...Mark Kaganov The Perfect Manual A Guide to Lean Management Systems ISO 9001:2008 ISO 13485:2003 ISO 14001:2004 BS OHSAS 18001:2007 and other standards Seventh edition QW Enterprises, LLP, a fictional company referenced in this book, does not have any association with any other company that may carry the same name. © 2009 Quality Works All rights reserved. No part of this book may be reproduced in any form or by any means without permission in writing from the publisher, except as defined in the License Agreement. The Perfect Manual 07 Published by Quality Works www.quality-works.com The Perfect Manual 1 Chapter 1 Foreword Chapter 1 – Foreword Page 1 of 90 The Perfect Manual 1.1 Table of Contents 1 Chapter 1 Foreword .................................... 1 Table of Contents ............................................................ 2 Introduction ...................................................................... 4 About the Author ............................................................. 6 ISO – Brief Overview ....................................................... 8 The History of Quality .................................................... 10 Why We Need ISO 9001 ............................................... 13 How to Work With This Electronic Book ........................ 15 2 Chapter 2 Quality Manual 101 ................... 18 2.1 What is a Quality Manual? ............................................. 19 2.2 Quality Manual – Two Philosophies...
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...engage in all of the learning activities to develop your competence, this course of study may take up to six weeks to complete. Depending on your educational background, work experience, and the time that you are able to dedicate to your studies, you may be able to accelerate your progress. If you wish to do so, please consult with your course mentor. Week 1 Activity Read the following chapter in Management Learning Resource or Site Chapter 1 (“Innovative Management for a Changing World”) Complete the chapter review discussion questions and activities Watch the OTJ Video (“Camp BowWow”) Camp BowWow Complete the OTJ Video Assessment Camp BowWow Assessment Complete Interactive Quiz 1 Interactive Quiz 1 Complete the Aplia Assignment-Innovative Management for a Changing World Aplia Assignment Read supplemental articles Zenger: Leadership Excellence Hargis: Examining the Role of Transactional and Transformational Leadership Across Contexts Business Read the following chapter in Management Chapter 2 (“The Evolution of Management Thinking”) Watch the OTJ Video (“Barcelona Restaurant Group”) Barcelona Restaurant Group Barcelona Restaurant Group Assessment Complete the OTJ Video...
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...International Financial Management BUS ADM 456-002 (finance majors only) Spring 2015 Dr. Yong-Cheol Kim ________________________________________________________________________________ Office: S430D, Phone: 414-229-4997, e-mail: ykim@uwm.edu, mailbox is in the fourth floor of the Lubar School of Business. Office Hours: Monday and Wednesday, 9:50-10:50 AM, or by appointment. Class: Monday and Wednesday, 2:00PM - 3:15PM, Lubar Hall N126 COURSE OVERVIEW The course consists of mostly lectures, quizzes and discussion of current materials. The international financial management extends the principles of corporate finance to the international and global context. Main objectives are: 1) to broaden our view and perspective on global businesses; 2) to understand the mechanics of foreign currencies; and 3) to study the implications of the existence of multiple currencies and the operations across borders of sovereign nation-states for multinational corporations. Main topics are exchange rates and parity conditions, measurement and management of foreign currency exposures. The most important materials for a good grade are class discussions and notes. Course Learning Objectives and Course Learning Outcomes Upon successful completion of the course, the student will: 1. Be familiar with current global finance and exchange rates 2. Understand the implications of the change in the exchange rates for multinational corporations 3. Develop critical and...
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...(Singapore) MANAGING CHANGE (BMGT2001S) STUDY GUIDE BSc19 FT / Singapore Copyright June 2013 1 Authors: Dr. Evelyn Roche and Mr. Mogan Swamy (June, 2013) This manual was prepared for University College Dublin as a comprehensive support for students completing the above mentioned Degree programme. © This publication may not be reproduced, in whole or in part without permission in from University College Dublin. Module Co-ordinators: Evelyn Roche & Mogan Swamy Contact details Tel: 65-3095755 Office: 65-3095755 Email: e.roche1954@gmail.com Email: mogan.swamy@kaplan.com 2 1. TABLE OF CONTENTS PAGE Welcome message 1. INTRODUCTION a. Background details b. Module aims 2. MODULE OUTLINE a. Module learning outcomes b. Themes and topics c. Learning supports 3. MODULE DELIVERY SCHEDULE a. Session arrangements b. Student engagement c. Office hours arrangements 4. ASSESSMENT DETAILS a. Assignments b. Module assessment components i. Assignment 1 – Individual Assignment ii. Assignment 2 - Group Project iii. Assignment 3 – Written Examination 4 5 6 10 13 5. GRADING a. University grading policy b. Grade descriptors for assessment components 6. CONCLUDING COMMENTS APPENDICES 17 24 25 3 Welcome message Welcome to the Managing Change module. Studying change management is important because factors such as the availability of credit, technological advances, increasing competitive pressures, changes in the boundaries of organizations...
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...MIS 12th Edition Video Matrix ONLINE EDITION Student Instructions: 1. Go to www.azimuth-interactive.com/MIS12. 2. Enter your school .edu email address. You must have a .edu mail account. 3. Press Submit. 4. Check your email for an activation link. 5. Click on the activation link. 6. Click on the video you want to view. Chapter Videos |Part One: Organizations, | | |Management and the Networked | | |Enterprise | | |Chapter 1: Information Systems in|(1) UPS Global Operations with the DIAD IV | |Global Business Today | | | |How IT drives the UPS operation worldwide. Using smart people and smart technology, UPS delivers over 14 million | | |packages daily to 200 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected| | |to UPS main databases located...
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...Implementing an Effective Change Management Strategy Neryl east PublIshed by IN assocIatIoN wIth Implementing an Effective Change Management Strategy is published by ark Group UK/EUROPE OFFICE ark conferences ltd Paulton house 8 shepherdess walk london N1 7lb united Kingdom tel +44 (0)207 549 2500 Fax +44 (0)20 7324 2373 publishing@ark-group.com NORTH AMERICA OFFICE ark Group Inc 4408 N. rockwood drive suite 150 Peoria Il 61614 united states tel +1 309 495 2853 Fax +1 309 495 2858 publishingna@ark-group.com ASIA/PACIFIC OFFICE ark Group australia Pty ltd Main level 83 walker street North sydney Nsw 2060 australia tel +61 1300 550 662 Fax +61 1300 550 663 aga@arkgroupasia.com editor evie serventi eserventi@ark-group.com head of content anna shaw ashaw@ark-group.com Managing director Jennifer Guy jguy@ark-group.com uK/europe marketing enquiries robyn Macé rmace@ark-group.com us marketing enquiries daniel smallwood dsmallwood@ark-group.com asia/Pacific marketing enquiries steve oesterreich aga@arkgroupasia.com IsbN: 978-1-907787-85-0 (hard copy) 978-1-907787-86-7 (PdF) copyright the copyright of all material appearing within this publication is reserved by the author and ark conferences 2011. It may not be reproduced, duplicated or copied by any means without the prior written consent of the publisher. arK1741 Implementing an Effective Change Management Strategy Neryl east PublIshed by IN assocIatIoN wIth Contents Executive summary...
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...White Paper November 2006 BMC® Best Practice Process Flows for Asset Management and ITIL Configuration Management Copyright 2006 BMC Software, Inc. All rights reserved. BMC, the BMC logo, all other BMC product or service names, BMC Software, the BMC Software logos, and all other BMC Software product or service names, are registered trademarks or trademarks of BMC Software, Inc. All other trademarks belong to their respective companies. BMC Software, Inc., considers information included in this documentation to be proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable end user license agreement or nondisclosure agreement for the product and the proprietary and restricted rights notices included in this documentation. Restricted Rights Legend U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is BMC Software, Inc., 2101 CityWest Blvd., Houston, TX 77042-2827, USA. Any contract notices should be sent to this address. Contacting Us If you need technical support for this product, contact Customer Support by email at customer_support@bmc...
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...___________________________ 1. Which of the following does not represent a main focus of cost management information? A. B. C. D. E. Strategic management. Performance measurement. Planning and decision making. Preparation of financial statements. Internal auditing and control. 2. Strategic management can be defined as the development of a sustainable: A. B. C. D. E. Chain of command. Competitive position. Cash flow. Business entity. Company image. 3. Cost management has moved from a traditional role of product costing and operational control to a broader strategic focus, which places an emphasis on: A. B. C. D. E. Competitive pricing. Domestic marketing. Short-term thinking. Strategic thinking. Independent judgment. 4. All of the following are examples of total quality management practices except: A. B. C. D. E. Redesign of a product to reduce its parts by 50 percent. Reduction in the movement required in a manufacturing job. Separating the sales and services functions. Raising raw material quality standards. Cross-training assembly line workers to cover sick leave absences. 5. In a local factory, employees are rewarded for finding new and better ways of changing the way they work. This company is motivating its employees to use what management technique? A. B. C. D. E. Benchmarking. Activity-Based Costing. Theory of Constraints. Continuous Improvement. Total Quality Management. 6. A company's management accountant is trying to improve the way costs are allocated within the company...
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...OPERATIONS MANAGEMENT ICSA IQS – Strategic and Operations Management Version 2 Updated June 2006 i Contents Contents Syllabus Part I Chapter 1 The nature of strategy. Strategic choice, analysis and evaluation: the balanced scorecard And the strategic balance sheet. Strategic alliance analytical techniques: Portfolio analysis, competitor analysis, value chain analysis, market migration analysis. The boardroom strategic role Mission, ethics and values. Social responsibility The Corporate Environment and System Theory the market, and other PEST factors. Internal Factors The distinction between strategy and policy. Planning: short, medium and long term. Targets, resource planning techniques, including scenario planning. Strategy: effective corporate performance: Strategic options for direction, change and growth. Policy making and implementation. Supply chain management and logistics. The virtual organization Creative and rational modes in strategic management: applications and limitations. The rational cycle: corporate needs, decision making, implementation, monitoring, review and feedback. Measurement of corporate performance, concepts of output and outcome. Contingency management and agile strategies. The management of change: growth, stability and contractions Business Process Re-engineering 1 Page v Chapter 2 22 Chapter 3 Chapter 4 Chapter 5 Chapter 6 39 43 75 92 Chapter 7 Chapter 8 Chapter 9 96 118 124 Chapter 10 162 Chapter 11 Chapter 12 ...
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... | |INSTRUCTIONAL MATERIAL – Required | |( including all mandatory software) | |Taylor, B. M. (2010). Introduction to management science (10th ed.). Upper Saddle River, NJ: Pearson/Prentice Hall. | |Treeplan add-on for Excel. This software is available in the Open Lab at Strayer campuses, and can also be downloaded from the textbook's | |companion Website. http://wps.prenhall.com/bp_taylor_introms_10/112/28870/7390752.cw/-/7390754/index.html | | | |COURSE DESCRIPTION | |Applies quantitative methods to systems management (Decision Theory), and / or methods of decision-making with respect to sampling, | |organizing, and analyzing empirical data. | |COURSE OUTCOMES | |Upon...
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...developed leadership and management capability * Goal Four: Have developed and applied knowledge of international business and management theory * Goal Five: Have developed a range of research skills and project capabilities * Goal Six: (Specialist programmes only) Have developed specialist knowledge about the theory and practice of your programme of study All of the learning that takes place within modules is designed to enable you to achieve the above goals and your assessment tasks are mapped directly to these goals as outlined in each assessment brief. OUTLINE STUDY PLAN 2012/2013 | | Global Supply Chain Management MO0255 | S01 | Week | Lectures | Lecture Topic | Seminar | Recommended Reading | Directed study | 1 | Lecture 1 | Module Introduction | Making the groups of 4-5 studentsCase Study ReviewIntroduction to operation management (Operation Objectives in the Penang Mutiara Hotel) | Slack, N. (2010), sixth Edition, Chapter 2 | -Reading the TLP carefully-Reading stipulated chapters 1, 2 and 3 of the Slack, N. (2010). | | Lecture 2 | Introduction to Global Supply chain and management | | Slack, N. (2010), sixth Edition, Chapter 13 | -Evaluate the supply chain performance in “Siemens”-Evaluate the global sourcing policy within “Levi Strauss” | 2 | Lecture 1 | SC Performance measurement | Case Study ReviewGlobal Supply Chain managementSupplying Fast Fashion (C13, Slack) | Slack, N. (2010), sixth Edition, Chapters 13 & 17. | -Evaluate...
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...11/23/2013 Org. change & Development © IES Business Consultants 1 Week 6 Topics & Assignments Organizational change & development Human Resource Management Chapters Chapter 10 Chapter 11 Chapter 12 Chapter 13 Chapter 14 Chapter 15 Chapter 16 Chapter 17 Chapter 18 Overview FINALS 7 8 9 10 Foundations of individual behavior Motivation theory & practice Teams & teamwork Communication, Conflict & Negotiation Essentials of Leadership Fundamentals of Control Operations Management & Control Overview FINAL EXAM © IES Business Consultants 2 1 11/23/2013 Creativity versus Innovation . . . Creativity: to create a novel idea or unique approach to solve problems or to craft opportunities. Innovation is the process of creating new ideas and putting them into practice. © IES Business Consultants 3 4 Steps for the Innovation Process Idea creation. Initial experimentation. Feasibility determination. Final application. © IES Business Consultants 5 2 11/23/2013 4 Steps for the Innovation Process © IES Business Consultants 6 What is Organizational Change ? Change leader. – A change agent who takes leadership responsibility for changing the existing pattern of behavior of another person or social system. © IES Business Consultants 7 3 11/23/2013 Change Leaders vs Status quo Managers !!??!! Frankly . . . What are You ? © IES Business Consultants 8 Top-Down Change . . . Strategic change that is initiated...
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...with an emphasis on what makes international different from domestic; (2) the effects of the social systems within countries on the conduct of international business; (3) the major theories explaining international business transactions and the institutions influencing those activities; (4) the financial exchange systems and institutions that measure and facilitate international transactions; (5) the dynamic interface between countries and companies attempting to conduct foreign business activities; (6) corporate strategy alternatives for global operations; and (7) international activities that fall largely within functional disciplines. Course Objectives: Understand the different challenges business face when they operate in an international environment; 2. Examine the various cultural, political and legal issues that impact international business activity; 3. Examine the international institutions and practices that impact international business; 4. Understand trade and investment theory, foreign exchange and the determination of foreign exchange rates; 1 5. Appreciate the interaction of business and government as they relate to international commerce; 6. Develop insight into the management implications of international business strategy and operations. Course Outcomes: Student should be able to: ...
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...grade for the entire course. The first 4 weeks of the course addresses interpersonal interactions in the context of teams. There are two kinds of capital that are required to be effective leaders: human capital and social capital. Of these, social capital is considered to be more important than human capital. This part of the course emphasizes social capital skills. In particular, having the ability to work with effectively with others is essential for an aspiring manager. This part of the course will focus on both theory and practice in interpersonal relationships. We will cover topics that help to build interpersonal skills. Practice will comprise of team activities. You have already been formed into teams. Teams naturally have their challenges to manage. We put you into teams in part to help you develop/improve your interpersonal skills. This part of the MBA core is designed to help you develop an effective team. The second 4 weeks emphasizes leadership. As aspiring managers, you will need to develop leadership skills and you need to continue the development of your leadership skills during the MBA program. This part of the course focuses on the central topic of leadership, but then addresses issues such as motivation, power, impression management, and managing resistance to change. In particular, leaders are expected to be able to effectively implement change efforts. It is the hallmark of an effective manager. This part of the course will expose you to difficulties...
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...Change Process and Organizational Behavior / Management Abstract Organizations today must learn to adapt to an ever changing global market or they will surly fail. Changes within a firm must be optimized to address the increased competition as a result competitors producing products better, faster, and cheaper. Change management processes must be developed and matured within the organization in order for them to remain competitive. Only through good leadership and the understanding of how to incorporate change can a company survive in today’s fast-paced, ever changing world. Common Errors and Consequences to Anchoring Change Over the years many firms have tried, but failed miserable because they were unable to effectively manage the processes of change which they have established in their organizations. Major change management is an extremely difficult simple process, but when all of the steps or phases of that process are followed, as mentioned in Kotter’s book Leading Change, the outcome will most always be positive. But, if a step(s) is skipped or only partially completed, implementation of the desired change effort will be less than desirable or fail completely. Kotter (1996) states, “To some degree, the downside of change is inevitable. Whenever human communities are forced to adjust to shifting conditions, pain is ever present.” (p. 4). Below are eight the most common errors and the consequences that affect the success of the change process. Figure 1 - Eight...
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