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Cessna Aircraft Case Study

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CASE STUDY: CESSNA AIRCRAFT
Mr. Michael R. Katzorke, Vice President of Cessna Aircraft’s Supply chain department predicts that if his company does not change its current practices and become able to over come its weaknesses then they will surely suffer heavy losses in near future. For this reason he along with his colleagues decided to improve their organization’s supply chain process. He along with his colleagues changes the overall pattern of the services providing by their organization by improving the quality of services providing by their organization and for this purpose every department must have to work on the same wave length. They did the following practices to improve the efficiency of the services provided by them: * Introduction of a new business model that revolve around five main processes namely customer management, product development, order acquisition, order fulfillment and post deliver support. These practices certainly et the standards for the quality of their services. As a result of this they came to know that how to manage their customers? How maintain their advance requirements? How to maintain their logistics and goodwill etc. * They started a team structure in their organization for the purpose of making strategies and find the solution of various issues like sourcing strategies etc. * They started to rate their old suppliers and discussed with them in the end of the month. * They took a new step and divided their suppliers into three categories. First are those with whom their business is expected to grow. Second category was of those suppliers who might become profitable for their organization and lastly the third category of those suppliers with whom relationship of Cessna is over. * With the help of technological advancement they created the ease for their suppliers to bid in easily so that they can have better

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