...Brand and Corporate Image OMM615: Strategies: Marketing/Advertising/Public Relations An Assessment of Brand and Corporate Image The thought of customers not recognizing a company’s particular brand name or not understanding one's corporate image should spur marketers to act. Marketers by the use of advertising, sales promotion and public relations are able to build brand awareness and a positive corporate identity. In this paper corporate imaging and brand names will be discussed from the marketers point of view with reference to consumer perception. All assertions and suggestions will be supported by scholarly reference. As companies seeks to gain a competitive edge through some means of organizational restructuring and/or innovation, building brand name recognition and corporate image has become increasingly important. Customers identify with brand names and advertisements, which promoted products that made a favorable impression. Corporate image is an abstract concept that has a definite effect on marketing performance since consumers prefer to purchase from companies with reputable corporate images. Brand naming is a concrete concept in that a brand name is something one can see, touch, hear, feel or smell. By seeing and/or hearing and advertisement one can become familiar with a brand name which in turn can build brand's recognition. Corporate imagery is a highly involved mental process that marketers pursue in order to challenge...
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...Brand Name and Corporate Image OMM 615 Strategies: Marketing/Advertising/Public Relations Larry Flegle September 8, 2014 I can see how some may think brand image and corporate image would be considered the same. They generally mirror each other. For instance, if one views Apple as a reputable, trust-worthy company they will naturally view their brand names such as i-pod, i-pad, and Mac computers and laptops in the same aspect. For a company to expand their brand name sales, the company must have a positive image reflected upon the business. If there is one blemish on the company, their brands may suffer. The two most critical elements of a corporation’s marketing plan are the brand name and the corporate image. Corporate image is how employees, customers, and the general public recognize the company which in turn shift’s to how the public feels about the company brands or services. According to Clow & Baack (2012), “A firm’s image is based on the feelings consumers and businesses have about the overall organization and its individual brands” (pg. 25). Another important thing is how willing a corporation is to uphold its customer service in regards to a product or service being unsatisfactory. If customers consistently complain that a company’s customer service department is inhospitable and uncooperative, it can damage the corporation’s image and the brand. Corporate image is a critical component in a marketing plan because a consumer’s viewpoint of the...
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...com/0309-0566.htm The effect of corporate branding dimensions on consumers’ product evaluation A cross-cultural analysis Nizar Souiden ´ Faculty of Business Administration, Laval University, Quebec, Canada Corporate branding dimensions 825 Received October 2004 Revised September 2005 Accepted January 2006 Norizan M. Kassim Department of Management and Marketing, College of Business and Economics, University of Qatar, Doha, Qatar, and Heung-Ja Hong Faculty of Sociology, Kansai University, Osaka, Japan Abstract Purpose – The paper aims to investigate both Western and Eastern corporate branding thoughts and examine the interrelation among four corporate branding dimensions (i.e. corporate name, image, reputation and loyalty) and their joint impact on consumers’ product evaluation. Design/methodology/approach – Building on extensive literature, a model of consumers’ product evaluation that includes the major determinants of corporate branding is proposed. Based on a sample of 218 Japanese and American consumers, structural equation modeling and general linear model analyses are used to test hypotheses. Findings – The research reveals that Japanese and American consumers have different perceptions with respect to the effect of corporate image and corporate loyalty. The corporate name was found to have a significant impact on corporate image and corporate reputation was found to have a significant affect on corporate loyalty. The corporate reputation is also found to be...
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...Corporate Reputation Review Volume 5 Numbers 2 and 3 Gaps Between the Internal and External Perceptions of the Corporate Brand Gary Davies and Rosa Chun Manchester Business School Corporate Reputation Review, Vol. 5, Nos. 2/3, 2002, pp. 144–158 # Henry Stewart Publications, 1363–3589 Page 144 ABSTRACT The corporate branding and reputation literatures both refer to the significance of gaps between the employee and customer perceptions of the corporate brand. There is a generally held view that the two perspectives should be aligned. In particular there is a view that any gaps between the two should be reduced. In this study a standardized ‘Corporate Personality Scale’ was used, to measure the employee perceptions (referred to as identity) and customer perceptions (referred to as image) of the corporate brand image of two department stores. The stores were both part of the same group, but traded under different names and in different locations. Gaps were identified between the image and identity for both stores. In one, the image was found to be superior to the identity. In the other, the identity was superior to the image. The former store had benefited from a substantial investment in store redesign but investment in staff and their training had been neglected. The results are discussed within the theory of retail marketing and the more general work on corporate branding. Some practical implications are identified. If image and identity co-evolve...
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...Designing and Implementing Brand Architecture Strategies DEVELOPING A BRAND ARCHITECTURE STRATEGY Definition: Brand Strategy/Brand Architecture tells marketers which brand name, logos, symbols and so forth to apply to new and existing products. Brand Architecture: It describes both brand breath or boundaries and its depth or complexity The Role of Brand Architecture: * To clarify brand awareness: Improve consumer understanding and communicate similarity and differences between individual products and services. * To improve brand image: Maximize transfer of equity between the brand and individual products and services to improve trial and repeat purchase. 3 Steps of Developing a brand architecture strategy: Step 1: Defining Brand Potential Define the brand potential by considering three important characteristics (1) the brand vision, (2) brand boundaries, (3) brand positioning. Articulating Brand vision: * Brand vision = Management view of brands long-term potential * Influenced by: * how well the firm is able to recognize the current and passive future brand equity. * Many firms have latent brand equity * that is never realized because the firms are unable or unwilling to consider all that the brand could and should become. * A good brand vision has a foot in present and future * Brand vision needs to be aspirational * so has room to grow and improve * Fundamentally brand visions relates the higher order...
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...Abstract Brands play a critical role in a firm's international marketing strategy. A coherent international brand architecture is a key component of the firm's overall international marketing strategy as it provides a framework to leverage strong brands into other markets, assimilate acquired brands, and rationalize the firm's international branding strategy. This paper looks at the various components of international brand architecture and the different types of architecture found among a sample of large international consumer goods companies. Based on these initial insights, some key issues that need further research are identified. Introduction Branding is a key element of a firm’s marketing strategy. Strong brands help establish the firm's identity in the market place, and develop a solid customer franchise (Aaker, 1996; Kapferer, 1997; Keller, 1998). Owning the number one or two brand in the product category provides manufacturers withas well as providing a weapon to counter growing retailer power (Barwise and Robertson, 1992). A strong brand name Theycan also provide the basis for brand extensions, which further strengthen the firm's position in the marketplace as well as potentially enhancing the brand’s value (Aaker and Keller, 1990). As firms move into international markets, branding plays an important role in its marketing strategy. In particular, a cautious branding strategy provides a means to enhance the firm’s visibility and integrate strategy across...
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...Corporate Communications Mrs. Cynthia Kamasa-Quashie Due December 4, 2013 Final: Chapter 4 Summary Chapter 4 discussed the importance of identity, image, reputation, and corporate advertising within a corporation. In the Merriam-Webster dictionary, identity is defined as the qualities, beliefs, etc., that make a particular person or group different from others. “Corporate and brand identities are an expression and reflection of an organization’s culture, character, personality, and its products and services; inspiring trust with consumers, employees, suppliers, partners and investors” (“The Importance”). The identity of a corporation helps the organization inform its constituencies who they are; it is how they differentiate themselves among other organizations. Establishing an image helps corporations better express their identities. When discussing image, the term logo is introduced. Argenti P. stated that logos are important due to their visual nature. “This visual element symbolizes the brand and can play a large role in establishing an emotional connection with the product” (Kenni Z. 2011). In other words, the image of a corporation is how it identified. For example, the golden arches forming the shape of the letter “M” is how McDonalds is identified among its constituencies. “To stand out from their competitors, every company needs to have a good brand image, to create a niche in the client’s mind by having a unique, pleasing appearance and identity” (“What is Corporate”)...
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...analysis 2. SWOT analysis 3. Marketing objectives 4. Target market 5. Marketing strategies 6. Marketing tactics 7. Implementation 8. Evaluation of performance Explosion of Digital Media * Emergence of interactive web sites, blogs and social networks * Companies have shifted from traditional (such as billboards and newspapers) to digital media * Social media allows interaction from the company to the consumers Brand Parity * Brands are being viewed as being equivalent * Shoppers will purchase within a group of accepted brands rather than choosing one specific brand. * When present= quality is not a concern and price is more important * There is a decline in brand loyalty Customer engagement * Marketers seek to engage customers * Contact points are important * There is a two way communication * Digital media is part of the IMC strategy * They strive to develop emotional commitment * There is an emotional bond developed with the brand Micro Marketing * In which advertising efforts are focused on a small group of highly targeted customers * Identify the appropriate media * Focuses on individuals...
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...of a Classic Brand Name Introduction Kit Kat was launched in 1937. Since then, it has consistently been one of the best selling chocolate bars on the market and has acquired an instantly recognisable brand name and identity. In 1997, British sales of Kit Kat amounted to some £227 million, which made it easily the most popular confectionery product on the market. Forty four Kit Kats are consumed every second in the UK! The UK confectionery market is worth over £5 billion per annum and is highly competitive. It continues to be dominated by large, wellestablished names - highlighting the importance to firms of creating brand identities for their products. Once created, however, a brand name needs constant maintenance. Kit Kat’s ability to remain a brand leader over sixty years is no accident. The long term maintenance of a brand name requires continuous monitoring and investment. Brand image must be seen as a dynamic, not a static factor; the same consumer perceptions that create brand loyalty can also turn against a product that fails to adjust and adapt to changing attitudes. This case study focuses on Nestlé’s Kit Kat and the long term brand name maintenance strategies which have sustained Kit Kat’s position as a market leader for over sixty years. What is a brand name? Branding is the collection of attributes that the consumer has come to expect from a product, which will strongly influence their buying patterns. Branding can be achieved using a company name - it can be...
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...Brand mergers: examining consumers’ responses to name and logo design ´ Joana Cesar Machado Catholic University of Portugal, Porto, Portugal Leonor Vacas-de-Carvalho ´ ´ Evora University, Evora, Portugal ´ Patrıcio Costa School of Health Sciences, Minho University, Braga, Portugal, and Paulo Lencastre Catholic University of Portugal, Porto, Portugal Abstract Purpose – In the context of a merger, the management of corporate identity – in particular of corporate names and logos – assumes a critical role. This paper aims to explore how name and logo design characteristics, and specifically figurativeness, influence consumer preferences in the context of a brand merger, in the banking sector. Design/methodology/approach – This study develops a typology of the alternative corporate identity structures that may be assumed in the context of a brand merger by drawing on a literature review and secondary data, as well as an exploratory study analyzing consumers’ preferences regarding alternative branding strategies. Findings – The results suggest that there is a clear preference for figurative logos. Furthermore, there is evidence that logos may be as important as the company name in a merger situation, in terms of assuring consumers that there remains a connection to the brand’s past. The data show that the logo chosen by consumers reflects their aesthetic responses, whereas the selected name reflects their evaluation of the brand’s offers or its presence in the market. Originality/value...
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...Chapter 8 – Developing a brand equity measurement and management system * Indirect approach: assess potential sources of CBBE by identifying and tracking consumers’ brand knowledge. * Direct approach: assess the actual impact of brand knowledge on consumer response to different aspects of the marketing program. * Brand equity measurement system: set of research procedures designed to provide marketers with timely, accurate, and actionable info about brands so they can make the best possible tactical decisions in the short run and strategic decisions in the long run. * New accountability- return of marketing investment. * Measuring the long-term value of marketing in terms of both its full short term and long-term impact on consumers is crucial for accurately assessing ROI. Brand Audits * Brand audit: a comprehensive examination of a brand to discover its sources of brand equity. Assesses the health of the brand, and suggests ways to improve and leverage its equity. * 2 steps in a brand audit: brand inventory and brand exploratory. * Marketing audit: comprehensive systematic, independent and periodic examination of a company’s marketing environment, objectives, strategies, and activities with a view of determining problem areas and opportunities and recommending a plan of action to improve the company’s marketing performance. * Brand inventory: provides a current profile of how all the products and services sold by a company are marketed...
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...Marketing Strategic Name: Ching Jui Liao Due date: 10/16/2012 New Belgium Brewing (A): Social Responsibility as a Competitive advantage Brief Strengths 1. Strong brand name 2. Definite company core values and beliefs 3. NBB offers a variety of permanent and seasonal ales and pilsners. 4. Strong and stable sales force. 5. Employees enjoy their job because the company treats them very well 6. NBB’s social responsibilities give the company a competitive advantage because consumers want to believe in and feel good about the products they purchase. 7. NBB efforts to live up to its own high standards have paid off with numerous awards and a very loyal following. 8. NBB has made significant achievements in sustainability, particularly compared to other companies in the industry. Weaknesses 1. They growth very quickly and leads to many social problems, but not focus on the business of beer. 2. Limited distribution. 3. Intelligent green consumers are likely to investigate a company’s green claims , and they will undoubtedly find areas that need improving. 4. Doesn’t use tradition marketing to management and push their product. 5. Although NBB’s all electric power comes from renewable sources, the plant is still heated in part by using natural gas. Opportunities 1. New Belgium has remained focused on its core values of customer intimacy, sustainability, whimsy, and...
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...UNDERSTANDING CORPORATE REBRANDING: AN EVOLUTION THEORY PERSPECTIVE Alexander C. Tevi, M.Sc. Faculty (Marketing Communications) School of Media and Communication Pan-African University 3, Ahmed Onibudo St. Victoria Island Lagos Nigeria 00234 802 300 2328 alextevi@yahoo.com Olutayo Otubanjo, PhD Senior Lecturer (Marketing) Lagos Business School Pan-African University Km 22 Lekki Epe Expressway Ajah, Lagos, Nigeria. 00234 808 608 6816 totubanjo@lbs.edu.ng Electronic copy available at: http://ssrn.com/abstract=2197664 Abstract Purpose: This paper seeks to create an epistemologically grounded understanding of the causes and process of corporate rebranding via the lens of the theory of evolution by natural selection. Approach: A review of the factors that trigger corporate rebranding, as reported in academic literature, is made. Following the review, a case is made for the absence of an epistemologically grounded understanding of why firms rebrand. Consequently, the theory of evolution by natural selection is brought forward as a platform for the development of a new model that explicates the causes and process of corporate rebranding. Findings: A new model anchored on the theory of evolution by natural selection, and a new definition of corporate rebranding is advanced. Essentially, the model offers epistemologically grounded reasons for ascendancy of corporate rebranding in the environment. Limitations: This is a conceptual paper – meaning that the model suggested in this...
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... P. (2002). Advanced Brand Management. Culture Insight Strategy, P1-78. • In the early days of mass production, most of marketers failed because they didn’t know what consumers needed and then produce products that they thought the public needed. As time passed, marketers soon learned that they should care more about what customers had in mind; therefore, the whole world has now become brand-conscious. Pg 12 • If we want achieve spectacular financial results from brand, we should created, developed, and managed it well. There is difference between brand value and brand equity in terminology; however, it appears that there is a connection between them. On the other hand, in order to latest profitable in market, marketer should strengthen the relationship of the brand with consumer, and then drive the business forward and build brand value. Pg 14 • Brand management should start with strategy which gives focus and direction to brand management, and provides the platform that enables brand managers to gain consistency in all their brand-related activities. Pg 18 • Consumer insight is the gateway to understanding people’s rational and emotional behaviors, and there is no doubt that brand strategies that are built on emotion. The emotional brand relationship process is: Awareness->Information->Respect->Trust->Loyalty. Probably one of the most successful ways to build and emotional brand strategy is to create a personality for brand, develop an attitude toward...
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...property. Every hotel is individually branded by its hotel name rather than by its corporate name. This strategy has worked well for many years as shown by the results of a prominent reputation and a specific customer market. Now that the luxury hotel market is becoming quite crowded, the new CEO/President and Vice President of Sales and Marketing, John Scott and Robert Boulogne, are finding it more difficult to compete with corporate branding such as the Ritz Carlton and the Four Seasons hotel. John and Robert are considering transforming the customary strategy of individual branding into corporate branding by incorporating Rosewood’s brand into each individual property. Completing this transformation will create several positive and of course negative factors that will need careful consideration. Over the past 25 years Rosewood Hotels has built for itself a portfolio of some of the most iconic luxury hotels in the business. Every one of these hotels features architecture, interiors, and culinary concepts that reflect the local character and culture. This is defined as Rosewood’s “Sense of Place” philosophy. This is what has differentiated Rosewood from its competitors in the luxury hotel business. Leveraging these individual property brands was Rosewood’s strategy in the 90’s. While it is clear to see that there are several benefits and gains for adopting the corporate branding identity such as increased brand recognition and visibility, it is important for the Rosewood...
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