...in the process of having a job evaluation done in different divisions of the company to make sure that there is a fair pay structure in place to act as a defence against equal value claims being made. The company is using the point factor system as a method of job evaluation where points are assigned to factors of the job in order of importance. There are different issues that arise from using this system however. It is a time consuming and complex process. The correct data is needed and the personnel manager has rushed the process of gathering data. The evaluation will be inaccurate if the data gathered is not correct. Data relevant to two years ago is being used for the job descriptions. The job role may have changed dramatically in that space of time. The personnel manager in the company has evaluated the jobs of people who he “knows quite well”. The evaluation may become personal in this instance with the personnel manager giving pay and job advantages to the people he has preference to. He may also make assumptions and be judgemental instead of using actual facts. http://moodle.ncirl.ie/course/view.php?id=52 http://books.google.ie/books?id=y5FeP6nME8wC&pg=PA70&lpg=PA70&dq=point+factor+rating+method&source=bl&ots=7sr-4Ocywi&sig=zfPONE_IIzBPpt3IDS2FEvLXUFg&hl=en&sa=X&ei=J2t0T4fEDcK3hAfc8qWnBQ&sqi=2&ved=0CBwQ6AEwAA#v=onepage&q=point%20factor%20rating%20method&f=false The job evaluation handbook By Michael Armstrong, Angela...
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...q Consumer Behaviour 1 q 1 Consumer Behaviour Customer is profit, all else is overload.... x This chapter provides an introduction to consumer behaviour. Consumer is the most important person. The business revolves around the consumer. After finishing this chapter one should be able to understand: q What is meant by consumer behaviour q Consumer decision-making process q Marketing strategy and consumer behaviour q Indian consumer and his characteristics x INTRODUCTION All of us are consumers. We consume things of daily use, we also consume and buy these products according to our needs, preferences and buying power. These can be consumable goods, durable goods, speciality goods or, industrial goods. What we buy, how we buy, where and when we buy, in how much quantity we buy depends on our perception, self concept, social and cultural background and our age and family cycle, our attitudes, beliefs values, motivation, personality, social class and many other factors that are both internal and external to us. While buying, we also consider whether to buy or not to buy and, from which source or seller to buy. In some societies there is a lot of affluence and, these societies can afford to buy in greater quantities and at shorter intervals. In poor societies, the consumer can barely meet his barest needs. The marketers therefore tries to understand the needs of different consumers and having understood his different behaviours which require an in-depth study...
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...q Consumer Behaviour 1 q 1 Consumer Behaviour Customer is profit, all else is overload.... x This chapter provides an introduction to consumer behaviour. Consumer is the most important person. The business revolves around the consumer. After finishing this chapter one should be able to understand: q What is meant by consumer behaviour q Consumer decision-making process q Marketing strategy and consumer behaviour q Indian consumer and his characteristics x INTRODUCTION All of us are consumers. We consume things of daily use, we also consume and buy these products according to our needs, preferences and buying power. These can be consumable goods, durable goods, speciality goods or, industrial goods. What we buy, how we buy, where and when we buy, in how much quantity we buy depends on our perception, self concept, social and cultural background and our age and family cycle, our attitudes, beliefs values, motivation, personality, social class and many other factors that are both internal and external to us. While buying, we also consider whether to buy or not to buy and, from which source or seller to buy. In some societies there is a lot of affluence and, these societies can afford to buy in greater quantities and at shorter intervals. In poor societies, the consumer can barely meet his barest needs. The marketers therefore tries to understand the needs of different consumers and having understood his different behaviours which require...
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...Company Q – Social Responsibility 1 Case Study on Social Responsibility – Company Q For over forty years, the subject of business ethics has continued to evolve and one aspect in particular, social responsibility has become more of a focus. A company’s attitude on social responsibility is evaluated in how they maximize positive impacts on stakeholders while minimizing the negative impacts. Stakeholders include employees, customers, investors and the communities in which they operate. Over time, examples from the world of business have shown ethical standards and social responsibility have a positive impact, not only in terms of reputation management, but long-‐term organizational success. Based on the information provided about Company Q’s actions, it appears that the primary driver for their business decisions is short-‐term economic responsibility without evaluating impacts to all of their stakeholders. Three...
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...q Consumer Behaviour 1 q 1 Consumer Behaviour Customer is profit, all else is overload.... x This chapter provides an introduction to consumer behaviour. Consumer is the most important person. The business revolves around the consumer. After finishing this chapter one should be able to understand: q What is meant by consumer behaviour q Consumer decision-making process q Marketing strategy and consumer behaviour q Indian consumer and his characteristics x INTRODUCTION All of us are consumers. We consume things of daily use, we also consume and buy these products according to our needs, preferences and buying power. These can be consumable goods, durable goods, speciality goods or, industrial goods. What we buy, how we buy, where and when we buy, in how much quantity we buy depends on our perception, self concept, social and cultural background and our age and family cycle, our attitudes, beliefs values, motivation, personality, social class and many other factors that are both internal and external to us. While buying, we also consider whether to buy or not to buy and, from which source or seller to buy. In some societies there is a lot of affluence and, these societies can afford to buy in greater quantities and at shorter intervals. In poor societies, the consumer can barely meet his barest needs. The marketers therefore tries to understand the needs of different consumers and having understood his different behaviours which require an in-depth study...
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...Task 1 – Evaluation and recommendations of Company Q A. Evaluation Company Q’s current attitude toward social responsibility does not seem to exist. Of course it is a business’s goal is to make a profit, but it should also include good practice between the company and community. The company’s closure of stores due to high crime rate areas, offering products solely on being high margin items, and not donating day old food to local food banks are big factors of not being socially responsible. B. Recommendations 1. Company Q should not have shut down stores just because they were in higher crime rate areas, which also created higher unemployment. It should have created stronger security which in turn would help better the community, which in turn creates profits. It would also be a way of offering better products to the community as opposed to local corner stores. 2. Company Q offering health conscious and organic products as per their consumers request, was not done for the consumer but because they were high margin items. They may be high margin items but it needs to be considered that if these types of items will be offered they have to be of good quality and from reputable markets. Consumers being able to afford these products, as they can be more expensive, also needs to be a major factor. 3. Company Q not donating to the local food bank is just showing that the company has no sympathy for the less fortunate. This type of attitude, can alone, destroy...
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...Evaluation In evaluating Company Q for social responsibility, I have found that the company has not made a commitment to being completely socially responsible. The definition of Corporate Social Responsibility according to Lord Holme and Richard Watts (2000), “is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at large”. The company has made some attempts at social responsible behavior by listening to a portion of their customers supplying them with health-conscience and organic products; however, this concession came after years of request from their customers and the stores only offer a very limited quantity of those types of foods. Company Q has ignored other opportunities to better the general community where the company conducts its business. Company Q has closed two stores in higher-crime-rate areas because of loss of profits. Company Q failed to recognize that this poorly impacts the community and the employees in that area and reflects poorly on its overall corporate image. Also, Company Q opted to throw away day old food instead of giving it to the community food bank believing it may promote fraud or stealing within their own employees. Both of these decisions were not based on a proper socially responsible attitude. This type of behavior was well hidden several years ago before the world was as...
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...Industrie Pininfarina Q.1.How has the competitive environment for niche auto manufactures been changing over the past few years? What factors are affecting the competitiveness of niche manufactures such as Pininfarina with volume manufactures in Europe? Q.2. As Renato Bertrandi, what do you see as the most significant challenges facing Pininfarina over the next five years? What are Pininfarina’s options? Q.3.Should Bertrandi accept the Mitsubishi business? How should Pininfarina position itself to compete in the future? Fell – Fab Products Q.1.What are the factors for and against the possible expansion into services by Fell-Fab products? Q.2.If Fell-Fab Products were to proceed, what would implementation likely require? Q.3.As Glen Fell, what would you do? Why? How? Electrosteel Castings Q.1.What are the key success factors for Electrosteel? Is international expansion a good idea? Q.2.What is your evaluation of the opportunities to expand into either Vietnam or France? How do the alternatives compare (at a minimum, include operational, marketing and financial considerations)? Q.3.As Das, what is your recommendation going forward? How would you implement your plan? Unicon Concrete Q.1. As Mr.Li, would you pursue the blanket approval for slabs and facades? Why? Q.2.What changes do you foresee to Unicon’s operations if the blanket approval is accepted by the HKHA? Q.3.What steps would you take to increase production of slabs and facades? How would you implement your...
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...Quality Metal Service Center? Yes, the purpose of a company is to maximum the profit, and as Elizabeth Barret suggested,it can help company to make more profit. So the capital investment proposal described in Exhibit 3 is an attractive on for QMSC. Investment in machine $540,000 10 years cash inflow $286,000 PV of cash inflow $39,182 Payback period = 4.5 years NPV= 286000 IRR= 2.8% Reasons for selection: * Positive cash flow * IRR> COC * Payback period is less than the standard Q 2: Should Ken Richards send that proposal to home office for approval? Ken need send this proposal to home office for approval, because this proposal is good for the company and can make a lot of profit for the company. And another reason is, capitalexpenditures in excess of $10,000 and all capital leasing decisions require corporate approval. Q 3: Comment on the general usefulness of ROA as the basis of evaluating district managers performance. Could this performance measure be made more effective? The Return on Assets (ROA) percentage shows how profitable a company's assets are ingenerating revenue.An indicator of how profitable a company is relative to its total assets.ROA gives an idea as to how efficient management is at using its assets to generate earnings. ROA can be computed as Net Income/ Total Assets.To make it more effective QMSC can use: Multiple performance measure, managementservice histories, or strategy paining. Q 4: In deciding the investment base for evaluating...
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...Company Q - A Company without a clue Part 1: An evaluation Company Q, a small local grocer, appears to be a company operating with a total lack of understanding of social responsibility. By closing stores in certain neighborhoods, ignoring customer demands for items and only offering a limited selection of in demand items, and by throwing away food that could otherwise be donated, Company Q shows a lack of dedication and compassion to their community, indifference to the wants of their customers, and a lack of responsibility to their employees and stakeholders. Part 2: Recommendations There are a number of things that Company Q can do to increase their social responsibility to the community that they serve, their employees, and stakeholders. First, Company Q can operate different types of stores in the different neighborhoods they serve. In lower-income areas stores can be operated as smaller neighborhood markets that offer fewer services and sell essential grocery items. Stores in middle-income, working class areas can be larger supermarkets that offer more services, and sell a mix of essential grocery items and specialty health and organic items. Higher-income areas can have stores that offer the same services as the general supermarkets, but offer a wider variety of specialty health and organic items along with imported and other high-end products. By diversifying the types of stores it operates, Company Q can respond to customer demands and expand its offering...
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...EST1 Task 1 Western Governors University A: Evaluation of Company Q Social responsibility is a vital part any business or organization. Company Q does not display social responsibility as an important part of their company. Social responsibility shows the attitude actions and activities of a business which contributes a major impact on the image of that business. Company Q is a small local grocery store located in a major metropolitan area. This local area has a food bank that has requested assistance from company Q. The Food Bank asked that company Q donate day old products that they no longer need so that they may contribute them to their community. Company Q’s management team has declined the request and instead have decided to throw the food away. Company Q declining the donation request to the food bank shows a lack of interest in the community, which will reflect poorly on the business. Social responsibility is all about having a positive effect on our society. Company Q lacks social responsibility simply because they have denied to assist their community by donating day old foods to the food bank due to concerns of fraud by their employees. The choice that company Q has made will reflect negatively on the company. Shoppers may even choose to shop at other locations and the reputation of the company may decline. Businesses should be socially responsible and demonstrate ethical practices in their organization. Social responsibility within an organization should...
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...evaluating the current social responsibility attitude of the small local grocery store chain, Company Q, it is apparent that they have taken the stance of a shareholder model of corporate governance, as opposed to the stakeholder model. This evaluation is based on their focus of maximizing capital for its investors/owners. This type of orientation drives their decisions toward the best interests of the investors, not of the community or focus of social responsibility. Being socially responsible means that people and organizations behave ethically and with sensitivity toward social, cultural, economic, and environmental issues. Striving for social responsibility helps people, organizations, and governments have a positive impact on development, business, and society with a positive contribution to bottom-line results.("What Is Social Responsibility," n.d., para. 1) Company Q's actions of closing two stores in higher-crime-rate areas because they consistently lost money, as well as denying the request from the local food bank to donate their day-old products to help feed needy families, citing the concern of lost revenue from possible fraud and potential stealing from employees, support the evaluation of Company Q as being socially irresponsible. Closing two stores in the higher-crime areas could possibly have a more dramatic and negative effect on the community by appearing that Company Q has abandoned that section of the community for a safer, more profitable location, in turn...
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...staff while also making substantial earnings. Evaluation of Social Responsibility Company Q, a small metropolitan grocery store, has faced several challenges. Their actions towards making necessary changes exhibit their substandard view that companies should not have towards social responsibility. Recently, Company Q made a decision to close down two of their stores due to high-crime-rates in the area and also lack of profits. With Company Q being a small business in a high-crime area they would need to find a way to not only survive, but also prosper; whether or not that is to invest in more security and be cautious of who could be a potential customer vs. being a threat. However, closing two stores due to being in a high-crime was not the only consequence that will hinder their terrible profit margin. Company Q’s lack of understanding of their customer’s and the community’s desires will impede the business as well, consequently hindering profits even more. Recommendations Company Q, after years of requests from customer, began to offer a limited selection of health-conscious and organic products; but, not fully meeting consumer’s wants and needs. With the dramatic rise of health-conscious food requests sales can flourish as consumers reach for products containing better ingredients. As Company Q introduces new organic items with added value they can also increase prices, which will mean a higher profit margin. Company Q can...
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...With the information provided, it is my evaluation that Company Q has a clear understanding of what social responsibility is; however, they have not been able to demonstrate a complete understanding based on their recent actions. Company Q has chosen to close a couple stores in higher-crime-rate areas of the city, reportedly because the two stores were consistently losing money. What we are unable to determine is why the stores are losing money. Although someone might assume it is because of the location, we do not have enough data to determine if that was the only reason. Based on the location of these stores, we would also need to know about competitors in the area that may have also affected Company Q’s loss of revenue. Company Q is acting fiscally responsible on behalf of its shareholders by ensuring that the stores that are successful remain intact and continue to increase revenue. However, by closing the two stores, Company Q is not acting socially responsible because the loss of jobs of community members in addition to the loss of local resources for the community has a large impact on the livelihood of those community members. Company Q has also demonstrated a lack of social responsibility due to their reluctance to listen to their community members and donate day-old products to the area’s food bank. Despite the fact that a donation plan could be determined to ensure the integrity of the process, Company Q has declined to support their local community...
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...Assignment The mission statement addresses the following: What are our economic goals? What is our operating philosophy in terms of quality, company image, and self-concept? What are our core competencies and competitive advantages? What customers do and can we serve? How do we view our responsibilities to stockholders, employees, communities, environment, social issues and competitors? The Role of Top Management and the Importance of Company Policy Introduction to Business Policy Chief Executive – serves as the head and has the knowledge about the nature of the company. Responsibilities of the Chief Executive 1. Elaborate the major policies of the firm. 2. Define the objectives of the firm. 3. Develop strategies and the long-range plan for achieving these objectives. 4. Must develop an organization which most efficiently carries out the company’s strategic plan. 5. Must develop the operating policies which ease the burden of decision-making to carry out the plan. 6. Be involved in controlling the operations of the firm and in problem solving. Definitions 1. Major Policies Major policies (or “company” policies) deal with the firm’s fundamental nature, its identity, and the direction in which it is expected to move. They provide a framework within which the objectives can be established. 2. Objectives The firm’s objectives or goals (these are two terms used interchangeably) specify, usually in quantitative terms (e.g., dollars,...
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