...BUS520 Week 3 Assignment Trader Joe BUS 520 July 19, 2014 You need to examine the approach Trader Joe’s uses to promote a positive work environment for employees. Determine at least three (3) ways in which Trader Joe’s is able to increase job satisfaction and performance. From the case study, it is very clear that Trader Joe has become successful in creating a decent working environment for the employees in stores. Friendly working environment depends a lot on the willingness and commitment of the employees as well as the leadership style. Trader Joe’s leadership style is employee friendly and thus he is being able to get the full commitment out of the employees. The employees need to feel that the company is giving proper importance to them and it is the responsibility of the organization to develop such a feeling in the mindset of the employees. Trader Joe has set a lot of examples of it. He allows all of his employees to taste the products and also gives them intrinsic and extrinsic rewards. These activities allow the employees to think them as important part of the company and give them the encouragement to give full commitment to repay the organization. Moreover, the employees have some certain demands and needs. (Cribbin, 1972) If the company can fulfill those demands and needs, the employees are happy and committed. Trader Joe knows that very well. The employees are satisfied as their psychological needs are fulfilled with decent salaries. Also their...
Words: 1283 - Pages: 6
...Topic: Joe Salatino, President of Great Northern American Case Study Course name: Bus520 Leadership and Organization Student's name: Bernadine Wininger Lecturer's name: Dennis Carlson 2 February 2013 Joe Salatino, President of Great Northern American Case Study Understanding of customer perceptions and attributions is a vital aspect in ensuring that an organization remains competitive in terms of the products/services it offers and price. Organizations are capable of giving competitive prices and products from perceptions, which they get from their customers (Zeithaml, 2001). Salesmen of an organization have a vital role to play in analyzing people perception and giving feedback to the organization so as to know what commodities or services to recommend and at what price. In this assignment I will discuss issues relating to Joe’s organization and its employees in relation to competence of the organization. It is vital for Joe’s employees to understand the vitality of how people form perceptions and make attributions in order to maintain competence of the organization. Through this understanding the employees will be capable of advising the organization what it needs to offer the people and at what price the service or commodity will be capable of making vast profits. Through this, the employees will assist the organization to remain competitive to other organizations since it will be capable of matching people’s...
Words: 1746 - Pages: 7
...Joe Salatino, President of Great Northern American Case Study Mikie Epps Professor Christopher Haseer Assignment 2 BUS 520 6 May 2012 Joe Salatino, President of Great Northern American Case Study Introduction This paper will discuss why Joe’s employees need to understand the importance of how people form perceptions and make attributions. It will also evaluate which learning theory would be most appropriate for Joe to apply in his situation and explain why. A discussion on the way Joe could apply the learning theory that was previous selected to improve employees’ performance will also be included. Upon conclusion a determination will be made on how Joe could leverage an understanding of the value of self-efficacy to ensure he hires the most successful salespeople. Forming perceptions and making attributions According to Dr. Bill Saleeby, perception is a process that creates meaning by interpreting and selecting. Our perceptions of others are based entirely on these concepts; on our own selection of friends and our interpretation of their characteristics. Since first impressions are usually made within the first 10 seconds, these perceptions are important because it allows us to evaluate any possible closed-mindedness or quick judgment. Dr. Bill Saleebey also states that most people base their perceptions of others on character rather than environment and surroundings. Periodical perceptions, which are used regularly by Joe’s employees, are those...
Words: 1669 - Pages: 7
...Running Head: Case Study 1 Case Study #1 Clinical Psychology: Severe Depression Princess Coles ABS 200 Introductions to Applied Behavioral Sciences Instructor Weniger 08/4/2015 Severe depression is one of the many mental illnesses that affect one out of ten Americans. Severe depression involves, extreme or constant feeling of sadness, loss of interest in activities and even relationships. Those suffering from depression might even struggle with the feeling of worthlessness and repeated thoughts of suicide. Therefore the effects are not only psychological but physical as well. According to Kessler author of Twelve-month and lifetime prevalence and lifetime morbid risk of anxiety and mood disorders in the United States International Journal Of Methods In Psychiatric Research, (3), 169. About 17% of people are likely to experience some kind of depression at some point in their lives. I have chosen this topic of interest because it is important to help those suffering from depression understand that there is help and that with treatment they can lead a more positive way of thinking. Some mental health problems are caused by dysfunctional ‘ways of thinking’-either about self or the world (e.g. in major depression) and many anxiety disorders are characterized by a bias towards processing threatening or anxiety relevant information. Cognitive behavioral therapy is generally perceived as an evidence based and cost effective form of treatment that can...
Words: 517 - Pages: 3
...and reflectively deciding what to believe or do. Critical thinking means making reasoned judgments. Basically, it is using criteria to judge the quality of something, from cooking to a conclusion of a research paper. In essence, critical thinking is a disciplined manner of thought that a person uses to assess the validity of something: a statement, news story, argument, research”. Critical Thinking plays a an important role in the case study analysis by giving us a foundation for a deeper learning and integration of the reading. Without thinking critically about what we are studying , we wouldn't be able to learn in a meaningful way or we wouldn't be able to learn deeply enough to have our thinking corrected and enhanced. The purpose of this case study analysis paper is to provide the case study background, identify key problems in the study, provide alternatives, propose solutions and offer a recommendation in the case of Carl Robins by utilizing the critical thinking skills. Background The case study presented in front of us is a case study of Carl Robins, a new campus recruiter for ABC, Inc., who in his first recruitment effort successfully hired 15 new trainees to work for Monica Carrolls, the Operations Supervisor (University of Phoenix, 2015). Carl Robins successfully hired 15 new trainees and scheduled new hire orientation date for June 15 with an intention and hope that the new hires would be readily eased into their job roles in the following month, month of July...
Words: 1606 - Pages: 7
...Satisfaction Trader Joe Kimberly Love Dr. Thomas Schaefer Business 520 Leadership and Organizational July 20, 2014 Trader Joe’s founder had a perception for his stores after vacationing in the Caribbean. He perceived that the customers would try new things while on vacationing. Also realized that less is better. Many time customers buy more when there is less to choose from in that store. Their attention is only selective when there is not a big variety of supplies. Trader Joe case describes the business practices and how they reinvented themselves. Trader Joe’s set themselves apart from the 7- Eleven style store they had and they became top competitors to Whole Foods and Dean and Deluca giants. The case gives a description on the history of the retail chain and various aspects of its unique business practices. The retail store offered a selection of exclusive, which were mostly private-labeled products, and replaced poorly performing products with new ones. Trader Joe’s is a small supermarket chain which offers a limited selection of unique food products at reasonable prices. It sales most of its products under the private label 'Trader Joe's' and its variants. T.J. targets its stores at highly educated and travelled, but not necessarily wealthy, segments of the population. Trader Joe has a team of experienced buyers, who does extensive traveling and research before bringing new products into the stores (Palmeri, 2008). Trader Joe also avoids the middlemen...
Words: 1245 - Pages: 5
...Issues in Accounting Education Volume 27, No. 2, 2012 CASE: DEVIANCE AT RKGA LLP Rick Berry slouched over his desk in the audit room at Videonics, his largest year-end client. Busy season was always tough, but this year it seemed even tougher. Since being promoted to senior manager a year and a half ago, Rick felt like he was being even more heavily scrutinized by his partners—including Joe Trumbell, his mentor and long-time friend. While Joe and other partners remained generally complimentary of Rick’s work, they seemed particularly teed up over the work behavior of several staff members of the firm—including some who were on multiple jobs with Rick. When Joe approached Rick and told him that Rick’s proximity to the staffers involved made him the perfect guy to investigate this matter further, Rick accepted the assignment. That was four months ago. The clock on the wall behind him ticked closer to 11:00 p.m. and the faint hum of a vacuum cleaner could be heard down the hall. Rick really wished Joe had asked someone else to shoulder this burden but, unfortunately, he had not—and Rick knew he had a meeting with Joe tomorrow morning to update him on some of his work. He glanced at his notes, and rehashed conversations with firm members and clients during that period: a staffer with a penchant for surfing the web; another who appeared to somewhat regularly ‘‘disappear’’ for brief periods of time during the workday; two others who submitted reimbursement reports with personal...
Words: 7388 - Pages: 30
...C H A P T E R 7 Work-Related Stress and Stress Management Learning Objectives AFTER READING THIS CHAPTER , YOU SHOULD BE ABLE TO : I Define stress and describe the stress experience. I Outline the stress process from stressors to consequences. I Identify the different types of stressors in the workplace. I Explain why a stressor might produce different stress levels in two people. I Discuss the physiological, psychological, and behavioural effects of stress. I Identify five ways to manage workplace stress. S ylvia Noreen thought that working at a small hospital in Prince Edward Island would reduce the stress she had experienced as a nurse in Ontario for 17 years. Instead, she discovered that Stewart Memorial Hospital nurses in Tyne Valley also experience unacceptable stress levels due to budget cuts and staff shortages. “There can be a lot of demands made on you,” says Noreen. “The workload can get quite strenuous at times.” With no vacations during her first year at Stewart, Noreen’s scheduled days off were precious time to recharge her batteries. Unfortunately, those moments were fewer than she had hoped. “We’re faced with being called back on our days off,” Noreen says. “It is trying at times.” Canadian nurses and other health care workers are feeling some of the highest levels of stress and burnout of any occupation across the country. With Montreal-area emergency rooms filled to 167 percent, nurses at St. Luc Hospital in Montreal recently...
Words: 16294 - Pages: 66
...Running head: GREAT NORTHERN AMERICAN Great Northern American Case Study Abstract Joe Slatino, as executive who has operated his business for over 35 years have the qualities to maintain its success. Joe gauges his company success on many factors including how well his employees are paid. Joe ultimate goal is to make sure that his employee productivity continues to grow his business. Under his leadership, he understands that a hand off approach works best for his organization. Joe does not micro-manage his employees but make sure that they understand the responsibilities that comes with this freedom. Joe understands his leadership style, and the employees must have similar qualities that are parallel to Joes’ style. As the president of Great Northern American supply company perceptions and attribution drives a part of his business. For continue growth of his company, Joe understands how society works and he looks for employee who has the same concept. Understanding your audience and managing and recognizing those behaviors help to better services the clients. Although Joe look for similar qualities in his employees he still understood that people no matter how good that said they are training was essential for new employees. With training this gives Joe the chance to see if his perception of the person was accurate. Training provides a chance for the employer to see how a new employee expresses his or her in a stressful environment. Also this opens the door...
Words: 2636 - Pages: 11
...Joe Salatino, President Of Great Northern American Case Study Jean Smith Dr. Wright Business 520: Organizational Behavior 4/29/2012 Assignment 2: Joe Salatino, President of Great Northern American Case Study 1. Discuss why Joe’s employees need to understand the importance of how people form perceptions and make attributions. Joe Salatino’s employees need to understand the importance of perceptions and making attributions. Per Hellriegel & Slocum, 2011, “Perception is the process by which the individual selects, organizes, interprets, and responds to information.” (p. 104) Since he has a telesales force, perceptions are extremely important when working in a rapid sales process. All they have to work with is pure conversation. Making attributions, as defined by Hellriegel & Slocum 2011, “refers to the ways in which people come to understand the causes of their own and others’ behaviors”. The attributions process is can help a telesales professional work on their internal factors which could lead to higher self-development. Since Salatino gauges the success of this 35-year old company by the amount of money he pays his employees, training on these two processes will help reinforce their performance. Gary Gieb, aka John Johnson, earns more than $100,000 because he is consistent and has built a customer base. Gary understands the attribution and perceptions processes very well because he is on and off of the phone in less than 5 minutes. His perception accuracy is highly...
Words: 1903 - Pages: 8
...marginal utility. It highlights how new economic notions are easily learned and applied, but the subsequent ideas are harder to achieve. Therefore, a graph that represents the progression of an idea will show a steep incline that decelerates into a plateau. This applies to both customer utility of a product and company skill development. For example, when Apple first released its iOS7 software, it was highly feasible with a high percentage of users acquiring it. However subsequent updates of iOS7.01 and iOS7.02 it did not get as much attention, and further updates within version 7 (iOS7.03 and iOS7.04) took longer to produce by the developers, although they are relatively less tedious to accomplish. Comparative Static Analysis This is a study used mainly in...
Words: 2733 - Pages: 11
...Marine Ecology, May 9 -16, 2008 Lecture 8 & 9: Biological interactions in the intertidal I. Overview: Effects of biological interactions on zonation/distribution of intertidal organisms. A. Joe Connell (1972) proposed that physical factors (especially tolerance to desiccation) were most important in setting UPPER limits of species distributions, while biological interactions were more important in setting LOWER limits. 1. More recent studies show that upper limits can also be modified by biological factors, but still many cases where upper limits are related to physical factors. B. A variety of interspecific interactions and other biological processes have been studied to determine how they influence intertidal zonation, as well as distribution within a zone (for different microhabitats). This lecture focuses on those interactions and processes. II. Competition for space A. Example: Vertical distribution of the barnacles Chthamalus and Balanus/Semibalanus. Classic work of Joe Connell (1961) 1. Key observations a) Patterns of larval settlement: overlap in higher zones (see diagram) b) Patterns of adult distribution: Chthamalus higher than Semibalanus; no overlap at sites where both are found c) If Semibalanus is removed/excluded, the lower limit of Chthamalus is extended into the upper-mid-intertidal, but no further. •...
Words: 2981 - Pages: 12
...CASE STUDY Bill punched a few huttons on his computer keyboard and called up a series of graphs. The first documented the growing percentage of LaTreat sales connected with promotional offers. A second graph disaggregated LaTreat's promotion-related sales by four buyer categories Bill had created from BehaviorScan data. "Loyalists" were longtime customers who increased their purchases in response to a deal. "Trial users" bought LaTreat for the first time hecause of the promotion and who seemed to be turning into ioyal customers. "Accelerators" were longtime customers who used coupons or rebates to stock up on product they would have bought anyway. "Switch-on-deal" customers were nonusers who bought LaTreat when there were promotions but demonstrated little long-term loyalty. Bill's graph documented that a majority of LaTreat's coupon redeemers fell into the last two categories, with "loyalists" accounting for a shrinking percentage of sales. Finally, Bill called up his ultimate evidence-a graph that adjusted LaTreat sales to eliminate the effect of promotions. ¡See the illustration.) "I'm amazed you spent your weekend doing this," Barbara said, "but I'm glad you did. It'll help us think through future marketing strategies for LaTreat. But it doesn't change what the committee decided. It's time to move on." "I'm not so sure," Bill replied. "I hope you don't mind, hut I think I should show these data to Bob. Maybe he can convince the committee to reconsider. After all, if LaTreat...
Words: 4770 - Pages: 20
...Social Work Research on African Americans and Suicidal Behavior: A Systematic 25-Year Review Sean foe and Danielle M. Niedermeier Suicide among African Americans is a neglected topic. Social workers practice in both clinical and nonchnical settings, and as the largest occupational group of mental health professionals, they have a unique opportunity to reach this underserved group. However, little is known about social work's empirical knowledge base for recognition and treatment of suicidal behavior among African Americans.The authors performed a systematic critical review of published articles by social workers on African American suicide and suicidal behavior, to ascertain the state of social worker's contribution to and knowledge of suicide risk factors and effective treatments. They conducted Web-based (for example. Social Work Abstracts, PsycINFO, PubMed,JSTOR) and manual searches of suicide research conducted by social work investigators and pubhshed in peer-reviewed journals from 1980 to 2005. References cited in the articles were used to identify candidate articles. According to the search results, social workers contributed only 11 empirical research articles focusing on African American suicide or nonfatal suicidal behavior. Risk factors for suicide are reviewed, and the implications for clinical social work practice and research are addressed. KEY WORDS: African Americans; clinical knowledge; ethnic minority populations; suicide S uicide is one of the leading...
Words: 4916 - Pages: 20
...ABC Incorporated Case Study Randy Carlson COMM/215 December 10, 2012 Kimberly Mitchell ABC Incorporated Case Study ABC Incorporated has hired 15 new trainees. These trainees were hired in early April by campus recruiter Carl Robins. The trainees will report to Operations Supervisor Monica Carrolls. Monica expects Carl to handle all of the necessary onboarding arrangements. She expects the trainees will be working by July 1st. Several problems have been identified that will prevent this from happening. Solutions to these problems have been identified by this case study. Carl must act immediately and carry out the proposed solutions, if he wants the trainees to start work on or before the July 1st deadline. This study indicates that Carl Robins was not proactive enough during the onboarding process of 15 new recruits. Background Operations Supervisor Monica Carrolls is expecting 15 new employees to be working in her organization by July 1st. Monica is counting on recruiter Carl Robins to make all the arrangements for onboarding the trainees. The central issue is onboarding 15 new trainees by a July 1st deadline. This case study addresses several problems associated with the onboarding process for these 15 trainees. If left unresolved, these problems will prevent the successful onboarding of the trainees by the desired July 1st date. The problems are: * Incomplete applications for some trainees * Missing transcripts for some trainees * None of the trainees...
Words: 1856 - Pages: 8
