...Section III • Data Analysis……………………………………………………………………………………….21 i. Demographics……………………………………………………………………………21 ii. Awareness………………………………………………………………………….……..23 iii. Importance of Factors influencing Purchase………………………………25 iv. Consumer Attitude……………………………………………………………….……27 • Private Label Vs National Brand: Brand Strategy………………………………….36 • Findings of Research………………………………………………………………………..….40 Section VI • Implications for Retailers……………………………………………………………………..41 • Suggestions ………………………………………………………………………………………...42 • Conclusion……………………………………………………………………………………………43 Bibliography………………………………………………………………………………………………..44 Appendix: Questionnaire……………………………………………………………………………….46 Contents of tables 1. Determinants of Success of Private Labels……………………………………………16 2. Descriptive Statistics 1…………………………………………………………………………26 3. Descriptive Statistics 2……………………………………………………….………………..31 4. Correlation Matrix…………………………………………………………………..…………..33 5. Communalities…………………………………………………………………………………….34 6. Component Score coefficient Matrix…………………………………………….……..35 7. Private Label Strategy………………………………………………………………………….36 8. Segmentation Strategy………………………………………………………………….…….37 9. Product Vs Store Branding……………………………………………………………..……37 10. Key...
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...Brands that Inspire, Empower and Indulge 2 Fortune: #258 Sales: $10.5 billion Mkt Cap: $15 billion 3 A Queen A Stanford MBA The Golden Bridge ? 4 Key Facts L Brands was founded in 1963 as a specialty retailer of and other apparel. It offers lingerie, fragrances, cosmetics, shower gels, lotions, soaps, sanitizers, accessories, and operates more than 2,600 retail stores Bath & Body Works outlets in North America was founded by a Stanford MBA, Ray Raymond, in 1977 because he felt embarrassed buying lingerie for his wife at department stores The name is based on Queen Victoria of England who had nine children and was believed to have worn sexy lingerie Raymond sold the company to L Brands in 1982 for $1 million and filed for bankruptcy after several failed start-ups. He jumped to his death from the Golden Gate Bridge in 1993 $2 billion in sales, thanks in large part to its catalogue, models and focus on women, making lingerie not only functional but desirable 5 Organization: A Culture of Pink HQ in Columbus, OH Employees: 90,000 Wexner CEO for 50 years O L Brands CEO: Mr. Leslie Wexner E S MAST Global Logistics LLS Logistics Bath & Body Works CEO: Ms. Sharon Jester CEO: Mr. Nicholas Coe VS Pink CEO:Ms. Denise Landmn La Senza CEO: n/a Henri Bendel CEO: n/a VS. Stores CEO: Ms. Lori Greeley Brands with high emotional content Corp values: care for the customer, passion and diversity In transition due to recent...
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...Brand Audit Part I Victoria’s Secret A. Company: Victoria’s Secret Inc. is the largest American retailer of women’s lingerie and the largest subsidiary of Limited Brands. The company sells lingerie, as well as other apparel, footwear, fragrances, and cosmetics. Founded in 1977 by Roy and Gaye Raymond, their first store opened in San Francisco, California and are currently headquartered in Columbus, Ohio, U.S, with current parent company as L Brands. The company has 1,149 stores including 1,098 stores in the US, 10 in the UK and 41 in Canada. Victoria’s Secret also has 304 franchised stores including 290 Victoria's Secret Beauty & Accessories stores, 13 Victoria's Secret International stores and one PINK International store. In 1983, for $1 million, Victoria’s Secret Inc. was sold to Leslie Wexner, who revamped the look of the company. Transforming a three store boutique into a 346 store retailer. In 1989, Victoria’s Secret Inc. executed an advertising campaign featuring for the first time in the company a ten-page insert that appeared in November issues of Elle, Vogue, Vanity Fair, Victoria, House Beautiful, Bon Appetit, New Woman, and People magazines. Later in the early 90s, Victoria’s Secret Inc. was under it’s current parent company, L Brands. They introduced the Miracle Bra, which was competing with Sara Lee’s Wonder Bra. In 2002 they introduced not only swimwear but a lingerie line, PINK, to target younger women. The Victoria's Secret Designer Collection...
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...departmental stores, hypermarkets, supermarkets and specialty stores. The modern malls cater to shopping, entertainment and food, all under one roof. It was estimated that India will have over close to 50 million square feet of quality retail space by the end of 2007. The growth in mall space has been over ten fold in four years: from about 2 million square feet in 2002 to 28 million square feet in 2006. The Indian Retail market is estimated to be worth around Rs. 14,100 billion. The organized retail market has increased its share from 3 % in 2004 to around 4 % in 2006 and is valued at Rs. 511 billion. Key Drivers Changing Demographic profile Rising income levels Increasing Middle class consumption growth Real Estate Boom Technology Fluidity Exposure to international trends Challenges Human resource Technology logistics Market Information and Presence Investments Overview of Retailing in India The Indian Retail market is estimated to be worth around Rs. 14,100 billion. The organized retail market has increased its share from 3 % in 2004 to around 4 % in 2006 and is valued at Rs. 511 billion (source: India Retail Report 2007). Food and grocery is estimated to be the largest single block, but the contribution of the organized sector is at 0.8 %. The clothing, textile and fashion accessories constitute the second largest block where nearly 17.5 % is contributed by the organized sector. Footwear has the highest contribution from organized retail (36 %). VS Page 2 ...
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...online stores, customer service, and product price, selection and quality. They also perceive themselves as less skilled at using the Web, more price-conscious and less time pressured than online buyers. At CanGo Gail and Whitney went shopping for items that they found online placed in their shopping cart, but went to the store to pick up. Andrew their director, upon observation and wants to understand why consumer would purchase off-line vs. online and what can be done to improve online sales. Observation: Online browser is skeptical to shop online for various reasons. 1. Customer service online is often quite poor and therefore may discourage some consumers from shopping online. They may avoid shopping since they may have a more negative attitude toward online customer service. 2. Online store designs greatly affect whether consumer have problems with searching, completing transactions and other aspect of using online stores, especially if their computer skills is limited. 3. Because of the lack of or difficulty in finding relevant product information. 4. Some consumer value social exchange and may not utilize the internet, since, it allows limited human interactions in contrast to other retail format such as department stores, mall or the supermarket. Recommendation: In order for CanGo to influence the perceptions of online browsers, they should carefully design secure and easy to use websites with easy to reach customer service and competitive product selections...
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...AAA Office World Basic Marketing Nineteenth Edition William D. Perrault, Jr. Appendix 1. Introduction 2. Background 3. Problem 4. Name Brand vs. Private Label 5. Target Market 6. SWOT Analysis 6.1. Strengths 6.2. Weaknesses 6.3. Opportunities 6.4. Threats 7. Recommended Marketing Strategy 8. Bibliography Introduction When a certain point is reached regarding a company’s success, a set of different opportunities arise and partnerships may unfold. However, with every possible strategy available, risks and benefits also come into play; without discarding any of them beforehand, every option is a strong candidate until a final decision is made. In this case study we will analyze the current business strategy pertaining to AAA and the offer from Business Center Inc. Background In order to define what AAA should do in this kind of a situation we must first look at the background of the company. The company has been in business for 28 years and their sales volume is about $40 million which speaks volume about the company’s experience and market share in the industry for office and stationery products which is specialized in the production and sale of file folders, file markers and labels and a variety of indexing systems. AAA has a big name in the industry due to its diverse use which is due to the variety offered by the company which includes files for oversized blueprint and engineer drawings, see-through files for medical markets and grease proof and water...
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...AAA should do in this kind of a situation we must first look at the background of the company. The company has been in business for 28 years and their sales volume is about $40 million which speaks volume about the company’s experience and market share in the industry for office and stationery products which is specialized in the production and sale of file folders, file markers and labels and a variety of indexing systems. AAA has a big name in the industry due to its diverse use which is due to the variety offered by the company which includes files for oversized blueprint and engineer drawings, see-through files for medical markets and grease proof and water proof files for marine, oil field and other hazardous environmental markets. However, the raw material for the FILEX line of file folders are easily available and even though the competitors are small, they are always ready to cut prices in order to have more market share. The amount of sales with respect to Business Center is worth 30 percent of the total sales which makes the company the biggest client for AAA. Considering that the 150 retail stores where Business Center sells its products, there are discussions within said stores about possibly forming potential buying groups, in order to purchase large quantities at discounts. Problem Stasia Acosta is the marketing manager of AAA Office World, who now has...
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...their entire customer base & focus on their 1000 retail stores, $400 mil famed catalogue, & lingerie super brand through the site, victoriassecret.com, where social media is also found, which help Victoria’s Secret stay in touch with their consumers, by making announcements of future new merchandise and offer special promotions. Arguably the most important marketing strategy is Victoria’s Secret fashion show – the epitome of glamour and glitz and a huge marketing machine. The retail chain expands into new products by taking advantage of their brand name, (ex; their new perfume; “Bombshell In Love”. They develop a strong brand and have been able to leverage its name in other products. Ethical & Legal Issues (solutions, perspectives and recommendations) U4 ISSUE: VS brought cotton from a company called Burkina Faso, which had a deal to ensure that the cotton is organic and fair-trade, but in Dec 2011, Bloomberg revealed that Faso was using child labour to gather the cottons. On line of VS that has been contreversal is the line called “Backstage Sexy”, where some stores arranged “mannequins (that were) blind folded and arranged in various sexual positions” in front view of the store. Many consumers began avoiding shopping at the store due to potential negative influence on their young. But the store`s mannequins displays were to represent the models preparing for a fashion show. “Anthony Hebron, spokesman for Limited Brands, the parent company of Victoria’s Secret, describes “Backstage...
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...grown to operate 1,575 stores and 58 distribution centers in the US with and an additional 387 stores and 66 distributions centers across the globe. Current Mission Goals and Strategy: Staples mission is “to make it easy to buy office products”.¹ By utilizing its “Staples Soul” program, the company aims to provide exceptional value, selection and customer service. INTERNAL ANALYSIS: Staples is a strong company with an IFEM score of 2.64 Finance Staples has a weak financial rating despite its overall strong IFEM rating. In looking at valuation ratios, Staples does look pretty good if you were looking to invest in this industry. Although Staples is performing well below the industry in P/E Ratio (9.11 vs. 14.5) they do have a lower price to cash, price to book and price to sales ratios and they are paying higher dividends (3.45 vs. 1.80) when compared to the industry. These indicators do paint a more favorable picture for investors. This fact does not offset some of the weaker financial indicators. Even though their 5 year growth rate is nearly double the industry (6.82 vs. 3.86), recent growth rates are very alarming as they measuring far below the industry average (-1.10 vs. 5.11). This is especially concerning because it shows growth in the industry but a retraction for Staples. Total debt to equity looks okay when measured against the industry (28.70 vs. 41.35) but margins are just over half if the industry average (26.91 vs. 49.85). Add to these weak...
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...Profit Margin 0.13 0.12 0.13 0.12 Return on Capital Employed 44 35 34 32 Number of Stores 1931 1755 1578 1392 Employees 12645 11432 10031 8196 (Whitbread Annual Reports, 2011-2015) Graph 1.1 (Whitbread Annual Reports, 2011-2015) Competitive Environment UK coffee shop market will exceed 30,000 outlets and £15 billion turnover by 2025, driven by branded coffee chain expansion and non-specialist operator growth. Current market is valued at £7.9 billion (Allegra World Coffee Portal, 2015). Harris + Hoole has been ranked number one for coffee quality. Other players like Starbucks and Caffe’ Nero, food service chains like McDonalds, Subway, Pret a Manger and Paul all compete for the market share. Costa’s customers are mainly mature adults, students and professionals segmented to upper middle and the privileged class. The key challenges will be to retain the leading market share by changing the unique selling proposition of Costa. (Euromonitor International, June 2015) 2. Costa Coffee: Resources and Capabilities Table 2.1 Strategic Importance Costa’s Relative Strength Resources • Skilled manpower • Menu range to cater for day part sales and changing trends • New products • Stores that provide customer experience • Healthy cash profits to fuel growth and refurbishment of stores • Brand Name and Awareness • Strong training,...
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...National Branding vs. Private Label Branding | National brands typically have a better value for the consumers compared to a private label brand, because national brands generally sell far more than private label brands. In all probabilities, consumers believe that the national brands are typically of higher quality. Whether this belief is factual or not is irrelevant to the outcome in the market, as long as consumers believe it. There is very small difference in quality between some national brands and private brands, yet consumers pay more for the national brands. Usually, it is hard to know, without the aid of chemical analysis or other forms of tests, whether private brands match national brands. Uncertainty may occur due to many reasons. For example, a bread company produces many private-label breads. This however does not mean that private brands are of the same quality as the name (national) brand. The bread company may differ in its formula when producing private brands, and we should also consider that the private brands may not be as fresh as the national brands (Kis 10). Similarly, we can also look at the case of say the largest brewer of beer in your region under its own national label; can also be among the biggest supplier of private-label brand of beer. Many private-label brands of wines and spirits as you have witnessed are produced by well-known national-brand companies. Consumers are usually willing to pay more for national brands, because they are...
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...stock is publicly traded on the New York Stock Exchange under the ticker symbol EL. Estée Lauder produces a diverse line of shampoo, perfumes, lip gloss and other skin care products. A small sampling of the brand names marketed by Estée Lauder include: Estée Lauder, Clinique, American Beauty, and Flirt. The products are sold through various distribution channels, including specialty stores, department stores, pharmacies, the and Web. Estée Lauder operates in the Americas, Europe, Middle East, Asia, and Africa. The company has over 28,000 employees and is led by CEO William Lauder whose base pay was over $3.5M in 2007. The firm’s two major competitors are conglomerate giant Procter & Gamble and L’Oreal. B. Vision Statement (proposed) Estée Lauder is committed to its name being synonymous with the best quality skin care products in the world. C. Mission Statement (actual) Bringing the best to everyone we touch. (proposed) Our mission is to deliver the highest quality skin care products, fragrance, cosmetics, and hair care products (2) for men and women of all ages and nationalities (1) around the world (3). By using the latest technology (4) in cosmetic design, we are able to ensure our customers’ high demand for superior and safe products will be met or...
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...When we hear the word ‘brand’, the first thing which strikes our mind is words like – Coca Cola, Apple, or Adidas. All of these are manufacturers’ brands but the concept of brand can be applied to all kinds of products and services, even retailers. Retailers exercise authority on the manufacturers as they have a direct interaction with the customers at their stores, where the actual purchase decisions are taken by the customers. Retailers can have a lot of influence on the brand equity of the manufacturers’ brands due to these interactions with the customers. Paradigm shift in the approach This factor along with the increasing competition has forced many big companies to explore the opportunities and offer the products and services directly to the consumers by controlling their distribution system. Retailers have always focused more on the operational concerns and giving higher priority on buying decisions when they have had an opportunity to be market oriented. In the past, mass retailing have been apathetic to capitalize this advantage leaving an open field to the manufacturers. However, the changing marketing conditions and the increasing power of retailers over manufacturers in the value chain has brought about a big change in the attitude towards strategic planning. Retailers having widespread availability of information are now looking to establish their leadership and credibility in the marketing channels. This change in retailing can be considered as a paradigm shift...
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...groceries, health and beauty aids, toys, clothing, jewelry, shoes, sporting goods, tools, automotive, hardware, building supply, and more. Despite their large product offering, Amazon has maintained its strong brand. Amazon has grown and evolved with the growth of the internet. They market their website to an audience that is typically tech. savvy and educated which typically means that their clientele have the money to spend on their products. One of the biggest pros to Amazon’s diversifications strategy is that they have created a one stop shop that offers almost anything that a person is looking for and have been widely successful. Amazon has made it supper easy for anyone to get started with making money online. The products are easy to find, and the ads are easy to incorporate into any blog or website. And the best part is that they even provide you with step-by step instructions on how to do it. Amazon allows you to open up to 100 Amazon stores which you can link to from your blog, or you can incorporate the store onto your own website so that it blends in with the rest of your website. This basically helps your visitors to shop at ease, as they already trust your site. Amazon also offers a huge selection of products. This basically means that no matter what market or niche you are in, Amazon will have products that you promote either through banner ads or links....
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...based price: Customer define the value of the product. Does not mean high price. Three levels of Product: Core product, when you start with a new product in the market. In question mark stage you offer core product. Actual product; because of comptetition you offer a design, quality level, brand name, packaging etc. It depends on your customer. Augmented product; installation, after sales service, delivery etc. Potential Product; satıcı da alıcı da farkında değil, konuşarak farkediyorlar. Consumer goods classification BtoC market: Convenience product: Customer usually buys frequently with min. Of comparison and buying effort. Low price. Widespread distibution. Convinient locations. Mass promotion by the producer. Toothpaste magazine, laundry detergent. Shopping Product: Customer is in the process of selection; quality price, style. Higher price. Selective distribution in fewer outlets. Advertising and personal selling by producer and reseller. Television, furniture, clothing.Specialty Product: unique characteristics or brand identification, buyers make special buying effort. High price. Exclusive distribution in only one or a few outlets per market area. More careful targeted promotion. Luxury goods, Rolex etc. Unsought Product: Customer does not know or know about but does not normally think of buying. Price varies. Distrbution varies. Aggressive advertising. Personal Selling. Life insurance. Product Differentiation: Product form, feature, performance, style, design, delivery...
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