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Java.Awt

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Submitted By Tino86
Words 7792
Pages 32
TABLE OF CONTENTS PAGE

1. CLEAR COMMUNICATION 2-3

2. HOW TO CONFRONT WITHOUT CONFLICT 4-5

3. EDUCATION AND COMMUNICATION BUILD COMMITMENT 6-7

4. THE ART OF COMMUNICATING 8-9

5. PRESENTING TO A GROUP 10-12

6. CONVERSATION 13-14

7. MEETINGS ALWAYS TAKE TIME 15-17

8. MAKING YOUR CASE 18-20

9. LISTEN WHILE YOU WORK 21-22

10. CHANGE MANAGEMENT AND EMPLOYEE COMMUNICATION STRATEGIES 23-25

1 CLEAR COMMUNICATION By Keith Rosen

If you can eliminate communication breakdowns between yourself and your clients, the result will be more sales with fewer headaches.
Breakdowns occur because no one took the time to check if what was communicated was understood by the people engaged in the conversation. Here are four easy steps that will assist you in getting clear with your client's wants, needs and expectations.
1. Ask a Question. Assume you have no idea what the client really wants. The only way to uncover their needs is to first ask questions. Some useful information gathering questions are: “What results are you looking to achieve? What is most important to you? Why? If you could eliminate three of your biggest problems or headaches, what would they be? What factors do you consider when choosing a vender?”
2. Process the Information. Listen carefully to their response. Never interrupt a client. I know it’s hard to stay quiet, but just remember, you don't learn anything that will help you sell from listening to yourself talk.
3. Interpret the Information. What is it they are actually saying? If you are not clear, ask more questions such as, “Can you say more about that?” It shows you are genuinely concerned about understanding exactly what they are sharing with you.
4. Confirm the Information. Summarize what they have shared

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