...|Date |Event |Impact |Response | |Early 2009 |Global Financial Crisis, rising fuel |Jeopardy of BA’s market leader’s position |Staff cut, pay freeze | | |costs, stiff competition | | | |6 December, 2009 |BA reduced the number of cabin crew on |Overworked staff which result in unhappiness and |Strike | | |long-haul flights from 15 to 14 and |reduced morale | | | |announces 1,700 cabin crew job cuts and | | | | |pay freeze | | | |14 December, 2009 |Cabin crew announce 12-day strike |Millions of BA’s passengers may be affected if |BA brings issue to court | | | |strikes materialize | | |17 December, 2009 |High Court rules strike cannot go ahead...
Words: 802 - Pages: 4
...Comparing and Contrasting Leadership Models Rebecca Boning University of Phoenix Comparing and Contrasting Leadership Models The phenomenon of leadership has been studied extensively over many years by a diverse group of researcher for the purpose of understanding how and why some people have power and influence over others and how this impacts society and history. Additionally, understanding how leaders impact organizational success, follower success, and even their own success has been a much sought after and controversial concept. While there are varying leadership models and theories, four leadership models include: transformational leadership model, transactional leadership model, charismatic leadership model, and situational theory of leadership. Four Leadership Models Transformational Leadership According to Avolio and Yammarino (2002), leader-follower interaction can be based on either transactional or transforming. Transactional leader-follower relationship is contingent upon the “exchange of valued items, whether political, economic, or emotional” (Avolio & Yammarino, 2002, p. 7). By contrast, transformational leader-follower relationship is “where the motivation, morality, and ethical aspirations of the leader and followers are raised” (Avolio & Yammarino, 202, p. 7). Transformational leaders, according to Avolio and Yammarino (2002), “act as agents of change by transforming followers’ attitudes, beliefs, and motives from a lower to a higher...
Words: 1661 - Pages: 7
...Section 1: Enquiry in to the citizenship issue (10 Marks) a) Choose an issue and say why the issue is important locally and nationally. Attach issues based evidence. ------------------------------------------------- The issue we chose was the issue of gangs and knife crime. A gang is a group of people who hang round together in a certain area. Many are involved in crime and they are intimidating to people in their area. Many gangs are also connected to knife crime. ------------------------------------------------- We chose gangs and knife crime because these issues directly affect a large number of young people living in the United Kingdom today. When we looked into our issue we found many interesting facts about gangs. For example we found in 2013 there were 15,000 individual gang members in London and 35000 across the UK. Gangs are also connected to lots of knife crime. Knife crime is a very serious issue in London and the UK. The London Standard newspaper reported that there were about 1000 victims of knife crime in London per month. ------------------------------------------------- We discovered other important information about our issue such as knife crime. ------------------------------------------------- Our issue is important locally because it will help reduce knife crime in the city and it is really important to make sure knife crime is stopped in certain areas because young people are becoming victims of knife crime. ------------------------------------------------- ...
Words: 2940 - Pages: 12
...conferencing will make business travel extinct.Because business travel is Easier to meet with clients from all over the world on a more frequent basis, creating better working relationships by talking face to face more and the cost reduction with travel expenses. Business time managerment is extremely important. Business travel can save more time for another work. At the same time, we can have enable online training or product demonstrations to other company. It no need to bring many product demonstrations to other target company so it’s very convenient. I agree about that video and Web conferencing will make business travel extinct.Because business travel is Easier to meet with clients from all over the world on a more frequent basis, creating better working relationships by talking face to face more and the cost reduction with travel expenses. Business time managerment is extremely important. Business travel can save more time for another work. At the same time, we can have enable online training or product demonstrations to other company. It no need to bring many product demonstrations to other target company so it’s very convenient. I agree about that video and Web conferencing will make business travel extinct.Because business travel is Easier to meet with clients from all over the world on a more frequent basis, creating better working relationships by talking face to face more and the cost reduction with travel expenses. Business time managerment is extremely important...
Words: 577 - Pages: 3
...they decorate their restaurant. All building material are gathered from Japan and then they were reassemble by Japanese carpenters. That is the way they bring Japanese traditional to American to make original. * Next, the food and beverage spit was 70/30 => keep expense percentages at low levels: food 30%, Labor 10%, Adertising 10%, Rent 5%. * Otherwise, they worry about their food quality when they franchise because they see a seas of problem if they franchise more so they decide to keep only 5 franchise restaurant. * Different in dinning area, service was provide by a chef and waitress, each team handled two regular tables * Most units were located in business district, where has high traffic. This also be one of the basic criterion of Benihana when they choose the location to run their business. * To keep their food quality undercontrol, all of...
Words: 771 - Pages: 4
...various outlets of thrill seeking adventures. Action Adventures will tap into opportunities such as, Nascar adventures, sky diving, hang gliding, wind surfing and many more thrilling adventures. Aa will serve as the middleman in creating customer specific adventures for the thrill seeking enthusiast. Aa will mirror the general purpose of a travel agency. The vast difference being that aa will plan and seek out high energy action sports adventures for those that are more daring and seek a vacation of a lifetime. The market is currently saturated with individual operators that offer one specific extreme action sport adventure. Aa will bring together the enthusiast and the providers. Strategic planning will determine the course of this new business. A strategy provides a framework for managerial decisions, reflection a company’s awareness of how, when and where it should compete; against whom it should compete, and for what purposes it should compete. (Pearce, Robinson 2004) The mission statement is a living statement and may need to be changed to meet the needs of changing times. Once the mission statement has been formulated goals to be reached to accomplish the mission must be selected. Specific strategies and approaches must be implemented to reach each goal. The company’s internal and external environment needs to be assessed, and specification plans to implement each strategy need to be identified. Once the plan is implemented it will need to be monitored and updated s...
Words: 1007 - Pages: 5
...Human Resource Professional in Employee Relations Karen (K-Kay) Goodman University of Phoenix HRM/323 Employee Relations Tobie Gunby, MA, PHR March 3, 2012 Within today’s workplace conflict among its associates, remain to be a consistent and reccurring problem, which no matter how hard a manager may try continues to be unavoidable. As organizations strive to become more team-oriented and achieve goals to remain, successful there are still issues or situations that arise that if not handeled properly could affect the long term goals and aspirations of an organization. There is a variety of reasons for this, but the most prevalent reasons are the failure to define an associate’s responsibity, the lack of resources to enable associates to perform his or her tasks adequately, and a conflict of interest amongst team members. One common complaint heard constantly throughout the workplace is what are my actual responsibilities? There continues to be a struggle in clearly defining individual associate roles within in a team because of performance among key team members, his or her attitudes, or willingness to work cohesively as a team therefore causing conflict either among the team or with management. If not addressed appropriately the situation can begin to spiral out oc control and take on the appearance of babysitting unruly children instead of working with grown adults (Rau-Foster, 2000). Due to the economy, many organizations have found it necessary to cut back...
Words: 1336 - Pages: 6
...ASSIGNMENT FOR HUMAN RESOURCES MANAGERMENT Topic: Motivation – Orientation to work Writer: Tran Tung Lam Supervised by: Professor Julia Pointon In recent market economies, to maintain and develop steadily each business must have sufficient resources including capital, technology, management, people, strategy, etc. Human resource is the most important factor which is decisive and rules over the other resources during businesses’ operation. It involves both managers and employees. Most of Vietnamese businesses face difficulties with human resources management. They have been trying to find solutions for this issue. Many policies are taken to improve the quality of human resources as well as the sourcing of high quality resources to meet the requirements of the development. General model of human resource management Internal environment Management of Human resources - Culture - The strategic objectives - Leadership - Resources Request results: - Objectives are achieved. - Employees are satisfy and enthusiastic to work. - Leaders get appropriate style. - Strategy - Operational activities - Skills - Economic environment - Technology environment - Social Environment - Legal Environment External environment 1 To clarify this issue, people need pay attention to motivation of organizations and individuals. Motivation is the power source comes from individuals and organizations. That motivates workers to work harder to meet individual needs and organizations to achieve goals...
Words: 1094 - Pages: 5
...is a wholly-owned by Singapore government-owned company, it is Singapore's largest telecommunications companies. Singapore Telecom to increase strongly in markets outside of Singapore, and a partial stake in the operator, including the Australian carriers Optus's 100% stake in 2000, the British Cable and Wireless Optus, and other shareholders of the shares. Singapore Telecom a majority stake is controlled by Temasek Holdings, the Chairman is Lee Hsien Yang (the second son of former Prime Minister Lee Kuan Yew and current Prime Minister Lee Hsien Loong, his younger brother). Products and Services SingTel is Asia's leading telecommunications company, with across wireless and Internet platforms for voice, data services, service-oriented business, as well as home two areas. Singapore Telecom has long been committed to providing customers with the Asia-Pacific region's most high-quality service. Now the focus is on the Internet service providers, mobile phones and fixed telephone communications services above. Company History Over the past decade, Singapore Telecom has successfully completed their high efficiency to the world's leading operator changes. The company offers a wide range, the price is quite competitive telecommunications services, and global 5000 companies from different countries to provide telecommunications services. Singapore Telecom has already built a large scale in Singapore's domestic telecommunications network, and the annual investment of 1 billion new...
Words: 5496 - Pages: 22
...1. Spatig, L 2009, ‘Rediscovering Fayol: Parallels to Behaviouralist Management and Transformational Leadership’, Northeast Business & Economics Association Proceedings, pp. 196-199. (CAMILA AMAYA , 1718053) The article was wrote by Lauren Spatig, Doctoral Student from Fielding Graduate University, she created the article to make a comparison between three big management theories: Fayol’s classical management theory, McGregor’s behavioralist management theory (1966,2006) and Kouzes and Posner’s transformational leadership research (2007). Spatig is always comparing McGregor’s and Kouzes and Posner’s with Fayol’s theory. It is for business management students and people that are interested in different theories related to the way of manage a company. Also to prove that other authors based their theories in Fayol findings. The article was written in an organized and sequence structure. Remembering the audience who was the people she was describing and which ones were their thoughts. Besides, she support all her opinions and conclusions by books and written made by those three authors. Spatig state (2209), that all authors of management theories support their ideas from Fayol theories. In addition, states, that management is base on structuralism, that hierarchical roles in all companies bringing uneven distribution of power. However if the task are well distribute the power will be even and employees will fill more...
Words: 2594 - Pages: 11
...Virtual meetings are the suboptimal reality of most information workers' lives. They save on travel time and costs, but they deprive meeting-goers of a host of non-verbal signals that help us understand each other. Without the body language, the information stream goes down from broadband to dial-up, the signal to noise ratio goes up, and the possibility for miscommunication accordingly rises. And it's not just the visual cues that are missing. The quality of most phone lines and digital voice lines are quite poor, so a huge amount of vocal tone is also lost, and the resulting loss of nuance makes virtual meetings even less satisfying and more difficult. So what's to be done? Here are five steps you can take to help put some of the richness back into a virtual meeting. 1. Recognize that virtual meetings are suboptimal and plan accordingly. Do the less important things via virtual meetings whenever possible. Save the emotional stuff for face-to-face meetings, because it's emotions and attitudes that are conveyed mostly via body language. So if you're kicking off something important, or celebrating a big win, bite the meeting bullet and bring everyone together. In the virtual meetings, do the routine information-sharing stuff. Trying to solve disagreements or rev people up via a digital phone line is pure folly. Our emotional investment in a phone call is simply less than in a face-to-face meeting, and the lack of visual and tonal information makes it much harder to get key messages...
Words: 2103 - Pages: 9
...Mechanistic and bureaucratic organisations will probably struggle to encourage organisational learning. Critically evaluate this statement in relation to the Mechanistic and Learning perspectives. Brocka and Brocka (1992, pg.2) suggests that organisations are “revolutionary compared to the strict, hierarchical, authoritarian organisations that existed in the past”. Mechanistic and bureaucratic organisations follow the same traits where the structure is needed for “efficiency, conformity and compliance” (Spencer, 1994, pg.448). The revolutionary aspect to organisations is shown by introducing learning into the organisation promoting the development for “searching for information, assimilating, developing and creating new knowledge on product, processes, and services” Wang and Ellinger (2011, pg.512). According to Sun and Scott (2003 pg.202) “the terminologies organizational learning and learning organization were once used interchangeably. However, in the mid-1990s there was a bifurcation into two streams” for the purpose of this assignment the terms learning organisation and organisational learning will be used on an interchangeable purpose. This assignment will show a clear definition of mechanistic, bureaucratic and organisational learning structures of organisations. By using my personal experience, examples and the use of case studies, then linking to relevant theories an argument will be made whether mechanistic and bureaucratic organisations struggle to encourage organisational...
Words: 2759 - Pages: 12
...while the raw information is analyzed. Before each hiring period, the hotel has to prepare everything carefully in advance, from scheduling, setup to training and report and the period of 2 months trial simulation would be too long and wasted on disqualified candidates. Therefore, the weaknesses need minimizing to enhance the overall effectiveness and efficiency of the whole process. It is recommended that the Hotel should focus a lot in training staffs with related skills and applying internet and technology such as release online version of application forms, develop software and interview using video for the interest of time and finance. I/ Introduction The 4 stars Movenpick Hotel Hanoi is located in the heart of the city's central business district - 83A Ly Thuong Kiet Street, Hoan Kiem District,...
Words: 2755 - Pages: 12
...------------------------------------------------- ------------------------------------------------- Quality Managerment ------------------------------------------------- --------------------------------------------------------------------------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Prepared for: ------------------------------------------------- Mr.John A (Lecturer) ------------------------------------------------- Banking Academy, Hanoi ------------------------------------------------- BTEC HND in Business (Accounting) ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Prepared by: ------------------------------------------------- Nguyễn Thùy Trúc – Rose – F06A ------------------------------------------------- Registration No: ITP S07 - 015 Contents Summary 3 Introduction 4 Main Body 5 1. Identify IOS9000, Six Sigma, Lean 7 2. Compared and contrast. 8 3. What is customer satisfaction and how can measured? 12 4. Explain...
Words: 4655 - Pages: 19
...In order to retain feudalism as a tool of an old colonialist for invasion, the French imperialist invaded the country and reign Laos with the aim to take it as their colony. They praised a throne and the King of Laos to live up with the French yoke and used it as a mask hiding their invasion. The French colonialist printed out Indochinese paper money and metal currency such as: Kiphuanam (spiny head) Kip coints and Bee coints to release and circulate in Laos. Since 1893 Indochinese Kip currency had been uesd in 3 countries namely: Laos, Vietnam and Cambodia so as to facilitate the furnishing of their army and administration. The economy developed slightly during this period of time, there was an exchange between producers and consumers, and the budget revenue derived mainly from duty and tax collection with some figures as follows: - 1896 : 142,770 kip - 1897 : 182,348 kip - 1898 : 189,522 kip - 1899 : 201,409 kip - 1900 : 256,457 kip Of which, the opium sale shared about 30 - 40 % of the total revenue. In brief, till this period of time our country did not have bank, there was only a tresury. III. The period that our country and people uprose against the invasion of the old and neo - colonialist, the American imperialist and its elements (1945 - 1947), the establishment of National Bank of the Kingdom of Laos took shape: 1. The period (1945 - 1947): After...
Words: 17661 - Pages: 71
