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Bus3040

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Running head: PERFORMANCE MANAGEMENT CASE STUDY

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PERFORMANCE MANAGEMENT CASE STUDY Performance Management Case Study “I cannot imagine a company doing a good job of managing its talent without gathering information about how well individuals perform their jobs, what their skills and knowledge are, and what their responsibilities and performance goals are for the future. These types of data are simply fundamental to the effective management of the talent of any organization (and to its overall management).” stated Mr. Lawler in a recent article in Forbes Magazine (Lawler III,

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2012, para. 3). Google’s approach in developing their performance management criteria fits very well with Mr. Lawler’s comments and views. Google does cover the five criteria for effectiveness of a performance management system and used its data in such a proactive and perfect way. To be able to gather all its data in order to analyze it and allows managers to present feedback to their employees in order for their work and efforts to Fit with Strategy. By mining this data electronically, Google has automated the Validity piece of the performance management. By preloading the actual or true job performance against the performance reviews, surveys, employee attitudes and manager awards nominations acquired by Google, it is easy to automatically compare and see if the manager a match for the job that he/she holds. Because this was something new that Google did with its data, they were a bit surprised at their findings. The found some discrepancies and choose to set performance standards and brought in trainings for those managers that were not meeting their new performance standards. Google was a bit surprised as to their findings. This opened up a dialog for Specific Feedback now that the performance standards are in place. This allowed for the managers to know what is now expected

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