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Brand Repositioning

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A Winning Brand in Healthcare’s Retail World
Define It. Package It. Live It.
Lindsay R. Resnick
Chief Marketing Officer

Defining Your Brand
A brand is more than just a logo or a slogan. It is an organization’s image, its point of distinction and its promise to everyone who experiences it—clients, prospects and employees.

“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.”
– Jeff Bezos

© 2011 KBM Group CONFIDENTIAL & PROPRIETARY

Brand Objective
Brand Position identity and value proposition to be actively communicated.
It includes a point of differentiation—which is either unique or can be owned in the marketplace—that provides competitive advantage.

Brand System organization and application of a brand position across product lines, service and business units to achieve clarity in product offerings, facilitate awareness and help allocate resources.

Define who YOU are
System Brand Position

Communicate who YOU are
Strategies Marketing Plan Tactics

© 2011 KBM Group CONFIDENTIAL & PROPRIETARY

Brand Continuum – Rational to Emotional

1

Awareness

2

Familiarity

3

Consideration

4

Preference

5

Loyalty

Have I heard of you?

Do I know what you are? (Long list)

Do you meet my needs? (Short list)

Do you meet my needs better than anyone else? (Win)

Do you deliver on your promises? (Retain)
Loyalty [Emotional]

Preference [Emotional Rational]

Perception [Rational Emotional] Awareness [Rational]

Brand Attributes
What makes a strong brand?
Believable

Believable
Your brand should be based on reality and truth. Can’t promise and not deliver.

Brand
Defendable Relevant

Defendable
Your brand should be one that only you can own. Something your competitors can’t easily create.

Relevant
Your brand should represent something

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