‍NHUNG HOANG
317-39 Galleria Pkwy. Thornhill, ON. CAN L3T 0A6 | (647) 501-1320 | nhung.hoang@hotmail.com

SUMMARY

* Dedicated, hardworking and eager to learn; looking to obtain a long term position in an established and stable work environment with a reputable organization where there is growth potential; I wish to demonstrate my experiences and further my knowledge for the benefit of my employer and myself.

HIGHLIGHTS * Excellent written and verbal communication, Multitasking * Advanced computer skills, MS Office proficient * Organized, Problem solving, Independent, Goal oriented * Quick learner, Team player, Dedicated * Analytical, Interpersonal, Positive, Takes Initiative

EXPERIENCE *
Travel insurance coordinator europ assistance | Thornhill, ON | 2015-present * Knowledge of Travel Industry, Medical Systems and Insurance Open Insurance cases for customer’s Travel Medical Emergencies while interacting via * phone, email, and fax to ensure delivery of efficient, effective, and courteous service Receive, process, and maintain customer data; handle correspondence with providers, members and third party clients Handle inquiries including claim status, payment status and complaint logs; coordinate * Service needs with other departments to ensure proper delivery of services Maintain all performance standards; adheres to all policies and procedures outlined in * client specific protocols * Performs all work in a PIPEDA and HIPAA compliant manner *
ADMINISTRATIVE Assistant
A&H Asset Auctions | Brampton, ON | 2013-2015 * Assist the Accounting Manager with invoices and billing Assist Marketing Manager with advertising, archiving data, booking hotels/venues, scheduling appointments/meetings Photocopy, scan, fax, file, sort mail, email correspondence, answering the phone Prepare equipment and inventory for Auction shows Travel weekends (anywhere within Canada) to set up and carry out live Auction Shows Responsible for Registration of quests and payment processing * * OFFICE ASSISTANT * EDGE MARKETING & RESEARCH | MISSISSAUGA, ON | 2007-2013 * Administrate Marketing & Research campaigns, 5-10 person Team Lead Campaign activities include inside sales, B2B lead generation, customer service inbound/outbound, booking appointments, schedule meetings, collections, order entry, processing applications and maintain & track accounts Meet with clients to gain knowledge on products & services to best develop marketing and/or research plan Oversee recruitment of new staff, train, delegate workload and manage their performance Monthly reports, Employee scheduling, Other office duties Major projects include scheduling monthly seminars for Microsoft’s software product demonstrations and Loans underwriting Team Lead for Easy Financial * * * EDUCATION
Hr certification
SENECA COLLEGE | toronto, ON | 2015-2016 Human Resources Management Certificate *
Bachelor of arts
Wilfrid laurier university | Brantford, ON | 2005-2009 General Arts: Contemporary Studies * * REFERENCES * Available upon request *