When assigning a particular position or task there are many things to take into account before allocating the job to someone. It’s important to understand the job completely and then recognize the right person that is capable of completing, or learning to complete, the job.
When drawing up work plans, the company’s goals and objectives must be taken into consideration. It needs to be defined what the end goals are and how the company will go about achieving them and what contribution the employee will make towards the goal. KRA’s and KPI’s need to be developed to provide meters for employees performance and to indicate the businesses success. Individual KPI’s may need to be altered to match the employee’s level of competence with the flexibility to stretch their performance. It’s also important to determine whether the employee is cost effective to the company.
A detailed description should be drawn up so that the employee knows exactly what is expected. The employee should be offered the support to begin the job and also support throughout the job. The performance of the employee should be monitored regularly to ensure continuous improvement and that they understand the expectations. Poor performance should be dealt with immediately and managed accordingly.
When allocating work, things to take into consideration are the experience of the person with the task, the expertise that the person has in the task, the skills that the person has that can assist with the task, the knowledge of the task, and the current workload the person already has and whether they have enough time to complete the task.
It’s important to provide regular feedback to the employee to direct them and motivate them. If they are doing a great job then their work needs to be recognized and rewards may be given depending on the circumstance. Reward programs such as employee of the month and gift certificates are great motivators. Such are offering recognized training and offers to external events
A performance management system is also an important system to have in place. There should be recorded documentation of performance and discussions for evidence that can be used in future reviews. It’s important to have an understanding of the company’s code of conduct and also the legislations to protect future complications with employees and to maintain a professional approach. Employees need to be given every opportunity to correct their behavior and different approaches may be needed for different employees as their performance issues will be varied.