...Villamor Air Base, Pasay City Challenges of Airport Employees in Communicating to Mute and Deaf Passengers A Study on the Challenges of Airport Employees in Communicating Mute and Deaf Passengers Submitted By: Dela Vega, Joaquin Jr. M AB- 3-1 Submitted to: Professor Ivan Mascardo August 28, 2015 Chapter 1 1.1 Introduction In 1951, ICAO announced that English will be the compulsory language used for the international aviation. (Varavudhi, 2009). Such requirements would improve communication, coordination, and performance of the required safety and related duties of airport employees. “Communication is the exchange and flow of information and thoughts from one person to another; it involves a sender transmitting a thought, information, or feeling to a receiver. Communication includes writing and talking, as well as nonverbal communication (such as facial expressions, body language, or gestures), visual communication (the use of images or pictures, such as painting, photography, video or film) and electronic communication (telephone calls, electronic mail, - cable television, or satellite broadcasts).(Mallett-Hamer, 2005, p.1). A successful communication demand same basic ability of sender and receiver. Here ideas are delivered, which received and an immediate feedback generated” (kabir, n.d. p.1) People who are deaf and mute may have challenges communicating with others via spoken words and may have challenges...
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...P7- Outline the various electronic methods for communicating business information using examples for different types of audiences. A type of written communication that can be used when communicating business information is a letter. This type of written communication would be suitable for KFC to communicate with when writing to the government. To elaborate on, this is because the format of a letter is set out as professional and formal and when writing to the government it is required that you write formal and professionally. This is why a letter would be the most suitable written communication for KFC because this letter will give the government a good first impression on KFC and it will prove to them that KFC is a company that is very capable of being successful. In addition, when writing the letter to the government KFC would also need to make sure that they know their audience. Because their audience is the government it means that they are inexperienced in the situation that you are talking about to them. This means that when writing the letter KFC would need to explain everything in detail so that the government fully understand the concept of the letter. A Memorandum, also known as memo is also another non electric communication that can be used when communicating business information. A written communication like this would be most suitable for the sales department in KFC to communicate to the finance department. This is because a memorandum expresses its communication...
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...communicate effectively, there may be some problems with communicating. Circumstances such as these could affect how certain tasks are completed and how well employees, patients, and family members interact. To understand some of the challenges facing the hospital, in accordance with communication we will discuss how gender and cultural differences influence communication within the hospital when it comes to coworkers, managers, patients, families and caregivers and improvements that can possibly be make. Gender Differences Female When working in a hospital where there are both male and female employees, one may view s different approaches between male and female employees when communicating. This occurs because females tend to be more nonverbally expressive, talk more and reveal more personal information than that of men (Axia, 2012). Female employees seem to have better communicating skills when taking care of patients, families, managers and other employees. Females are valued to be more likely to discuss problems and seek out advice before making important decisions. “Gendered Lives” by wood supports the theory that women use communication as a way to establish and maintain relationships. Males In a hospital, men do not communicate as well as females with patients, family members and other employees. Men interpret literally causing miscommunication between the sexes. (John Williams 2012). Unlike female employees, males may have issues when...
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...in the act of communicating every day. We communicate by transmitting and receiving information, thoughts, and ideas. It could be a simple message as saying ‘good morning’ or talking to your neighbor about the ball game. We could be listening to a speech about new company initiatives or reading the daily newspaper. People communicate by more than just ‘words’. We could communicate without saying any words. Sometimes our messages are transmitted with the wrong idea. Our body language can help or hurt our messages. These are examples of demonstrative communications. Demonstrative communication can be defined as verbal and non-verbal forms of communicating. These forms can be ineffective if both the sender and receiver do not achieve the delivery or process the received message. To demonstrate effectively is to use the proper components of tone, knowledge, gestures and the environment to build a lasting relationship professionally. Effective communication is not only about transmitting a message or idea but the listeners have to understand and respond to it. To effectively communicate between two parties requires sending and receiving messages in both directions. It is important to have good communication from our daily family life to our work environment. When a store manager talks to their employees about new goals is a way of communicating. The store manager is the sender of the message but in order for them to be effective is for their employees to respond to...
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...people we work with. As Susan RoAne (2008), owner of a speaking, consulting, and coaching business, discusses one way we feel this connection is through getting to know and building trust by communicating in-person. Through this interpersonal interaction, we not only feel more comfortable around the people we collaborate with, but can better share thoughts and understand what those people are saying verbally and on paper (p. 60). Do you trust someone you have never met in person? Most people say no, because there is no connection with you and the person until you meet. It is important for employees to feel a connection in their job and feel what they do matters to the business and fellow co-workers. Employees feel a connection when participating in regular face-to-face interactions with co-workers. Connections are important in business because as David Ryback (2010), an internationally acclaimed speaker and consultant, states: “Business cannot exist in the absence of people relationships, the stronger the relationships, the more potential for success in the business.” (Ryback Cathcart, &ump; Nour 2010, p.19). The strength of relationships with co-workers correlates with the connection employees have in their job. When a connection is made, confidence follows. With confidence, employees do their best and most effective work. Through knowing and trusting their co-workers and finding the purpose in the business as a whole,...
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...Management and leadership Presentation Subject: Explain how managers can set effective expectations for their employees to increase organizational performance. Slide 1: In order to set expectations towards employee, it is important to know what these expectations are. What are the goals and guidelines to an increase organizational performance in the work place? What are the behaviors and expectations managers have towards their employees? What are effective expectations for employees? * Don’t assume * Communicate * Self-Starter * Know company ethics policy * Team Player * Punctuality * Change * Accountability Speaker Notes Don’t Assume: When working specific tasks or assignments, occasionally there may come up a situation or a certain equation that is not understood by the employee. It is imperative to ask what you do not know, so that either manager or team co-worker may aid in your assistance to learn what is needed to be done. It is agreed that rather an employee not know how to execute a specific task and learn then to pretend he does know how and makes fatal errors which in the has dire consequences. Communicate: One if not the most important aspect of employee expectation is the skill of communicating. When one communicates to his co-workers or to their manager about specific actions that need to be communicated about, therein lies a harmonious flow within the work environment between everyone working. Communication...
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...Any organization large or small depends on the hard work of its employees to be successful. This is why communication is vital to the organization. With communication, employees can coordinate their efforts with other employees and managers to make their hard work seem almost effortless. One of the biggest reasons a company fails is ineffective communication among employees as well as supervisors and upper management. If the staff has not been made aware that there is a goal to attain, they certainly cannot contribute to accomplishing it. Several methods of communication exist to efficiently communicate within any organization. In my organization, emails messages are largely used to communication inside and outside of the organization. Although, email is somewhat informal, it is the quickest and most effective method of sending and receiving messages and they can also be considered a formal method of communication, depending on the contents and whether or not there is any formal correspondence attached. Email can involve one-to-one communication, but it also supports one-to-many transmissions in which the same message can be sent to lists of people (Reddick and King, 2001:24). Scheduling conferences and meetings, changing policies and procedures, keeping employees and staff apprised of any changes, and sending and receiving formal documents are just a few of the things email is used for in my organization. Email also works tremendously well when collaborating on a project. However...
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...AACSB: Communication Abilities Learning Outcome: Discuss the challenges and importance of business communications. 2) When it comes to communication skills, employers express particular frustration with A) experienced workers who shun new technologies. B) recent college graduates who haven't learned how to adapt to a professional environment. C) employees whose first language is not English. D) male workers. E) employees who believe they are tech-savvy. Answer: B Explanation: B) Not all situations call for the same type of communication skills. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you will gain a major advantage that will serve you well throughout your career. The other groups of employers are not necessarily going to have trouble communicating in a professional environment at all times. Diff: 1 Page Ref: 3 Skill: Concept Objective: 2 AACSB: Communication Abilities Learning Outcome: Discuss the challenges and importance of business communications. 3) Stakeholders affected by the quality of business communication include A) customers. B) employees. C) suppliers. D) shareholders. E) all of the above. Answer: E Explanation: E) Stakeholders are those groups of people affected in some way by the...
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...to evolve in this digital age, the demand for information and services has become reliant. To provide information as a product for its clientele, businesses need first-rate communication as a standard, internally and externally, to succeed. Importance of Business Communication This demand for information reinforces how imperative proper communication persists throughout the hierarchical structure within an organization from the workers in the mailroom, to the floor manager, and even to the CEO. Ensuring this information is accurate, timely, relevant, and comprehensible is also vital. Each member of a business is responsible for effectively communicating to those appointed above, beside, or below him or her in some form or fashion. When an organization has avowed its vision, values, and objectives effectively employees have an unambiguous understanding of what role they play within a company. Managers must communicate to staff members what they expect of them. A good manager...
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...challenges to the work force if the employees are not educated on multicultural management. According to Matt Alderton, employers have “got to educate themselves, train their employees and seize interpersonal opportunities that they may previously have skirted.” (Alderton, 2008). Training employees on the different cultures of their co-workers will make it easier for the employees to work with one another and therefore will make for a more trusting and productive working environment. Training employees on the benefits of communicating among themselves should be one of the primary concerns to the multicultural workforce. Not only is communication among co-workers important, but it can help to eliminate frustrations among co-workers and it can also help in the avoidance of serious safety hazards. If you have workers who cannot communicate well, and do not understand the safety regulations and requirements that the company has enforced, they could be endangering themselves and others as well. Communication barriers can easily affect a company and its employees. According to Myelita Melton, president of SpeakEasy Communications, who specializes in diversity education, there are several ways to communicate with employees who speak different languages. These strategies are: 1. Ask questions 2. Offer English instruction 3. Study important words 4. Hire a translator Asking questions to those who do not speak English is helpful in communicating clearly. One does not want to ask...
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...Communication Abilities Learning Outcome: Discuss the challenges and importance of business communications. 2) When it comes to communication skills, employers express particular frustration with A) experienced workers who shun new technologies. B) recent college graduates who haven't learned how to adapt to a professional environment. C) employees whose first language is not English. D) male workers. E) employees who believe they are tech-savvy. Answer: B Explanation: B) Not all situations call for the same type of communication skills. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you will gain a major advantage that will serve you well throughout your career. The other groups of employers are not necessarily going to have trouble communicating in a professional environment at all times. Diff: 1 Page Ref: 3 Skill: Concept Objective: 2 AACSB: Communication Abilities Learning Outcome: Discuss the challenges and importance of business communications. 3) Stakeholders affected by the quality of business communication include A) customers. B) employees. C) suppliers. D) shareholders. E) all of the above. Answer: E Explanation: E) Stakeholders are those groups of...
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...Management and Employees Workplace challenges come in many forms. One of those challenges is communication, whether verbal or nonverbal, between co-workers or between management and employees. Businesses currently are being affected by communication issues that are hindering production, satisfaction, and employee retention (Salahuddin, 2010). Communication is a vital key to effective and good management. Face-to-face communication is always the best way to talk to your employees but that may not always be possible, so a combination of verbal and nonverbal communication may be the best practice for your company (Chazanof, 1998). Too many companies rely solely on newsletters, bulletins, and flyers to communicate with their employees, making them feel less important to the company. Written communication is good but companies should also use face-to-face communication as well, use a combination of both. Written communication in the form of newsletters or flyers is a great tool when communicating with employees (Chazanof, 1998). Having your company put together a newsletter filled with company events, statistics, news, etc. Getting your employees involved, asking for volunteers to contribute information can help bridge that communication gap. Newsletters help inform your employees of company events as well as keep them connected and make them feel involved, all good ways to keep the communication waves flowing within your organization. “Communicating your expectations...
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...distribution of a message usually in the form of: Reports, Letters, Flow Charts, Invoices and even Verbal Communication amongst employees. This form of communicating is not as popular as it once was, but it provides businesses with other avenues to communicate instead of electronic communication. Furthermore, different types of communication suit contrasting businesses in addition to, the preference of people involved within a business. What Is Non- Electronic Communication? Electronic and Non- Electronic Sources of Business Information Sources of business information can come in a variety of different forms which include: Newspapers, Websites, Books, Posters, Directories, Databases, Government Statistics and so forth. Business information is basically information gathered of relevance to a business and its environment. Businesses use different sources of information as a way of understanding the markets they entering into, their competitors and how the company can grow. Moreover, different sources of business information serve contrasting purposes. Firstly, electronic communication involves the use of technology to distribute a particular message across. Examples of electronic communication include: the use of Mobile Devices, Video conferencing, Twitter, Facebook and other Social Media Websites, as well as, Electronic Mail. This is an effective way of communicating in a business environment as it is cost effective, whilst also, an easy way to obtain information quickly. BT: Audiences...
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...distribution of a message usually in the form of: Reports, Letters, Flow Charts, Invoices and even Verbal Communication amongst employees. This form of communicating is not as popular as it once was, but it provides businesses with other avenues to communicate instead of electronic communication. Furthermore, different types of communication suit contrasting businesses in addition to, the preference of people involved within a business. What Is Non- Electronic Communication? Electronic and Non- Electronic Sources of Business Information Sources of business information can come in a variety of different forms which include: Newspapers, Websites, Books, Posters, Directories, Databases, Government Statistics and so forth. Business information is basically information gathered of relevance to a business and its environment. Businesses use different sources of information as a way of understanding the markets they entering into, their competitors and how the company can grow. Moreover, different sources of business information serve contrasting purposes. Firstly, electronic communication involves the use of technology to distribute a particular message across. Examples of electronic communication include: the use of Mobile Devices, Video conferencing, Twitter, Facebook and other Social Media Websites, as well as, Electronic Mail. This is an effective way of communicating in a business environment as it is cost effective, whilst also, an easy way to obtain information quickly. BT: Audiences...
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...Communication is the most important part of having a successful organization. Team communication is the key in my organization being that they deal with clients and patients that are receiving benefits through workers compensation. The way the organization works is different group’s works with certain clients being hospitals or transit. Being that the organization has several clients that are through local hospitals each group works together to gather information from the clients on a particular claim. The form of communication used most is email and telephone. In order for the business to be successful in determining whether or not a claimant is eligible for workers’ compensation the employees needs to communicate with them to find out the cause of the accident that occurred. The use of communicating through the telephone is mandatory in my organization. The team communicates through emails to update everyone on the changes or status of information received. In using email communication this allows...
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