...Georgina Manzanares Fundamentals of Effective Communication in the Workplace BUSS 100 May 14,2014 Nowadays in the modern era , we have to send, receive, and process huge numbers of information and message every day. But effective communication is about more than just exchanging information, is also understanding the message or information we are receiving from our customer or employer .Good employer communication is essential to business success, Regular interaction with your customers will help build trust and loyalty. If a customers believe that we are communicating with them openly, they will feel our relationship with them is one of mutual trust. I work in the Sales department as a sales Assistant for B/E aerospace an aircraft company, the company have different segments, the commercial aircraft , the Business jet and the consumables Management. At the beginning of 2012 the company communicated to the director, managers and employees that the goal for the year was to reach 1 billion dollar in revenue, the company reached their goal on November . The most significant key of this success was the effective communication between all the departments in the company , All Director and manager for each department ensure all employees were in the same path. They implement one business culture (Model or style of business operations within a company. The business culture determines how different levels of staff communicate with one another as well as how employees...
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...Interpersonal Communication Video Cassidy Catania COMM/102 May 15, 2013 Professor Whitesides Interpersonal Communication Video In this video, I felt that the nature if this video was very confrontational. I felt that the actor playing the bus driver came off confrontational but when you keep watching the video, you learn that the person getting on the bus has been stiffing him all week. The bus driver had enough and told the customer how he felt. When he did that, the customer reacted in a hostile manner. He could have been embarrassed that he was called out in form of people he does not know, or maybe he just did not have the money. If that were the case then he should not have come on the bus with a coffee. By him coming on the bus with a coffee only gave the driver more of a reason to get angry with him and to think that he is just not paying his bus fee to be rude. The communication failure starts when the driver says hey this is the third time you stiffed me, the passenger starts arguing, and the driver starts to say I do not understand you, almost like making fun of his accent, which could have provoked the man. In addition, when the passenger says “what are you going to do about it” is another incident where there is communication failure. He is coming across to the driver as if he wants to fight now. It is starting to escalate to a physical matter. In the end of the skit there was nothing resolved from either parties. It was a negative outcome, which...
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...// you're reading... Uncategorized Integrated Marketing Communication Strategy from Principles of Marketing by Philip Kotler & Gary Armstrong Posted by neylinee ⋅ April 23, 2011 ⋅ Leave a Comment Under the concept of integrated marketing communications, a company will carefully coordinate the promotion elements to deliver a clear, consistent, and compelling message about the organization and its products. Mini campaign: “let’s not use the size of our vehicle to make up for other shortcomings” MINI communications campaign has been impressive both for what it does and for what it doesn’t do. Modern marketing calls for more than just developing a good product, pricing it attractively, and making it available to target customers. Companies must also communicate with current and prospective customers, and what they communicate should not be left to chance. All of their communications efforts must be blended into a consistent and coordinated communications program. Just as good communication is important in building and maintaining any kind of relationship, it is a crucial element in a company’s efforts to build profitable customer relationships. The marketing communications mix (Promotion Mix) The specific mix of advertising, personal selling, sales promotion, and public relations a company uses. Advertising any paid form of nonpersonal presentation and promotion of ideas, goods, or services by an identified sponsor. Sales promotion short-term incentives to encourage...
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...EVOLUTION AND MEDIA NATURALNESS: A LOOK AT E-COMMUNICATION THROUGH A DARWINIAN THEORETICAL LENS Ned Kock Lehigh University/Temple University Bethlehem, PA/Philadelphia, PA USA nfk2@Lehigh.edu Abstract Modern theories of human evolution converge on the belief that our brain has been designed to cope with problems that occurred intermittently in our evolutionary past. Evidence suggests that, during over 99 percent of the evolutionary process leading to the emergence of our species, our ancestors communicated in a synchronous and colocated manner, and employing facial expressions, body language, and oral speech (what we refer to here, generally, as “face-to-face” communication). Thus, it is plausible to assume that many of the evolutionary adaptations our brain has undergone in connection with communication have been directed at improving the efficiency and effectiveness of face-to-face communication, which begs the question: What happens when we selectively suppress face-to-face communication elements (e.g., colocation, the ability to employ/observe facial expressions) through e-communication technologies? This paper tries to provide an answer to this question by developing a hypothesis, called the media naturalness hypothesis, which builds on modern human evolution theory. The media naturalness hypothesis argues that, other things being equal, a decrease in the degree of naturalness of a communication medium (or its degree of similarity to the face-to-face ...
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...Fundamentals of Effective Communication in the Workplace Kelly Strayer University BUSS 100 04/29/2014 Fundamentals of Effective Communication in the Workplace Effective communication skills are very important in the workplace. Effective communication skills go beyond than a simple conversations, for that reason some companies are investing in training their employees to be very professional in the effectively communication skills. Employees must know how to express themselves effectively when writing reports and emails or expressing themselves by phone or by video conference. Once you understand the benefits of effective communication in the businesses workplace, you can develop a better effectively communication with coworkers, customers, and suppliers, thereby increasing the productivity. Three years ago I was working for a company named Tech Biz, I was the assistant manager and was given the task to assist the international sales department .The company’s environment in an effective communication was very important, because the company deals with both national and international customers and suppliers on a daily basis. The communication channels included email, phone, face-to-face meetings and video conference. In the international environment we used to work with various dealers, manufactures, and distributors from all different countries and different types of businesses. However, I have experienced effective communication with our International customers most...
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...Personal and Professional Health Care Communication According to Tony Robbins 2011, “The way we communicate with others and with ourselves ultimately determines the quality of our lives. To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” Communication is the exchange of thoughts and information that occurs through the use of verbal and nonverbal methods. Verbal communication consists of the use of the spoken language. Nonverbal communication consists of aspects such as body language, facial expression, tone of voice, posture and gesture, or eye contact. Human beings communicate from the time of birth. The ability to communicate successfully is an acquired skill. The successful mastery of communication skills, according to a study done by The University of Rochester (2011), provides an individual with the ability to impart information successfully, resolve conflict, and establish a relationship built on trust. According to Northouse and Northouse (1998), an essential part of communication involves self-reflection of the communicator. Self-assessment is imperative to have an understanding of one’s own self, beliefs, and honest evaluation of perceptions or personal biases that may affect communication. This self-assessment is important to communicating effectively in all relationships; personal or professional. According to Markova, T (2010)...
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...Business Communication Trends Johanna Mikucki XCOM/285 Melissa Edwards Business Communication Trends Face-to-face communication, spoken communication electronically transmitted either on the telephone, video mail or voicemail, personally addressed written communication (personal messages), and impersonal written communication such as memos or letters, are the four levels of communication that exsit in business today. The evolutin of technology has created any forms of communication trends in the workplace today such as; email, instant messages, and text messages. The invention of the PDA has started a new trend in business today. The message results from these communication types could be anything from informative to persuasive. Sometimes information is urgent and may need to be communicated quickly. For instance a sales representative is out in the field and needs information that could be the deciding factor on making a sale or not. With today’s technology the information could be sent quickly through an email or a text. Business communication plays an extremely important role in my day-to-day work activities. I work for an extremely small business, the owner and I run everythig from the register to purchasing stock for the shop to taking out the trash. It is important for us to use the above mentioned communication types to make sure informtion gets where it needs to be a remembered. The owner and I run everything from the register to purchasing stock for...
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...Cierra Kidd Adv. Comp/ 3rd Hr Ms. Huter 30 November 2011 Strengths and Weaknesses Writing is the dominant foundation upon which most communication is based. Efficient writing is used to convey distinct information or ideas. Great care is essential to ensure that a message is interpreted correctly by the intended audience. Timing, grammar, vocabulary, and other writing skills are vital techniques to master. Planning for college and a career demands consideration of these skills. Advanced composition will assist in reaching my goals of utilizing current strengths, overcoming specific weaknesses, and preparing for a college career. Writers often develop personal strengths. Personally, it is easy to be creative, persuasive, informative, and precise. Creative writing is used to express the writer’s thoughts, feelings, and emotions. Persuasive writing may be expressed by convincing readers of the writer’s viewpoint. Informative writings are used to familiarize the reader with the topic at hand. Various people often face the challenge of remaining focused when writing. Generally it is easy for me to stay focused and proceed with the correct topic. Writers often cultivate weaknesses when writing. Individually, it is difficult to grasp the concept of proper punctuation, extended vocabulary, unwanted repetitiveness, and accurate grammar. Proper punctuation is very important...
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...Audience Analysis Paper COM/285 December 5, 2011 Audience Analysis Paper Effective communication is key factor in all business settings. The time has come to present the quarterly sales information for an in-person meeting with a group of stakeholders. Also included in the meeting are managers, salespeople, and customers. To communicate effectively, we will present all information with the audience in mind. Characteristics of the Audience Identifying who the audience is proves to be very crucial in being able to communicate effectively to the audience. The first characteristic to consider would be educational and professional background, knowledge and experience levels. A gatekeeper has the power to stop a message instead of sending it on to other audiences. In this audience, the gatekeepers are the stakeholders and the mangers. Managers hold a position where they need to know more information on how sales will affect employees, customers, and profits, therefore, the information we present must fulfill this need. A gatekeeper also controls whether or not the message gets to the primary audience. The salespeople attending the meeting are the secondary audience. They are responsible for implanting ideas after the gatekeeper approves them. Salespeople are interested in hearing information that will help them to sale more product and give better customer service. The presentation will need to provide this information in order to be useful to the...
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...monthly meeting start time was 30 minutes later. How could the misunderstanding have been avoided? The Primary Point of Contact could of told me verbally right after checking the message or left me a note or e-mailed me the message. The role of the sender was supervisor and receiver was worker. What did I learn about the communication process from this activity? Communication can be sent in many different ways. What seemed to be the main causes of the misunderstandings? Not relaying the message to the individual who is attending the meeting. Another misunderstanding I experienced when communicating with someone else at work was a briefing date change. Who was the sender? Supervisor. Who was the receiver? Me. What was the message? Briefing date change. What channel was used to send the message? E-Mail. What was the misunderstanding that occurred? Did not have access to check work e-mail message. How could the misunderstanding have been avoided? Give supervisor an alternate e-mail The role of the sender was supervisor and receiver was worker. What did I learn about the communication process from this activity? Communication occurs at different levels. What seemed to be the main causes of the...
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...Contents lists available at ScienceDirect Public Relations Review Short communication Issues management and inoculation: Tylenol’s responsible dosing advertising Shari R. Veil ∗ , Michael L. Kent 1 Gaylord College of Journalism and Mass Communication, University of Oklahoma, 395 West Lindsey, Norman, OK 73019, United States a r t i c l e i n f o a b s t r a c t Issues management developed as a long-term process interested in the continued health and success of organizations. This essay presents a contemporary issues management case that uses inoculation and a priori solutions as issues management tactics. The case study involving Johnson & Johnson’s responsible dosing campaign demonstrates that organizations perceived to have a high standard of corporate social responsibility are not above using deceptive tactics to protect their brand. © 2008 Elsevier Inc. All rights reserved. Article history: Received 29 April 2008 Received in revised form 11 July 2008 Accepted 28 August 2008 Keywords: Issues management Corporate social responsibility Inoculation Crisis communication Public relations practitioners increasingly need to serve as ethical counselors to the dominant coalition (Health, 1994) and as the ethical conscience of the organization (Ryan & Martinson, 1983; Wright, 1996). Despite the role of issues management in guiding ethical decision making (Bowen, 2005), some communication campaigns have suspended organizational ethics to manipulate public perception...
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...TABLE OF CONTENTS PAGE 1. CLEAR COMMUNICATION 2-3 2. HOW TO CONFRONT WITHOUT CONFLICT 4-5 3. EDUCATION AND COMMUNICATION BUILD COMMITMENT 6-7 4. THE ART OF COMMUNICATING 8-9 5. PRESENTING TO A GROUP 10-12 6. CONVERSATION 13-14 7. MEETINGS ALWAYS TAKE TIME 15-17 8. MAKING YOUR CASE 18-20 9. LISTEN WHILE YOU WORK 21-22 10. CHANGE MANAGEMENT AND EMPLOYEE COMMUNICATION STRATEGIES 23-25 1 CLEAR COMMUNICATION By Keith Rosen If you can eliminate communication breakdowns between yourself and your clients, the result will be more sales with fewer headaches. Breakdowns occur because no one took the time to check if what was communicated was understood by the people engaged in the conversation. Here are four easy steps that will assist you in getting clear with your client's wants, needs and expectations. 1. Ask a Question. Assume you have no idea what the client really wants. The only way to uncover their needs is to first ask questions. Some useful information gathering questions are: “What results are you looking to achieve? What is most important to you? Why? If you could eliminate three of your biggest problems or headaches, what would they be? What factors do you consider when choosing a vender?” 2. Process the Information. Listen carefully to their response. Never interrupt a client. I know it’s hard to stay quiet, but just remember...
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...Assessment 2: Management and Organizational Structure issues Strayer University Situation To gain perspective of operating efficiencies within the Spectrum Brands organization, an examination of differing structures will be written. This paper will offer perspectives of the matrix and multidivisional structures, possible communication problems and ways to overcome them. A recommendation of effective centralization of organizations will be offered. Action 1. When David Jones joined Rayovac batteries were the main product line. For the company to utilize a matrix structure would prove effective in times of growth by branching out into other product lines. This requires existing management and employees having different backgrounds and focusing on different aspects of a project. Assuming Spectrum Brands intends to create a new vacuum cleaner, a team would be formed with each person being from different departments, and possibly specializations. This would exist as a person from design and engineering and another from marketing working to create the vacuum. The organization would exist as a team with the individuals still having to report to their functional management, but also reporting to project managers working on associated aspects of the vacuum cleaner product development. As the vacuum cleaner product develops, certain individuals would become more involved while others might drop out of the team completely. Action 2. The use of multidivisional structure...
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...RESEARCH AND WRITING: Overcoming Barriers to Effective Communication Your name Instructor’s name Course name Date of submission Overcoming Barriers to Effective Communication Introduction Communication is the process of disseminating information or a message from one individual to another through some medium. Communication is achieved when there is an interchange of opinions, thoughts, and information by writing, speech and writing. Communication as a process can be defined as a sign-mediated interface between at least two persons who share a repertoire of semiotic and sign rules. Note that communication is a two-way process, where progressive and exchange of feelings, thoughts or ideas are directed towards a mutually accepted goal (information). At one point during communication, the sender becomes a receiver, whereas the receiver becomes the sender, note that this is achieved through feedback. Nevertheless, communication is a procedure whereby ideas are enclosed in a package and thereafter channeled by the source (sender) via some medium to its destination (receiver). The receiver will then decode the received message and give the sender some form of feedback. There are different forms of communication, which require a sender, the message, and a recipient. However, communication can occur even if the receiver is not aware of the sender’s intent to communicate. Just like other entities in life, communication faces various barriers during its dissemination. ...
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...Assignment 1.1: Communication Process Model Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below. Who was the sender? Who was the receiver? What was the message? What channel was used to send the message? What was the misunderstanding that occurred? How could the misunderstanding have been avoided? 1. What did you learn about the communication process from this activity? 2. What seemed to be the main causes of the misunderstandings? 3. What tips can you suggest for preventing misunderstandings in communication? 1st Scenario Sender: Principal Receiver: School Aide Message: Post January attendance sheet on the bulletin board in morning. Channel: E-mail Misunderstanding: Sending the e-mail it was not clear to which bulletin to post January’s attendance sheet. School aide posts the attendance sheet in the lunch bulletin board. How could the misunderstanding have been avoided? In the e-mail the Principal should have been direct to which bulletin board to posting the attendance sheet. The bulletin board could have been flagged or have a sign “coming soon” attendance the day before. A quick call or another e-mail to be sure January’s attendance was posted. 1. What did I learn about the communication process from this activity? I learned writing an e-mail you have to be direct and clear and what specific area or detail you need the person...
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