...UNIT 3: CUSTOMER SERVICE Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand customer service policies within business and services contexts Policies: policies (structure, use, focus, customer requirements/expectations, product and service knowledge, consultation, confidentiality, customer perceptions and satisfaction, monitor customer service and satisfaction, influences affecting implementation, effective communication) Quality of service: methods of assessment; customer expectations; standardised procedures; codes of practice; staff levels (staffing levels, staff competency, flexibility, reliability and responsiveness) Evaluation: purpose; sources of feedback; accuracy; relevance; reliability; validity; methods of data collection; improvements; staff training and development Hospitality industry: industries within the hospitality industry eg hotels, restaurants, pubs, bars and nightclubs, contract food service providers, hospitality services, membership clubs, events LO2 Understand the purpose of promoting a customer-focused culture Communication: types eg verbal, non-verbal body language, written; types of response; use; effect Customer: central role; customer service culture; identifying and analysing customer requirements and expectations; influences of service provision on customer perceptions Benefits of improved service: customer satisfaction, repeat business, improved reputation, increased profit LO3 Be able to investigate customer...
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...| Qualification | Unit Code / Unit number and title | Pearson BTEC Level 5 HND Diploma in Business (Management) | D/601/0578Unit 6: Business Decision Making | Student name / BTEC Registration Number | Assessor name | Nguyễn Thanh NgọcLê Phương MaiNguyễn Thị Hoài Thu | F08-055F08-047F08-067 | MBA Le Thu Hanh | Date issued | Hand in deadline | Submitted on | | | | | | Assignment title | Collection and Analysis of Data for Decision Making (1 of 2) | In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found. | Learning Outcome | Learning outcome | Assessment Criteria | In this assessment you will have the opportunity to present evidence that shows you are able to: | Task no. | Evidence(Page no) | LO1 | Be able to use avariety of sources forthe collection of data,both primary andsecondary | 1.1 | Create a plan for the collection of primary andsecondary data for a given business problem | 1 | 12 | | | 1.2 | Present the survey methodology and sampling frame used | 1 | 12,13 | | | 1.3 | Design a questionnaire for a given business problem | 1 | 13 | LO2 | Understand a range oftechniques to analysedata effectively forbusiness purposes | 2.1 | Create information for decision making bysummarising data using representative values | 2 | 16 | | | 2.2 | Analyse the results to draw valid conclusions in a business context | 2 | 16-51 | | | 2.3 | Analyse...
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...Unit 21: Human Resource Management Module Instructor: Mehfuzul Haque Email: mhaque1902@hotmail.com Module started: ............... Assignment hand-in date: ..................... Submission deadline: ...................... HND in Business Date:………………………… Assignment Reference: K/601/1264 1 Learner’s name and statement of authenticity Unit 21 Learner’s name:……………………………………………….. Learner’s ID:…………….... Human Resource Management Date handed in:………………….. HND BUSINESS I certify that the work submitted for this assignment is my own. Materials taken from other sources have been duly credited and acknowledged in the bibliography. Edexcel BTEC Signature:………………………… Level 5 2014 Unit 21: Human Resource Management 2014 Learning outcomes and assessment criteria Recruiting and retaining staff of the right caliber contributes to the achievement of organizational purposes. Staff must make a valued contribution to the work of the organization. Eventually they will leave, more often than not because they find alternative employment or retire. Occasionally, however, employment has to be terminated. This unit considers how human resource management deals with these aspects of working. However, the focus of human resource management has moved beyond personnel management towards a more proactive approach that, in addition to the traditional roles associated with staff management, also considers how to get the best people and the best...
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...BUSINESS SCHOOL Unit of Study Outline Unit Code QBUS5001 Unit Title Quantitative Methods for Business Semester 2, 2013 Pre-requisite Units: None Co-requisite Units: None Prohibited Units: ECMT5001, QBUS5002 Assumed Knowledge and/or Skills: Basic calculus, basic concept of probability and statistics Unit Coordinator: Dr Boris Choy Address: Room 482, Merewether Building(H04), The University of Sydney NSW 2006 Email: boris.choy@sydney.edu.au Phone: 0293512787 Consultation Hours: Mondays 2pm-3pm at Room 482, H04 Class Day(s): Thursdays 6pm-9pm at Merewether Lecture Room 5, H04 Required Text / Resources: 1. Textbook: Selvanathan E.A., Selvanathan, S & Keller, G. (2011) Business Statistics, Australia & New Zealand 5th Edition. CENGAGE Learning. www.cengage.com.au/selvanathan5e 2. Online resources: Blackboard and Aplia 3. Software: MS Excel with Data Analysis Plus add-in This Guide to Unit Learning Content and Assessment MUST be read in conjunction with the Business School Student Administration Manual for information about all processes (sydney.edu.au/business/currentstudents/student_information/student_administration_manual) and the Business School unit of study common policy and implementation information that apply to every unit of study offered by the Business School (http://sydney.edu.au/business/currentstudents/policy). In determining applications and appeals relating to these matters it will be assumed that every student has taken the time to familiarise themselves...
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...Assignment brief – QCF BTECAssignment front sheet | Qualification | Unit number and title | BTEC Level 3 90 credit Diploma in Business | 3 Introduction to Marketing | Learner name | Assessor name | | Julie Flavell | Date issued | Hand in deadline | Submitted on | | | | | | Assignment title | Market Segmentation | In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found. | Criteria reference | To achieve the criteria the evidence must show that the learner is able to: | | Task no. | | Evidence | P5 | Explain how and why groups of customers are targeted for selected products | | 1 | | | P6 | Develop a coherent marketing mix for a newproduct or service. | | 2 | | | M3 | Develop a coherent marketing mix that is targeted at a defined group of potential customers. | | 2 | | | Learner declaration | I certify that the work submitted for this assignment is my own. I have clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice.Learner signature: Date: | Assignment brief Qualification | BTEC Level 3 90 credit Diploma in Business (Business Pathway) | Unit number and title | 3 Introduction to Marketing | Assessor name | Julie Flavell | Date issued | 27.11.15 | Hand in deadline | 18.12.15 | | ...
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...00 – 18.00, B 224 (David MILLS) * Thursday 18.00 – 19.00, O 604 (David MILLS) * Thursday 17.00 – 18.00, M 312 (Graham FELLOWS) * Thursday 18.00 – 19.00, M 312 (Graham FELLOWS) * * Unit Rationale and Aim * * How to outperform their competitors is every company's main challenge. Managers deploy strategies to achieve sustainable competitive advantage. This unit introduces you to the strategic choices organisations can make by providing you with key concepts relating to the strategic analysis of companies and their environments. Students from different majors can draw on their education thus far and use it in understanding how every aspect of an organisation such as HR, Finance, Marketing, etc. plays a role in strategy. This understanding is particularly relevant to you when making the transition to the workforce. This unit introduces you to cutting-edge concepts, frameworks, and techniques of strategic analysis that allow you to make better strategic decisions. The aim of this unit is to provide you with the analytical tools needed to become critical strategic thinkers and effective problem solvers. You will learn how to develop and implement superior strategies. * * Approaches to Teaching and Learning * * Learning strategies in this unit advance critical analysis and planning skills. Intellectual inquiry is encouraged through analysis of case studies and tutorial exercises. The general approach...
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...Unit 9 Lab 1: Creating a Professional Profile Course Objectives and Learning Outcomes Compare and contrast various networking strategies for making professional contacts. Identify strategies for avoiding the pitfalls of social networking. Develop strategies for benefitting from social media and networking activities while avoiding the pitfalls. Create a plan for regularly updating a résumé as skills, ability, and experience change. Create an error-free professional résumé and sample cover letter. Required Setup and Resources Skills for Living a Rich Life, Chapters 21 and 24 Computer with Internet access Printer Recommended Procedures Unlike many other social media websites (Facebook, MySpace, message boards, etc.), LinkedIn is primarily a professional networking and job search tool. As a future professional in your career field, it will be highly beneficial for you to have a professional profile that future employers can search for, see, and use to vet you for potential employment. Additionally, ITT Technical Institute provides a service through ePortfolio that you can use in a similar manner. 1. Go to LinkedIn (http://www.linkedin.com) and create a professional social media profile. 2. Read through and then follow the tips for “Connecting with Business Colleagues through LinkedIn” on pp. 538-539 of Skills for Living a Rich Life. 3. The final product should look very similar to a résumé and should include at least the following information: ...
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...Unit Outline* | TRLO8506| Supply Chain Management| | | D4B-OFFShanghai| | Dr Min Qiu| Business School www.business.uwa.edu.au * This Unit Outline should be read in conjunction with the Business School Unit Outline Supplement available on the Current Students web site http://www.business.uwa.edu.au/students TRLO8506/Shanghai/MQ/15.04.11. | | All material reproduced herein has been copied in accordance with and pursuant to a statutory licence administered by Copyright Agency Limited (CAL), granted to the University of Western Australia pursuant to Part VB of the Copyright Act 1968 (Cth).Copying of this material by students, except for fair dealing purposes under the Copyright Act, is prohibited. For the purposes of this fair dealing exception, students should be aware that the rule allowing copying, for fair dealing purposes, of 10% of the work, or one chapter/article, applies to the original work from which the excerpt in this course material was taken, and not to the course material itself.| © The University of Western Australia 2011| UNIT DESCRIPTION Introduction Welcome to the study of supply chain management. The unit and the instructional material have been developed to cover a wide range of issues in supply chain management, which lays a foundation to study specific topics or techniques of logistics and supply chain in depth. The objective of the unit is to enable students to achieve an understanding of the terms, concepts,...
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...Marshall School of Business, University of Southern California MOR 465: ADVANCED METHODS IN STRATEGY ANALYSIS Spring, 2006 T, TH 10 am – 11:50 am BRI-8 Professor: Juan Carlos Araque Office: Bridge Hall 301 Phone: USC Office: (213) 821-5708 Email: araque@marshall.usc.edu Office Hours: Thursday 9:00 am - 10:00 am Advanced Methods in Strategy Analysis is an advanced strategy elective designed for business major undergraduates interested in the strategic management of businesses and corporations. The course represents an extension of the frameworks and materials learned in BUAD 497. In particular, MOR 465 focuses on four main substantive areas of interest: Module 1: Basics of Corporate Strategy Module 2: Competitive Rivalries Module 3: Managing Strategic Change Module 4: Academic Research on Strategy Module 1: Basics of Corporate Strategy extends the frameworks and cases taught in BUAD 497 on “Corporate Strategy”, meaning issues that companies with multiple strategic business units face. We focus on the following issues in this module: 1. 2. 3. 4. The basic tenets of corporate strategy; Diversification and the notion of core competences; Vertical integration, Transaction Cost Economics (TCE) & the “make or buy decision”; and Corporate governance and “managing” the managers We examine these issues through both Harvard Business Review readings and Harvard and Stanford Business School cases. Module 2: Competitive Rivalries examines in more detail how firms compete with each-other...
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...Unit: BO1COAC216 Cost Accounting Program: Bachelor of Business Trimester 1, 2015 OVERVIEW The unit introduces cost accounting and enables students to explain its roles in efficient resources allocation. Students will be introduced to the traditional and modern approaches to costing for evaluation in decision making and profitability analysis. The role of cost accounting in performance appraisal is examined and investigated by analyzing the various topics presented. Overall, the unit will assist students in an understanding of how learning cost accounting techniques and procedures can better serve the company as a whole. DETAILS Level | Undergraduate | Credit Points | 6 | PRE-REQUISITES OR CO-REQUISITES PREREQUISITE: ACCT105 Business Accounting ATTENDANCE REQUIREMENTS All students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record) OFFERINGS Trimester 1, 2015 | Sydney/Melbourne | WEBSITE This unit has a website, within the Moodle system, which is available at the start of the trimester. It is important that you visit your Moodle site throughout the trimester. Class and Assessment...
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...Objectives Upon completion of this course, students should be able to: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Explain both the Marketing Concept and the Holistic Marketing Concept. Analyze the macroenvironments as related to the marketing process. Illustrate the use of marketing research and the forecasting of demand. Describe the development of customer value, satisfaction, and loyalty. Explain the use of customer relationship management in cultivating customer relationship. Illustrate the consumer buying process and the organizational buying process. Illustrate market segmentation, market targeting, and brand equity. Describe positioning and differentiation strategies. Illustrate the development of product strategy and explain competitive strategies. Explain the marketing strategies for service companies. Identify and explain the various pricing strategies. Describe the management of the retail and wholesale business. Classify the management of advertising, sales promotion, events, and public relations. Identify and explain direct marketing and personal selling. Outline and describe new product development. Credits Upon completion of this course, the students will earn three (3) hours of college credit. Course Structure 1. Unit Learning Objectives: Each unit contains Learning Objectives that specify the measurable skills and knowledge students should gain upon completion of the unit. 2....
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...Faculty of Business and Finance Unit Plan 1 2 Unit Code & Unit Title: Course of Study: UBTI2013 GLOBAL MARKETING Bachelor of Marketing (Hons) Bachelor of Business Administration (Hons) Bachelor of International Business (Hons) Bachelor of Business Administration (Hons) Entrepreneurship Year One Year Two 201401 3 credit hours 2 hours lecture per week for the duration of 14 weeks. 1.5 hours tutorial per week for the duration of 14 weeks 7 Lecturer and Tutor: Lecturer / Tutor Mr. Neerjang Lama (Faculty of Business & Finance) neerjang@utar.edu.my Dr Falahat Nejadmahani Mohammad (Faculty of Accountancy & Management) falahat@utar.edu.my 3 Year of Study: 4 5 6 Year and Trimester: Credit Hour Lecture hours & tutorial hours 8 9 Mode of Delivery: Moderator Lecture & Tutorial Dr Gengeswari a/p Krishnapillai - Assistant Professor gengeswarik@utar.edu.my 10 Objective: The objectives of this unit are: To provide a theoretical framework for analyzing global marketing strategies and orientations. To examine the relationship between global marketing environments and global marketing strategies. To examine the concept of global marketing research and its impact to the global marketing. To import the knowledge of various entry modes into a foreign market place. To highlight various marketing mix strategies applicable to global marketing. 11 Learning Outcome: On completion of this unit, a student shall be able to: Identify different levels of global...
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...[pic] SCHOOL OF ENGINEERING AND BUILT ENVIRONMENT Department of Computer, Communications and Interactive Systems BSc/BSc (Hons) Computing (Information Systems Development) • (Web Systems Development) BSc/BSc (Hons) Information Technology Management for Business BSc (Hons) Computer Games (Design) BSc/BSc (Hons) Cyber Security and Networks BSc/BSc (Hons) Networked Systems Engineering IT PROJECT MANAGEMENT 1 module code M3G405252 MODULE HANDBOOK – TRIMESTER A SESSION 2015/2016 Module Code: M3G405252 Module Title: IT PROJECT MANAGEMENT 1 Standard Module Abbreviation: ITPM1 Module Level: 3 Credit Points: 20 Module Leader: Edwin Gray, Office: M609, email:e.gray@gcu.ac.uk September 2015 Issue 1 01/09/2015 Edwin M Gray, BA, MSc, MBCS, CITP, CPSSADM Contents Page 1 Introduction 3 2 Module Overview 3 3 Module Descriptor 4 4 Module Assessment 7 5 Feedback 10 6 Indicative Reading 10 7 The Library, Saltire Centre 11 8 Learning Material Supplied By Module Leader 12 9 Module Delivery Structure 12 10 Learning and Teaching Plan 14 M3G405252 IT PROJECT MANAGEMENT 1 INTRODUCTION This handbook gives details of the module content, teaching schedule, recommended reading, assessment and feedback strategies used for students undertaking the module IT Project Management 1 (M3G405252 (old code: COMU350) Module Leader contact details: Eddie Gray, M609...
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...Assignment brief Unit number and title Unit 45: Business Ethics Qualification Pearson BTEC Level 4 and 5 Higher Nationals in Business Start date 10/05/2016 Deadline/hand-in 21/06/2016 Assessor Christina a/p Samythurai Assignment title Business Ethics Application in Real Business World. Purpose of this assignment To introduce the learner to the concepts of business ethics and to examine its relevance when considering business objectives and responsibilities. Scenario You are newly hired at any manufacturing or service Organization(s) of your choice (example: Shell). You are employed in the Human Resources Department and been asked to provide a report to the Board of Directors detailing how the organisation should effectively manage its business ethically, by answering the following Tasks. Task 1 ( Covers learning outcome 1, and assessment criteria 1.1, 1.2, and 1.3) 1.1 Explains the background and development of theoretical ethical approaches in general and your chosen company. 1.2 Compare and contrast absolute and relative theories and explain how these theories are apply in your chosen company. 1.3 Explain the ethical issues which can affect the operational activities of a business and how it effect in your chosen company. Task 2 (covers learning outcome 2, and assessment criteria 2.1 and 2.2) 2.1 Explain how your selected company objectives are affected by ethical considerations. 2.2 Specify on stakeholders and their interests and evaluate the implications;...
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...ECO 550 Complete Class Click Link Below To Buy: http://hwcampus.com/shop/eco-550/eco-550-complete-class/ Or Visit www.hwcampus.com ECO 550 Complete Class ECO 550 Week 3 Assignment 1 – Demand Estimation Imagine that you work for the maker of a leading brand of low-calorie microwavable food that estimates the following demand equation for its product using data from 26 supermarkets around the country for the month of April. For a refresher on independent and dependent variables, please go to Sophia’s Website and review the Independent and Dependent Variables tutorial, located at http://www.sophia.org/tutorials/independentand- dependent-variables–3. Note: Your professor will provide you with the equation and data necessary for you to complete this assignment. You will find this information attached to Assignment 1 within the course shell. Write a four to six (4-6) page paper in which you: 1. Compute the elasticities for each independent variable. Note: Write down all of your calculations. 2. Determine the implications for each of the computed elasticities for the business in terms of shortterm and long-term pricing strategies. Provide a rationale in which you cite your results. 3. Recommend whether you believe that this firm should or should not cut its price to increase its market share. Provide support for your recommendation. 4. Assume that all the factors affecting demand in this model remain the same, but that the price has changed. Further...
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