...Emotions in Effective Communication Shari L Hess BSHS/385 Monday, December 14, 2015 Cynthia Cucuzza Emotions in Effective Communication Emotions in interpersonal communication are an important role in building working relationships with clients. It is important for human service professionals to maintain eye contact, nonverbal behavior, and listening to the clients. Human service workers understand the importance of maintaining working relationships with clients and avoiding emotions that are not appropriate in conversations with them. The impact that emotions have in interpersonal communication, obstacles an interviewer faces when dealing with clients and their emotions, and assessing client’s culture and the impact it has on the interviewer will be discussed in this paper. In Human Services, emotions can impact the way human service workers ask questions and their responses to the client. The worker can gain advantage of a client’s emotions by using empathy. Empathy is listening to the client, sharing and understanding their concerns or feelings. Emotions are the way a client feels or reacts to something that was said or shared with them using nonverbal communication. A client’s emotional reactions can have a negative or positive result if a human service worker can maintain appropriate eye contact and body language. This means looking at the client with your eyes so as to encourage them to keep talking (Evans, Hearn, Uhlemann, & Ivey, 2011). Three obstacles...
Words: 1098 - Pages: 5
...LDR 102 Conflict Resolution Viveck Marya Negotiation can be thought of as a form of interpersonal communication. How effectively one is able to communicate and listen will have a definitive impact on the results of a negotiation. Both sending and receiving signals form the basis of the give and take process that result in a mutually satisfying agreement to both parties. Negotiation is comprised of tangible and intangible dimensions. Dimensions of Negotiation and their relative ease or difficulty in the communication process. Tangibles – Ease of Communication Dimension | Example | Position | “I need a 10% reduction in price to extend the contract.” An unambiguous statement of demand. | Concessions | “I see time constraints are a major issue for you. We can guarantee delivery by the first of the month.” An unambiguous accession to a demand. | Goals | “We would like to develop a long-term relationship between our two companies.” Goals are an affirmative communication. | Commitments | “My client needs a percentage of the profits or she will not do this movie.” A clear position with a distinct outcome. | Alternatives | “If you won't consider a reduction in quantity, I will have to go with an other supplier.” A clear signal to the other party of your options. | Intangibles – Difficulty of Communication Dimension | Example | Interests | “I would like to win this negotiation.” Interests...
Words: 1233 - Pages: 5
...Professor Mark Wasden Communications 101 Persuasive Speech Non -Verbal Communication and Different Countries Specific Purpose: I am going to persuade the audience to really think about the differences in cultures and the Non- verbal some countries allow and do not allow. Thesis Statement: I want to show the audience the major differences there is from country to country and how we can learn more about these differences pertaining to non –verbal communication. Introduction I. The meaning of a text can be communicated to the readers and listeners only through non-verbal signals. Both the oral and written styles will be perfect with the usage of non-verbal cues. The meaning of a text can be relayed clearly to the readers and listeners only through non-verbal signals. A. Right now as I tell you all this there is thousands of people living amongst a wide variety of rules and customs that are very different from what we would ever imagine. B. This is more than just different cultures and practices, this is the way many humans live and needs to be learned and treated with respect to show we care for the other cultures beliefs and customs. II .Thesis Statement: I want to show the audience the major differences there is from country to country and how we can learn more about these differences pertaining to non–verbal communication and discuss how we can gain more knowledge of this matter. III. Connect: Although many of us do not realize it this subject is very detrimental...
Words: 1429 - Pages: 6
...Demonstrative Communication Valora Hawkins BCOM/275 June 11, 2012 Les Colegrove Demonstrative Communication Essay Demonstrative communication is the process of sending and receiving information without the use of words. Instead of using words demonstrative communication includes things like facial expressions, tone of voice, and body language. The key to effective communication is a mutual understanding of the information shared by each party involved. I will explain demonstrative communication by providing examples of how it can be effective or ineffective, positive or negative, and how it is used to replace or in the place of one’s verbal communication skills for the receiver and the sender. I will focus on describing nonverbal and demonstrative communications, furthermore, I will also explain how demonstrative communication involves listening and responding. First, a brief description of communication and its role according to dictionary.com communication is simply the imparting or interchanging thoughts, opinions, or information by speech, writing, or signs. Communications can be expressed in three different ways, and they are verbal, nonverbal, and visual. Verbal communication is when we use our voices to deliver our thoughts, opinions, or information. Nonverbal is where you encode your ideas without words which I will illustrate later in the discussion. Some examples of non-verbal communications are smiling, nodding your head, waving your hand or even tapping...
Words: 1110 - Pages: 5
...Day 1 – Introduction – Interpersonal communication is a very integral part of our lives, both at home and in public/work. Each person has their own communication standards and we can all attest to the fact that we communicate differently at home vs. at the workplace. During these next 5 days, we will discuss important topics that fall under the following interpersonal communication categories; Language, nonverbal communication, listening and emotions. Before each category of discussion, I will provide you with a basic outline of what the day will entail. We only have an hour per day/category so we will need to be efficient with our time. Notice that I bolded the word efficient, this is because each topic we discuss will all work toward a similar goal, which is to make our interpersonal communication life and skills efficient. Today is just the introduction so we are only going to focus on finding out a little more about one another. It is absolutely crucial to understand the person you are communicating with so that you can efficiently and respectfully communicate back with them. As we will learn in the upcoming days, everyone is going to communicate differently and we must be open minded to that. Please take the remaining time today to disperse around the room and meet with one another. Try to keep your confrontations to less than two minutes so that you may meet multiple people. As you are communicating with one another, remember the interactions you have so that you may...
Words: 2395 - Pages: 10
...Communication is essential in establishing good professional business relationships. One has to be able to properly exhibit the ability to proficiently communicate and thus making them an effective communicator. Effective communication enables us to solve problems, understand others needs, build trust and respect which then can lead to a productive work environment. Now there are many skills needed to become an effective communicator, listening, nonverbal communication, and stress management to name a few. While all of these are important, there is one that is a much-needed skill to be able to properly exhibit the other skills and become a great communicator; and that is emotional intelligence also known as emotional awareness. Emotions play an integral role in the way we communicate and make decisions. If you cannot understand other people’s feelings or let alone understand your own feelings, you are in an uphill battle trying to communicate with others. No matter how skilled you are at listening, or communicating nonverbally, you will not be effective without emotional intelligence. So what is emotional intelligence exactly? Emotional intelligence is the ability to recognize your emotions, understand what those particular emotions are telling you, and also realize how your emotions affect people around you. Emotional intelligence also involves your perception of others, when you can understand how others feel this allows you to manage your relationship with them more...
Words: 1353 - Pages: 6
...Benchmark Assignment Interpersonal Communication You wouldn’t think it, but as individuals, communication is the most complex activity that we can perform. When you think about it, communication is really a skill that we acquire and develop over time. Some individuals over time become proficient in communication, while others may not fare so well we have to remember that interpersonal communication is a part of knowing our self, our perception of others, how we handles our emotions, and remembering that our gender and culture play a part of how we communicate. Interpersonal communication is necessary in maintaining healthy interpersonal relationships with the individuals we communicate with, especially the ones we care about the most. The way we speak, act in conversations, and convey our messages to the people we surround ourselves with plays great deal on how who we are has a person. When you are using interpersonal communication you are using a dynamic form of communication in which you are exchanging messages and information that can influence thoughts, emotions, behaviors, and relationships between one another. We communicate in many different ways such as emails, telephone calls, text, or by letters and we have to remember how our tone might come across. For myself, I like...
Words: 1700 - Pages: 7
...One can say that emotion affects speech behavior on the basic level of communication. However, after some research it seems that it not only can affect how a person communicates with someone, but emotions seem to have physiological effects on a person and how they acoustically say things when in a specific emotional state. Emotions play an important role on how we are breathing, the pitch of our voice, the pace at which we say things and many more physiological effects depending on your emotional state. In this essay, we cover a wide range of ways that emotions can affect our speech behavior and how these physiological effects can affect our everyday communication. Emotions can be analyzed on three different levels the first being the physiological level which is when we look at the nerve impulses that are involved with voice production. Secondly, we analyze emotions on a phonatory-articulatory level and this is where we look at the position or movement of the vocal folds. Finally, emotions can be analyzed on the acoustic level where we look at the actual characteristics of speech. These characteristics include, but are not limited to frequency of speech, or the pitch of the voice. Variability in sound production, voice quality, the intensity or loudness of the speech and the temporal aspects of speech, which is when we look at the speech rate, are also characteristics. Each of these is crucial in understanding how emotions can affect our speech behavior. In the study...
Words: 3044 - Pages: 13
...The problems of written communication have been present for centuries. It has become ever so apparent today in the time of email communication. Email communication creates a backbone of today’s communication both personal and professional. 1Accordin to email statistics report from Radicali group there are 4,3 billions of email accounts and 191,4 billions of emails are sent every day. Despite their crucial function, emails are often incorrectly interpreted or misunderstood. Specialists agree that 2only a small percentage of communication involves actual words; 7%, to be exact. In fact, 55% of communication is visual (body language, eye contact) and 38% is vocal (pitch, speed, volume, tone of voice.) This means that 93% of message is taken from how a person uses voice, body and non-verbal communication. This fact demonstrates why email is very limited form of communication and why it is necessary to adjust communication while interacting via email. Written communication generally increases the likelihood of conflict and miscommunication. Studies have shown that some 44 percent of e-mails are incorrectly interpreted in some way by the receiver of the message. So what can be done to enhance clarity of emails and decrease the likelihood of email being misunderstood? There are several principles that should be respected while writing an email. First of all I would like to mention is to keep the message short, clear and specific. People are overwhelmed by all kinds of emails every...
Words: 1670 - Pages: 7
...Communication at Work Professional communication is one of the most coveted skills in the workplace today. The number one cause of wasted work time and effort is poor communication. Poor communication not only contributes to wasted effort, but also causes frustration and poor employee morale in both the workers and managerial staff. Whether we are an individual performer, manager, or Vice President, effective professional interpersonal communication is an essential skill that will both ensure our stability in the corporation and the major indicator for our promotion. In this essay, we will discuss the principles and misconceptions of effective professional communication in the workplace, explain how perceptions, emotions, and nonverbal expression affect interpersonal relationships, and describe a systematic approach to guide us through interpersonal conflicts in the workplace. Principles of Professional Communication In today’s troubled economy, corporations are basing their future success and longevity on their business principles, conduct, and reputation. To build a solid reputation, they focus on integrity, business ethics, and a code of business conduct designed to make them stand out above the competition. The same basic principles hold true for the successful employee workforce. With interpersonal communications skills being one of the most coveted skills in the workplace today, each employee must focus on improving in this area. Integrity, respect, openness...
Words: 2730 - Pages: 11
...‘emotional intelligence’ can be defined as ‘the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth’ (cited in George 2000, p1033). Since the 1990s, the relationship between emotional intelligence and managerial skills has been discussed intensely. The purpose for this essay is to argue that managers do need emotional intelligence to manage successfully for following reasons. First, at the individual stage, emotional intelligence is needed for providing managers with sufficient abilities to regulate their emotions, set appropriate goals and objectives and make accurate decisions. Secondly, at the intermediate stage, emotional intelligence is necessary to managers during the process of communication and positive relationship construction with employees. Last, at the collective stage, emotional intelligence is constructive with management that it helps leaders to be sensitive with the organizational climate to form better teamwork. First, managers need emotional intelligence to manage successfully at the individual stage that emotional intelligence provides them with sufficient abilities to regulate their emotions, set appropriate goals and objectives and make accurate decisions. Initially, it is recognized that talented managers are skilled at emotion control. Ashkanasy and Daus (2002, p81) points out that successful...
Words: 1063 - Pages: 5
...Emotional Intelligence is an intelligence based on emotion, and people who have this capacity are less depressed, healthier, more enjoyable, and have better relationships. It is basically the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth. Some of the contributors who defined emotional intelligence are David Wechsler, Edward Thorndike, Howard Gardner, and Wayne Payne. We also discussed about the five components of emotional intelligence at work which accentuates self- awareness- the ability to recognize and understand the moods, emotions, and drives of an individual, self-regulations- the ability to control and redirect disruptive impulses and moods, motivation- a passion to work for reasons that go beyond money or status, empathy- the ability to understand the emotional makeup of other people, social skill- the ability to find common ground and build rapport. David Wechsler proposed that “non-intellective” elements were crucial for predicting a person’s ability to succeed in life. Emotional Intelligence is the global capacity of the individual to act purposefully, to think rationally, and to deal effectively with his environment. Edward Thorndike, a psychologist, discovered three classes of emotional intelligence as abstract intelligence, mechanical intelligence, and social intelligence. Abstract intelligence...
Words: 1197 - Pages: 5
...Lecture # 2 Summary Communication:- It is the process of acting upon information. Information is received through our sensory organs, processed and then responded accordingly. Every person perceives the information differently and hence responds differently. It can also be said as the “process of interacting simultaneously with another and mutually influencing each other, usually for the purpose of managing relationships”. The ratio of mutual influencing can be different depending upon the situation. The ultimate goal of interpersonal communication is the management of relationships. Communication can be between: • 1 basis • 1- group basis • group – group basis Two parties exchange communication in the form of: • Thoughts • Ideas • Information • Emotions/Feelings • Orders/Commands • Advice • Feedback • Request • Attitudes • Prejudice Components of Communication:- ▪ Context - physical and psychological communication environment ▪ Encoder/Source - puts the message into code ▪ Receiver/Decoder - decodes the message ▪ Message - elements of communication to which people assign meaning ▪ Channel - pathway through which messages are sent ▪ Encoder - translates ideas, feelings, and thoughts into a code ▪ Receiver/Decoder - interprets ideas, feelings, and thoughts that have been put into a code ▪ Feedback - response to a message ▪ Noise - information that interferes...
Words: 626 - Pages: 3
...Effective Communication in COMMUNICATION / GENERAL What is Communication Communication has become an integral part of our everyday life in the competitive modern age. Activities, from basic things like cooking and giving exams to more complex ones like running an organisation and formulating laws and regulations all depend on communication. However, poor communication can lead to inefficiency and disruption of activities. Thus, mere communication does not serve any purpose. It needs to be effective and clear. Effective Communication Effective communication refers to the process of sharing information between two or more entities which leads to the desired outcome. The information shared is conveyed and received efficiently without the intended meaning being distorted or changed. It includes skills like non-verbal communication, attentive listening, ability to understand and to control one’s own emotions and managing stress. These skills need to be developed and honed. Style of Communication and Skills 1.Nonverbal communication includes the effective use of body language to express a desired meaning or message. It includes facial expressions, movement of body parts like hand and legs, eye contact, posture and tone of voice. For example, while interacting with colleagues, a cross-handed posture implies that the person is defensive and unwilling to accommodate other people’s opinions. 2.Attentive listening not only includes understanding what the other person says, but also...
Words: 658 - Pages: 3
...Communication Opinion Paper HCS 320 April 21, 2014 Communication Opinion Paper What is communication? Communication could be described in many of ways. One of the best definitions of communication is that it is a “process of understanding and sharing meaning” (du Pré, 2010). Communication is not one stagnant event that occurs. There are elements involved within it that leads to a specific meaning that is shared between the individuals. Being able to communicate effectively helps perop to obtain a better understanding of the person or situations. This paper will cover the elements of basic communication, how the elements differ from the basic rules of health care communication, providers and their communication with the patient, and cultural differences within communication. Effective Communication As mentioned earlier, communication is a process. The individuals involved in communication realize that it is an ongoing situation for each person to obtain an understanding between them as well as the environment that surrounds them. This process would include a receiver, sender, message, channel and feedback. Effective communication should also include clear and concise information and contain the adequate amount of information needed. Being able to communicate effectively would help a person to relay both negative and positive information and being able to do so without destroying any trust or creating a conflict. One basic element of effective communication is active...
Words: 734 - Pages: 3