rest in front of the | | ...
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...Assignment 1.1 William Allen BCOM/275 February, 15 2014 One misunderstanding I had at work was that me and Indra, a coworker, both had a sandwich in the refrigerator in the break room. I had lunch with Eunos in the break room, and he saw that I had my sandwich. Something happened to Indra’s sandwich from the refrigerator, before she went to lunch, and she asked if anyone had eaten it, Eunos noted that I had a sandwich for lunch. Who was the sender? Me Who was the receiver? Eunos What was the message? That I had my sandwich at lunch that got mistaken for Indra’s sandwich. What channel was used? Face to face What was the misunderstanding that occurred? That I had eaten Indra’s sandwich at lunch instead of my own. How could the misunderstanding have been avoided? I could have communicated better with Eunos that it was my sandwich that I was eating instead of Indra’s. I had an instance at work with some nonverbal communication with a customer. One day a customer came in and was speaking with me about a problem they had with their bank account. They asked me a series of questions, and during our conversation, I let some of my frustration show through nonverbal communication. I rolled my eyes at the customer without even noticing I did so. There are many ways that you can communicate with people and I think that we over look the nonverbal aspect of miscommunication. Who was the sender? Me Who was the receiver? Customer What was the message? That I was...
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...Dittmer, Peter 10 Oct 2011 Dr. Bourne BCOM/275 Assignment 1.1 Who was the sender? Co-worker. Who was the receiver? Waitor What was the message? I need you to clean the wooden parts around your booths. What channel was used to send the message? Face To Face communication. What was the misunderstanding that occurred? At first, it doesn’t seem there was any misunderstanding, However, the co-worker that checked the section to see if the wood was cleaned forgot to specify that the wooden rails around the window around the booths also needed to be wiped down and cleaned/ How could the misunderstanding have been avoided? The co-worker should have been more specific on what needed to be cleaned. Who was the Sender? Customer Who was the receiver? Phone operator What channel was used to send the message? Communication technology. What was the message? Why was he being charged so much for a large pizza and soda. He ordered one large pizza and 2 liter and I’m being charged 28 dollars. Pizza are ten dollars for any pizza. What was the misunderstanding that occurred? The customer is being charged 28 dollars for one pizza and soda. The phone operator started to panic and kept telling the customer she does not know why its that much but that is the...
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...Communicating in the Workplace Odis D. Atkinson BCOM/275 January 12, 2015 David Perry Assignment 1.1 Communicating in the Workplace Misunderstanding #1 Who was the sender? Manger Who was the receiver? Subordinate What was the message? Use of an operating system What channel was used to send the message? Face-to-Face What was the misunderstanding that occurred? The explanation of the proper use operating features. How could the misunderstanding have been avoided? Instructions and training on the operating system and its features. 1. What did you learn about the communication process from this activity? The message was not properly decoded from the manager to the subordinate which caused the breakdown. In the communication process step eight was missed because the manager did not gain feedback to ensure the message was understood. 2. What seemed to be the main causes of the misunderstandings? The cause seemed to be that there was no training, feedback, and follow-up conducted by the manager to ensure the task was understood. Misunderstanding #2 Who was the sender? Customer Who was the receiver? Manager What was the message? How to print additional photo prints from the printing system. What channel was used to send the message? Face-to-Face What was the misunderstanding that occurred? The customer ask for clarification on how to use the printing machine to print...
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...Natalie Soto BCOM 275 December 5, 2013 Assignment 1.1 Communication Process Model 1. Who was the sender: In situation 1 it was my manager, in situation 2 it was me. 2. Who was the receiver: In situation 1 I was the receiver and in situation 2 my coworker was the receiver. 3. What was the message: In situation 1 the message was meeting a quota of sales for my quarterly report, in situation 2 the message was about asking my coworker to switch work days with me. 4. What channel was used to send the message: In both situations the communication was face to face. 5. What was the misunderstanding that occurred: In situation 1 I was told I had met my quota and therefore was in the clear and was guaranteed employment for another year regardless of future quotas. Two days later I was fired because I was told I did not meet my quota and the standards had changed and I did not fall in the proper sales I needed to be in order to keep my job. Even though this change was never told to me. In situation 2 the misunderstanding was the day I needed to switch with my coworker. She thought I said Monday when I said Tuesday and therefore she showed up on the wrong day. I ended up having to go in anyway. 6. How could the misunderstanding have been avoided: In situation 1 I feel I communicated with my manager as best that I could but I probably should have communicated further with higher management. In situation 2 I should have checked in again with coworker after asking her to switch days...
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...Rocco Pugliese Chapter 1 - Assignment 1.1 BCOM/275: BUSINESS COMMUNICATIONS AND CRITICAL THINKING April 23rd, Monday 2012 Geri Markley Chapter 1 - Assignment 1.1 Misunderstanding 1 Who was the sender? | Rocco | Who was the receiver? | Manager | What was the message? | Determine if network devices were PCI compliant | What channel was used to send the message? | Excel worksheet, Verbal conversation via telephone | What was the misunderstanding that occurred? | Determination if network devices were PCI compliant | How could the misunderstanding have been avoided? | More experienced manager needed to determine if controls met compliance controls | Legend: Company X (purchaser) Company Y (purchasee) 1. What did you learn about the communication process from this activity? * This was my first project with PCI controls with a client who was being acquired by another company. PCI controls are very specific and detailed. I was chosen for this project for my attention to detail and understanding of network devices, routers, firewalls etc. * Through detailed, verbal meetings with Company X network team, it was determined all network devices monitored and audited by (X) were PCI compliant. Therefore I began completion of each sample documentation examples requiring the review of network device configurations as complete. The verbiage read as “All audits and controls are compliant by Company X. No further documentation required. * The manager...
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...ASSIGNMENT 1.1: COMMUNICATION PROCESS MODEL Brian W. Salyer BCOM/275(BSBH1DA002) July 21, 2014 GERALD (JERRY) GRIFFIN ASSIGNMENT 1.1: COMMUNICATION PROCESS MODEL Who was the sender? I was the sender | | Who was the receiver? My Supervisor | | What was the message? How he blatantly ignored the suggestions I gave him | | What channel was used to send the message? Email | | What was the misunderstanding that occurred? The misunderstanding was I felt that he should have listened to the suggestion I gave him on better management of employees based on me being in the trenches and he sits in his office all day long not knowing how ragged he runs things. Again, as I stated in my post, I tend to use fonts and colors in an email that immediately put people off. He took it as I not was being insubordinate and respectful of his position as the CIO. | | How could the misunderstanding have been avoided? The issue could have been avoided by my sitting down with him face to face and explaining my position in a calm and businesslike manner. | | 1. What did you learn about the communication process from this activity?That I (the sender) should chose my words and method (encoding) more tactfully rather than sending an email (Channel), I should have sat down with him (receiver) face to face. If had taken the approach of John Francis, Ph.D and listened more, t the misunderstanding may not have happened. I was advised not to send the email the way I did. From...
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...Miscommunication at Work Yuriy Baron BCOM/275 10/27/13 Randi Plante Assignment 1.1 Communication Process Model Directions: Think of a misunderstanding you experienced when communicating with someone else at work. Then fill in the blanks of the chart below. |MISUNDERSTANDING #1 | |Who was the sender? |Quality control manager | | | | | | | |Who was the receiver? |Quality control inspector | | | | | | | |What was the message? |Manager asked to gather the information from pallets that were ready to...
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...Business Communications and Critical Thinking BCOM/275 – Week 1 Patty Haynes 07/11/13 Virginia Carter Assignment 1.1: Communication Process Model Misunderstanding #1 – Sample Claim Instructions vs. Provider Billing Who was the sender? The sender of the misunderstanding was the Credentialing Department manager. Who was the receiver? The receivers were 4 Network Development Representatives. What was the message? The message was that if a Provider sent in a Sample Claim Form and if the form was missing information, they could confirm with the provider what the correct information was, then insert it into the form themselves. What Channel was used to send the message? The message was sent through an E-Mail message. What was the misunderstanding that occurred? In the E-mail that was sent the manager loosely worded the new exeception to the Sample Claim Form rules. In the explanation she did not site that we would need to provide written confirmation from the Provider that was missing information from their Sample Claim, that states the Network Development team has permission to add the missing information. Since this small detail was not added, when the representatives heard the information, they thought that they could gather the information needed from other documents submitted by the Provider, and insert it into the form without gathering a confirmation from the Provider that the information is correct. When the representatives began a large project, one of the...
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...SYLLABUS BCOM/275 Business Communications and Critical Thinking Copyright ©2014 by University of Phoenix. All rights reserved. Course Description This course introduces students to the foundations of communication in a business setting. Students will develop skills in critical thinking and decision making through the forms of written communication, including memos, emails, business letters, and reports. Other topics include communication ethics and cross-cultural communications, personal communication styles, solving organizational problems, and the evaluation of an organizations strategic direction. Course Dates Jul 29, 2014 - Sep 01, 2014 Faculty Information Name : Email Address : Alternate Email Address Phone Number : SHARLA WALKER (PRIMARY) sharmarie@email.phoenix.edu (510) 481-8992 Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents (both located on your student website): • Academic Policies • Instructor Policies University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Get Ready for Class • Familiarize yourself with the textbooks used in this course. Course Materials All electronic materials are available on your student...
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