...1.1 What Is the People CMM? The People Capability Maturity Model® (People CMM®) is a roadmap for implementing workforce practices that continuously improve the capability of an organization’s workforce. Since an organization cannot implement all of the best workforce practices in an afternoon, the People CMM introduces them in stages. Each progressive level of the People CMM produces a unique transformation in the organization’s culture by equipping it with more powerful practices for attracting, developing, organizing, motivating, and retaining its workforce. Thus, the People CMM establishes an integrated system of workforce practices that matures through increasing alignment with the organization’s business objectives, performance, and changing needs. The People CMM was first published in 1995 [Curtis 95], and has successfully guided workforce improvement programs in companies such as Boeing, Ericsson, Lockheed Martin, Novo Nordisk IT A/S, and Tata Consultancy Services [Vu 01, Martín-Vivaldi 99, Miller 00, Curtis 00, Keeni 00]. Although the People CMM has been designed primarily for application in knowledgeintense organizations, with appropriate tailoring it can be applied in almost any organizational setting. The People CMM’s primary objective is to improve the capability of the workforce. Workforce capability can be defined as the level of knowledge, skills, and process abilities available for performing an organization’s business activities. Workforce capability...
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...Implementation of the People CMM HRMT620 Novemeber 15, 2014 Dr. Rushing Implementation of the People CMM Introduction When implementing the People Capability Maturity Model (PCMM) companies will have to go through each level of maturity and each process. The PCMM describes a system of practices. These practices help a company to create a vision of how to incorporate a system of practices to achieve its workforce objectives and provide the framework to guide implementation of those practices ( ). Each maturity level has three to seven process areas. Each process is a cluster of practices that enhance workforce capability ( ). This paper presents two maturity levels in the PCMM and discusses how an organization can best obtain that level. Identify and discuss some of the actions that the company will need to take to implement the necessary practices. Managed Level Two and Optimizing Level 5 Maturity level two is the managed level. The managed level is where the mangers start to implement basic people management practices (Curtis, Hefley, and Miller, 2010). These practices include staffing, managing performance, and adjusting compensation ( ). The managed level has six processes staffing, communication and coordination, work environment, performance management, training and development, and compensations that must be accomplished before moving onto the next maturity level. To achieve the optimizing level, all the employees in the company if focused...
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...Reflection paper Qifei Song Public speaking Instructor: Eric Sucher That was a good speech, I am very happy that I can have the chance to listen to Elie Wiesel. He is a survivor of the Jewish holocaust and he is also political activist. I have some constructive thought of his speech. First, I like his delivery. At the beginning, he was trying to get attention of the audience so he made some jokes at first and that really works. He acted very relaxed and humorous in his introduction. But when he move into the main part; he became serious and talking professional. I think it is very important for public speakers to control their mood while they are change their parts of speech. I think I did a horrible job in my informative speech on the delivery; I was nervous and always look sad. A good speaker should be always be enthusiastic about his or her speech and always keep in mind of the content. Other thing I like is Elie’s speaking is very smooth and natural, even though something I didn’t catch up very clear but that’s my fault. Elie really prepared his speech well and he wants to share his views with us. After hearing the speech, I want to treat every person equally and respect different opinions. Besides, the structure of the speech is very good, main points seem very clear. Compare to last time I hear the speech from Vicente Fox; Ellie’s speech is more impressive and thoughtful. His examples are from his true experience...
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...Discuss the type of information included on the different claim forms. Claim forms are used to submit services and procedures provided to patients from providers for reimbursement purposes. For example, auto accidents require an explanation of benefits attachment or if the claim is for durable medical equipment, medical necessity must be proven which can be done with a letter from the physician and a copy of the prescription. The CMS-1500 form has areas known as form locators which state what should be completed on the form such as demographics, diagnosis and procedure codes, modifiers, and more. Compare and contrast the information for the CMS-1500 and the UB-04. The CMS-1500 form is used by physicians and suppliers which is known as professional billing while the UB-04 is used by hospitals, nursing facilities, hospice and is known as institutional billing. Each has an electronic format that can be used with the last letter indicating whether it is institutional or professional. The UB-04 form is a summary and is accompanied with an itemized bill. The UB-04 form has 4 sections and eighty-one form locators. The CMS-1500 form is divided into two sections, completion guidelines vary on state and local levels which means the office specialist will have to check the rules for certain carriers. Discuss the common reasons why claim forms are delayed or rejected. Billers and coders goal is to achieve and retrieve accurate information. A lack of accuracy may result in a rejected or delayed...
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...Using the CMM in Small Organizations ---Company XYZ Abstract The Capability Maturity Model (CMM) for Software developed by the Software Engineering Institute has had a major influence on software process and quality improvement around the world. This paper discusses how to use the CMM correctly and effectively in small organizations ,analyze the current stat of the company and how to make the company get into a higher level .By using questionnaires ,analyzing the collected information and giving my recommendation . Introduction The Software CMM defines a five-level framework for how an organization matures its software process. The most well-known aspect of the CMM is its description of five stages, or maturity levels, of an organization’s software process .These levels describe an evolutionary path from ad hoc, chaotic processes to mature, disciplined software processes. The five maturity levels prescribe priorities for successful process improvement, whose validity has been documented in many case studies and surveys. Here is the table of 5 maturity levels , different focus and KPAs . |Level |Focus | |Small |16 – 50 employees and several products | |Very small |3 – 15 employees and several products ...
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...Choosing Computerized Maintenance Management Systems for Facility Management Wes Throop, Project Leader What is CMMS? and special tools for individual jobs. A CMMS installed on a computer network can be used to manage the maintenance of several remote facilities from a central location. The ability to track historical costs and project future maintenance expenses make a CMMS useful for budgeting. A Computerized Maintenance Management System (CMMS) is a software package that can track, schedule, and organize facility maintenance. It can include equipment history and inventory and also generate work and purchase orders. For very small facilities, paper records may be adequate. For more complex operations, a CMMS can be an invaluable tool for a facilities manager. A CMMS is not intended to replace or duplicate the Forest Service’s INFRA database. Instead, it is a tool to organize, schedule, and track the details of day-to-day facilities management. Many CMMS software packages are available. This Tech Tip is designed to help you select the best system for your particular operation. Selecting a CMMS Why Use a CMMS? A CMMS can keep track of past repairs, schedule future maintenance, and provide a ready list of vendors and parts sources. It can be used to generate detailed work orders for maintenance personnel. These work orders can contain specific safety precautions CMMS programs offer a wide range of features. A manager will have to decide which features are compatible with a particular...
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...14: QI-TECH A Chinese Technology Company For Sale About the case: The case describes QI-TECH, a Chinese manufacturer of precision coordinate measurement machines. A foreign investor that hold 50% of Qi-Tech must negotiate a sale with its Chinese partner and a potential buyer (a large Western measurement machine company). For this purpose the foreign investor must value the joint venture and develop a viable deal structure and negotiation strategy. Something about CMM Technology – the product Coordinate Measurement Machines (CMM) were used widely in the aerospace industry and other industries such as automotive and electronic for quality control purposes. CMMs represented about 25% (US$ 600 million) of the world market for measurement instruments. CMMs cost between US$ 50,000 – US$ 500,000 depending on size of parts they could measure, speed of measurement and precision. The measurement accuracy of a Qi-Tech’s most popular (Zoo3” CMM machine was 2.5 µm (1 micron = 1 millionth of a meter). A CMM generally consisted of four elements: stationery devices, including a massive granite worktable; moving elements; electrical parts; and a controller. The players Indivers BV was a Dutch holding company that had been established by Twaalfhoven who had built a business around the manufacture of aircraft engine parts in the 1970s. Overtime, Twaalfhoven had made several investments in high-tech startups to participate in the exciting growth opportunities for high technology...
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...Qualidade, uma questão de Gestão PSP - Personal Software Process. TSP - Team Software Process. CMMI - Capability Maturity Model Integration (SE/SW e AS-CMM). ITIL - Information Technology Infrastructure Library. Três Níveis CMM -> Capacitação Organizacional TSP -> Capacitação de Equipes PSP -> Capacitação de Indivíduos O CMM diz “o que” deve ser feito – Desenhado para ser amplo e duradouro – Não entra em detalhes de técnicas específicas O PSP e o TSP dizem também “como” – Sugerem técnicas e dão alternativas PSP – Personal Software Process Mensagem a reter – O PSP é um processo definido para ajudar o desenvolvedor a fazer melhor seu trabalho. – O PSP ensina e recomenda técnicas que podem ser utilizadas também no âmbito da equipe (TSP) e da organização (CMMI) Princípios do PSP A qualidade de um software é governada pela qualidade de seus piores componentes A qualidade de um componente de software é governada pelo indivíduo que o desenvolveu – Conhecimento – Disciplina – Comprometimento O profissional de software deve conhecer sua própria performance – Medir, acompanhar e analisar seu trabalho – Aprender das variações na performance – Incorporar estas lições em suas práticas pessoais A qualidade de um software é governada pela qualidade de seus piores componentes O Modelo PSP Um modelo desenvolvido pelo SEI para melhoria e otimização do processo individual de trabalho. Estruturado como um curso, onde os conceitos...
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...Nicholas Lawrence Event & Facility Management Ch. 9 case study Mrs. Etzkorn CMMS is an abbreviated term for computerized maintenance management systems and are a type of management software program that perform functions in support of the operations and maintenance (O&M) programs. The software automates and streamlines most of the logistical functions done by O&M staff (U.S. Department of Energy). “Typical CMMS functions depend on the complexity of the system chosen. Examples include: * Work order generation, prioritization, and tracking by equipment and/or component. Work orders often can be sorted by equipment, date, person responding, etc. * Tracking scheduled and unscheduled maintenance activities. * Storing technical documentation and maintenance procedures by component, as well as equipment warranty information. * Real-time reports of ongoing work activity. * Calendar- or run-time-based preventive maintenance work order generation. * Capital and labor cost tracking by component, as well as shortest, median, and longest times to close a work order by component. * Complete parts and materials inventory control with automated reorder capability” (U.S. Department of Energy). The best CMMS benefit is that it eliminates paperwork and manual tracking of activities and saves time and allows the staff to remain productive. Computerized maintenance management system would allow the school to detect problems before a failure occurs, resulting...
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...Introduction A software process is a collection of activities, methods and transformations that are used or followed by software developers to build and maintain software and the software related products. In other words, software process provides a roadmap through which software is developed. Since the existence of software processes, many software projects continued to fail even when software processes were used hence software processes alone are not enough for the success of the software project. Pressman (2010) supported this view by indicating that the existence and use of software process does not guarantee that software developed will be on time, will meet customers’ needs and will be of high quality. The quality of software in today software industry has been given much attention due to increased demand for high quality software. The reason of increased demand is because high quality software plays an important role in modern business environment. As indicated earlier that software alone cannot guarantee high quality software, software process need to be assessed and improved in order to achieve high quality software. Software process improvement is defined as a set of activities which leads to a better process which suite business goals hence it results with high quality software delivered on time. Höggerl and Sehorz (2006) describe software...
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...Capability maturity model- this model defines how mature is company in managing and producing software. The model's aim is to improve existing software-development. There are five levels defined along the continuum of the model. CMM is process improvement model applied to improving software development. The model is based on five maturity levels that predict an organization’s capability to successfully develop software based on process discipline. 1.Initial (chaotic, ad hoc, individual heroics) – the most primal level, organisation can make software, but it doesn't have optimise process and the quantaty of the product isn't really good 2.Repeatable - the process of producing the software is at least documented sufficiently such that repeating the same steps may be attempted. 3.Defined - the process is defined/confirmed as a standard business process, and decomposed to levels 0, 1 and 2 (the last being Work Instructions). 4.Managed - the process is quantitatively managed in accordance with agreed-upon metrics. 5.Optimizing – process of management is absolutely optimised. Metatraid software company. CMM Level 3 This company relates to the maturity level. The processes of producing the software are managed. Detailed measures of the software process and product quality are collected. Both the software process and products are controlled and understood. Metatrade identifies metrics to measure the effectiveness of its project management and SDLC methodologies. They are able...
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...key, like hospitals, hotels, warehouses and transportation companies. Maintenance management software (MMS) or enterprise asset management (EAM) software can help monitor work orders, parts, repairs and more to make managing it all easier for your business. If you're looking in to purchasing maintenance management software, here are 10 providers to consider. Bigfoot CMMS Bigfoot CMMS (computerized maintenance management system) is a cloud-based maintenance management software that comes with two different package choices: Enterprise and Enterprise+. Bigfoot offers many features, including location and asset-based work orders, parts inventory, automatic e-mail alerts, cost-tracking and repair history and more. bigfootcmms.com eMaint eMaint offers four different subscriptions, from Standard, Self Starter and Get OnBoard to All In, each with a different level of services. Features include preventative maintenance, inventory management, up-to-the-minute reports with customizable KPIs (key performance indicators) and dashboards. emaint.com FaciliWorks FaciliWorks offers both Web-based and desktop CMMS management options. With FaciliWorks, you can submit, queue and manage work orders and service requests, group assets by department and location, optimize your spare parts inventory and more. cybermetrics.com HippoFM HippoFM is a Web-based maintenance management solutionwith features and applications like fleet, asset and vendor management, and a customizable dashboard...
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...System/Software Process and Quality Factors System Quality Factors Capability Maturity Model M. Smith CMGT 555 / Systems Analysis and Development February 13, 2012 Bob Mattus System Quality Factors When speaking in terms of hardware and software quality, several factors come into play and should be carefully considered in order to ensure the highest quality. Quality factors play an important role in system development, design and implementation. Quality factors include functionality, reliability, usability, efficiency, maintainability and portability. Although all are of equal importance two factors stand out amongst the rest. Functionality and reliability quality factors play a significant role because they can affect the overall performance of the rest of the system. The reliability of a system is important and if the system is not reliable, all others become secondary concerns. Companies must be able to rely on a system that can serve as the backbone of the services or products they provide. They have to be able to meet the needs of their clients within a reasonable amount of time, deliver on their goods or services and conduct business efficiently from day to day. Reliability is a factor that should be discussed and considered during the system design process for different reasons the most notable in order to choose the right system. Reliability is a factor that should be continually monitored and tested at specified intervals to ensure the system is...
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...Research Paper ITK 463 TSP (Team Software Process) Index I. Introduction II. What is TSP II. A. The TSP launch process III. Why is TSP used? III. A. TSP improves Quality III B. TSP makes the company work professionally III C. TSP and CMM. IV Overheads due to TSP. V Risks Associated. VI. Does TSP actually work ? VII. Recommendation for the company IV. Annotated Bibliography V. Company Assumptions Introduction As quoted by the CIO journal December 2003 issue, “By the numbers available, the software quality stinks.” The Standish Group reported in 1999 that 74% of all projects were not successful.6 According to a survey by Standish Group in 2002, only 34 % of the software development is successful. Around 38 billion US dollars are lost every annum due to software failure [2] and one of the major reasons for this high failure rate is poor software quality. Typical software projects are often late, over budget, of poor quality, and difficult to track. Engineers often have unrealistic schedules dictated to them and are kept in the dark as to the business objectives and customer needs. They are required to use imposed processes, tools, and standards, and often take shortcuts to meet schedule pressures. Very few teams can consistently be successful in this environment. As software systems get larger and more complex, these problems only get worse. The best projects are an...
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...The People Capability Maturity Model (P-CMM) is a framework developed by The Carnegie Mellon University (2009) that helps managers to address the critical people issues inside organizations. The P-CMM framework guides companies to improve their processes for managing and developing their workforce. It also helps them to identify their level of maturity according to their workforce practices, to establish a continuous workforce development program, defining improvement actions, to integrate both processes of development and improvement, establishing a culture of excellence. All CMMs are divided in five maturity levels. A company achieves a new level of maturity when it establishes or transforms a system of practices to provide capabilities it did not have previously. BRF does not use yet this method, however, according to their workforce practices that will be described forward we have identified in which maturity level the company is nowadays. To illustrate, the five levels can be observed in the figure that follows. Source: The five maturity levels of the People CMM. Adapted from Humphrey [1989] and Carnegie Mellon University [1995] with permission. The Initial Level is the first P-CMM maturity level. According to the authors, companies at this level commonly have difficulties in retaining talented people. They are not properly equipped to respond to talent shortages. This means that they are often ad hoc and inconsistent. Besides, they sometimes do not have...
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