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Table of Contents | | Page no. | Project Brief | 1 | SECTION 1: IDENTIFICATION AND CLASSIFICATION OF RISKS | 3 | 1.11.1.11.1.21.1.31.1.41.1.51.1.61.21.2.11.2.21.2.31.2.41.2.51.2.61.31.3.11.3.21.3.31.3.41.3.51.41.4.11.4.21.4.31.4.41.4.51.51.5.11.5.21.5.31.5.41.5.51.61.6.11.6.21.71.7.11.7.21.81.8.11.8.21.8.31.8.41.91.9.11.9.21.9.31.9.4 | Political, Legal and Regulatory RiskExclusive rights granted by the government of PrussiaImport bansChange in legal requirementsChange in political situation between Azerland and PrussiaChange in CapitalChange in RegulationsBusiness risk and Operational RiskReduced demand for ticket salesIncreased ticket pricesDelays or cancellations due to technical faultsTotal disregard to airline safetyFlight crew stress and fatigueNegligence of airline to check policy proceduresEnvironmental RiskAccessibility increases tourismGenerous CargoBusiness and infrastructure development in AzerlandNoise and Air PollutionAirport ExpansionReputation Risks * Lack of Public Confidence in Airline Operator – Through Technology Risks * Lack of Public Confidence in Airline Operator – Through Human RisksNegligence of Airline Technical Staff * Unreliable Journey Times * Airport Security and Terrorism * International Risks * Rights Granted by Government of Prussia Revoked * Termination of Lease Agreement of International Airline * Contract with Mosco, Prussia Based Catering Company * Outbreak of War – Force Majeure * Change of LegislationTechnology RiskComputer Booking FacilityComputer InstabilityFraud RiskFraudulent Purchases Financial FraudEconomic RiskGlobal Economic ClimatePotential Increase in Oil priceAge of AircraftChange of Government LegislationFinancial RiskInterest RatesCash Flow ProblemCurrencyLanding Fee | 333344445556677778888999101010101111111112121213131313131414141414151515 | SECTION 2: MANAGEMENT OF RISKS | 16 | 2.12.1.12.1.22.1.32.1.42.1.52.1.62.22.2.12.2.22.2.32.2.42.2.52.2.62.32.3.12.3.22.3.32.3.42.3.52.42.4.12.4.22.4.32.4.42.4.52.52.5.12.5.22.5.32.5.42.5.52.62.6.12.72.7.12.7.22.82.8.12.8.22.8.32.8.42.92.9.12.9.22.9.32.9.4 | Political, Legal and Regulatory RiskExclusive rights granted by the government of PrussiaImport bansChange in legal requirementsChange in political situation between Azerland and PrussiaChange in CapitalChange in regulationsBusiness risk and Operational RiskReduced demand for ticket salesIncreased ticket pricesDelays or cancellations due to technical faultsTotal disregard to airline safetyFlight crew stress and fatigueNegligence of airline to check policy proceduresEnvironmental RiskAccessibility increases tourismGenerous CargoBusiness and infrastructure development in AzerlandNoise and Air PollutionAirport ExpansionReputation Risks * Lack of Public Confidence in Airline Operator – Through Technology Risks * Lack of Public Confidence in Airline Operator – Through Human RisksNegligence of Airline Technical Staff * Unreliable Journey Times * Airport Security and Terrorism * International Risks * Rights Granted by Government of Prussia Revoked * Termination of Lease Agreement of International Airline * Contract with Mosco, Prussia Based Catering Company * Outbreak of War – Force Majeure * Change of LegislationTechnology RiskGeneral, Information Technology MitigationFraud RiskFraudulent PurchasesFinancial FraudEconomic RiskGlobal Economic ClimatePotential Increase in Oil priceAge of AircraftChange of Government LegislationFinancial RiskInterest RatesCash Flow ProblemCurrencyLanding Fee | 1616161616171717171717181818181819191919202020212122222223232324242424242425252525252525252626 | SECTION 3: RISK REGISTER | 27 |

PROJECT BRIEF

Azel Airways Ltd

Azel Airways Ltd was incorporated in Azerland on 1 April 2001. In May, the company exercised an exclusive right granted by the government of Prussia to provide twice weekly direct flights between Mosco, the capital of Prussia, and Baki, the capital of Azerland

The introduction of this service has been well advertised as 'efficient and timely' in national newspapers. The journey time between Azerland and Prussia is expected to be significantly reduced, so encouraging tourism and business development opportunities in Azerland.

Azel Airways operates one refurbished 48-year-old aircraft which is leased from an international airline and registered with the Prussian Aviation Administration (the PrAA). The PrAA requires that engines be overhaul every two years to reduce risk of engine failure. Engine overhauls are expected to put the aircraft out of commission for several weeks. On average Azel Airways repairs the engines every 3 years to reduce operational costs.

The aircraft is configured to carry 20 First Class, 30 Business Class and 50 Economy Class passengers. The aircraft has a generous hold capacity for Azerland's numerous horticultural growers (e.g. of vegetables and fruit) and general cargo.

The five-hour journey offers an in-flight movie, a meal, hot and cold drinks and tax-free shopping.

All meals are prepared in Mosco under a contract with an airport catering company. Passengers are invited to complete a 'satisfaction' questionnaire which is included with the in-flight entertainment and shopping guide. Responses received show that passengers are generally least satisfied with the quality of the food – especially on the Baki to Mosco flight.

Azel Airways employs ten full-time cabin crew attendants who are trained in air-stewardship including passenger safety in the event of accident and illness. Flight personnel (the captain and co-pilots) are provided under a contract with the international airline (lessor) from which the aircraft is leased. At the end of each flight the captain completes a flight sheet detailing the crew and actual flight time and technical problems during the flight, these flight sheets are ignored by the technical team based in Azerland

Ticket sales are made by Azel Airways and travel agents in Azerland and Prussia. On a number of occasions Economy seating has been over-booked. Customers who have been affected by this have been accommodated in Business Class as there is much less demand for this, and even less for First Class. Ticket prices for each class depend on many factors, for example, whether the tickets are refundable/non-refundable, exchangeable/non-exchangeable, single or return, mid-week or weekend, and the time of booking.

Lease contract requires Azel Airways to pay for the airplane insurance. Azel Airways insurance cover includes passenger liability, freight/baggage and compensation insurance. Premiums for passenger liability insurance are determined on the basis of passenger miles flown.

Additional Information

International Aviation Authority recommends no airplane should be older than 25 years, it is proven older airplanes carry greater risk

Azel Airways lease contract for the airplane is based on wet leasing with no managerial control by the Azel Airways; in addition the lessor can terminate the contract without prior notice at any time

Recently Prussia parliament has banned import of agricultural / horticultural products from overseas to protect Prussian farmers

It is forecasted by some city analyst price of crude oil will increase in the new future.

Azel Airways booking system (Computer system) is around 10 years old and due to financial difficulty the airline is unable to replace it

The Lessor required equivalent of £500,000 in local currency from the lessee. Azel Airways had to borrow this amount from the bank at rate of 6% per annum

Required:

(a) Identify, classify, rank and explain the risks facing Azel Airways Ltd.
(i.e. Political, legal and regulatory risk , Business risk, Economics risk, Reputation risk, Environmental risk, International risk, Financial risk, Technology risk)

(b) Describe how the risks identified in (a) could be managed and maintained at an acceptable level by Azel Airways Ltd.

SECTION 1:
IDENTIFICATION AND CLASSIFICATION OF RISKS 1.1 POLITICAL, LEGAL AND REGULATORY RISK
Politics, law and regulations provide the framework within which the company will have to work. Any changes in these can have major consequences on the company in a variety of ways.
1.1.1 Exclusive rights granted by the government of Prussia
The company was granted an exclusive right by the government of Prussia to provide twice weekly flights between Mosco and Baki. A change in government might mean that this right is no longer exclusive or it might be revoked completely. As most countries hold regular elections, this is a risk which is relatively likely to occur with an increased risk in the period just before and after the election.
Risk Classification: Externally driven operational risk
Risk Assessment: Likelihood: Likely, Impact: Severe, Risk Category: Intolerable 1.1.2 Import bans
Recently, the Prussia parliament banned the import of agricultural/horticultural products from oversees. It is possible that this ban would be expanded to include other types of goods. There’s also a reasonable risk that Azerland would do the same in order to protect its own farmers. This may restrict any transportation opportunities Azel Airways Ltd currently operate resulting in a reduction in revenue.
Risk Classification: Externally driven operational risk
Risk Assessment: Likelihood: Likely, Impact: Substantial, Risk Category: Undesirable

1.1.3 Change in legal requirements
With a change in law, the legal requirements on the company may be increased or decreased. A decrease probably wouldn’t have a negative effect on the company but an increase would very likely have a negative effect. The law can change in a variety of ways ranging from an increase in the minimum insured value or the creation of a new travel protection agency such as ATOL to which they would have to become a member in order to be allowed to continue operating. This would increase overheads and is likely to reduce profitability.
Risk Classification: Externally driven operational risk
Risk Assessment: Likelihood: Unlikely, Impact: Marginal, Risk Category: Negligible

1.1.4
Change in political situation between Azerland and Prussia
Political disagreement between Azerland and Prussia may make operation of flights between the two countries difficult. Either of the countries might decide not to allow any flights from the other country to land in its airports or in the worst case, a war might break out in which case flights might be ceased altogether.
Risk Classification: Externally driven hazard risk
Risk Assessment: Likelihood: Unlikely; Impact: Substantial, Risk Category: Acceptable

1.1.5 Change in Capital
When either country decides to call out a different city as its capital, this may affect Azel Airways Ltd. There may be an increase in travel miles if Azel Airways decides to fly to this new destination but if Azel Airways decides to keep flying to the current destination then the demand may be much lower.
Risk Classification: Externally driven hazard risk
Risk Assessment: Likelihood: Unlikely, Impact: Substantial, Risk Category: Acceptable

1.1.6 Change in regulations
A change in regulations could have a serious impact on Azel Airways Ltd. The most likely regulatory changes will be in the field of health and safety, quality and environment in the sense that a higher level in each of these would have to be achieved. This will undoubtedly result in an additional financial cost but may also affect the operation of the business or the equipment used.
Risk Classification: Externally driven operational risk
Risk Assessment: Likelihood: Unlikely, Impact: Marginal, Risk Category: Negligible

1.2 BUSINESS RISK AND OPERATIONAL RISK
Business risk to a company is the risk that is affected by external factors such as a fall in the demand for the service offered that will inevitably result in an unexpected loss in finances for the company. Without adequate cash flow the company cannot afford its operating costs. Business risk would therefore rely heavily on operational risks to the company, without these risks being identified and mitigated against the company wouldn’t be financially viable.
The operational risks of a company are defined as the risk that occurs from the direct loss or indirect loss resulting from external events such as problematic market conditions or from inadequate or failed internal company practices, policies, human error and technological error. Any stoppage in company operations will have a direct affect on other risks throughout the company leading to economic risk and reputational risk.
The operation of all airlines is based on a thorough flight safety culture that is maintained continuously throughout a system of long term policies and working practices that must be obeyed by both company personnel and subcontractors that work directly or indirectly with the flight operations.
The importance of flight safety is paramount when it comes to running an airline and for this reason flight safety is always the company’s highest priority and any operational decisions that are made will be heavily influence by this. Many airlines will not tolerate acts by individuals that want to act contrary to the company guidelines, policies and working practices. Breaches of these company documents will have devastating effects on the whole operation of the company. Because the airline industry is regulated, any sign of negligence could result in a loss of licences and will terminate the operation of the company.
An airline’s reliability is an essential prerequisite for operating successfully in the airline industry. With the competition of budget airlines increasing the ability of an airline to consistently achieve quick turn-around, minimal or no delays and cancellations, no loss of luggage and an excellent flight safety record, will prove to be the success of the airline. This successful operation will be reflected within the reputation of the company and as a direct result will positively differentiate it from its competitors.

Operational Risk affecting Azel Airways Ltd:

1.2.1 Reduced demand for ticket sales
Reduction in ticket sales due to the inefficiency of the airline booking system. Technology is over ten years old and owing to financial difficulty cannot be replaced with a more efficient system. Loss in sales also occurs by word of inefficiency getting around customers putting off potential business.
Risk Classification: Internally / externally driven strategic risk
Risk Assessment: Likelihood: Fairly Likely, Impact: Sever, Risk Category: Undesirable

1.2.2 Increased ticket prices
Forecast by city analysts believe the price of crude oil is going to increase in the near future as a result the increase in cost to the airline will be passed onto the customer through increased ticket prices, this will reduce passenger numbers and the demand for this service will consequently reduce affecting operational costs.
Risk Classification: Externally driven financial risk
Risk Assessment: Likelihood: Fairly Likely, Impact: Marginal, Risk Category: Acceptable

1.2.3 Delays or cancellations due to technical faults
Azel Airways Ltd’s approach to servicing their airplane is lackadaisical. The likelihood of a technical fault causing delay or cancellations, or even an accident is very high. Any of these can have a knock on affect for the airline, a reduction in flights, reputation and costs.
Flights operate twice weekly between Mosco and Baki, this suggests there is a return flight and therefore the data sheets filled out by the pilot after each flight should be checked after landing at both airports, which is only happening at Azerland airport. By the technical staff ignoring the data sheets they are breaching their own airline safety policy, any technical faults occurring are not being fixed resulting in reoccurring delays or cancellations.
Risk Classification: Internally driven operational risk
Risk Assessment: Likelihood: Highly Likely, Impact: Marginal, Risk Category: Acceptable

1.2.4 Total disregard to airline safety.
The risk of an accident by operating an aircraft over the recommended timescales given by the International Aviation Authority is very high. These guidelines are set out in order to prevent harm and ensure the safety of all crew, passengers and people on the ground.
The Prussian Aviation Administration requires that the engines are refurbished every two years subsequently the airline cannot deliver a service during this time frame as the airplane is out of commission for a couple of weeks at a time. On average Azel Airways repairs the engines every 3 years, effectively this company is weighing up its operational costs with crew and passenger safety.
The airline is trying to weigh up the cost of operating this plane without having to put the aircraft out of commission, with the costs incurred by performing technical checks and fixing all problems on a regular basis.
Risk Classification: Internally driven operational risk
Risk Assessment: Likelihood: Highly Likely, Impact: Disastrous, Risk Category: Intolerable

1.2.5 Flight crew stress and fatigue
The flight crew is made up of a pilot, first officers and 10 cabin crew. Although there are only two flights a week this is still four individual flights lasting five hours. To be airborne for five hours would suggest considerable distance being flown with the added impact time differences causing moderate jet lag. The crew is very small and would have to work continuously throughout the year with minimal breaks; understandably the crew would be under a lot of pressure both mentally and physically during their work
Reduction in crew members due to stress, fatigue and illness may impact on the operation of flights.
Risk Classification: Internally / externally driven hazard risk
Risk Assessment: Likelihood: Likely, Impact: Substantial, Risk Category: Undesirable

1.2.6 Negligence of airline to check policy procedures
After each flight has landed a flight data sheet is filled out by the pilot. This identifies any technical problems occurring during the flight but is ignored by technical staff.
Although a big factor here is negligence from the airline technical staff and them acting against airline policy there is also a responsibility of the airline to ensure their own policies and working practices are operating effectively. The result of failing to follow their own polices can immediately cause harm to employees, passengers and company property. The airline regulators will remove operating licences thus resulting in the operation of the company terminating.
Risk Classification: Internally driven operational risk
Risk Assessment: Likelihood: Highly Likely, Impact: Disastrous, Risk Category: Intolerable

1.3 ENVIRONMENTAL RISK
Environmental risks to an airline are increasing dramatically at present due to the continuing demand to tackle and reduce climate change. The airline industry has been labelled as one of the biggest contributors to climate change and therefore the industry is in need of developing new technology to reduce the risks it causes.
Environmental risk can be defined as the threat on human health and the surrounding environment as a result of environmental hazards created by industry.

1.3.1 Accessibility increases tourism
Due to the reduction in time it takes to travel between Mosco, Prussia and Baki, Azerland, the opportunity to visit these places for development and leisure purposes will have risen causing an increase in tourism to the countries. Due to the increased demand for flights, it is likely that a greater number of flights will be scheduled. Consequently there will be an increase in the airline’s carbon emissions.
Risk Classification: Externally driven Hazard risk
Risk Assessment: Likelihood: Unlikely, Impact: Negligible, Risk Category: Negligible

1.3.2 Generous Cargo
The configuration of the aircraft means it has a generous hold capacity for various cargo. The increase in weight carried by the aircraft has a direct impact on fuel usage during the flight. The heavier the aircraft the more fuel is used and emissions produced.
Risk Classification: Internally driven operational risk
Risk Assessment: Likelihood: Likely, Impact: Marginal; Risk Category: Acceptable

1.3.3 Business and infrastructure development in Azerland
As business development opportunities increase in Azerland the local infrastructure will need to be developed to meet the demand. The acquisition of land and local habitats for the construction of new commercial buildings, roads, houses and further infrastructure will be necessary. Leading to raised levels of transportation, use of local building resources and general energy consumption all of which having an impact on the local environment.
Risk Classification: Externally driven hazard risk
Risk Assessment: Likelihood: Likely, Impact: Marginal; Risk Category: Acceptable

1.3.4 Noise and Air Pollution
Successful demand for business development and tourism to Azerland may result in an increase in flights per week and eventually lead to the expansion of Azel Airways Airway Ltd. An increase in flights leads to higher levels in air pollution due to emissions at altitude and noise pollution suffered by local communities within close vicinity to the airport.
Risk Classification: Internally driven hazard risk
Risk Assessment: Likelihood: Likely; Impact: Marginal; Risk Category: Acceptable

1.3.5 Airport Expansion
Successful development in Baki, Azerland could lead to Azel Airways expanding their airport. Environmentally this will have an impact on local communities, increased development and infrastructure improvements around the city to improve capacity, added noise and air pollution will increase.
Risk Classification: Internally / externally driven operational risk
Risk Assessment: Likelihood: Unlikely; Impact: Negligible; Risk Category: Negligible

1.4 REPUTATION RISKS
A company’s reputation, and how it’s employees and the public perceive it, is of paramount importance to sustaining and operating a profitable service. An airline operator provides a public service, and potentially any member of the public could be a customer. Custom may be discouraged by anything that has a negative effect on the company’s reputation. A poor reputation; derived by unreliable journey times, poor service, low technology and in extreme cases accidents, can significantly detract from a passengers experience. The media can publicise these on both a national and international scale. This can have serious financial connotations, as the public are likely to have little confidence in an airline and refrain from using them.

Lack of Public Confidence in Airline Operator – Through Technology Risks
Azel Airways Ltd operates dated aircraft, some 48 years old. Against recommendations by the Prussian Aviation Administration that the engine of aircraft is overhauled every two years; to reduce operational costs Azel Airways are overhauling the engines every three years. This will increase the likelihood of one or more of the components of the aeroplane failing, particularly as flight sheets are ignored by the technical team. This may have devastating results. Such events are publicised in both national and international press and consequently members of the public; potential customers of Azel Airways Ltd, may be deterred from using the airline. This will have significant financial effects on the company and their cash flow, and ultimately may cause the airline to terminate.
Risk Classification: Internally driven operational risk
Risk Assessment: Likelihood: Highly Likely, Impact: Disastrous, Risk Category: Intolerable

Lack of Public Confidence in Airline Operator – Through Human Risks
Further lack of public confidence in the airline may be derived from passenger’s exposure to other risks. A voluntary survey at the end of the flight suggests that passengers are least satisfied with the quality of the in-flight food, particularly on the Baki to Mosco flight. This is likely to be as the food is prepared in Mosco and therefore, by the time it is consumed by passengers on the Baki – Mosco flight, the food has been stowed away for some time. It may be possible that there are some health risks to the passengers of the aircraft caused by the poor quality food. This again may discourage the members of the public from flying with Azel Airways Ltd and detract from the company’s reputation.
Risk Classification: Internally driven hazard risk
Risk Assessment: Likelihood: Likely, Impact: Severe, Risk Category: Intolerable

Negligence of Airline Technical Staff
The captain and flight attendants complete a ‘flight sheet’ at the end of each flight detailing any technical problems experienced on the flight. These flight sheets are only scheduled to be reviewed in Azerland, however, are ignored by technical staff. It would be prudent to review the flight sheet at the end of each flight; in preparation for the next. Failing to review the flight sheet suggests some negligence from the airline as the likelihood of faults developing and going unnoticed is extremely high; this is exacerbated as the airline is only repairing the engines every three years as opposed to the recommended two. If this was publicised, such as may occur in an investigation if an accident were to happen, the airlines reputation would seriously suffer.
Risk Classification: Internally driven operational risk
Risk Assessment: Likelihood: Likely, Impact: Severe, Risk Category: Intolerable

Unreliable Journey Times
The airline has been advertised as having reliable journey times. In order to maintain this public perception it is important that Azel Airways deliver this service. Failure to do so would have a negative impact on the company’s reputation and discourage public to use Azel Airways, either from repeat or new custom. The likelihood of this risk occurring is exacerbated as Azel Airways have limited control over many aspects of the business.
Risk Classification: Externally driven operational / hazard risk
Risk Assessment: Likelihood: Highly Likely, Impact: Substantial, Risk Category: Medium

Airport Security and Terrorism
Since the advent of the 9/11 tragedy in New York, this fundamental risk has heightened airport security, becoming the forefront of public awareness. Airport and airline operators work hard to instil confidence in the public by widely enforcing procedures to prevent such disasters recurring.
Risk Classification: Externally driven hazard risk
Risk Assessment: Likelihood: Very Unlikely, Impact: Severe, Risk Category: Undesirable

INTERNATIONAL RISKS
The nature of Azel Airways Ltd’s business exposes them to a number of international risks. Many of the risks emanate from the number of organisations involved in the operation of an airline; and the strict timetabled slots available at airport terminals.

Rights Granted by Government of Prussia Revoked
Azel Airways Ltd’s primary service is to provide flights between the home country’s; Azerland Capital Baki and Prussia’s Capital Mosco. The exclusive rights are granted by the Government of Prussia, who at any point, have the authority to deny this right to Azel Airways Ltd; with no notice. This would have devastating consequences to Azel Airways Ltd, as a significant, if not all of their business is based on the provision of this service. Should the rights to fly be removed, and then Azel Airways are likely to have to reimburse customers who have booked flights and terminate their contract with the catering company, further costs incurred by the company in addition to the loss of revenue by being unable to provide the service. The Government of Prussia may be more likely to deny the rights to Azel Airways Ltd if the political relationship between the two countries changed.
Risk Classification: Externally driven operational / strategic risk
Risk Assessment: Likelihood: Likely, Impact: Substantial, Risk Category: Undesirable

Termination of Lease Agreement of International Airline
The aircraft and staff used to provide Azel Airways Ltd’s service are not owned by Azel Airways Ltd, but ‘wet leased’ from an international airline. The international airline has the right to terminate the lease agreement without offering any notice to Azel Airways Ltd. As explained above, this would disrupt the provision of Azel Airways Ltd’s service, at least temporarily, but in extreme circumstances this may cause the collapse of the company depending on the severity of the cash flow interruption.
Assuming the international airline is based in a country other than Azerland, if the political relationship changed between the countries, it may become politically unsuitable for the international airline to provide Azel Airways Ltd with an aircraft. Whilst there would be no technical reason preventing the international airline leasing their staff and equipment to Azel Airways Ltd, there may be some political connotations to the international airline if they are perceived by the public as being associated with Azerland.
Risk Classification: Externally driven operational risk
Risk Assessment: Likelihood: Very Unlikely, Impact: Severe, Risk Category: Undesirable

Contract with Mosco, Prussia Based Catering Company
If Azel Airways are no longer permitted to fly to Mosco, the catering contract will need to be terminated. Depending on the clauses in the contract Azel Airways may be required to give the catering company notice prior to terminating the contract. This will mean Azel Airways are paying unnecessarily for a service they are no longer benefiting from.
Risk Classification: Internally / externally driven financial risk
Risk Assessment: Likelihood: Unlikely, Impact: Marginal, Risk Category: Negligible

Outbreak of War – Force Majeure
A change in the political relationship between the two countries; such as the declaration of war will cause trade between the countries to cease. The Government of Prussia are likely to deny the rights of flying to Azel Airways Ltd. This will of course have significant financial effects on Azel Airways Ltd.
Risk Classification: Externally driven hazard risk
Risk Assessment: Likelihood: Very Unlikely, Impact: Disastrous, Risk Category: Intolerable

Change of Legislation
Either the Government of Prussia or Azerland may introduce or revise legislation which could adversely affect the existing operations of the airline. For example, Prussia Parliament has banned the import of agricultural and horticultural products. This may reduce Azel Airways Ltd’s revenue as they will no longer be able to transport such products in the aircraft’s generous cargo facilities.
Risk Classification: Externally driven operational risks
Risk Assessment: Li Likelihood: Unlikely, Impact: Severe, Risk Category: Undesirable

1.6. TECHNOLOGY RISK
Risk management is fundamental within the airline industry and is frequently broken down into different areas, to enable focused monitoring and management of the identified risks. Examples would be market risk, operational risk, reputation risk and so forth. Unfortunately, this approach fails when it comes to technology risk.
Technology underpins the entire airline business, enabling key functions within the business to operate. These can include ticket sales, checking in of passengers, data protection and security all the way through to chartering of the planes (navigation, in-flight entertainment etc) and airplane technology.
It is therefore very important to understand and look at technology risk holistically in the context of the airline industry and the business strategy which the different carriers operate and not as an individual element of risk as technology risk is integral to the business.

1.6.1 Computer Booking Facility
Azel Airways Ltd operates a dated computer booking faculty which is approximately 10 years old and due to financial difficulties they will be unable to replace this equipment in the near future. Running an old computer booking system that is functionally critical for the business presents an unacceptable risk and could have major operational implications: * Customers experience when booking flights: * High periods of website demand could result in customers not being able to access the site. * The website interface might not be updated due to old software or hardware ‘issues’, meaning it is difficult for customers to use and additionally could provide competitors with an advantage as customers prefer their more modern interfaces. * Overbooking of flights could be possible with the old system because it might not be updating frequently enough when bookings are received from all the various booking locations (e.g. travel agents in Azerland and Prussia).
Risk Classification: Internally driven Operational risk
Risk Assessment: Likelihood: Highly Likely, Impact: Severe, Risk Category: Intolerable

1.6.2 Computer Instability
Computer hardware would not be able to be replaced as components of the old obsolete equipment run out of stock and are not re-manufactured. This would cause major downtime for replacement or second hand parts to be sourced and replaced. Updated hardware components if found would possibly not work as old software could be incompatible. * This ultimately could affect sales of tickets which may cause flights to be cancelled due to insufficient passenger numbers and cause the reputation of Azel Airways Ltd to be negatively affected.
Risk Classification: Internally driven Operational risk
Risk Assessment: Likelihood: Highly Likely, Impact: Severe, Risk Category: Intolerable

1.6.3 Data Protection
The protection of personal data including credit card information could be a serious risk as old software would not have the necessary security updates and therefore could allow computer hackers easier access to confidential information.
Risk Classification: Internally driven Operational risk
Risk Assessment: Likelihood: Unlikely, Impact: Substantial, Risk Category: Acceptable

1.7 FRAUD RISK

1.7.1 Fraudulent Purchases
There is a risk that with inadequate IT and customer verification procedures, the identity of passengers may not be properly ascertained and instances could occur where people travel on a flight under an assumed identity. This could make the airline complicit in both identity theft/credit card fraud and potential terrorism activity.
Risk Classification: Internally and Externally driven; Hazard / Financial Risk
Risk Assessment: Likelihood: Unlikely Impact: Marginal, Risk Category: Negligible

1.7.3 Financial Fraud
It is possible that with limited numbers of staff (both landside and airside), two people in the organization could work together to overcome the financial processes and controls in place (if indeed the airline has applied rigorous controls in the first place) and commit financial fraud e.g. entering claims for invoices from fake third party suppliers of goods and services, with payment from the airline entering a false bank account.
Risk Classification: Internally and Externally driven Hazard
Risk Assessment: Likelihood: Unlikely; Impact: Marginal, Risk Category: Negligible

1.8 ECONOMIC RISK
It is essential that economic risks are managed effectively to maintain the financial stability of a company. The management of these risks is especially important in smaller companies where competition can have a greater effect. Economic risks that may affect Azel Airways include: 1.8.1 Global Economic Climate The current economic climate is affecting all companies, whether large or small, international or national. With nearly all airlines passengers being business or tourism passengers, the airlines are finding that as business and potential passengers are ‘tightening’ their belts their passenger numbers are declining.
Risk Classification: Externally / internally driven financial risk
Risk Assessment: Likely; Impact: Substantial; Risk Category: Undesirable 1.8.2 Potential Increase in Oil Price
Fuel prices tend to fluctuate on a monthly basis, so paying attention to these costs is crucial. Fuel is one of airlines major expenses and makes up a significant proportion of airlines’ total costs. So any increase in fuel price would have a dramatic effect on company finances. Fuel efficiency would be fairly low due to the age of the aircraft that Azel Airways use.
Risk Classification: Externally driven operational risk
Risk Assessment: Likelihood: Likely; Impact: Substantial; Risk Category: Undesirable

1.8.3 Age of Aircraft
The International Aviation Authority (IAA) recommends that, due to the increased risk, no airplane should be more than 25 years old. However, Azel Airways operate an airplane that is 48 years old, nearly twice as old as that recommended by the IAA. As well as safety issues mentioned elsewhere in this report, the age of the aircraft also affects cost of insurance and maintenance.
Risk Classification: Internally driven operational risk
Risk Assessment: Likelihood: Highly Likely; Impact: Severe; Risk Category: Intolerable

1.8.4 Change of Government Legislation
The banning of imported agricultural and horticultural products into Prussia will have a negative effect on Azel Airways. If no action is taken, income will reduce as, at present, Azerland’s farmers use the airline to ship their produce for distribution in Prussia.
Risk Classification: Externally driven hazard risk
Risk Assessment: Likelihood: Unlikely; Impact: Substantial; Risk Category: Acceptable

1.9 FINANCIAL RISK
Financial risk is common to all companies. To increase the chances of a Company’s success it is necessary to identify the risks associated with the finance and take the necessary risk management actions. The risks associated with financing a small airline in a developing or politically unstable country may be numerous as the financial viability must be clearly demonstrable to banks and potential investors.
Typical financial risks for Azel Airways Ltd include:

1.9.1 Interest Rates
The interest rate will be governed by the market rates, which in developing or politically unstable countries may fluctuate quite frequently. If there was an unexpected sharp rise in interest rates the Company may get into serious financial difficulties if the return on the business is less than any interest payable on loans from the banks
Risk Classification: Externally driven financial risk
Risk Assessment: Likely; Impact: Substantial; Risk Category: Undesirable 1.9.2 Cash Flow Problem
With the current global economic climate, if the airline got into financial difficulties it may have problems raising additional financing from banks and investors. With the airline using outdated airplanes and technology, the airline would seem high risk to potential investors. The company may have to undertake high risk financial measures to obtain additional financing in the short term.
Risk Classification: Externally driven financial risk
Risk Assessment: Likelihood: Likely; Impact: Severe; Risk Category: Intolerable

1.9.3 Currency
The currency of loans taken out is significant for the Company. In developing or politically unstable countries the local currency may be susceptible to fluctuations. The devaluation of the local currency will have a major impact on the repayment of loans taken out by Azel Airways.
Risk Classification: Externally and internally driven operational risk
Risk Assessment: Likelihood: Likely; Impact: Marginal; Risk Category: Acceptable

1.9.4 Landing Fees
The company is likely to incur substantial landing charges, as it has chosen to use airports in the capitals of Prussia and Azerland. These charges are likely to continually rise as air travel gets more popular. If the political situation deteriorates between the two countries Azel Airways may find their landing fees in Prussia increase.
Risk Classification: Externally and internally driven financial risk
Risk Assessment: Likelihood: Likely; Impact: Marginal; Risk Category: Acceptable

SECTION 2:
MANAGEMENT OF RISKS

All risks identified can be managed and maintained by Azel Airways Ltd to an acceptable level by:

2.1 POLITICAL, LEGAL AND REGULATORY RISK

2.1.1 Exclusive rights granted by the government of Prussia
Although a change in government cannot be avoided or mitigated by Azel Airways Ltd, the possible effects could be limited by developing good relations with the current government and also with any possible contenders for power. This may require substantial lobbying especially during times of political unrest and instability. 2.1.2 Import bans
A large part of Azel Airway’s revenue comes from the transfer of goods. A ban is already in place on the import of agricultural and horticultural goods into Prussia. Any extension to this ban or the introduction of additional bans would greatly affect Azel Airways Ltd. Unfortunately, these bans are entirely out of control of Azel Airways and even lobbying will likely have little effect.

2.1.3 Change in legal requirements
It is very unlikely that Azel Airways would be able to influence any of the legal requirements set by either Prussia or Azerland, nor would it be able to avert the introduction of new legislation. It would however be prudent for Azel Airways Ltd to stay well informed of legal developments and to try and anticipate any changes which could affect their operation. This will aid Azel Airways in making the necessary provisions, financial or otherwise, well in advance of the introduction of these new laws and this in turn might decrease the effect of the changes on the companies operation; reducing the severity of the risk.

2.1.4 Change in political situation between Azerland and Prussia
Azel Airways would be unlikely to be able to avert any change in the political situation between Azerland and Prussia. It is however possible those actions involving Azel Airways would lie at the source of political stress between the two countries and this should be avoided at all times. Examples of this are hijacking of the plane to perform a terrorist act or an airplane crash caused by insufficient regard for safety regulations.

2.1.5 Change in Capital
Azel Airways would be unable to avert any change in capital city. However, successful lobbying would help Azel Airways to anticipate such major change and would leave sufficient time for Azel Airways to investigate its possibilities and alternatives and instigate suitable measures where required.

2.1.6 Change in regulations
Whether Azel Airways could have an influence on the regulations would depend greatly on the institution which is setting the regulations. In the case of the Aviation commission, it would be positive if Azel Airways could have a member in this commission. If membership of this commission or any other commission wouldn’t be possible then it would however be prudent for Azel Airways Ltd to stay well informed of new developments and to try and anticipate any changes which could affect their operation. This will aid Azel Airways in making the necessary provisions well in advance of the introduction of these new regulations and this in turn might decrease the effect of the changes on the companies operation.

2.1 BUSINESS AND OPERATIONAL RISK

2.2.1 Reduced demand for ticket sales
Investment of new airline booking system, exploration and use of use of internet websites could enhance ease of booking, provide security, speed up check-in and offer great advertising opportunities for the airline. Advertising the best parts of the airline either online or by other means would enhance public support for the company. Regular updates and new ticket offers will continue to encourage people to buy tickets use the service.

2.2.2 Increased ticket prices
Although the usual technique to cover the rising cost of jet fuel is to increase the cost of airline tickets, it would be in Azel Airways airlines best interests to continue to monitor prices and look for ways to reduce costs within other areas of the airline to cover and prevent increases being passed on to customers.

2.2.3 Delays or cancellations due to technical faults
The Airline has to come to terms with the poor standards on which they have been operating, take full responsibility and review their own policies and procedures. The only way for an airline to maintain these policies are to check and ensure their set out procedures are followed and enforced at all times; anyone contravening these should be dismissed and replaced. High standards can be maintained throughout by adopting a no nonsense attitude towards safety.

2.2.4 Total disregard to airline safety.
All airlines hold an operating licence; this licence cannot be approved until a further certificate has been issued by the aviation authority’s safety regulation group. The airline safety procedures would have to have been adequate to obtain these certificates. The problems lie with the airline itself and its management, a complete overhaul of the airlines safety policy is required; break downs of their operating costs and financial situation should be discovered to allow them to understand how to better manage their finances.
Regular financial reviews will encourage better cost spending and reveal areas where extra costs can be spent in the future. For the immediate future costs need to be fed into a proper long term maintenance structure that includes routine checks by the management.

2.2.5 Flight crew stress and fatigue
Flight operations being hampered by crew suffering from illness can be managed by introducing more available crew members to enable sufficient breaks to be taken by all employed staff. The airline could also take the approach of managing staff welfare by regularly assessing their wellbeing. Employee’s job satisfaction should also be considered. This may identify areas of the business where staff are least satisfied, and provide Azel Airways Ltd’s management an opportunity to implement necessary changes to improve this. Ultimately this will reduce staff turnover.

2.2.6 Negligence of airline to check policy procedures
Among many roles of the aviation authority one of their main roles is regulating civilian aviation in order to promote safety within the industry. They issue and enforce regulations that cover the manufacture of, operation of and maintenance of aircraft and therefore continuous poor standards should be dealt with by Prussian Aviation Authority who is providing this enforcement of regulation and provide regular long term checks on the airline.

2.3 ENVIRONMENTAL RISK

2.3.1 Accessibility increases tourism
With increasing tourism comes an increase in environmental factors such as an increase in transportation, building development and overall infrastructure. All of which will need to be managed to achieve a sustainable development and prevent all of these factors creating problems for the country and people that live within it, the responsibility of which will be on all companies involved in making tourism evolve.

2.3.2 Generous Cargo
In order to manage and reduce airline emissions, fuel consumption and consequently operating costs, a reduction of cargo capacity available per flight should be introduced. Restrictions can also be introduced on the amount of luggage checked in and hand luggage carried on by each passenger.

2.3.3 Business and infrastructure development in Azerland
Development in countries where tourism is growing is always going to require thought into how to develop quickly and most efficiently without causing harm on the surroundings. The management of this development will be down to authorities in Azerland. Introduction of building regulations, environment agencies and environmental organizations to help teach and regulate all aspects of the environment and at the same time not inhibiting developmental progress on the economy.

2.3.4 Noise and Air Pollution
Due to this airplane being 48 years old the technology used when the plane was built is not regarded as the most efficient by modern standards. Nowadays aircraft manufacturers are researching and developing new technology which has been successful in reducing noise and emissions from the jet engines. These engines are also considered less polluting and more efficient on fuel,
In order to manage their emission and noise impact it would be a good first step for Azel Airways to invest in a more modern airplane for their services. This could then lead to the airline potentially looking to become involved with new developments in bio fuels.

2.3.5 Airport Expansion
Development in countries where tourism is growing is always going to require thought into how to develop quickly and most efficiently with resources readily available. The management of this development, while development takes place and long term, will be down to local and national government authorities in Azerland. The introduction of environmental consultancies and regulations will help to educate and regulate all aspects of the expansion and at the same time not hold back economic development. Appropriate auditing procedures including environmental impact assessments, environmental statements and travel plans, or their equivalent, along with other extensive documentation will make sure any expansion works commence without causing harm to people and their surroundings. Improvements in infrastructure such as public transport will reduce city congestion.
Noise can be managed by sensible planning of land use to guarantee areas of land surrounding the airport are not allocated to any development works. Any development that has to be built within close proximity of the airport can be developed with noise mitigation techniques such as insulation. Noise impact assessments help to identify communities that will be affected leading to changes in flight paths to avoid built up areas. * 2.4 REPUTATION RISKS * 2.4.1 Lack of Public Confidence in Airline Operator – Through Technology Risks
To manage the risk of lack of public confidence in the airline operator the following measures could be employed to reduce the likelihood of the hazard occurring: * Overhaul Engines as Recommended Every 2 Years.
The regular engine overhaul will ensure all the components of the aircraft are functioning correctly. Consequently the likelihood of a component failing will be reduced and therefore will be less likely to disrupt the public service and therefore threaten the company’s reputation. This would minimize the risk to a practicable level. * Introduce an Advertising Campaign
An advertising campaign could be introduced by Azel Airways Ltd promoting the procedures Azel Airways have in place to maintain the safety of their staff, equipment and their customers. Raising public awareness of the issue will help raise the company’s reputation as they are perceived by the public as taking responsibility for safety. This measure could be employed based on how Azel Airways Ltd currently operate, although it would be unwise to illustrate that the airplane’s engine were repaired less than the recommended level, particularly if the recommendation was public knowledge. There may be some other procedures established suitable for demonstrating Azel Airways Ltd’s commitment to safety. This method does not directly mitigate the risk, but may reduce the severity of the lack of public confidence. * Openly Practise Safety Procedures
Similarly to an advertising campaign, practising safety procedures will increase the public’s awareness of the mechanisms Azel Airways Ltd have established to maintain safety. This will demonstrate that the company take the risks seriously and will help maintain a good reputation with the public and other airport and the associated professionals.

2.4.2 Lack of Public Confidence in Airline Operator – Through Human Risks
To manage the risk of lack of public confidence in the airline operator the following measures could be employed to reduce the likelihood of the hazard occurring: * Prepare Fresh Food at Both Baki and Mosco
Preparing food prior to each flight would help ensure the food is fresher when it reaches the consumer. It will also make more storage space available as the aircraft will not have to store the meals for two flights at a time. This may mitigate the risk, or at least reduce the likelihood of it occurring. * Introduce an Advertising Campaign
Azel Airways Ltd could introduce an advertising campaign to promote the source and freshness of the food consumed on the flight to the public and / or passengers. This measure could be introduced with the existing catering arrangements in place; as the purpose of the campaign is to improve the public perception of the airline’s in-flight meals. This would not directly mitigate the risk, but may help reduce the severity of the consequences should the event occur.

2.4.3 Negligence of Airline Technical Staff
To prevent Azel Airways Ltd’s reputation deteriorating the following measures could be introduced: * Confirming Review of Flight Sheet
A mechanism should be established to ensure that the flight sheet is reviewed; perhaps ensuring one or more appropriately qualified professional’s sign the sheet; checking and approving for example. An incentive offered initially may be beneficial to encourage employees to undertake the task. * Develop Existing Procedures
Presently Azel Airways Ltd’s procedures aim to review the flight sheet after every other flight. It would be prudent to develop this existing procedure so that the flight sheet was reviewed at the termination of every flight; in preparation of the next.
Any procedure, existing or new, should be regularly reviewed to ensure that they are operating effectively.

2.4.4 Unreliable Journey Times
The risk to Azel Airways Ltd’s reputation caused by unreliable journey times could be managed and maintained by the following measures: * Identify Operations Likely to Cause Delay
In order to operate, the airline requires the involvement of a number of external organisations who are involved in a multitude of procedures to control the take off, flight, taxiing and landing of the aircraft for example. The airline operator has limited control over some of these procedures and therefore, these procedures are more likely to be the source of delay and hence unreliable journey times which effect the reputation. To help protect the reputation of the airline, it would be beneficial for the management of Azel Airways Ltd to formalise a procedure identifying the operations most likely to cause delay and outline procedures should they occur. Many of the risks the airline takes in respect of this will need to be accepted; and whilst this measure will not mitigate the risk it will reduce the severity of the effects of the risk by preparing the airline.

2.4.5
Airport Security and Terrorism
Airport Security and Terrorism is a risk to the airline that they have no control over. Unfortunately, it is unlikely that the risk can ever be completely mitigated; however measures could be taken to help reassure the public and passengers; and consequently the company’s reputation by employing the following: * Passengers Security Check
Procedures should be established and enforced to check passengers boarding the flight to reduce the risk of dangerous artefacts being brought on board the aircraft. * Openly Practise Procedures
By openly practising procedures to check passengers, the public’s awareness of the measures Azel Airways Ltd employ will increase. Azel Airways Ltd will demonstrate to the public a serious commitment to protect the safety of the staff and passengers on board the aircraft.

Whilst this will not mitigate the risk of the event occurring, the severity of the lack of confidence will be reduced as the public and passengers will be more aware of the company’s procedures to prevent this.

* 2.5 INTERNATIONAL RISKS

* 2.5.1 Rights Granted by Government of Prussia Revoked
The risk of the Government of Prussia retracting the rights for Azel Airways Ltd to fly to Mosco is likely to be a risk the airline will have to accept. It is likely that the Government would have a clause in the contract allowing them to do this. The measures Azel Airways Ltd could employ to try and reduce the effects of the risk occurring is as follows: * Outline Procedures Should the Risk Occur
In order for the airline to minimize the effects of the existing arrangements it would be prudent to outline a procedure(s) that the airline would follow should the risk occur. This will prepare the airline should the risk occur and identify the financial implications of its occurrence. Being able to swiftly deal with this will assist in maintaining the company’s commercial robustness. * Negotiate Future Contracts With Notice
It would be advantageous for Azel Airways Ltd to negotiate contracts which gave the company some notice prior to the termination of the contract. This would allow the company to seek alternative arrangements or alternatively terminate further contracts the company has with other suppliers, such as the catering company.

*
2.5.2 Termination of Lease Agreement of International Airline
The ‘wet lease’ arrangement between Azel Airways Ltd and the international airline poses further risks as the airline rely on the international airline to provide the necessary resources. The following measures could be taken to mitigate or reduce the severity of the effects of this risk: * Purchase Aircraft and Employ Staff Directly
This measure would mitigate many of the risks associated with ‘wet leasing’ as Azel Airways Ltd would be in direct control of their workforce and equipment. This would however be a costly remedy and possibly financially unfeasible to Azel Airways Ltd. * Ensure Notice is Given By International Airline
If Azel Airways Ltd continue to ‘wet lease’ the staff and equipment from the international airline, Azel Airways Ltd should ensure that the contract between the companies provides them with some notice should the arrangement be terminated, and some form of compensation should the international airline be unable to provide the necessary resources. Whilst this would not mitigate the risk, this would reduce the severity of the effects should the risk occur; and impact less on Azel Airways Ltd’s cash flow. * Identify an Emergency Operating Procedure
If the current arrangement is that no notice is given by the international airline, then an emergency operating procedure should be established to try and identify ways of maintaining the service should the risk occur.

* 2.5.3 Contract with Mosco, Prussia Based Catering Company
The severity of this financially driven international risk could be reduced by: * Negotiation of Future Contract
Future contracts should be negotiated, if they are not already, to ensure that the notice given to terminate the contract with the catering company is the same, or preferably less, than the notice Azel Airways Ltd is given by the Prussian Government. This will help ensure financial robustness should the flights to fly to Prussia be revoked.

* 2.5.4 Outbreak of War – Force Majeure
The risk of the outbreak of war is far beyond the control of Azel Airways Ltd. Fortunately, the likelihood of this occurring is typically low in modern society, but a real possibility nonetheless. The following procedures could be established to try and minimize the adverse effects to the company: * Monitor Political Relationship
It would be prudent of the management of Azel Airways Ltd to monitor political relationships between countries; especially those in which it is flying to. If the risk of the outbreak of war increases, the company need to act fast to prevent the loss of service ceasing the business’ cash flow. Again, it would be advantageous for the management to develop an emergency action plan which would outline what to do in such situations. By preparing for the situation, the company reduce the severity of the risk.

* 2.5.5 Change of Legislation
The risk of legislation change could adversely affect the company’s business and again is beyond the direct control of Azel Airways Ltd. The following measures could be employed in an effort to reduce the severity of the effects of the risk occurring. * Monitor Relevant Legislation
Typically legislation is announced by a government and some notice given prior to it coming into force. Azel Airways Ltd must monitor legislation and ensure that, once new legislation is announced, there is a suitable mechanism in place to identify how it will affect the business and what measures must be taken to reduce / mitigate the adverse effects to the company.

2.6. TECHNOLOGY RISK

2.6.1 General, Information Technology Mitigation
The technology risks associated with the computer booking facility are extremely high and cannot be managed or maintained at an acceptable level without replacement. Developing information system solutions and the IT environment requires continuous investment. * Azel Airways information system architecture as well as all IT purchases and strategies could be synergized. This could be facilitated by employing a dedicated IT manager or outsourcing this function to a third party service provider. This will bring major benefits of business efficiency and improved cost-efficiency. * Also careful selection of external partners in IT solutions reduces the technology risk.
Therefore all major risks to Azel Airways need to be incorporated into a risk register and the register used to prioritise financial spend to mitigate those risks. It will then give a clearer understanding of the key risks the business faces and assist Azel Airways management with risk mitigation in an efficient and effective manner.

2.7 FRAUD RISK

2.7.1 Fraudulent Purchases
Provide a secure IT system that enables verification during internet transactions and establish identity verification procedures.

2.7.2 Financial Fraud
Correct procedures need to be introduced to vet possible employees and suppliers. Create an internal audit department to establish and monitor appropriate processes and controls.
2.8 ECONOMIC RISK

2.8.1 Change in Economic Climate
In the current economic climate the airline would have to streamline its operation and, whilst the world recession is ongoing, focus on surviving and not making huge amounts of profit. A focus on larger profit making can be considered once the world is coming out of its current recession. 2.8.2 Potential Increase in Oil Price
In the short term any increase in fuel price would have to be passed onto the passenger. Longer term the airline may consider leasing a newer aircraft which would be more fuel efficient and with fuel being the second biggest cost for an airline, this option may have long term benefits.

2.8.3 Age of Aircraft
A feasibility study could be carried out for leasing a more modern aircraft. Although the cost of the lease would increase, savings could be made in a number of areas, namely: maintenance, insurance, and fuel cost (newer aircraft are more fuel efficient). It would also make the airline more appealing to investors and passengers.

2.8.4 Change of Government Legislation
By losing the trade of carrying the farm goods, the airline may mange this risk by focusing more on business and tourist travellers. At present economy class is often overbooked. The airline may consider increasing the amount of Economy Class seats whilst reducing the less popular First Class and Business Class seating.

2.8 FINANCIAL RISK

2.9.1 Interest Rates
The company must have a business plan in place to take account of an increase in interest rates. These measures may include fixed rate payments, reduced payments and re-scheduling of payments. 2.9.5 Cash Flow Problem
If the company gets into financial difficulty it must make itself more ‘appealing’ to potential investors. Investors may be put off with the age of the aircraft the company uses, and it’s out of date computer system. The company must invest in newer equipment to attract potential investors. However, there must be a trade off, as investment in new technology will come at a price that must not put the company into the financial difficulties it is trying to avoid. 2.9.6 Currency
In developing and politically unstable countries companies are more likely to look for lenders and investors from countries with a much more stable economic environment. Azel Airways could seek some investment from western countries in case there is a sudden devaluation of its own currency.

2.9.7 Landing Fees
If landing fees were increased at the two airports the company utilises in the capital cities, Azel Airways may have to consider using secondary airports. These airports may be 40 to 50 miles outside the cities. This may have a negative effect for potential passengers, but on the plus side this may be compensated with lower ticket prices with a reduction in landing fees.

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