This paper will be focused on illustrating four points regarding interpersonal skills. By definition interpersonal skills are those essential skills involved in dealing with and relating to other people, largely on a one- to-one basis. The care of patients is the primary concern of all health care providers so in order to achieve this goal, providers and healthcare personnel have to maintain and improve performance and good clinical care. Good interpersonal skills can lead to creating a friendly environment for patients and staff, effective time management, improvement in patient care and can also help developing a good reputation for the clinic or hospital. The scenario I will present in this paper will be between a health care worker and an unruly patient and how using interpersonal skills will mitigate the situation.

Ruth Baxter, a patient at the a local clinic in Beaufort, South Carolina had an appointment at 10:00 and promptly filled out her paperwork and sat waiting to be seen. At 10:15 Ruth began to get really anxious. At 10:25 Ruth decided to make a complaint to the front desk clerk about her waiting so long to be seen. The front desk clerk, John Green decided to use one of the many interpersonal skills he has acquired over the course of his career. He decided to use his interpersonal skill of communicating to Ms. Baxter to try to help mitigate the situation. A great health care professional has excellent communication skills that include speaking and listening. They are able to follow directions without problem and can easily communicate with patients and families to understand their needs and explain treatments. Mr. Green decided to effectively listen to Ms. Baxter’s complaints. Ms. Green appreciated the fact that he didn’t interrupt her and listened to her active complaint about waiting so long to get seen.

The second interpersonal