...can deliver different messages in a easy way by visualization statistics and thoughts. (Smiciklas 2012,p13) 1.3 Purpose: This report will give definition of infographics and illustrate the reason why it is important. This report will analyze two visual communication techniques. Annual report of E-Bay will be introduced as a sample to evaluate the visual communication. 1. Importance of using infographics (Davison 2013, p58) The digital techniques developed very fast and make the visualization spread widely. Visualization leaves deeper impression to audience than words. Visualization can carry more information in a easier way. 2. Analysis for two infographics used in the annual report 3.1 Tables( Antwern 2013) Table is a form, which is one of the most common infographics technique and normally used in annual report. 3.4 Line graph (Smiciklas 2012,p 22) The usage of line graph can help audience to understand statistics better than tables and words for the trend it shows. Compare to the simple statistics displayed in table form, line graph can show every point during the whole year in annual report. 3. The infographics appliance in the annual report 4.1 an introduction of E-Bay annual report Contents of report: financing condition, management of employees and so on. 4.2company appliance 4.2.1 tables are widely used in the report 4.2.2 line graph plays a role in the report, which cant be ignored. 5. Conclusion...
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...purpose This Course will equip Students with the skills required to confidently manage high levels of customer service. Students will look at different types of customers and the ways in which they behave. It will give enable them to be able to solve difficult situations and manage awkward customers. Learning Outcomes This course will provide the student with the following: * An understanding of what customer service involves * A knowledge of customer service culture * Basic customer communication skills * Knowledge of customer service and behavior * Skills for handling customer problems Course Description Essential elements of customer service, development of customer oriented culture in purchasing and Supplies functions; customer sourcing and identification of their needs; identifying products/services offered by customers; effective point and means of serving customers; after sales service to customers; ethics and customer service; effective communication and customer service; bar coding and delivery of product/service to customers; measuring customer satisfaction; handling of difficult and hostile customers. Teaching Methodology Lecture, problem-based learning, instructor-facilitated discussions, class presentations by students, email and other online interaction media. Instructional Materials: White/Black Boards, LCD projector & Computers, Flipcharts, televisions, videos Academic Policies * Attendance & Class...
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...4.1 Define language and lexicon. Language can be defined as a system of words used by humans to express their feelings and thoughts to one another. This definition of language aligns with the text that states, “to be a language, a system must exhibit regularity (that is, be governed by a system of rules, called grammar) and productivity (be able to express an infinite number of ideas” (Galotti, 2014). Lexicon is a mental dictionary that holds “knowledge of words, including their spelling, pronunciation, definition, part of speech, and so on” (Galotti, 2014). 4.2 Evaluate key features of language. Communicative, arbitrary, structured, generative, and dynamic are key features of language. Communicative language includes verbal and written communication. Arbitrary language deals with the connection between the meaning of words and sounds. “One of the central ‘design features of human language is the relationship between the sound of a word and its meaning is arbitrary” (Monaghan, Shillcock, Christiansen & Kirby, 2014). Structured language describes the meaning behind thoughts as well as the rules of language. Generative language deals with the production of new ideas, inventions, and concepts and dynamic language defines language that is active and purposeful. 4.3 Describe the four levels of language structure and processing. Language processing involves cognitive, language, and auditory mechanisms being intertwined successfully, but phonemes, words, sentences, and texts can...
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...------------------------------------------------- Feedback Communication Report is on Giving feedback simply means telling people how they’re going at work. But the real art of feedback is the ability to also accept feedback yourself - being prepared to listen to what others tell you, without being defensive if it’s bad news. , We are pleased to present our final report on, “Feedback Communication” feedback report has been prepared to help you identify and maximise your key strengths and development objectives. It is a key element in the senior management development programme, and is based on the recently developed management competencies. By having feedback all members within an organization will improve their communication skills if they follow the communication process, and stay away from the different barriers. It has been proven that individuals that understand the communication process will blossom into more effective communicators, and effective communicators have a greater opportunity for becoming a success. We hope that our recommendations will be helpful for you. We look forward to discussing this report with you, with members of your company. Your sincerely Zoya Malik TABLE OF CONTENTS ...
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...AN ANALYSIS OF THE FACTORS THAT CONTRIBUTE TOWARDS EFFECTIVE COMMUNICATION IN BROADCAST: A CASE STUDY OF UGANDA BROADCASTING CORPORATION (UBC TELEVISION) BY NNABBAMBA NOAH JMD/A/031/SEP/2013 A RESEARCH REPORT SUBMITTED TO THE DEPARTMENT OF JOURNALISM AND MASS COMMUNICATION IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF A DIPLOMA IN JOURNALISM AND MASS COMMUNICATION OF YMCA COMPREHENSIVE INSTITUTE KAMPALA APRIL 2015 DECLARATION I NNABBAMBA NOAH declare that this research report entitled “An Analysis of the Factors that Contribute towards Effective Communication in Broadcast” is my original work and to the best of my knowledge and understanding, it has never been submitted to any University or any other Institution of Higher Learning for the award of a Degree of a Diploma. All sources i have consulted are duly acknowledged. Signature;……………………………………….. Date;…………………………….. (Nnabbamba Noah) Page i of 53 APPROVAL This is to certify that this research report entitled, “An Analysis of the Factors that Contribute towards Effective Communication in Broadcast” has been done under my supervision and is now ready for submission. Signature;………………………………………Date;……………………............ Ms. (Mary Clare Nyirenda Katusabe) Page ii of 53 DEDICATION This research report is dedicated to my father Mr. John Baptist Nnabbamba, my mother Mrs. Kuteesa Joyce Faith Nnabbamba but not forgetting my dear sisters and brothers for their moral and financial support. It is also extended to my dearest...
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...party. Time needed: 1 hour 2.2 Send out mass work email to notify all coworkers of date, time, and location of the party. Time needed: 2 hours 3. Plan agenda for the party 3.1 Contact Pam's coworkers to see if anyone would be willing to speak during the party Time needed: 3 days 3.2 Put together a slideshow together including all of Pam's achievements. 4. Decide on food and refreshments for the party. 4.1 Order and have made a cake that says "Happy Retirement Pam" Time needed: 3 days 4.2 Schedule catering for the date and time of the party to provide food and drinks. Time needed: 2 days 5. Set up the day of the party 5.1 Decorate conference room with retirement and congratulations decorations. Time needed: 1 hour 5.2 Pick up cake on morning of the party. Time needed: 1 hour While working with a team can be very beneficial to work in a team at times conflicts can arise. You can solve and avoid these conflicts by doing two very important things. One way to help avoid or settle conflict is great communication. Make sure every person on the team is communicating with everyone else. Second is making sure everyone's voice is heard. When deciding on how to do things in a group hear everyone's idea and the vote...
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...service policy, indicating how this can assist future staff training and development 4 2.2 Evaluation of different communication methods and how these used to best effect 5 2.2 Analysis on customer perception is influenced by customer service provision 5 3.1 Sources of information on customer requirements and satisfaction levels 6 3.2 Carry out research on customer requirement and satisfaction levels for a selected business, suggesting potential improvements 7 4.1 Delivering customer service in a business 8 4.2 Review own performance in the delivery of customer service and recommendations for improvements 9 Conclusion 9 References 10 Introduction The objective of a business is to make profit and maximize its wealth and to ensure the customer satisfaction with which the business operates its activities. Customer satisfaction is a very important factor for surviving in the business world. Proper management of customer service ensures the retaining the business’s existing customers and prevent them to go its competitors. Hill, Roche & Allen (2007) indicated that customer satisfaction means the ways to fulfill the needs and demands of customers in exchange of their required goods and service. The researcher will illustrate the reasons for using customer service policy, the purposes of evaluating customer service policy, evaluation of different communication methods and how the customer perception is influenced by customer service provision. In addition it will illustrate...
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...website. Week One: Communication Theory Communication Variations Details Due Points Objectives 1.1 Identify four basic elements in the communication process. 1.2 Analyze the five C’s of communication. 1.3 Identify two key elements that make individual communication successful. 1.4 Explain six roadblocks to successful communication in groups. 1.5 Discuss the impact of sexual orientation and age on communication. 1.6 Describe the cultural impact on one’s perception of health and its impact on communication. Readings Read the Week One Read Me First. Read Ch. 3, 5, & 10 of Communicating About Health. Read this week’s Electronic Reserve Readings. Participation Participate in class discussion. Ongoing Minimum of 4 days per week 1 Discussion Questions Respond to 2 weekly discussion questions. DQ 1: Thursday DQ 2: Saturday 1 Course Design Guide HCS/320 Version 2 2 Learning Team Instructions Create the Learning Team Charter. Begin developing the Communication Channels Paper due in Week Three. Thursday (Day 3) 2/23/2012 Individual Pre-class Survey Write your responses to the following questions based upon your experience. · What is communication? · What is the purpose of communication? · What is good communication? · What is your understanding of the differences between verbal and nonverbal communication? · What is your experience with team or group communication? · Describe your experience with utilizing formal written communication. Monday (Day...
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... Contents Introduction 1 Requirement 1 1 1.1 The communication process that applies to advertising and promotion: 1 1.2 The organisation of the advertising and promotions industry: 2 1.3 The regulating process of promotion: 3 1.4 Current trends in advertising and promotion including the impact of ICT in case of the advertising and promotion of BMW: 3 Requirement 2 4 2.1) The role of advertising in an integrated promotional strategy for a business or product decisions: 4 2.2) Branding and its use to strengthen a business or product: 4 2.3) The creative aspects of advertising strategy: 4 2.4) The ways of working with advertising agencies: 5 Requirement 3 5 3.1) The primary techniques of below-the-line promotion used by BMW: 5 3.2) other techniques used in below-the-line Promotion by BMW: 6 Requirement 4 6 4.1) An appropriate process for the formulation of a budget for an integrated promotional strategy: 6 4.2) The development of a promotional plan for BMW: 7 4.3) Plan for the integration of promotional techniques into the promotional strategy for BMW or its product: 7 4.4) Appropriate techniques for measuring campaign effectiveness of BMW: 8 Conclusion 9 Reference 10 Introduction Advertising and Promotion is the most common, popular and important word in any business arena. Advertising means one type of business communication which fulfills the public interaction with the product. The knowledge of product...
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...Own Responsibilities and Performance Objectives 3 1.2 Effectiveness in Meeting the Performance Objectives 4 1.3 Recommendation for Improvement of Performance Objectives 4 1.4 Motivational Techniques to Improve Quality of Staff Performance 5 2.1 MEMO Writing to All Colleagues Outlining the Solutions to Work Problems 6 2.2 Types and Levels of Communication 7 2.3 Effective Time Management Strategies 8 3.1 Different Roles People Play in Team and Their Effectiveness 8 3.2 Analysis of Team Dynamics 10 3.3 Forwarding Alternatives Ways of Achieving the Assigned Task Set by Line Manager 11 4.1 Methods to Solve Work Based Problems 11 4.2 Appropriate Strategy for Solving Problems 12 4.3 Advantages and Disadvantages of Compromise and Collaboration 12 Conclusion 13 References 14 Introduction Before entering the job market it is required to sharpen employability skill. To develop employability skills, identifying and improving the understanding of the responsibilities and performance in the workplace. Interpersonal and transferable skills are inevitable in working with dynamic team. The manager shall also hone leadership and communication skills. Identification, analysis of problem, formulating appropriate strategy, executing the plan perfectly and evaluating the result with desired result through reflective practices are also inevitable element of employability skills. 1.1 Own Responsibilities and Performance Objectives As a duty manager the personnel should have specific responsibilities...
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...[pic] A REPORT ON BUSINESS COMMUNICATION PROCESS OF BASIC BANK LIMITED MGT 242: Business Communication Prepared for Afrins Farid Faculty, School of Business Prepared by Syed Wahidur Rahman 10310423 Sabiqun Nahar 10310432 Nasrin Akter 08410021 Parvez Ahmed 10310371 MD. Mahtab Hossain 10310388 Kazi Arif Hossen 10310439 University of Information Technology & Sciences (UITS) April 09th, 2011 Acknowledgement: I would like to give thanks to those people who helped us to prepare this report and we are very much grateful to them for their cordial assistance, helpful co-operation and essential suggestion. At first we would like to express deep gratitude to our honorable course instructor Afrins Farid , Faculty, School of Business, University of Information Technology & Sciences (UITS), for her sincere guideline and valuable remarks, thoughtful comments and essential suggestions. She inspired us and gave us encouragement to complete this report. We would also like to express our gratitude to the all managers and employees of the organization, where we have gone to collect information for preparing...
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...Qualification | Unit number and title | Pearson BTEC Level 5 HND Diploma in Business(QCF) | UNIT 16:Managing Communications, Knowledge, and Information | Student name and ID number | Assessors name | Kamiesha Lewis H1409030 | Abraham Pius | Date issued | Completion date | Submitted on | 25thJanuary 2016 | 08th May 2016 by 5.00pm | 03 May 2016 | Internal Verifier | Dr George Panagiotou | Assignment title | Google Inc | Instructions | * An electronic copy of your assessment must be fully uploaded by the deadline date and time. * You must submit one single PDF or MS Office Word document. Any relevant images or screenshots must be included within the same MS Office Word or PDF document. * The last version you upload will be the one that is marked. Your paper will be marked if you have indicated this as your final submission. * Review the mitigating circumstances policy for information relating to extensions. * The file size must not exceed 20MB. * Answer the criteria in order, clearly indicating the pass criteria number. * Ensure that all work has been proof-read and checked prior to submission. * Ensure that the layout of your documents are in a professional format with font style Arial, font size 12 for the text, font 14 for sub heading and font 16 for main heading, line spacing 1.5 and justified. * Use the Harvard referencing system; otherwise it will be considered as plagiarised work. * Ensure that you back-up your...
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...Fundamentals Copyright © 2012, 2011, 2010, 2009, 2008 by University of Phoenix. All rights reserved. Course Description This course covers the fundamentals and best practices of using written communication in business and in the information technologies. Topics include strategies, techniques, and nuances for producing e-mails, memos, reports, proposals, project specifications, and user manuals, as well as other technical documents. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Dobrin, S. I., Keller, C. J., & Weisser, C. R. (2010). Technical communication in the twenty-first century (2nd ed.). Upper Saddle River, NJ: Prentice Hall. Gerson, S. J., & Gerson, S. M. (2012). Technical communication: Process and product (7th ed.). Upper Saddle River, NJ: Prentice Hall. All electronic materials are available on the student website. Week One: The Technical Writing Process Nov 12 - 18...
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....1 Explain each of the terms: • Speech- Verbal communication; the act of speaking; the articulation of words to express thoughts, feelings or ideas. • Language- a recognised, structured system of gestures, signs and symbols used to communicate. • Communication- the transmission of thoughts, feelings or information via body language, signals, speech or writing. • speech, language and communication needs- are additional or special needs that affect a person’s ability to communicate and interact effectively with others. 1.2 Explain how speech, language and communication skills support each of the following areas in children's development: Learning: • Babies use sounds and facial expressions to communicate needs and express themselves. • Toddlers...
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...Introduction Communication can be defined as the transfer of message from one person to another. Communication generally helps in the transmission of information’s, ideas, opinions and feelings. Due to communication, understanding is easy and misunderstanding can be avoided. Communication is very essential in personal and professional life. Communication is part of everyday life and plays an important role in business world today, especially in corporate organizations Communication is all about making a space for discussion and talking about how you feel as opposed to just saying what the other person did wrong. It’s about expressing how we feel and how we make people around us feel. Communication is the most suitable way of conveying messages within an organization. There are different types of communication which can be used. Communication can either be neither formal nor informal, according to the occasion the type of communication used can vary. Therefore, effective communication is very important in corporate organizations. The significance of communication is critical to the achievement of your business because you need to influence out in order to achieve your duty. 2. Communication Communication is actually a sharedprocedure of getting mutual understanding, in which people exchange information. Communication can be of two types: 1) written communication 2) oral communication 2.1 Written Communication Written communication is a...
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