...Running Head: MIDTERM PROJECT The Reluctant Receptionist Case Study Module 4 Midterm Project Gene Frantz Potomac College Abstract This paper was supposed to be a group project, but there was no participation with other group members so I was given permission by Prof. McKinney to submit this paper as an individual Project. This paper will show why the absence of accurate job information created a problem. It will also show what content should be in a job description for the human resource assistant to prevent future problems. The absence of accurate job information created a problem because there was no written job description. In this case the job description was oral and had nothing to do with the tasks that were to be performed. Virginia was not hired to be receptionist, but was put into the role of relief receptionist. This in turn led to her having to cover whole days when the receptionist was ill. She felt the low-level tasks she was asked to perform did not compare with their degree of knowledge such as her college degree or management concepts. Virginia felt that her job was not significant and she did not feel this job was meaningful. This resulted in lack of motivation and dissatisfaction on Virginia's part. In order to prevent problems, the job description for Human Resource assistance needed to contain the following information. HR job descriptions vary...
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...is sorely needed. To assist you in preparing a plan of action that will help his dental practice regain financial stability, Dr. Jones has made available the financial information describing a typical month in the following table. [pic] .:. Benefits include Dr. Jones’s share of social security and a health insurance premium for all employees. Although all revenues billed in a month are not collected, the cash flowing into the business is approximately equal to the month’s billings because of collections from prior months. The dental office is open Monday through Thursday from 8:30 a.m. to 4:00 p.m. and on Friday from 8:30 a.m. to 12:30 p.m. A total of 32 hours are worked each week. Additional hours could be worked, but Dr. Jones is reluctant to do so because of other personal endeavors that he enjoys. Dr. Jones has...
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...Objectives: ➢ Students will learn key Human Resource practices as recruitment, selection, training, compensation, performance appraisals and laws that constrain these practices. ➢ Students will come to understand how these practices can be successfully developed and implemented in the context of today’s environment. ➢ Students will develop an understanding of HR importance to an organization and learn about the manager’s role in the HR process Course Requirements: 1. Please come to class prepared to discuss the chapter readings and present a thorough written brief on the assigned cases. Each case must be at least 1 full page in length (12“font). Case studies must be submitted at the beginning of each class. E-mail copies will not be accepted. These cases will be checked for content, grammar, use of examples and must answer the questions associated with each case. Strong emphasis in grading will be placed on individuality and originality. Questions concerning these papers may be presented to the instructor at any time. 2. Final Exam: Students are expected to choose a topic from the fourteen (14) that are listed in the syllabus. Each paper should be at least 10 pages in length and should follow the APA Style of writing (please see the attached examples). To avoid plagiarism, all papers should include in-text citations as well as a reference page. There are no limits to the number of citations used. Students must prepare a PowerPoint for the final presentation...
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...2007 Technological Change My experience with new technologies has been changed more than I could have ever imagined. Moving away from the ever so convenient typewriter, to the ultra advanced computer and internet system has made an impact on my attitudes, beliefs, and patterns of living. Our attitudes toward the way we go about everyday occurrences have changed to one where we want everything quick and easy. Everyone is looking for the fastest and simplest way to do things. Many people especially those older in age or those with less education are reluctant to deal with a computer at all. They feel that computers are to complex and confusing and feel overloaded when they have to use them. For the most part, people have the attitude that they cannot do the job or school work if there is not a computer around. We have been set into a mode where the old way of doing things is just not good enough. A receptionist at my job who is in her 60’s cringed at the thought of our company moving to an updated way to register patients. She knew why it was needed but no matter how many times we explained it to her she did not want change to and even talked about retiring early to keep from having to do it. This pattern was common when it came to our new computers systems rolling out in all areas that also included doctors, nurses and medical secretaries who felt like they did not want to take time and classes to keep their jobs. Our belief system toward computers and the internet...
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...1.0 Business Description 1.1. General Description of the Service Kids’ Planet will provide the service of only two types – kids may read books of their choices there; on the other hand, they can play several computer games to pass their leisure. The company relies on its trained employees who work to arrange and take care of books, maintain the computers, look after the kids who are their temporary guests and on. The shop will be given a smart and lovely outlook all along with a lavish interior. Walls are pre-planned to be covered with multi-colored wall-papers and other pictures, decorative stuffs along with an outstanding lighting arrangement so that it gets a real kiddy look. This shop will open at 10:00am and close at 8:00pm. The time has been selected concerning the school hours and time for studies for the kids. The second shift (3:00pm – 8:00pm) turns out to be the pick hour. There will be a day off on Tuesday at Kids’ Planet. The services provided by Kids’ Planet: A Well-furnished Library: In the more traditional sense, a library is a collection of books. It can mean the building or room that houses such a collection, literally a collection of useful material for common use. Libraries most often provide a place of silence for studying. Same thing goes for Kids’ Planet. The library will be well furnished with pretty and colorful furniture like book-shelves, small chairs for kids, big square tables, round tables, low tables for keeping books in different manners...
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...CASE STUDY: THE VETERINARY PRACTICE Background. Simon Harrison has run a successful veterinary practice for many years from a large Victorian semi-detached house in a smart suburb of a large English town, about 30 miles from London. The practice caters for small animals. There are two qualified vets in Simon and his son Joe, who joined the practice a few years ago, and is now a partner. There is a senior veterinary nurse Ros, and two trainee nurses Rukia and Kath, plus Simon’s wife Anna, who, as a qualified nurse herself, plays an active role part-time. All the nursing staff have to act as receptionists too at times. There are two consulting rooms, one operating theatre /X-ray room, a drugs storeroom, a reception /office area, and a small waiting room. One problem at the current location is that vehicle parking by clients is very difficult in the busy, congested street. Simon is nearing retirement age but does not want to fully retire yet and would like to become part-time, with his son playing a larger role and the practice taking on a younger, more recently qualified vet. Joe is keen to do this but, as we will see below, has more ambitious plans, and if Simon were to agree, there are a number of aspects and activities of the practice that could be altered and improved at the same time. Even though veterinary services can be very expensive, the demand for them in the area is growing quite rapidly, as more people have pets and more people take out insurance for...
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...analyse and review 4 policies that are used in my workplace. For the last two years I have been employed by Irwell Medical Practice as a part time GP Medical Receptionist. This is a large training practice with a patient population of approximately 14,000 patients. I will review the following; * Confidentiality and Data Protection – formal * Chaperone – formal * Dress Code – informal * Mobile Phone Usage – informal The main focus of this report is to discover if these policies enhance or distract the practice from achieving a smooth and efficient working environment for both staff and patients. Confidentiality and Data Protection Policy GP Practices hold information about patients which must be kept private and confidential. All patients can expect that their personal information will not be disclosed without their permission (except in the most exceptional circumstances when disclosure is required when someone is at grave risk of serious harm). In some instances patient records can be very sensitive and may contain information concerning third parties. Patients have a right to expect that information about them will be held in confidence by their doctors. Confidentiality is central to trust between doctors and patients. Without assurances about confidentiality, patients may be reluctant to seek medical attention or to give doctors the information they need in order to provide good care. Most patients understand the need for the healthcare...
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...This essay critically examines leadership style and change management strategy in relation to a particular change in clinical practice. The change made in practice was a move from open access at well baby clinic to an appointment system. The effectiveness of the leader will be demonstrated by focusing on the change process, applying leadership theory to the change and its implementation in practice. This essay also identifies implications for practice and developmental needs for the author, the team and the sphere of practice. It begins by outlining policy drivers relating to leadership within the NHS generally and health visiting specifically. It is interesting to note that despite the vast literature on leadership there is very little agreement amongst scholars on the definition of the term (Willcocks 2012; Alimo-Metcalfe and Lawler 2001). Contemporary government policies such as the Health Visitor Implementation plan (GBDH 2011) focus on the desirability of strong leadership to improve the quality of care but are equally vague on defining leadership (Willcocks 2012; Martin and Learmonth 2012). Some authors have found that the term “leader” has merely superseded the terms “administrator” and “manager” within the confines of the NHS (Martin and Learmonth 2012; Sheridan, Rastan and Foulkes 2008; Hodgetts 2012) as it confers an image of “heroism” and, as yet, carries none of the negative connotations associated with administration or management. It has been suggested that leadership...
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...0 3 0 Electronic Health Records in the Physician Office CHAPTER OUTLINE Patient Flow in the Physician Practice Step 1. Pre-Visit: Appointment Scheduling and Information Collection Step 2. Patient Check-in and Payment Collection Step 3. Rooming and Measuring Vital Signs Patient Examination and Documentation Step 4. Patient Checkout Step 5. Post-Visit: Coding and Billing Post-Visit: Reviewing Test Results Coding and Reimbursement in Electronic Health Records Computer-Assisted Coding Clinical Tools in the Electronic Health Record Decision-Support Tools Tracking and Monitoring Patient Care Screening for Illness or Disease Identifying at-Risk Patients Managing Patients with Chronic Diseases Improving the Quality and Safety of Patient Care with Evidence-Based Guidelines E-Prescribing and Electronic Health Records Keeping Current with Electronic Drug Databases Increasing Prescription Safety Saving Time and Money LEARNING OUTCOMES After completing this chapter, you will be able to define key terms and: 1. 2. 3. 4. 5. 6. 7. 8. 9. List the five steps of the office visit workflow in a physician office. Discuss the advantages of pre-visit scheduling and information collection for patients and office staff. Describe the process of electronic check-in. Explain how electronic health records make documenting patient exams more efficient. Explain what occurs during patient checkout. Explain what two events take place during the post-visit step of the visit workflow. Describe the advantages of computer-assisted...
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...0 3 0 Electronic Health Records in the Physician Office CHAPTER OUTLINE Patient Flow in the Physician Practice Step 1. Pre-Visit: Appointment Scheduling and Information Collection Step 2. Patient Check-in and Payment Collection Step 3. Rooming and Measuring Vital Signs Patient Examination and Documentation Step 4. Patient Checkout Step 5. Post-Visit: Coding and Billing Post-Visit: Reviewing Test Results Coding and Reimbursement in Electronic Health Records Computer-Assisted Coding Clinical Tools in the Electronic Health Record Decision-Support Tools Tracking and Monitoring Patient Care Screening for Illness or Disease Identifying at-Risk Patients Managing Patients with Chronic Diseases Improving the Quality and Safety of Patient Care with Evidence-Based Guidelines E-Prescribing and Electronic Health Records Keeping Current with Electronic Drug Databases Increasing Prescription Safety Saving Time and Money LEARNING OUTCOMES After completing this chapter, you will be able to define key terms and: 1. 2. 3. 4. 5. 6. 7. 8. 9. List the five steps of the office visit workflow in a physician office. Discuss the advantages of pre-visit scheduling and information collection for patients and office staff. Describe the process of electronic check-in. Explain how electronic health records make documenting patient exams more efficient. Explain what occurs during patient checkout. Explain what two events take place during the post-visit step of the...
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...they exude. The couple married in 1999 after the lady had eloped to the husband’s place. The family was blessed with a baby boy in 2001. The husband and the wife are both 32 years old meaning they were born in 1979. By simple calculations it is easy to note that the family when they were 22 years. What makes their union a cut above the rest is simply the reason that these are staunch members of the Catholic Church and they play different duties at the parish level. For example the husband is a choir master of the Parish and the wife is a member of the dancers. Even though at first the union of these two was through eloping , this was followed by a customary marriage which was later cemented by a Church wedding. The husband works as a receptionist at one of the companies in town, and the wife supplement the family income through vending. Because of the devotion the two have for Church activities although they are young their marriage has become one of the model marriage to marvel at. (2) The family life cycle model according to Carter and McGoldrick Stage one: unattached young adult This is the first stage where the young person embarks on a life journey to be an autonomous being. If the child was nurtured and brought up in a good way he/she will grow up to be a good trustworthy young adult. We should bear in mind that this young adult is between two families, the one of his or her origin and the...
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...Junod Perron et al. BMC Family Practice 2010, 11:79 http://www.biomedcentral.com/1471-2296/11/79 RESEARCH ARTICLE Open Access Reduction of missed appointments at an urban primary care clinic: a randomised controlled study Noelle Junod Perron1*, Melissa Dominicé Dao1, Michel P Kossovsky1, Valerie Miserez1, Carmen Chuard1, Alexandra Calmy2, Jean-Michel Gaspoz1 Abstract Background: Missed appointments are known to interfere with appropriate care and to misspend medical and administrative resources. The aim of this study was to test the effectiveness of a sequential intervention reminding patients of their upcoming appointment and to identify the profile of patients missing their appointments. Methods: We conducted a randomised controlled study in an urban primary care clinic at the Geneva University Hospitals serving a majority of vulnerable patients. All patients booked in a primary care or HIV clinic at the Geneva University Hospitals were sent a reminder 48 hrs prior to their appointment according to the following sequential intervention: 1. Phone call (fixed or mobile) reminder; 2. If no phone response: a Short Message Service (SMS) reminder; 3. If no available mobile phone number: a postal reminder. The rate of missed appointment, the cost of the intervention, and the profile of patients missing their appointment were recorded. Results: 2123 patients were included: 1052 in the intervention group, 1071 in the control group. Only 61.7% patients had a mobile phone...
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...Intelligent pricing is one of the most important elements of any successful business venture. Yet many entrepreneurs fail to educate themselves adequately about various pricing components and strategies before launching a new business. Smart small business owners will weigh many marketplace factors before setting prices for their goods and services. As the Small Business Administration (SBA) indicated in The Facts About Pricing Your Products and Services, "you must understand your market, distribution costs, and competition. Remember, the marketplace responds rapidly to technological advances and international competition. You must keep abreast of the factors that affect pricing and be ready to adjust quickly." Cost Factors and Pricing There are three primary cost factors that need to be considered by small businesses when determining the prices that they charge for their goods or services. After all, price alone means little if it is not figured within the context of operating costs. A company may be able to command a hefty price for an item, only to find that the various costs of producing and delivering that item eliminate most or all of the profit that it realizes on the sale. It should also be noted that service businesses often find it more difficult to accurately gauge their costs, especially in the realm of employee hours. A freelance copyeditor may find that one 2,500-word article takes twice as long to complete as another article of the same size because of differences...
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...CARPLEX EXECUTIVE SUMMARY Carplex is a prominent car caretaker service provider serving the Mumbai car owners. The Business Carplex will be providing customers with the following services: • Car parking – the customers can station their car with us for a period upto 1month without any hesitance about the safety. The aim is to provide a safe and a clean parking environment to the cars for any period of time. • Car cleansing – various types of cleansing options are available for the cars for. Its a 24 hour service (steam wash, tunnel wash & in-bay wash). • Car accessorising and re-designing – different car automobiles like funky neon lights, wheel cap, car LCD’s etc and also redesigning options are available. • Consultancy – Want to buy a new car but don’t know which to buy? This is is best place to consult. • Also drive-in fast-food joints are located at the ground level for the customers. It’s situated at Dadar. Carplex has no true competitors that are trying to offer a high quality service for a reasonable rate. Most are trying to compete on price alone. Carplex provides a high quality service, both in regards to the core services as well as customer service is all based on their ability to find the best employee. Hiring the best employees and making sure that they are well taken care of ensures that they in turn take care of the customers. Study after study proves that a happy employee is far more likely to provide the highest level of customer service...
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...For the exclusive use of Z. Shan, 2015. 9-913-560 JUNE 10, 2013 LINDA A. HILL ALISA ZALOSH Wendy Peterson Introduction “Could you bring us the check, please?” Wendy Peterson signaled the waiter, breaking the awkward silence that ended the annual review of one of her direct reports, Fred Wu. On paper, Wu’s performance was impressive. Within eight months of joining the Plano, Texas, office of AccountBack, an accounting software and services company, Wu had signed the region’s largest client and promoted AccountBack’s products and services among the Chinese business community in Plano. Despite these achievements, Wu’s review ended uncomfortably. Though they’d worked together for a year, Peterson struggled to bridge the distance between Wu and herself. Over lunch, Peterson praised Wu’s efforts to broaden his professional skill set by attending weekend sales seminars and networking with colleagues to better understand the business. These efforts, she noted, surely contributed to his success in retaining his large, but only, client. Peterson then reminded Wu of her concerns. “Fred, I’d like to remind you that your primary focus should be on new business. It seems as if you are spending too much time managing your one client, and that’s not your job.” Peterson continued, “As I’ve mentioned before, I’d like to be kept abreast of your development efforts, so I know when and if you need help from me, or someone else in the company. I expect you to summarize your...
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