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Chilean Minors

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Submitted By chaunte
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On a fall morning, 33 miners left for work, kissing their loved ones good-bye, not thinking that would be the last time they would see them for over two months. That afternoon the earth gave way crumbling on top of the miners, destroying any ventilation they depended on, not to see any signs of hope for anyone until 17 days later when a drill hit an opening allowing the rescuers to tie notes advising they were all fine. A plan immediately went into effect to rescue the miners. Given the situation there are many types of roles and people to consider. Thinking about the family is first and foremost. There will be many lives that will be affected when addressing the families of the victims. Who will tell the family, how, making sure the tone of voice is proper and who must be present. Second, the other employees not involved in the collapse must be addressed. How will it be addressed to the employees, what must be told to them, what must be kept confidential and how to move forward. This also holds true for the media of any sort. Knowing each of the audiences is critical to deliver the most effect message. The person must be of sound mind, as much as possible under the circumstances. Respectful, persuasive, and truthful but never manipulative when delivering the facts. What would be the potential needs of the families of the miners in receiving a message about this incident? The needs are going to be great, and there will be several questions from the family that the company must think about. The responsibility from the company is to provide a proactive approach to the situation so when the company addresses the family they can be armed with all the answers needed to give the family peace of mind that they will be taken care of mentally, financially and be able to move forward in life. Ensure all who will be in attendance are in attendance. Ensure it is one gathering, one place, and one message. The message must be truthful not sugar-coated, no matter how detailed the information. There must be one person that the families can go to for information so it is not heard through the media and not receive misconstrued information. Reassure the families that, as a company, they did take all the precautionary measures necessary to ensure the safety of the men. Setting up a counseling hotline, respect the family and know that you are there for them no matter what happens. What would be the potential needs of the company’s employee when receiving a message about this incident? One of the most important things that the employees would need is the dependability of the the company itself. Setting up a counseling hotline for the employees is going to be essential for their mental state of mind. Taking the step to let the employees know that what happened was through no fault of any of the miners trapped and reassure them that with continued safety measures they can still have a successful operation. As a company delivering any type of news, they must mentally prepare themselves for HOW it is going to be delivered. The need to first accept responsibility for their actions. The setting must be right, the person must have some kind of empathy towards the situation and most importantly towards the family. According to Kearns (1998-2012), A few things to avoid the pain of delivering bad news, here are seven tips to consider when preparing for the bad news meeting.
1. No Sandwiches: Avoid putting the bad news between good news. The old good-bad-good combination only confuses people. Many victims of this approach walk away remembering the good news and forget the bad. The value is lost and you will likely have to deliver the bad news again! If the news is especially bad, such as a written warning, limit the meeting to the warning. You can always cover good stuff later.
2. No Dancing: Just get it over with. They will not benefit by the message being stretched out and making it longer than it needs. No Demeaning: Use some tact. Be direct, but do not be a jerk.
3. No Rushing: Allow some time for discussion. The person may need to clarify what the bad news means.. Provide enough time for the person to learn from the experience.
4. No Defending: Say it and be quiet. Leaders sometimes feel a need to go on and on about why they had to discipline someone. The leader thinks it is making him not look so mean - when in reality it makes him look unsure and defensive. If you believe you made the right decision, state your reasoning and be done. You give away your authority by justifying yourself too much.
5. No Sharing: Avoid telling people the whats and whys. Do not make bad news worse by telling people who do not need to know. Sure, it may make you feel better to have a colleague say "you had no choice." Is feeling supported worth the news spreading to unwanted areas? If buddies did not say anything...your organization would not have the rumor issues you have now. Hire a coach if you feel a sounding board will help you. When talking about knowing your audience, this is definitely one of those situations where many people are depending one each other to make sure the line of communication is not broken. The facts must be in order, the people delivering the message must have a sound state of mind and the receivers must be prepared to accept all that comes their way. Attached below are two communications that needs to be addressed face-to-face. The first is for the employees and the second is for the families. This is a sensitive area where it is not the time to be insensitive by addressing anyone informally through a piece of paper. Looking into the faces of everyone involved gives an increased level of caring through body language, tone of voice and facial expressions. ate: September 9, 2011

To: All Miner San Esteban Primera Employees

From: Sebastian Pinera

---------------------------------------------------------------------------------------------------------------------

On August 5, 2011, an unfortunate accident occurred in our San Jose, Chile mine location. There mine collapsed with 33 of our employees trapped inside destroying all ventilation leading to their location. An immediate rescue mission was executed and the rescue workers are hard at work trying to locate the employees. As far as we can tell the employees are approximately 300 yards down the mine with an undetermined amount of oxygen, water or food.

At this time the current plan of attack for rescue will consist of making or drilling several holes in order to help the workers locate and reach the trapped miners. Should there be any complications, the rescue will suspend until a resolution has been reached. The rescue team is working as quickly and efficiently as possible. With that in mind, know that everyone is working under the safety guidelines and procedures that had been put in place by the Confederation of Copper Workers and the Federation of Chilean Mining Workers. There will be no setbacks in any of the other operations because of this event.

We will continue to keep you updated on any developments as they occur. Most important, on behalf of the company I would like to extend our prayers and thoughts to the employees, their families and rescue workers who are involved.

As continued support, we have set up a hotline and counseling for all the employees. It is our concern that you have a stable mental being as you continue to work through this current situation. Through approval of your supervisors, we are allotting you 1 week of paid time off should you need it or choose to take it.

We will always appreciate the sacrifice that you put your life in, the dedication, and hard work you do. I f you should have any questions at this time or later, do not hesitate to come to me or seek the counseling that is available for you.

Sebastian Pinera
Minera San Esteban Primera
Northern Chile
September 8, 2012
Dear Family Member,
It is with great regret that I bring news that San José mine, our small copper operation in Northern Chile, suffered a cave-in on August 5, leaving 33 workers trapped underground, one of which is your family member.
Rescue workers and excavation teams are diligently working to locate all of trapped men and free them to safety. Unfortunately, there is no official word that any of them are alive, however, once we have news of that we will notify you immediately and we must stay positive and strong throughout this situation.
At this time we do know that the ventilation has been cut off due to the collapse so oxygen is limited along with food and water. The men are trapped approximately 300 meters below the surface. Please be assured that our company and all of the men take pride when working under the pressures of this environment and all of the men were working under the procedures and safety guidelines that have been put in place.
Local organizations, such as the federation of Chilean mining workers (FMC) and the confederation of copper workers (CTC) have set up a support group for your needs and questions and will be available for you until this unfortunate is over.
I, as president, Sebastián Piñera, am taking an oath to promise a thorough investigation into the accident. We will come up with solutions on how this happened and how we can prevent it in the future. Until that time comes the mine will remain closed. We will keep you informed of everything that takes place in the rescue process.
On behalf of Minera San Esteban Primera, I would like to extend my sorrow for the situation and whatever I can do to assist you through this process, I will be available.
Warmly,
Sebastian Pinera
Cc: Federation of Chilean Mining, Confederation of Copper Workers

References:
Parry, W., & Rettner, R. (2010, August). Chile Mine Collapse: Facts About the Amazing Survival Story. Live Science.
Yang, J. (2010). From collapse to rescue: Inside the Chile mine disaster. Retrieved from http://www.thestar.com/news/world/chile/article/873382--from-collapse-to-rescue-inside-the-chile-mine-disaster
Kearns, K. (1998-2012). Top 7 Tips on Delivering Bad News. Christoper M. Knight's Top7business.
Francis, K.A. (2011). Examples of Business Letters That Deliver Bad News. Retrieved from http://www.brighthub.com/office/entrepreneurs/articles/91751.aspx

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