...CASE STUDY 8 CARLSON COMPANIES STORAGE SOLUTIONS Carlson Companies (www.carlson.com) is one of the largest privately held companies in the United States, with more than 171,000 employees in more than 150 countries. Carlson enterprises include a presence in marketing, business and leisure travel, and hospitality industries. Its Carlson Hotels Worldwide division owns and operates approximately 1,075 hotels located in more than 70 countries. Radisson, Park Plaza, and Country Inn & Suites by Carlson are some of its hotel brands. The hotel loyalty program is named Club Carlson. The Carlson Restaurants Worldwide includes T.G.I. Friday’s and the Pick Up Stix chains. The company registered approximately $38 billion in sales in 2011. Carlson’s Information Technology (IT) division, Carlson Shared Services, acts as a service provider to its internal clients and consequently must support a spectrum of user applications and services. The IT division uses a centralized data processing model to meet business operational requirements. The central computing environment has traditionally included an IBM mainframe and over 50 networked Hewlett-Packard and Sun servers [KRAN04, CLAR02, HIGG02]. The mainframe supports a wide range of applications, including Oracle financial database, e-mail, Microsoft Exchange, Web, PeopleSoft, and a data warehouse application. C8-1 In 2002, the IT division established six goals for assuring that IT services continued to meet the needs...
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...to attract new target markets while still catering to there existing customers. New promotions for families will be offered to stimulate volume in this larger market segment. TGI Fridays Credo is to “treat all our guests as we would an honored guest in our home” (Carlson Resturants Worldwide, 2009). They will continue working to create an atmosphere friendly to every race, gender and age. Friday main focus will be to make Fridays fun for young children dining... T.G.I. Friday’s [pic] 1. Geographic Geographic segmentation is used for dividing the market into different geographical units such as nations, states, regions, countries, cities, neighbourhoods, etc. Carlson Restaurant is the parent company of T.G.I. Friday’s Inc. Carlson Restaurants is a privately held company owned by the US-based Carlson Group, a company that involves in hospitality, travel and marketing industries. Carlson Restaurants owns, operates, and licenses more than 1,000 restaurants in 61 countries. Asia is a big market for the company and it had a resilient performance last year. Asia-Pacific accounted for about 60% of the company’s revenue last year. Countries like India, China and Japan are the growth engine for the company, adding that Malaysia is also a growing market in Asia. “Asia in general was the best performer last year followed by Latin America,”, adding that there are seven T.G.I. Friday’s restaurants in China and nine in India. T.G.I. Friday’s restaurant in The Gardens...
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...restaurant chain focusing on casual dining. The company is a unit of the Sentinel Capital Partners and TriArtisan Capital Partners, who purchased the company from Carlson Companies in May 2014. The name is asserted to stand for "Thank god it’s Friday", although as of 2010 some television commercials for the chain have also made use of the alternative phrase, "Thank God it’s Friday's."[3] The chain is known for its appearance, with red-striped canopies, brass railings, Tiffany lamps, and frequent use of antiques as decor. One critical success factor for Fridays is to increase its market share in order to achieve more customers and keep up with competitors. Another critical success factor is for employees to have positive and friendly attitudes in order to provide guest satisfaction. Another critical factor to Friday’s success is the consistent decor music and lighting across their restaurants in order to provide a lively environment that keeps an engaging atmosphere for customers to feel welcomed and have a good time. TGI Friday's target market is the middle and upper middle class people from urban areas between the ages 22 to 55. This is due to the fact that despite being perceived as good value for money, Friday’s menu is still costly. TGI Friday’s business strategy is to spend 3% of revenue for advertising and promotion. Spreading the name in the market to improve its awareness is one of the company’s main focuses. The company is always looking to expand while maintaining the...
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...latest menu to attract new target markets while still catering to their existing customer. New promotion will be attract a lot of people and T.G.I Fridays will continue working to create an atmosphere friendly to every race, gender, age and others. Market Segmentation Market segmentation is the process of defining and divide a large heterogeneous market into clearly identifiable segments having similar needs, wants, or demand characteristics. Its objective is to design a marketing mix that just matches the expectations of customers in the targeted segment. Few companies are big enough to supply the need of an whole market, most of them must break down the total demand into segments and choose those that the company is best fit out to handle. Clear identification of the segment, measurability of its valid size, its accessibility through promotional efforts and appropriateness to the policies and resources of the company are the four basic factors that affect market segmentation. In this section, it has four important segmentation topics, it is segmentation consumer markets, segmentation business markets, segmentation international markets, and the requirements for affective segmentation. (Philip Kolter,2010) Segmentation Consumer Markets The segmentation of consumer markets requires the founding of sub-groups from a larger population to more specifically target for them. There is no single way to segment the market. There are essentially dozens of ways that market might be...
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...Internship Report On Human Resource Department Of Radisson Hotel Kathmandu Submitted By: Jackson Subedi PU Registration No.: 2010-2-22-0035 Submitted To: Ace Institute of Management Pokhara University Submitted for the partial fulfillment of degree of Master of Business Administration Kathmandu August, 2012 Internship Report MBAe, VII Term, AIM LETTER OF ACCREDITATION It is hereby certified that this report, entitled “Human Resource Department of Radisson Hotel” Human Hotel Prepared by Mr. Jackson Subedi Is an outcome of the 8 weeks internship undergone at “Radisson Hotel Kathmandu” The facts and ideas presented in this report are an outcome of the students’ hard work and dedication to the project, undertaken as a partial f fulfillment for requirements for degree of Masters of Business Administration The outcome of this project has been highly appreciated. ………………….. ………………….. ………………… Mr. Abhijeet Giri Training Executive External Evaluator Jackson Subedi Page ii Internship Report MBAe, VII Term, AIM ACKNOWLEDGEMENT This dissertation would not have been possible without the guidance and the help of several individuals who in one way or another contributed and extended their valuable assistance in the preparation and completion of this study. I would like to express my gratitude to Ace Institute of Management and Pokhara University for including internship program as a three credit course which has provided an opportunity to gain practical working experience in...
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...Study 3: Carlson Companies Cicely Jenkins Dr. Stephen Huber CIS505: Communication Technologies November 24, 2013 Carlson Companies Carlson Companies, a private company known for its existence in marketing, business, leisure travel, and the hospitality industries, has over 180,000 employees across the United States. Carlson Shared Services, the Information Technology (IT) division, provides services to its internal clients and thus must support a wide range of applications and services. In 2002, the IT division decided to implement a storage area network (SAN) that in turn would meet the six (6) goals established in order to meet the needs of a growing company. In this paper we will take an in depth look at Carlson’s implementation of the SAN by 1) assessing how the Carlson SAN approach would be implemented in today’s environment; 2) comparing the pros and cons of consolidating data on a SAN central data facility versus the dispersed arrangement it replaces; 3) evaluating the issues raised from the Carlson SAN mixture of equipment from a number of vendors and determine the management options for dealing with this type of situation; 4) justifying the reduction of administration and management of storage networking through Carlson’s IP SAN; and 5) assessing how cloud computing could be used by Carlson instead of a SAN. Carlson SAN Approach The Carlson SAN approach in today’s environment can be assessed by the preparation, impact and benefits obtained by Carlson in using...
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...UNIVERSITY OF SANTO TOMAS GRADUATE SCHOOL SUBMITTED TO: PROFESSOR ISMAEL C. PANGILINAN SUBMITTED BY: CHARISSE LIAO JOHN MALONZO GENE ALEC SUNGA Group 3 I. PROBLEM STATEMENT ➢ What can the company do to improve their service quality and improve customer satisfaction? ➢ Should the company focus on offering a service guarantee concept to its customers? SPECIFIC PROBLEMS (Challenges that the company will meet according to Geurs) a. How should Radisson word the guarantee? Should it be a “two-step” process? b. How should hotel managers and employees be trained for the program? c. Should the training be conducted by Radisson employees using a “train and trainer” approach or should Radisson employ a professional training firm to do the training? d. How should they handle hotels that did not readily buy into the program? e. Should Radisson’s corporate office pay for the invocations for the test hotels? f. What role should the guarantee play in Radisson/s...
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...CIS 505 Case study 3 week 7 Carlson Companies Prof Name Matthew Anyanwu Student name Sajid Mehmood Date 08/16/2015 Carlson Companies * Assess how the Carlson SAN approach would be implemented in today’s environment. In the same way as other IT staff confronted with exponential stockpiling development, Norman Owens understood a couple of years back that his organization was set out toward a test on the off chance that it didn't begin uniting its stockpiling assets onto a stockpiling territory system (SAN). Owens, a stockpiling system designer and expert with Carlson Companies, addresses a crowd of people of his associates at Storage Decisions 2003 as of late about his organization's merging endeavors. (While not so much a commonly recognized name, Carlson Companies is a global vicinity behind such understood retail and lodging networks as TGI Friday's and Radisson inns and resorts. Before solidifying onto a SAN, Owens' imparted administrations gathering upheld an arrangement to one centralized computer and 26 servers, where the greater part of the servers were working diligently supporting the organization's Oracle Financials database under HP/UX. This course of action took care of 14TB of information, more than 54 SCSI and 8 ESCON associations. "It resembled a point-to-point SCSI arrangement," Owens said, noticing, "There were a ton of links." When they required more stockpiling, "We'd simply go purchase another casing. After the organization requested that his gathering...
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...about business. To name a few of his most famous books: “Once in Golconda”, “The Go-Go Years” and “Business Adventures” are books with mainstream fame. Chapter four of the book „Business Adventures – Twelve Classic Tales from the World of Wall Street“, written by John Brooks, is called „A Reasonable Amount of Time“. A new found mineable body in the Canadian Shield was the cause for a lawsuit, filed against the Texas Gulf Sulphur Company and 13 directors of it. The purpose of the text is to show that defraud will be enforced by the law and the Securities and Exchange Commission. The fifth chapter of the book is called “Xerox Xerox Xerox Xerox”. In the middle of 20th century a lot of companies had the issue that the production of copies came along with high costs and a complicated process. Xerox Corporation, which was based in Rochester New York, grew big in the 1960s under the direction of Joseph C. Wilson. Wilson’s family company was Haloid Photographic Company, which produced photographic papers. In the post-World War 2-period Haloid found Chester Carlson, who was an inventor with the idea of building a new and cheaper copying machine. He invented a new process - electrophotography...
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...of college. She is anticipating a large expense on books but is hoping to save some money on purchasing school supplies by looking at discount retailers instead of the college bookstore. Misty has found two companies, Company A and Company B, with some great back to school deals on school supplies. Company A is offering ten percent off each dollar spent on school supplies with no minimum purchase required. While that sounds like a great deal, Company B is offering twenty-five percent off all school supplies purchased after spending an initial one hundred dollars. While both options offer a great discount, Misty wants to determine which would save her the most money. Before moving any further, Misty must determine what her total bill for school supplies might be by identifying the items she will need to purchase and then totaling the final cost. Once that has been ascertained, she will need to calculate the possible savings on each plan to determine which one will be most cost effective. Task B In order to calculate the savings, Misty is going to let (y) represent to total cost of her school supplies after all discounts have been applied. She will use (d) to represent the discount percent she is going to receive from the company. As prices from each company are comparable, she has calculated the total cost of her school supplies to be $230.00 which will be represented as the variable (x). The following is an...
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...of college. She is anticipating a large expense on books but is hoping to save some money on purchasing school supplies by looking at discount retailers instead of the college bookstore. Misty has found two companies, Company A and Company B, with some great back to school deals on school supplies. Company A is offering ten percent off each dollar spent on school supplies with no minimum purchase required. While that sounds like a great deal, Company B is offering twenty-five percent off all school supplies purchased after spending an initial one hundred dollars. While both options offer a great discount, Misty wants to determine which would save her the most money. Before moving any further, Misty must determine what her total bill for school supplies might be by identifying the items she will need to purchase and then totaling the final cost. Once that has been ascertained, she will need to calculate the possible savings on each plan to determine which one will be most cost effective. Task B In order to calculate the savings, Misty is going to let (y) represent to total cost of her school supplies after all discounts have been applied. She will use (d) to represent the discount percent she is going to receive from the company. As prices from each company are comparable, she has calculated the total cost of her school supplies to be $230.00 which will be represented as the variable (x). The following is an algebraic...
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...determination. Southwest’s operations involves low cost methods to get customer to places while the culture focuses on promotion of its satisfaction-based culture- both internally and externally; people seem to love giving into the company more than they love the company’s returns. A big airline is most likely to be the competitor. It is very likely that the corporation can introduce a system of short-haul, cheap flights via a standardized fleet with ease. The billions in revenue generated from other divisions can provide the capital required; they can even have the option to operate at a loss for a while. The question, then, turns to one of sustaining this division by attracting customers from companies like Southwest. Besides setting low prices and attempt to maximize efficiency, the question becomes: can the division’s efficiency outstrip that of Southwest’s? As stated, Southwest’s culture inspires employees to work, thus productivity and efficiency increases. This is the key behind the company’s success: fostering culture and turning the results into profit. Can a big company replicate or build the culture? Replication is difficult because usually big wigs are reluctant to change their own culture of following rules to the letter like traditional big companies to an upbeat style of Southwest. Instead of satisfying customers, maximizing shareholder value takes priority and this choice could be detrimental to the divisions’ cause (shareholders may also not be happy at the prospect...
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...CORPORATE CULTURE SECRETS OF FIVE COMPANIES EMPLOYEES LOVE How innovative companies are creating ways to build company culture while seeing tangible benefits. INTRODUCTION Creating the right culture for your company could be the best investment you ever make – and often, it doesn’t cost a dime. The world’s most innovative companies find hidden value by operating outside of established business culture. Time and time again, competitors are left asking, “How did they do that?” CORPORATE CULTURE SECRETS OF FIVE COMPANIES EMPLOYEES LOVE The answer is simple: Culture. The right culture fosters innovation, finds talent in unexpected places, and empowers employees at all levels. There isn’t a one-size-fits-all solution, but the following examples from leaders of innovative company culture will help you adopt a mindset that inspires greatness. /02 CORPORATE CULTURE SECRETS OF FIVE COMPANIES EMPLOYEES LOVE FOSTERING INNOVATION WHILE DEVELOPING EMPLOYEES If you get the culture right, most of the other stuff will just take care of itself. Tony Hsieh, Founder and CEO, Zappos.com /03 FOSTERING INNOVATION WHILE DEVELOPING EMPLOYEES Ideas From Everywhere (IFE) is a program for CareerBuilder employees, launched nearly 8 years ago as part of a company decision to adopt a strategy centered on innovation. In essence, employees are encouraged to submit their ideas for new businesses within the company. Their fellow employees are then asked to vote for the best idea...
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...Although the imminent success in the last few years,some issues have brought the company down. The pending issues that are troubling the company are the employees conditions abroad, the buying of reebok and it's sales drop last year 2012. In the website oxfam, which analyses the conditions of workers abroad, it is stated:" we asked Adidas to implement worker's rights in Indonesia". (Oxfam 1). The complaints relate to the the ongoing problems of not matching wages with the rising prices of food and supporting work abroad. This can become a greater issues because most manufacturing is done abrasive and foreign countries could rebel against western companies hence slowing down productions or damaging products. Source: https://www.oxfam.org.au/explore/workers-rights/adidas/talking-with-adidas/ Another issue is the acquisition of Reebok, although buying another company cuts competition it also bring greater responsibilities. According to article on sportsdailybusiness.com Adidas has not gained any profit from Reebok rather loss. As it states in the article that since the acquisition in 2006, Adidas has struggled to raise to power the brad, commercial irregularities have been caught and it has suffered through the NHL lockout. Buying companies may eliminate competition but can bring great loss to the company if the other company itself is doing midly poor. Source: http://m.sportsbusinessdaily.com/Daily/Issues/2012/11/09/Finance/adidas-Reebok.aspx Lastly but not least...
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...Examination Paper ESI Companies is a small company in Bartlett, Tennessee. ESI Companies is proud of their credit of providing tactical security specialist, and solutions to relieve threats to the environment. They install and build security systems in courthouse, detention facility, transportation hub, office building, and production plant. The company has partnered with private industry, law enforcement, military agencies, and correctional and detention facilities to keep their operating environments safe and secure from the threats of criminal activity and terrorism. Organizational Structure ESI Companies small business organizational structure is or can be a partnership. They are comfort of knowing their professional posses the needed skills and expertise to assist with the customers design and build techniques with courthouse, detention facility, office building, production plant, and others. They also partner with customers for facilities renovations, and maintenance of their security system regardless of any unique and challenging security needs. ESI Companies requires the customer partner in the design and implementation of their standards of operation intended to reduce the risks of security catastrophes. ESI Companies believe in working together to design, implement, build, install, and support state – of – the – art electronic surveillance and security equipment for the business run smoothly and successfully. Management and Leadership ESI Companies employs culturally...
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