...Car Rental Ghana TOPIC: ONLINE CAR RENTAL SYSTEM * CHAPTER -1 INTRODUCTION TO ONLINE CAR RENTAL SYSTEM 1.1 Introduction This project is an online car rental system. It is a web based system specially designed for car reservation management. Through the system, customers can view the rental car company’s available cars and their features. The customers can register and make reservation for the cars online. Through the same system the company can manage its cars’ stock, personnel’s details as well as its customers’ details and reservations. 1.2 Reason for the Project People get a rental car for various reasons. One of them could be because they do not possess a car and would need an escort for a special event like a wedding, a gala or probably touring and travelling around. In order to achieve their aims and save a lot of their time going up and down in quest of a good rental car company, they could find about 80 percent of the information they need about rental car companies around their location and the services they provide on the internet. On the other hand rental car companies can increase their return on investment (ROI), reach and maintain a potential market or group of clients on the side. Online services seem to be the best solution to both parties’ situation. In fact various business processes and communication between companies and between their customers have been improve thanks to the advancement of Information Technology and internet...
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...TAPESCRIPT Unit 1: The Weekend 2. Let’s Listen 1. A: So how was your weekend, Don? B: Well, I wanted to go dancing with my girlfriend but she was too tired to go out. A: So what did you do? B: We just stayed home and watched TV. 2. A: I had a great weekend. B: What happened? A: I met this really terrific girl and I think she likes me. B: Really? A: Yeah, we’re going out next weekend. B: All right! 3. A: What did you do last weekend? B: Umm, I spent most of the time at the gym. A: How come? B: Well, I plan to enter a bodybuilding competition next month. A: Gee, I didn’t know you were a bodybuilder. B: Yeah. Want to see my muscles? 4. A: So, what was your weekend like? B: Not very good. My brother came over. A: Yeah? » B: Well, he’s got three young boys. I spent all weekend playing computer games with my nephews. Now I’m exhausted. A: I’ll bet! 5. A: Did you have a nice weekend? B: Mmm . Not too bad. A: Did you do anything special? B: Well, I saw a really good movie. A: Who with? B: Oh, I don’t think you know him. It’s this really good-looking guy I just met. 6. A: Did you have a nice weekend, Teresa? B: It was okay. A: So what did you do? B: Well, I met some friends on Saturday and we rented a video. A: How about Sunday? Did you see the World Series on TV? B: The what? A: The baseball game. B: Oh. No, I was too tired. I slept most of the day. A: You’re kidding! You missed a really great game. 3. Let’s Listen 1. A: So...
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...approach car buying and are thus creating new market segments. Consumers expect businesses to address environmental influence on how products and services are delivered, and to work with the natural environment instead of slowly destroying it. Also people Consumer behavior is deeply influenced by factors, such as buyer’s culture, subculture and social class and age. Each generation will search for, select and purchase a product or service for use and disposal based on personal wants and needs. Each of these groups is a different segment of the market. For example a business wants to cater to those between the ages of 17-30 they do market research to find what type of vehicle appeals to this particular group. 2. Describe the values held by this emerging group of drivers that incline them toward car sharing programs. The drivers who use the car sharing are attracted to the program because of it is affordable. The program can offer access to a car without the stress of car ownership hassles such as routine maintenance and auto insurance, nor will they risk losing their car if they cannot afford to pay it. It is also convenient for low-income households as it enables us they money they would usually use for a car payment toward other household or personal expenses. Car-sharing services also cater to certain demographics because they provide the practical aspects of car ownership. The increasing business of car-sharing has already begun to encroach on the market for rental cars...
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...Think About Cars. 1. Answer: Zipcar has created a model that would be difficult for other companies to imitate with its technology infrastructure and low over-head. I think the motivation of Zipcar is the innovation services and customer first basic purpose. The initial business plan of Zipcar was to provide the convenience of owning a car, without actually having to pay for all the expenses of actually owning a car. They wanted to target those that needed a car for only a few hours, as compared to renting a car for a whole day. Zipcar is the perfect answer for customers who wanted to rent a car for few hours in their home city. That just goes to say that Zipcar had a target niche market and fully utilized technology in their business modeling. The convenience of the car renting process to Zipcar’s customers makes it very likely that they get repeat patronage, giving them a sustainable advantage. About the scale, I would like to give it 4. 2. Answer: Yes, I think Zipcar has a good story to tell. About the question of accessing to market, the company’s target customers are educated and internet savvy urban dwelling people, so I think it’s easy for Zipcar’s employees to clearly explain what they do and what the benefits of its service which is non-car owners will have the service at their disposal whenever they require thru reserving it on the web. 3. Answer: Core Strategy: Zipcar’s business mission is envisioning a future where car-sharing members outnumber car owners in...
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...Alexandra K. Mejia Pepen. 12-0472 Robert Townsend’s “Up the organization” Book Review In this book we may notice that the author, Robert Townsend is a rare being—a man who succeeded in corporate life, becoming a director of American Express and then president of Avis, a car rental company, this book that has become a classic, the extremely interesting (and still relevant today, though now out of print) “Up the Organization”. In it the author make us clear about many of the holy commandments of corporate life. The book’s subtitle is kind of an exact short resume of its contents: “How to Stop the Corporation from Stifling People and Strangling Profits”. Townsend’s book had the benefit not only of being free of fancy words, but also of being easily digestible—it ran to around 180 pages and was divided into very small sections, none of which was longer than three pages. It was particularly tough on the vanity and stupidity of executive leaders, and it argued that a wide range of the perks of the leader’s job should be abolished—from the reserved space in the corporate car park, for instance, to the corporate jet and the company shrink. It also show to us how to really use the spots on a company. A big example of a fancy “spot” on a company that he give us is the “Chairman of the executive committee” and how we can use this title, that nobody nows what it really means, to manipulate our clients mind. As the example...
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...accounts, and reservation modifications can all be accessed with a member’s mobile device. Customers will find it difficult to get the same level of service form another competitor. The creation of user friendly IT systems has simplified Zipcar’s car rental experience. Zipcar has managed to limit the bargaining power of buyers by decreasing the likelihood of customers switching. Bargaining Power of Suppliers Zipcar’s has experienced a steady growth, expanding its services into new locations. Taking advantage of incentives for sustainability have helped Zipcar limit the bargaining power of it suppliers. Automation of services create less dependence people, places and services that are synonymous with the traditional suppliers of the car rental industry. By dealing directly with car manufactures they can limit their bargaining power of the supplier. Entering into purchasing agreements can help to negotiate the selling cost of the car. Industry Competitors Industry competitors of Zipcar would be the traditional car rental companies. These companies are constrained by lengthy paperwork processes and subject to typical business hours of operation. Traditional vehicle rental companies do not offer hourly rentals. Zipcar has established a niche in the market through systems automation that creates efficiency by aligning its business strategy with an effective use of information...
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...Blue Ocean Strategy Paper Julian Mackie MKT/421 November 24, 2014 Stephen Grothe Blue Ocean Strategy Paper When you think about a Blue Ocean Strategy, there are three words that come to mind. The first one is innovative. Blue ocean strategy generally refers to the creation by a company of a new, uncontested market space that makes competitors irrelevant and that creates new consumer value while decreasing costs. It was introduced by W. Chan Kim and Renee Mauborgne in their best-selling book of the same name. The second word would be intelligence.” The Blue ocean strategy made it so companies would be able to come up with a whole new way to do business in either an industry or invent a new way of doing business.” ("Financial Times", 2014). The third in final word would be strategic. There are a few guidelines that were proposed to companies seeking to create blue oceans. The first guideline would be to identify the key features/dimensions that currently define a product and or service. The second guideline is to identify a group of customers who only value a subset of these features. These customers may be currently using lower end alternatives, or maybe very different from the current customers while having needs that similar at some fundamental level. The third guideline is to make a product or service better on the dimensions valued by the new target customers. “This step is counter-intuitive but necessary in order to create value while decreasing cost. The final...
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...ONLINE CAR RENTAL SYSTEM SCHOOL OF ENGINEERING AND TECHNOLOGY BSC Computer science COURSE CODE SCO 400 BY MUHAMMAD TOBOSO DAUD REG NO: J17S/11624/2011 Phone No: 0770305102 Email: modifaya@gmail.com Supervisor: Daisy M Ireri Table of Contents CHAPTER 1: INTRODUCTION 4 1.1 The Background of the Project 5 1.2 Problem Statement 5 1.3 Objective 6 1.4 Project Scope 6 1.5 Project Significance 7 Conclusion 7 CHAPTER 2: LITERATURE REVIEW 8 2.1 Introduction 8 2.2 MANAGEMENT INFORMATION SYSTEM 8 2.3 Facts and Findings 9 2.3.1 Domain 9 2.3.2 Existing Systems 9 2.3.3 Problems in existing system 10 2.3.4 Differences between the manual and the computerized system that is going to be developed 11 CHAPTER 3: RESEARCH APPROACHES AND METHODOLOGIES 12 Research methodology 12 3.0 Introduction 12 3.1 Project Methodology 12 Waterfall Methodology 12 3.2 System Study and Investigation 12 3.2.1 Interviews 13 3.2.2 Observation 13 3.3 Summary 13 3.4 Budget 14 CHAPTER 4: SYSTEM ANALYSIS AND DESIGN 15 4.1 REQUIREMENT ANALYSIS 15 4.1.1 User Requirement 15 4.1.2 Functional Requirement 15 4.1.3 Non-Functional Requirements...
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...2014 An assignment on Customer service Contents Introduction 3 1.1 Discussion on the reasons for using customer service policy 3 1.2 The purposes of evaluating a customer service policy, indicating how this can assist future staff training and development 4 2.2 Evaluation of different communication methods and how these used to best effect 5 2.2 Analysis on customer perception is influenced by customer service provision 5 3.1 Sources of information on customer requirements and satisfaction levels 6 3.2 Carry out research on customer requirement and satisfaction levels for a selected business, suggesting potential improvements 7 4.1 Delivering customer service in a business 8 4.2 Review own performance in the delivery of customer service and recommendations for improvements 9 Conclusion 9 References 10 Introduction The objective of a business is to make profit and maximize its wealth and to ensure the customer satisfaction with which the business operates its activities. Customer satisfaction is a very important factor for surviving in the business world. Proper management of customer service ensures the retaining the business’s existing customers and prevent them to go its competitors. Hill, Roche & Allen (2007) indicated that customer satisfaction means the ways to fulfill the needs and demands of customers in exchange of their required goods and service. The researcher will illustrate the reasons for using customer service policy, the purposes of evaluating...
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...but it depends on the market they are targeting on. Like in Pakistan most of the people are middle class families who cannot afford to drive a car so for them this scheme does not create any difference for them. Secondly, it would be an expensive deal for Pakistani market because as per petrol prices are rising day by day and as the crime rate are increasing and car snatching is so common that no company would take risk to invest in Pakistani market. 2. How would this idea compete with the traditional car rental industry? Unlike traditional car rental industries, it eliminates the long lines and frustration at the rental-car office, and gives its members the grab-and-go convenience of renting a vehicle 24 hours a day, paying only for only as long as needed, and usually with little advance reservation notice. And with no fuel, insurance or maintenance costs, Street Car has become a great option for drivers with minimal transportation needs, and those with no interest in the price and parking headaches of vehicle ownership. It also provides ease and convenience, which are the greatest advantages of car sharing, behind the obvious financial savings. Unlike a traditional rental-car office, Streetcars clients climb behind the wheel and drive off the parking lot in seconds with no lines, no waits, no paperwork. Members reserve their car by computer, phone, text message or cellular app. Simply fill in the preference blanks - what time, how long, pickup point, type of vehicle -...
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...the business strategy of Zipcar and information technology. 8 As the CEO of Zipcar, what would you do to sustain a competitive advantage? 8 Is Zipcar a Success or Failure? 9 Will Zipcar Survive? 9 Should Zipcar Alter Their Strategy? 10 References 11 Case Description Zipcar is a company that was co-founded by Antje Danielson and Robin Chase in January of 2000, and was based on a car-sharing system originally utilized in Germany and Switzerland. The concept was to allow car rentals by the hour, with arranged pick-up and drop-off times located in neighborhoods allowing customers to simply walk to the vehicle without the need to wait in line. Danielson and Chase were concerned about the environment and this was their solution to vehicle overcrowding. Additionally, they feel their service helps to alleviate the headaches associated with owning a car, and gives people the option of having a second car or a bigger car, if it suits their needs, without having to buy. Zipcar is backed by a proprietary IT platform which allowed the flow of information between customers, cars and the company, and social networking technologies which allowed them to develop an online community of members. Therefore, IT plays an integral part in the company’s success by creating a buzz and encouraging community development. By focusing on automation, customer empowerment, transparency and community, Zipcar brought the Web 2.0...
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... Jeuzell Azairah Paul Reyes Name of Business: NEWS TRANSPORT Mission * We will ensure an economical and a hassle-free car rental services by treating our customers as royalties and providing them an exceptional experience that will cater beyond their needs. * We will treat occurring problems as an opportunity for improvement and to the betterment of the business. Vision * NEWS TRANSPORT will rise with other car rental transportation services by committing to excellence and providing unmatched customer service. Marketing Survey Questionnaire (Draft) Name: Check your answers to the following questions. 1. When travelling, what kind of transportation services you use? Please check all that applies * Own car * Bus * Car rentals *If you checked the "car rentals" please proceed to question # 5 2. List all the places you have been to 3. Have you tried renting a car? * Yes * No *If yes, please proceed to question #6 *If no, please proceed to question #4 4. Are you willing to rent a car? * Yes * No *If yes, please proceed to question #7 *If no, what are your reasons? 5. How much are you willing to pay? (Per pax) * 500 - 550 * 600 - 650 * 700 - 750 * 800 and above. 6. What are your usual negative experiences when renting a car? Please specify 7.) Approximately how much would you like to spend on a trip? * Php. 1,500-3,000 * Php. 3,000-5,000 *...
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...Rental car industry is a multibillion industry which needs proper management for it to bear good returns. Unlike other service industries, the car rental service is highly consolidated which gives new players into the business a cost disadvantage incurred from the high input cost and low economies of scale at the same time. This industry has become more competitive and a big chunk of the competition comes from two main sources within the market chain, these are leisure and corporate segments. The major players in the market have established networks of collaboration and deals with majority of the leisure segments and corporate leaving only a smaller percentage for other smaller car rental companies. But that does not rule out the possibility of competition among the major players (Jim Suhr, 2004). Developing of a proper working culture is a step towards revival of the car rental company. The company should strive towards training of their workers on how customers should be handled in order to achieve the satisfaction they deserve. The workers should also have a culture of team work, which will help them to cover any loop holes of service delivery thus maximizing their efforts towards having excellent services to the customers (Singh, 2002). In addition the company must ensure customer satisfaction through, putting the customers first. For instance, whenever a customer calls for an assistance in case of mechanical failure, the company should have...
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...Variable: Quantity of economy cars. The units of measurement that will be used in this analysis are quantity. For example, 1 economy car, 2 economy cars, etc. 2) Independent variables: a. Price (P): This variable will be important because price is a factor when renting a car. Price is also a factor when 60% of customers are college students. We expect to not see a correlation when prices go up, conjointly rental of cars will decrease. b. Season of semester (S): This variable will be important because when a semester is in session there will be more students to rent cars. We will see a negative correlation when students are not in session. Less students mean less rentals. c. Flights per day(FD): This variable is important because depending on the flights per day, this company will need to have the advantage of supplying an increased amount of cars on these days. There will be a positive relationship when flights increase, the number of car rentals will also increase. d. Holidays(H): This variable is important because during holiday’s more people travel and this mean an increased amount of rentals will be necessary. We will see a positive correlation. Whenever there is an increase in holidays, there will be an increased need for car rentals. e. Weather season(WS): The change of weather depicts when customers need more rentals. For example, summer season individuals travel more, and therefore requiring rentals for their travels. We will...
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...DEGREE NAME: BSC IN COMPUTING MODULE TITLE: TITLE OF REPORT: CAR RENTAL MANAGEMENT SYSTEM STUDENT NAME: LEANO KEBOITSI BOTHO STUDENT ID: SGB11000928 TU STUDENT ID: 0412800 SUPERVISOR: SUBITHA SIVAKUMAR SECOND READER: MR SIVAKUMAR DATE OF SUBMISSION: 20 OCTOBER 2015 ABSTRACT Fenam car rental management system is being developed in order for clients to book cars from the car rental company from anywhere in the world. This particular system will obtain data from the client by means of completing an online registration form with their personal information. By registering the web site the customer will have the ability to book any car of their liking from the Fenam car rental website. The fenam car rental management system will entirely be incorporated on online systems. It computerizes the manual process by being very efficient and successful. The computerized system makes it possible for clients to provide full information on what kind of car they want to rent. It consists of the kind of car they would like to hire as well as the location. The main aim of the fenam car rental management system is to create a web site for all people so they can book cars for rent together with their individual necessities from anywhere. ACKNOWLEDGEMENT I would like to direct my deepest gratitude to my university lecturer Mrs. Iyer for presenting me with the opportunity to carry out this enlightening and interesting project, she was...
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