...The purpose of this memo is to explain the role of technical writing in professional sports, specifically the Colorado Avalanche Management and Team Services department. The information was gathered from an interview with Francois Giguere the former General Manager and Executive Vice President. Background Mr. Giguere previously worked as the Assistant General Manager and Vice President of Hockey Operations for the Colorado Avalanche and he also worked in the Quebec Nordiques organization before the team moved to Colorado. He was promoted May 2006. He has won two Stanley Cups in his career with Colorado. Methods of Communication Mr. Giguere explained to me that he sends a lot of emails to people within the organization. The emails he sends are to department heads such as Scouting, Communications, Marketing, Player Development and the Team Services department. He also uses memos to communicate with his colleagues. He also sends text messages if he is in a hurry and needs to be more direct with a certain people. Management Hierarchy Forms of Writing Within The Organization Within the Colorado Avalanche organization there are several forms of writing: Memos. Keep everyone up to speed on daily activities. There are different forms of memos used to do this. • Manager Memos. A memo is sent out by the General Manager after every trade, free agent signing or contract extension. This is to keep people informed about contract negotiations. A memo includes player profiles...
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...In this internal Cliffside Holding Company memo, Mr. Anil Ravaswami, Vice President of Human Resources of writes to Ms. Cynthia Castle, CEO to discuss the proposition of a leadership development program for junior insurance executives. Ms. Forsythe of Cliffside Holdings has proposed the new program and identified the total cost to be “$100,000.00 per year plus approximately the same amount for lost time on the job.” Mr. Ravaswami discusses the reasons he believes Cliffside Holding Company should not fund this new development program. The memo and rationale will be analyzed using the steps for Critical Thinking modeled in Asking the Right Questions by Brown and Keeley (2015). What are the issue and conclusion? The issue, or question being raised is apparent in the first sentence of the memo, “That we establish and fund a new leadership development program of our junior insurance executives.” Ravaswami writes that several of the senior leadership members at CHCM have not gone through such training and despite this, are all very “successful and effective without such programs” He goes on to point out that personality traits such as ambition, self confidence and intelligence were possessed by several known leaders throughout history show that leaders are not made, but born. The conclusion, as highlighted in the ‘Conclusion and Recommendations’ of the memo is “CHCM should not invest in the proposed initiative to send its junior executives for annual leadership training.” In...
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...Create a memo describing your initial analysis of the situation at FAME as it relates to the design of the data base application. Write this as though you are writing a memo to Martin Forondo. Ensure that your memo addresses the following points: a. Your approach to addressing the problem at hand (for example, specify the systems development life cycle or whatever approach you plan on taking). Mr. Forondo, FAME (Forndo Artist Management Excellence) needs technology support to track the contracts of artists, a proposal for contracts to new artists, calendars of artist schedules and the performance shows, etc. In any event, music manager today have to be informed about a lot more things than they used to in the past including music licensing, merchandising, sponsorships, branding, crowdfunding, endorsements, social media, direct-to-fan strategies, and more; and putting together a winning strategy for your artists requires the right information in the right context. You also have to have to figure how to acquire financing, make the right connections, get bookings, break through barriers, enter into strategic alliances and joint ventures, generate income for your artists from multiple sources and get maximum exposure for your artist in an ever-changing music industry landscape. This can be achieved by developing an application for your artist management and managing the artist data in the backend using SQL/DB2 database. The application can be managed by the admin, artist managers...
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...commissions laid out the scope of their duties and their responsibilities in the specific office or position they were appointed to. And they served at the pleasure of the king (or queen), meaning they could be dismissed by the monarch at any time. These traditions applied throughout the Royal Navy, including in ships stationed in Britain’s North American colonies. During the War for Independence, the Continental Navy maintained these traditions. And after the U.S. achieved its independence from Britain, both the Revenue Marine (starting in 1790) and Navy (beginning in 1798) carried them forward. Foreword CONTENTS i Overview 1 Application Format & Contents 9 Narrative Memo 13 CO’s Endorsement 21 Interview 31 Conclusion 41 Appendix A (Officer & Enlisted Careers) 43 49 OCS, CSPI, DCE, AVCAD APPLICATION PREPARATION HANDBOOK OCS, CSPI, DCE, AVCAD APPLICATION PREPARATION HANDBOOK FOREWORD president”. That means they can be dismissed at any time without any reason. These terms of service date back centuries, and are the source of the words we still use to describe the status of the people within the military hierarchy: “enlist”, “warrant”, and “commission”. Starting over 500 years ago, ranks in Britain’s Royal Navy paralleled the distinctions that existed in civilian society, when a rigid class system existed. As today, crews were made up of seamen (there were no...
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...COMM 3201: Correspondence Package During the course of your career you will be asked to communicate with internal and external customers via letters, memos and e-mails. E-mail has increased the amount of messages most employees create. Very few positions offer an administrative assistant who is responsible for creating and /or editing messages. Most positions with administrative assistants are at the executive level. All employees with a computer will likely be expected to create and respond to correspondence with minimal or no supervision. By getting the message right the first time you will save your company time, money and frustration. Due Date: Weeks 9, 10, and 11 (See DC Connect Calendar for your due date) Value: 20% (5% for each submission) Submission Format: On time: Hardcopy, in class to professor Late: Assignment Dropbox in DC Connect (late voicemail will not be accepted) You will be taught to respond to various types of requests by writing letters, memos, e-mails and creating voicemail messages. A scenario will be given for each correspondence and time given in class to work individually while receiving professor feedback. Components of the correspondence package will be assigned separate due dates. Evaluation: Letters, memos, e-mails Appearance 1 2 Content 1 2 3 4 5 6 (Clear, concise, complete) Tone 1 2 3 4 (Appropriate for purpose, professional) Mechanics 0 1.5 3 (Spelling...
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...Chapter One Introdution: Fundamentals of Business Writing I. The major differences between school writing and business writing School writing, typically in the form of essays, is aimed at impressing the audience, i.e. examiners. To score high, student writers have to use fairly complicated vocabulary and sentences in their written work. Business writers, however, mainly aim to communicate information to their colleagues, clients, and other associated parties. They are relatively free to use what language that can get the business done efficiently and effectively. II. Seven steps in the process of wring 1. clarifying your aim 2. identifying your readers 3. making a general plan 4. sketching a synopsis (大纲) 5. drafting your text 6. putting the draft aside 7. revising and editing ★ Writing is a recursive and creative process. The detailed plan is not adhered to in actual writing. Writers frequently come up with ideas that are activated in the process of writing. Writers read the text they have already produced to help generate more ideas. In effect, the writing process is no linear at all but is characterized by recursive ness and creativeness. III. Three principles of business writing 1. Clarity – means setting your message across clearly. (See detailed information on page 4) 2. Consideration – good business writers take their readers’ needs, problems, and reactions to the writing into consideration. And they...
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...Memo To: InterClean First-Level Managers From: Vanessa Sutton, Sales Manager Date: March 15, 2010 Subj.: Manager Behavior As you know the merger with EnviroTech, Inc. is approaching finalization. We would like this transaction to be as smooth as possible; we feel that EnviroTech will provide us with the opportunity to become a full service operation. In order to make this a successful move, all first-level managers are ask to restructure job responsibilities which should provide new potential for employee career advancement. As with any change, there will be concerns and questions. Your role as managers are to explain how manager’s behavior can affect the productivity of his or her workers; describe the types of management action that align with employment laws and those that do not; and describe best practices for working within a diverse work environment. I encourage you to respond in a positive and supportive manner. Your roles as managers will be vital to making this a successful transaction; there are several factors that affect the productivity of workers such as people skills, management skills and the most important attitude. Manager’s behavior can help establish a positive open organizational climate, which will help its team members feel safe and be more productive at their job. Insure that all your employees know what is expected of them and what’s available for them to accomplish their jobs and promote quality customer satisfaction. Mangers should...
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...Memo To: Harrison Corporation From: Date: October 25, 2010 Re: Recruitment and Selection Strategy/Rewards and Compensation Memo Introduction Harrison Corporation is a global leader in producing office supplies with plans to expand the business to Central America. The global aspect of the organization stands on its foundation of providing excellent customer service, which does not always come easy. Providing excellent customer service as an organization entails excellent customer service skills at the individual level of all personnel, senior and new employees alike. To continue building on the factor of providing excellent customer service, this memorandum will outline certain key aspects including key qualifications for personnel and a proposed recruitment strategy. In addition, this memorandum reviews how candidates will be attracted to join the Harrison Corporation, how the selection process will be handled, and any incentives offered to promote excellent productivity and customer service. Key Qualifications In any organization, hiring the proper personnel ensures common goals are carried out to full potential and prevents many unnecessary problems. Staffing an organization involves more than simply hiring any applicant. When selecting the right personnel, there are key qualifications that must be present. The following will discuss key qualifications for a person filling the Customer Service Specialist (CSS) position. Customer service is an integral...
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...Career Resources: At a Glance Resources for Students and Alumni Seeking to Advance Their Careers • Phoenix Career Services: This tool offers valuable resources for new and current students looking to develop a clear career plan throughout their education. The tool also provides critical assistance to help students identify their career path by completing a series of assessments through My Career Plan. It helps them look for professional opportunities, prepare for interviews, explore ways to achieve career advancement, research different jobs in a chosen field, and browse jobs by high-growth area. Students can browse résumé templates geared to different professional fields and create and store different résumés for different employers or jobs. They are also able to practice with the interview prep tools that allow them to record themselves in a mock interview and search thousands of job opportunities from some of America’s leading employers actively recruiting University of Phoenix students and graduates. https://portal.phoenix.edu/career.html • After graduation, a variety of helpful career resources are available through the University of Phoenix Alumni website. These resources are available to University of Phoenix students and alumni and include the Alumni Employment Board, U.S. Job Banks, Career Management, Résumé Guidance, Professional Associations, and Journal of Leadership Studies. https://alumni.phoenix.edu/ Looking for Information...
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...Accounting and Communication: Final Project I plan on graduating from Temple with a bachelors in science in Accounting. Afterward, I desire to enroll in Graduate school at Temple University to complete my Masters degree. Hoping I will be skilled enough (CPA test preparatory classes may be necessary) to pass the CPA (Certified Public Accountants) exam, I intend to apply to a private accounting firm. In order for an Accountant to internally do their job correct, they need to ensure that firms are efficiently run financially while also making business decisions that would lead to prevented loss/future profit. They prepare, analyze and verify financial documents that are recorded in an accounting journal, balance sheet, income statement, statement of cash flows and shareholders’ equity. Externally, an Accountant could be employed by a public corporation and sent out to off-premise locations to perform audits. The duties of an accountant depend on whether they are a private or public accountant and which department they work in. Public accounting for the most part has to do with auditing, taxation, and external duties. Private accountants are more internal and deal with budgeting, inventory, cost accounting and internal auditing. In 2009, the median annual wage for accountants and auditors was $60,340, according to the Bureau of Labor Statistics. Personally, I like the internal work that has to do with financial accounting, not managerial accounting. I’m more of a numbers type of...
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...Preparing for Your Career Planning for the right type of job Start early. Finding time to devote to your career planning is not easy. But early exploration and preparation are crucial for later success. Think broadly. Explore different ways to use your graduate degree. In addition to teaching and research inside and outside of the academy, consider jobs in government, the non-profit sector, and industry. Informational interviews with people in different jobs and working in different kinds of institutions can help you make the career decisions that are best for you. Following the business press (e.g., The Wall Street Journal) or trade publications specific to your discipline can help you learn about many issues relevant to your chosen field and what trends are shaping that field. Understand what you want. The best job is one that is right for you. Know what you want out of your career— in academia or elsewhere. Have a career vision and link your goals to the preparation that you will need for being a standout candidate. Having a career plan will help you think about which publications, presentations, and activities you can do to show that you are right for the type of job that you want. Position yourself for the market. Focus on cultivating professional relationships with your committee members, demonstrating professionalism to them, and doing quality work—regardless of the type of job you want to secure. After all, your committee members and references are asked to comment...
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...Human Resource Strategies and Typology of Careers Name Institution Affiliation Human Resource Strategies and Typology of Careers My former employer could be categorized as an academy strategy. The company falls under this category because of a number of reasons. An Academic Strategy is a company employing an approach of academy staffing (Herriot, 1992). The company I was working for, employed this strategy by their will to try and hire talented people who are entering the job market, especially young men and women who have just left college and seeking employment. This plan aims at grooming and mentoring the newly acquired recruits for a long term career and partnership with the company (Herriot, 1992). In this regard, the company’s aim and goal are to look for these young people with potential and be able to develop them internally within the organization. Therefore, the company tries to encourage and motivate the newly recruits to contemplate what they do as something of inclination or vocation rather than taking it as just a job. This is aimed at developing a sense of great pride and enthusiasm in their ongoing and increasing professional development. For this reason, the company recruits talented people and coach them on how to develop the skills that coincide with the company’s needs (Herriot, 1992). My former employer could be regarded as a medieval trade guild. This is due to the nature of the company’s operations in terms of employees beginning their...
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...acquire the knowledge and abilities that will allow us to function successfully in the world of business. In all our efforts to prepare for employment, we often overlook the importance of knowing how to communicate effectively in a business setting. We learned from Long Pham and Isidore Okoro that employers look for good communication skills beginning with the hiring process. For any prospective businessperson, it is imperative to understand the role of verbal and written communication and how it should be conducted effectively. This memo is an effort to share and inform you of some of the most important features of business communication. Choosing a Medium When choosing what medium to use for a message, Isidore and Long suggest that it depends on the culture within the firm. E-mail is accepted for most information. The article by Inc.com “How To: Communicate with Employees”, states that as a general rule, anything that requires development of an interpersonal relationship with an employee requires face-to-face communication. Urgent matters are best handled in person as well. Because words on a screen lack context, tone, and nonverbal cues, Long Pham emphasized: when in doubt, speak in person. Verbal Communication Verbal communication is vital to the success of any company. Having good verbal communication within the workplace can help build good relationships among coworkers and employees, and increase productivity and speed in the workplace. Consequently, displaying...
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...Management of Soft Skills @ Campus Placement ABSTRACT Every student pursuing a professional career in engineering/management or any other stream has an ambition to obtain a challenging job in a company of repute (a brand name) and make a successful career. The eligibility of any student for campus placement although decides on the basis of his current and past academic performance (i.e. 10th and 12th marks) but his success in the interview is mainly depend on the technical knowledge and mostly on presentation / communication skill/general awareness. This implies the importance of soft skill knowledge at this stage. Basic campus placement activities conduct in three phases. 1. Technical or subject Test 2. Group discussion 3. Personal Interview A group discussion or GD conducted to test following skill of the candidates. • Interpersonal skill-listening, speaking, receptiveness, team spirit etc. • Clarity of thoughts-knowledge and ability to link known fact • Communication skill- coherence And the interview process to evaluate the candidate on various aspects such as goal, attitude, and motivational level ability to react the situation etc. This also helps company to assess the cultural fit between the company and students. This paper will elaborate on exact soft skill required for the students who are ready for placement i.e. final or pre final year students of the college based on four important factors...
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...NOKIA burning platform Earlier this week, Engadget published an internal memo written by Nokia CEO Stephen Elop in which he, now famously, likens his company’s situation to that of an oil worker trapped on a burning platform. His only option for survival is to radically change his behavior and jump into the icy waters of the North Sea. A situation Nokia now finds itself in after having made a series of poor decisions. Elop conveys it this way: How did we get to this point? Why did we fall behind when the world around us evolved? This is what I have been trying to understand. I believe at least some of it has been due to our attitude inside Nokia. We poured gasoline on our own burning platform. I believe we have lacked accountability and leadership to align and direct the company through these disruptive times. We had a series of misses. We haven’t been delivering innovation fast enough. We’re not collaborating internally. Nokia, our platform is burning. The candor and brutal honesty in which Elop delivers his message is the reason his memo has twitter, facebook, and the blogging community abuzz. As he rallies his troops to “changed behavior” his message is one that should not be lost on the rest of us. More often than not – in our businesses, our careers, our relationships, and in our very lives – we stand atop our own “burning platforms”, resisting or ignoring the clear signs that we are in danger and that a radical change in behavior is needed to survive or to lead a...
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