CHAPTER 8: HUMAN RESOURCE MANAGEMENT: FROM RECRUITMENT TO LABOR RELATIONS
Anielli Eugenia de Padua Guimaraes
Professor Dr. Evangeline Jefferson
BUS 508 - Contemporary Business
October 23, 2012

Chapter Overview
The importance of employees to the success of any organization is the very basis of management. In this chapter, we explore the important issues of human resource management and motivation. We begin with a discussion of the ways organizations attract, develop, and retain employees. Then, we describe the concepts behind motivation and the way human resource managers apply them to increase employee satisfaction and organizational effectiveness.
We also discuss the reasons why labor unions exist and focus on legislation that affects labor–management relations. The process of collective bargaining then is discussed, along with tools used by unions and management in seeking their objectives.
Glossary of Key Terms
Collective bargaining: process of negotiation between management and union representatives
Compensation: amount employees are paid in money and benefits
Downsizing: process of reducing the number of employees within a firm by eliminating jobs
Employee benefits: additional compensation such as vacation, retirement plans, profit-sharing, health insurance, gym memberships, child and elder care, and tuition reimbursement, paid entirely or in part by the company
Employee separation: broad term covering the loss of an employee for any reason, voluntary or involuntary
Equity theory: an individual’s perception of fair and equitable treatment
Expectancy theory: the process people use to evaluate the likelihood that their efforts will yield the results they want, along with the degree to which they want those results
Goal-setting theory: says that people will be motivated to the extent to which they accept specific, challenging goals