...importance of business communications. 2) When it comes to communication skills, employers express particular frustration with A) experienced workers who shun new technologies. B) recent college graduates who haven't learned how to adapt to a professional environment. C) employees whose first language is not English. D) male workers. E) employees who believe they are tech-savvy. Answer: B Explanation: B) Not all situations call for the same type of communication skills. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you will gain a major advantage that will serve you well throughout your career. The other groups of employers are not necessarily going to have trouble communicating in a professional environment at all times. Diff: 1 Page Ref: 3 Skill: Concept Objective: 2 AACSB: Communication Abilities Learning Outcome: Discuss the challenges and importance of business communications. 3) Stakeholders affected by the quality of business communication include A) customers. B) employees. C) suppliers. D) shareholders. E) all of the above. Answer: E Explanation: E) Stakeholders are those groups of people affected in some way by the...
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...business communications. 2) When it comes to communication skills, employers express particular frustration with A) experienced workers who shun new technologies. B) recent college graduates who haven't learned how to adapt to a professional environment. C) employees whose first language is not English. D) male workers. E) employees who believe they are tech-savvy. Answer: B Explanation: B) Not all situations call for the same type of communication skills. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you will gain a major advantage that will serve you well throughout your career. The other groups of employers are not necessarily going to have trouble communicating in a professional environment at all times. Diff: 1 Page Ref: 3 Skill: Concept Objective: 2 AACSB: Communication Abilities Learning Outcome: Discuss the challenges and importance of business communications. 3) Stakeholders affected by the quality of business communication include A) customers. B) employees. C) suppliers. D) shareholders. E) all of the above. Answer: E Explanation: E) Stakeholders are those groups of...
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...Diversity is an aspect of life that is almost inescapable, especially in the workplace. As we go about our daily lives, we are surrounded by people and cultures that differ from what was once considered the typical American lifestyle. There are endless options of food, music and social activities allowing us a small chance to experience and explore what life is like in other countries. Businesses are also recognizing the need and importance of diversity. Many have begun investing in diversity and inclusion as part of their overall management structures. To continually challenge their practice, organizations are striving to make the connection between those principles and their corporate performance (Chaney & Martin, 2014). This paper will explore some of the key issues regarding diversity in the US and India. Cultural variations, communication and management styles will be examined for a more in depth look at the ever changing corporate environment. Cultural Variations Carol Milano (2012) with ASME.org analyzes that in the United States, especially in large cities, a “time is money” attitude is common. Often working professionals appear to be in a rush, which gives the impression that Americans tend to get down to business rather quickly. Many countries have a different perspective and work ethic, where people are not in such a hurry. They may prefer to get to know a colleague before they start working together, which reiterates the fact that teamwork is an area rich...
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...fullest, and contributes to our overall growth and prosperity (Ethnic Majority, 2004). In the 20th century, one’s workplace is very diverse. In today’s workplace a person may be considered more valuable than another person if they are bilingual. The workplace consists of several different types of individuals with different backgrounds. In one office one may work with a combination of individuals from many different ethnic backgrounds such as African-American, Hispanic, Caucasian, Japanese, Indian, and Chinese. You may find that some work environments have conflicts due to the diversity while others are very pleasant and exciting to work in because of the same reason. Through observation one collects that diversity in the workplace introduces new foods, cultures, values, morals, religious beliefs and ideas. A diverse workplace is very interesting because individuals can learn from another. An individual can learn how to improve tasks through techniques. One can also learn how to communicate in a foreign language and become bilingual in more than one language. Studies have shown that diverse teams view situations from a broad range of perspectives, producing more creative solutions to problems and greater product innovation (Executive Diversity Services, Inc., 2006). A diverse work place allows for a person to be exposed to a whole new world. For example, take a hospital environment; diversity exists everywhere you look. It can be a small or large hospital, it can be in...
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...emphasize our course core value of Community. What is McDonalization? McDonaldization was originated from the author American sociologist George Ritzer. He uses McDonalization to define the homogenous sociological result that is happening to our culture. He expresses McDonaldization as the development by which the values of the fast-food restaurant such as McDonalds, are approaching to rule new and diverse divisions of American society, and as well as the rest of the world. The hamburgers here in the United States are the same all over the world. McDonaldization can be looked, in a way, in which the hamburger chain makes food for ingestion is taken as an ideal of Max Weber's philosophy of the reasoning of the modern world. McDonaldization is the development of rationalization. Rationalization is a sociological word that means the replacement of reasonably reliable rules for old-style or inconsistent rules. Companies use the four methods of McDonaldization such as efficiency, calculability, predictability, and control. Efficiency means the most efficient mode of production, while using less amount of cost and effort. Calculability is when the fast-food...
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...Running head: Management of Diverse Workforce by Chinese-based Company Term Project Management of Diverse Workforce by Chinese-base Company Prepared by Yuyi Wang For Professor C.E. Reese In partial fulfillment of the requirements for BUS 673-Managerial Writing & Reporting School of Business/ Graduate studies St. Thomas University Miami Gardens, Florida Term A6/ Fall 2011 10/11/11 Table of Contents Term Project 1 Management of Diverse Workforce 2 1. Introduction 2 a) Objective 2 b) Organization of text 3 2. What is Diverse Workforce? 4 a) The definition of Workforce Diversity 4 b) Diverse Workforce in Chinese-based companies 5 3. The history of Workforce Diversity in Chinese-based companies 6 4. Management of workforce relationships by Chinese-based companies 7 5. Issues we are facing 13 Answers to the issues 16 References 20 Management of Diverse Workforce By Chinese-based Company 1. Introduction a) Objective In recent years, because of the greater level of industry segments, commercial links between different countries such as China, United States and European countries have become closer and closer. As the result of this development, many companies have changed their attentions. These companies have become more interesting in the international business. Owning to this growth of interest, many multinational corporations have been created. Once a multinational corporation has been founded, this company is going...
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...Website: http://www.thecoca-colacompany.com/ourcompany/mission_vision_values.html Mission, Vision & Values The world is changing all around us. To continue to thrive as a business over the next ten years and beyond, we must look ahead, understand the trends and forces that will shape our business in the future and move swiftly to prepare for what's to come. We must get ready for tomorrow today. That's what our 2020 Vision is all about. It creates a long-term destination for our business and provides us with a "Roadmap" for winning together with our bottling partners. Our MissionOur Roadmap starts with our mission, which is enduring. It declares our purpose as a company and serves as the standard against which we weigh our actions and decisions. * To refresh the world... * To inspire moments of optimism and happiness... * To create value and make a difference. | Our Vision Our vision serves as the framework for our Roadmap and guides every aspect of our business by describing what we need to accomplish in order to continue achieving sustainable, quality growth. * People: Be a great place to work where people are inspired to be the best they can be. * Portfolio: Bring to the world a portfolio of quality beverage brands that anticipate and satisfy people's desires and needs. * Partners: Nurture a winning network of customers and suppliers, together we create mutual, enduring value. * Planet: Be a responsible citizen that makes a difference by helping build...
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...HRM 560 – Managing Organizational Change June 1, 2013 A.Describe the organization in terms of industry size and history. The organization is Potter’s Peanuts. It is a family-owned business that has been operating nationally for 35 years. The company is in the food industry and has over 280,000 employees nationwide. Headquartered in the United States, the company has recently acquired two smaller processing and manufacturing facilities in Europe. Potter’s Peanuts is becoming increasingly aware of the rise in international competition, and is looking to maintain its market share domestically, while building it globally. B. Describe how the HR program/policy/process/procedure/initiative that has been proposed should be changed. Leadership, with major input from the HR staff, is aware that attracting and retaining the best and brightest in the agricultural and food processing arena is crucial to maintaining national and international competitive market share advantage. With that vision in mind, the leadership knows that it will have to be strategic in ensuring that all its HR initiatives are equitable, consistent, continuous, and mainstream. Potter’s Peanuts has been noted for its success in the marketplace, its values and vision, its diversity and inclusion efforts, but more publicly for its notable efforts in the training and development arena. The company believes strongly in training and development, as illustrated by the continuous and consistent launch of said...
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...Diversity Action Plan SOC315 Diversity Action Plan In today’s emulous world it is not enough for a company to employ a diverse workforce. Companies must take full advantage of the diversity at their disposal to remain successful (Gwele, 2009). This must include a plan of action; a roadmap to success. The company will face challenges and detours along the way, but it must resign itself to stubborn resolve. Commitment to addressing diversity in the organization must be a cogent conviction instead of a retrospective addendum. Opportunities and Challenges of Increasing Diversity Today more than 60% of McDonald’s home office and U.S. company workforce are of a racial or ethnic minority, or are women (McDonald’s, 2010). McDonald’s thrives on diversity within their organization, and based on their initiatives, the level of diversity will increase. Opportunities Diversity presents a variety of opportunities to improve adaptability, productivity, teamwork, and problem solving. Organizations employing a diverse workforce can supply a greater variety of solutions to problems in service, sourcing, and allocation of resources. For instance, different perspectives can assist in the development of new meal options for consumers. Employees from different cultures bring a variety of talents or experiences in suggesting new ideas in adapting to changing markets and customer demands to keep McDonald’s competitive in the food industry. A variety of skills lead to innovative approaches...
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...analysis 5. 2.1 external forces 6. 2.2 internal forces 7. 3.0 target publics 8. 4.0 objectives 9. 5.0 strategies 10. 6.0 projects and action plan 11. 6.1 specific tasks 12. 6.2 time frame, 7.0 conclusion 1.0 Executive summary: McDonalds is an internationally recognized organization as a leading global foodservice retailer. With 34,000 restaurants worldwide, 1.8 million employees, serving approximately 69 million people in 119 countries each day. Although it is a leading foodservice retailer there are some areas that should be address, that if fulfilled can greatly increase business for the company. The main issue with all fast food services is the way they are viewed in the public eye as they are so heavily monitored by the media. Many individuals and families are reluctant to purchase fast food in general due to the reputation of poor quality nutrition and lack of healthier options; this is an issue McDonalds will have to conquer through marketing, advertising and public relations. Advertising will also be vital to gain the awareness through the main channels of communication. McDonalds already has extensive advertisement via television and billboards. Brand awareness would greatly increase if there was more advertisement via online, via popular websites such as Facebook and Twitter which are constantly used. McDonalds already has a Public Relations team that is concerned with the way they are perceived, it is vital for their roll to maintain...
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...Opportunities What opportunities in the marketing environment did Gannett seize in launching USA Today? How did the company learn about and respond to these opportunities? Answer the same questions for USAToday.com. By conducting research and analysis Gannett determined that there were two trends/opportunities that he could take advantage of; one was that an increasingly short attention span among a generation nurtured on television and the other was that there was a growing hunger for more information. With this information Gannet made the newspaper’s primary mission to provide more news in less time. Research suggested that this paper should target achievement-oriented men in professional and management positions who were heavy newspaper readers and frequent travelers. Unlike the other companies/competitors who targeted upper America, Gannett’s company would target middle America- young, well-educated Americans who were on the move and cared about the news and current events. Gannett listened to what the readers wanted and ensured that USA Today would market just that. With this information in hand, Gannett capitalized on it by putting together a team of news, advertising, and production personnel staff from his daily news who developed, edited, published and tested different prototypes. From those prototypes three 40-page versions were sent out to about 5,000 professional people along with a response card for feedback. Marketplace feedback showed that readers liked the prototypes...
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...Demonstrative Communication Whether we are aware of it or not in our lifetime we have utilized, acquired, and practiced the use of demonstrative communication skills. As we mature, we adapt to our environments differently on various levels. These abilities assist us with the countless number of daily interactions we face as well as our diverse associates. Demonstrative communication proficiencies systematically assist us with routines and our ever-changing schedules and associates. Along polishing and modifying our verbal skills, our nonverbal, facial expressions, and body language they require daily modifications. Through our motions or languages, our personalities, traits, and habits stand exposed for others to judge by. Demonstrative communication is the primary enhancer in assisting us with nonverbal interactions. It has positive reinforcement aspects when giving speeches or conducting meetings at the workplace. Not everyone feels confident in front of crowds therefore hand gestures are an intrical tool for them to use as some of the attention by the audience reverts from the speaker. The magnitude and direction of the message the sender wants to convey translates through the tone of their voice. Through persuasiveness or dull rhetoric, speakers influence the audience or receiver to make judgments. Proper attire or the lack of also plays an important role as unwritten communication when trying to send any type of message. Voice tones are more believable if...
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...Framework 4 4. Codes of Communication 6 4.1. Verbal Communication 6 4.1.1. Welcome topics of conversation 7 4.1.2. Topics to avoid 8 4.2. Non-Verbal Communication 9 5. Gift Giving 10 6. Causes of Cross-Cultural Communication Conflicts 12 7. Conclusion 13 8. Recommendations 14 9. References 15 Executive Summary Today’s world has gone global. This globalization has led to the collaboration among manufacturers of products, suppliers of materials and service providers situated across the globe. The markets are no more restricted to a specific region or a country. The boundaries and distances between the markets have vanished. Saturation in developed markets has led to exploration and exploitation of emerging markets. The expansion of geographic footprint is not happening only to meet business needs, but this is happening also to promote social causes (Education, Health Awareness) and to mitigate global risks (Global Warming). Therefore, for the purpose of effective functioning, there is a strong need to learn about Cross-Cultural Communication. It is true that any usage of an inappropriate word, an impression or a gesture can lead to serious business or social implications. These cross-cultural communication blunders can then lead to lost customers, failed relationships and lost opportunities. To become an effective communicator worldwide, one should anticipate and identify cultural differences...
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...defined as the inherited values, concepts, and ways of living which are shared by people of the same social group. To simplify further, culture is divided into two kinds; the first is “generic culture” which is essentially a shared culture of all humans living on this planet. The second is “local culture” which refers to symbols and schemas shared by a particular social group. The local culture can also be understood from the simple that every country has a diverse and different culture which may be similar, but it certainly cannot be the same. Culture is different in many forms and contents that include factors that we can see like language, behavior, dressing and food; and others that we cannot see like beliefs and values. With the advent of Globalization, the world is now a global village and the technological achievements of this modern time have brought people closer together than ever. This also means that people from different parts of the world and with different cultural backgrounds are working and communicating together. While this is not only interesting, but dealing with people from different cultures requires conscience efforts in knowing the cultural diversities. This can be further be explained with examples like the way we deal with them, what one should speak and what one should avoid saying, how to communicate and to be aware of the cultural taboos because what is accepted in one culture might not be accepted in another. What applies to every day communication...
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...and so their high expectations can be met. Dissatisfied customers are people who don’t receive products or services they have been promised. There are several reasons and causes for customer dissatisfaction and one of them is poor service. Fox example, when I am at the mall shopping and walk in one of the department stores it is nice to be greeted and noticed. If I am looking at jewelry and I am interested in buying something, it is expected for a customer service representative to talk up to me and help me out. If I am at the store for several minutes and not being helped or approached I consider it to be poor service. Inappropriate complaint resolution is another cause of the customers to be dissatisfied. Some people happen to complain about the services, some of the complaints may be ridiculous but as...
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