...Samuel Kui Section 0501 Be Our Guest Be Our Guest, a Boston based company, is a rapidly growing equipment rental company with substantial seasonality in its revenues and profits. For years, the company has been renting party supplies and furniture to caterers, event planners and hotels; it has also managed to grow gradually in a very volatile and seasonal business. The founder, Stephen Lizio and co-owners Al Lovata and Simone Williamson found it difficult to fund daily operations because of seasonal cash shortages. In 1996, the company had secured a $100,000 revolving line of credit at the prime rate plus 1.5%, and a $390,000 five-year loan at a fixed rate of 9.25%. By the end of 1997, the loan outstanding balance was reduced to $315,000 and the monthly payment is more than $8000. Many of Be Our Guest's customers had followed up their annual holiday rush, then party-equipment rentals peak, with their annual winter slump, leaving them unable to pay their bills until late spring. Holiday seasons in the fall and winter typically accounted for half of the company's annual revenues and the size of the seasonal rises is unpredictable. Trying to finance such sharp swings in demand has been one of the biggest challenges that the owners had to face. Although the company's annual revenue from 1995 to 1997 had risen 49% to $2.7 million, net income for 1997 had declined 37% to only $88,000; the decline was primarily attributed to large payouts and was taking it as salary...
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...Subject: Hospitality Law Table of Contents Executive Summary Chapter 1 Research background * Research Question * Hypothesis * Target group * Problem statement Chapter 2 Employee contracts & Guest contracts * Legal issues present * Authorities that check contracts and agreements Chapter 3 Plan of action * Implementation of the STEM Concept * Strategy to come to a solution * Suggested incorporated contract agreements Chapter 4 Conclusion Chapter 5 Recommendations Executive Summary The hotel industry is currently growing in Suriname, which makes that also that job opportunities are increasing. In Suriname there are various hotels with different classifications with different standards. It is very important for hoteliers, employees and guests that they adhere to these standards. One of the most important standards is that the hotel management must follow the agreements written in a contract towards the employees and also towards the guests. It is important for Hotels to incorporate the concept of Reasonable Care. Reasonable care is the degree of caution and concern the hotel in this case would use in similar circumstances. It is a standard used to determine a legal duty and whether such duty was fulfilled. Hospitality operations have a duty of reasonable care to protect guests. The hotel is not liable for acts that it could not reasonably foresee. A Contract is an agreement between two or more parties that is enforceable...
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...Be Out Guest: Case Summary Be Our Guest was a case about a catering equipment contracting company. Servicing the Boston Metropolitan area, Be Our Guest started out as a small company that provided waiter services for caterers in 1983. From there, their business grew, and in 1988 they changed their business strategy after successfully providing catering equipment to a 1,000 person fundraiser at the Boston Garden. This transformed the company and profits grew to $1 million in 1991 and later to $2.7 million in 1997. The success of the company was due in part to the prime location of its inner city branch and their position in the market. One of their outlets was in the Roxbury section of Boston which was close to downtown and had quick access to the Massachusetts Turnpike and Interstate 93. This allowed them to cover multiple events in a single trip. They also specialized in providing high quality service rather than bottom end pricing. With high quality equipment and service they worked to develop a strong relationship with its customers. This distinguished them from other company’s and created a niche customer base. Even though business was great, the industry was very seasonal. The first quarter brought only 10% of Be Our Guests yearly revenues, while the second and fourth quarter each brought 33% of their yearly revenues. To adjust to the personnel need, the firm would bring on 15-20 seasonal employees during peak times. In addition, the seasonality caused many accounts...
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...at Executive Catering Service (ECS) give each Client our personalized service. We can serve 20 guests or more than 1000 guests efficiently and with elegance and style. All successful events have 3 important ingredients: the Occasion, the attention to Details, and the Food that romances the palate. Our Chef has created a variety of appetizers, Salads, Entrees, Desserts, Side Dishes, and Snacks, all culinary masterpieces, from which you can create a memorable meal for your guests. We incorporate style into every food we serve. The appearance, the sensation, and the taste of the menu items create a unique experience for each event. Simply tell us your preference, the quantity of each, and the services you want us to provide....
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...Case Study Professor K Seung Joon Choi 32122606 Won Seuk Cho 32122603 Minh Nguyen 32145346 Yong Beom Park 32122594 4-29 Based on the Hotel Paris's competitive strategy "to use superior guest service to differentiate the Hotel Paris properties, I suggest these employee behaviors important for the Hotel Paris's staff to exhibit. 1. Employees show positive energy and be friendly with guests all the time, always look and talk to guests with a smile. Welcome guests with warm greetings, and end conversation with 'thank you'. 2. Employees remain calm and be supportive to guests regardless of situation. Know the standard of behaviors for various situations. Example: when guests are not happy, when guests have problems, etc. 3. Employees are ready to help/back up one another if needed, ready to collaborate to deliver superior value to guests. 4. Employees know how to deal with the unexpected, be aware of when, where, and who to call for help depending on the situation. For example: Know how to provide first-aid, call ambulance, how to evacuate people in case of fire, etc. 5. Employees are knowledgeable, know general information about the city, be able to suggest tourist information, where to eat, shop, as well as leisure activities and events going on in the city. Employees are encouraged to know a second/third language. 6. Employees know how to go beyond what is asked in a gentle and proper way to make memorable stay for guests. Example: Provide flower bouquet for wedding couples, small...
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...Page 1 – Textbook Problem Page 2 – Supporting References Page 3 – Financial Statement Notes Page 4 – Related Article Summary Page 1 – Textbook Problem Page 2 – Supporting References Page 3 – Financial Statement Notes Page 4 – Related Article Summary Revenue Recognition Target & Walmart Revenue Recognition Target & Walmart 1. Textbook Problem (a) – What is the authoritative literature addressing revenue recognition when right of return exists? (b) – What is meant by “right of return”? Per FASB Accounting Standards Codification (ASC) topic 605-15-05-2 (right of return): ”It is the practice in some industries for customers to be given the right to return a product to the seller under certain circumstances. In the case of sales to the ultimate customer, the most usual circumstance is customer dissatisfaction with the product. For sales to customers engaged in the business of reselling the product, the most usual circumstance is that the customer has not been able to resell the product to another party. (Arrangements in which customers buy products for resale with the right to return products often are referred to as guaranteed sales.)” (c) – When there is a right of return, what conditions must the company meet to recognize the revenue at the time of sale? If a transaction is made that includes a right to return, for the selling company to recognize the revenue at the time of the sale the following six conditions must be met: 1. The seller’s price...
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...INDUSTRY CASE STUDY Leading Hotel & Resort Brand Harnesses the Voice of the Customer to Improve the Guest Experience About the Brand One of the leading hotel and leisure companies in the world has over 1,000 properties spanning eight different brands in 100 countries and approximately 145,000 employees at its owned and managed properties. The company is also one of the premier developers and operators of high quality vacation interval ownership resorts. “ We were specifically looking for a tool that would provide the managers with a quick snapshot of the top ten guest compliments and top ten guest complaints each month... ...We also wanted to allow them to be able to drill down to look at the actual comments. Challenge: With a reputation for driving ever-higher levels of guest loyalty, satisfaction and brand advocacy, the hospitality company strives to continually improve its guest experiences. And what better way to accomplish that goal than by gaining a deep understanding of the wants, needs, and preferences of its guests? Indeed, collecting and analyzing customer feedback on an ongoing basis lies at the heart of the company’s day-to-day operations and overall growth strategy. Each of the hotels across the hospitality company’s entire portfolio of renowned brands automatically invites guests to complete a brief online satisfaction survey following their stay. The survey consists of standard questions with answer choices for rating different aspects of the guest experience...
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...POST UNIVERSITY Canyon Ranch Spa Eric Moody CIS415.90 Professor Jeff Stevens Ph.D. 01/24/2016 Table of Contents 1. Summary of the problem 2. The technology that is used to analyze the case and the technology that was discussed in the case. 3. Summary of Available Information 4. Pre-Analysis of the study 5. The analysis section 6. Recommendations References Executive Summary In spite of dramatic growth of the spa industry, little attention is still paid to information technologies, thus, operations remain low tech. As CIO at Canyon Ranch, based on the customer information available to Ranch Canyon, it is necessary to decide how to build effective customer relationship management (CRM) and business intelligence systems at Canyon Ranch. It is also important to analyses the impact these systems would have on the Canyon’s Ranch strategy and capabilities. Summary of Available Information 1. Canyon Ranch Business Units. 2. Canyon Ranch Services. 3. New Services and Sample Packages and Services. 4. Canyon Ranch customer profile. 5. Canyon Ranch Rates and Packages. 6. The structure of the spa industry. 7. Overview of the Information Technology (IT) at Canyon Ranch. Pre-Analysis of the study Computerization was always seen as a thread rather than an opportunity for the spa industry, since many spa visitors were seeking an escape from their technology-intensive world. However, competition and the realities of current market conditions necessitated...
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...ON-THE-JOB TRAINING At GUMBO-MOA In Partial Fulfillment of The requirements for Hospitality in Restaurant Services Submitted by: Engel E. Sarona Submitted to: Ms. Eloisa Acosta Date Submitted March 30, 2016 II. Brief History/ Background of the Company/ Company Profile GUMBO The word GUMBO is derived from African word for okra, a pod-like vegetable introduced by African slaves and often used to thicken the stew. It has an incomparably rich flavor ad texture, and derives from the cooking traditions of French, Spanish, Indian and African residents of the area. Gumbo has been called the greatest contribution of Louisiana kitchens to American cuisine. When the first French settlers came to Louisiana, they brought their love for bouillabaisse, a highly seasoned fish stew. Having none of the usual ingredients necessary to make a typical French bouillabaisse, they substituted local ingredients. After about a century, with the Spanish, Africans, and natives of the region offering their contributions of food, the stew was no longer recognizable as bouillabaisse and became GUMBO. What started out as second best became better than the original. Today, gumbo is generally a southern U.S regional term for stew like dishes with meat or seafood, tomatoes and sweet bell pepper but more specifically it is a creole dish, whose characteristic ingredients are okra and fire powder. Located at the mouth of Mississippi, New Orleans as described as “a land between earth and sea”, belonging...
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...the major reason for project failures," (Gray & Lawson, 2005, p. 118). Without an implementation plan that outlines budgets, how important tasks should be organized, and what the contingencies are in the event that something goes awry, could result in what should be one of the happiest days of someone's life turning into a complete disaster. "The success of your whole day depends on your ability to organize, plan, and budget," (Hammond, 2007, para. 1). The stakeholders in a wedding project are numerous. Naturally the bride and groom are the biggest stakeholders. But also included in this list of stakeholders will be the bride and groom's family, members of the wedding party (maid of honor, bridesmaid, best man, and groomsmen), wedding guests, wedding vendors (florist, musicians, caterer, cake maker, clothiers, venue directors), and the officiate. Further, a successful wedding requires the orchestration of many moving parts and the availability of many resources including people, skills, equipment, materials, and working capital. Research shows that the average couple in Beirut, Lebanon will spend $20,940 on a typical wedding. This budget does not include cost for a honeymoon, engagement ring, bridal consultant, or wedding planner. A wedding budget is absolutely...
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...Benefiting: Children's Medical Center of Dallas Table of Contents Executive Summary.......................................................................3 Background Dallas Chamber of Commerce………………..……………….4 Cinemark…………………………………………………………4 Children’s Medical Center of Dallas.......................................5 Event Details VIP.........................................................................................6 General Admission................................................................7 Timeline………………………………………………………………...8 Budget..........................................................................................9 Appendix A Case Studies…………………………………………...10 Appendix B Letters of Recommendation..………………..……….11 Appendix C Assumptions....………………………………………...14 Appendix D Citations..…………..………...………….……………..15 Appendix E Stadium Map………………………………………...…16 Appendix F Parking Map…………………………………………....17 Executive Summary Want to see the biggest movie of summer 2012 on the biggest high definition screen in the world? Cinemark Theaters presents a movie premiere featuring Marvel Studios’ “The Avengers”, the most anticipated movie of 2012 at Cowboys Stadium in Arlington, Texas. Along with a VIP party before the screening of the movie, this event will be to benefit medical research for Children’s Medical Center of Dallas. The VIP guest list will include prominent figures from around the Dallas area such as Jerry Jones...
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...nothinggg 1. Canyon Ranch Case Study - College Essays - Ssherman www.studymode.com › Home › Business & Economy › Case Studies Case Study 7: Canyon Ranch Written for: Professor Efrem Mallach MIS650 Authored by Group 2: December 9, 2009. Case Description Background Canyon ... 2. Canyon Ranch Case Study - College Essays - Farter77 www.studymode.com › Home › Linguistics & Human Languages What sets Canyon Ranch's apart from their competitors is there incomparable attention to their guests needs. After all Canyon Ranch is all about the Customers. 3. Canyon Ranch Case - College Essay - Mollipop33 www.studymode.com/essays/Canyon-Ranch-Case-1786957.html Canyon Ranch should absolutely implement a CRM strategy. For years Canyon Ranch ... Ranch Case Study ...Canyon Ranch Case Study Executive Summary. 4. Canyon Ranch Presentation - SlideShare www.slideshare.net/vensotto/presentation-canyon-ranch Oct 31, 2013 - Canyon Ranch is the only first-class, private residential community in the ... presentation 381 views; Modern Ranch Makeover Case Study: The ... 5. [PDF]case studies - Utah State University Extension extension.usu.edu/rangelands/files/uploads/.../Case_Studies_UT_Range.p... CASE STUDIES. B & B Ranch ... Boulder Creek Canyon Ranch is a 298-acre ranch located in the town of Boulder, Garfield County,. Utah. The ranch is owned ... 6. Publications and Reports - Canyon Ranch Institute www.canyonranchinstitute.org/...a.../summary Canyon Ranch Institute ...
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...Assignment on: Aspect of Contract Executive summary For our everyday purpose, we have to meet with different category people. Due to the blessings of globalization, now, we people have been able to communicate with people from outside of our country. Globalization system has made it easy for us to express our needs and demand to outside of the world and get the best solution. All these developments have made our business world faster than ever and this trend is still going on. But to take any sort of massive or minor project, we have to sit with many different parties and make lawful agreement with them so that one party can demand for their legal right if necessary. This assignment has been designed completely on aspects of contract. How a contract can be formed and what are the necessary elements for the formation of a contract have been comprehensively explained here. Table of Contents Executive summary ii Introduction 1 01 Initial evaluation 1 1.1 Explanation of the importance of essential elements required for the formation of a valid contract 1 1.2 The impact of three methods in terms of forming and binding enforceable contract under the English Law. 2 02 Initial Business situations 4 2.1 Essential elements of a valid contract to advise Andrew 4 2.2 Law on contract terms to advise Cheltenham Champions Hotel on the claim of the guest 5 2.3 The effect of the contract terms to advise the downton hotel will be described in below 5 03 Further assessment...
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...S.U.F.C.U ATM network. Observations were made concerning the relationship between ATM profitability and distances from the M.S.U.F.C.U. Simulations of surcharges for guest transactions were performed. * Work done for the Michigan State University Federal Credit Union under the direction of Jeffrey G. Jackson, Vice President of Finance, in partial fulfillment of the requirements of Michigan State University MTH 844, advised by Professor Gábor Francsics. Table of Contents Introduction…………………………………………………………………………..…… 3 Experimental Data From the M.S.U.F.C.U ATM Network………………………..… 3 Experimental Data Analysis of Revenue…………..………………………………..… 4 Experimental Data Analysis of Costs….…………...………………………………..… 5 Experimental Analysis of Distance versus Profitability ……………………………... 5 Experimental Analysis of Surcharges….……………..……………………………..… 6 Recommendations……………………………………………………………………..… 8 Future Work……………………………………………...……………………………..… 8 References………………………………………………………………………………... 9 Appendix A. ATM Specifications and SCC Pricing.………………………………..… 10 Appendix B. ATM Specifications and NYCE Pricing…………………………..…….. 11 Appendix C. ATM Revenue………..…...…………………………………...……..…… 12 Appendix D. ATM Revenue, Costs, and Profit……………………………………..… 13 Appendix E. Summary of Surcharge Results.….…………………………………..… 15 Appendix F. Jersey Giant...
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...Cherisse Spillman Table of Contents Executive Summary - Business Description - Ownership and Management - Key Initiatives - Marketing Opportunities - Competitive Advantages - Marketing Strategy - Summary of Financial Projections Business Overview - Location and Facilities - Product and Services - Industry Overview - Marketing Research - Management and Staffing - Regulatory Issues - Market Risks - Implementation Plan - Financial Plan - Monthly Cash Flow Executive Summary Business Description Derby City B&B is a bed and breakfast establishment that is scheduled to begin operation on April 1, 2007. Derby City B&B will provide various high quality accommodation and full breakfast for both tourist and business customers. Derby City B&B will have 4 comfortably furnished rooms, each will queen-sized beds. A full breakfast will be served according to a menu selection from the night before. In and around the area it has beautiful scenery, numerous places of interest and various activities. Guest will also have opportunities to enjoy themselves in this ...
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