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Coach Inc.

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Coach Inc. in 2012: A Case Study Analysis
Wehneh Tidoe
Wilmington University
Dr. Hoehn

Coach was founded in 1941 by Miles Cahn who was a leather artisan. The handbags that Cahn and his family created separated them from the competition because these bags were resistant from wear and tear. The company grew a following based on the bags classic styling. And time progressed; the company was able to grow due the prices of the goods being about 50 percent lower than other luxurious brands. The company was also established with large retailers as well as their own company store (Eastburn, 2013).
Problem Statement
Coach was sold to a diversified food and consumer goods producer named Sara Lee after 44 years of family management. Although the company maintained its strong reputation with its consumers, after a while the consumer’s preference began changing. The company’s classic style did not appeal to those who were looking for the Italian or French look. Since Coach had already developed a fan base once the company was purchase by Sara Lee, the company did nothing to change the products or pricing. Once other designer brands emerged, Coach’s best performing stores rapidly declined in sales.
Strategic Analysis
Coach began building its strengths years after it was purchased by Sara Lee in 1996. Reed Krakoff was hired as Coach’s new creative director. Krakoff’s first plan of action was to produce new products based on market research. The responses they received from performing market research allowed them to gain a competitive advantage against its rivals by matching them with its brand reputation, quality and prices of their merchandise (Eastburn, 2013).
As years passed, consumers began to seek brands made by French and Italian designers and Coach needed to develop prototypes against these brands. Coach would pilot these items in

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