...most intelligent, but the one most responsive to change,” stated Charles Darwin. The Concord Bookshop went through changes as many other companies are faced in today’s recession, fierce competition, innovative technology, and restructuring needs. According to Kurt Lewin there are three phases of change implementation: freezing, moving, and refreezing. In this paper, I will describe phases that Concord Bookshop failed to complete that lead to change failure. Phases of Organizational Change Before the change occurs, there are techniques a company can use to minimize resistance. These include good strategic planning, commitment to leadership and team-building skills, and good communication skills (Gambrel & Stevens, 1992). Concord Bookshop failed to use any of the said techniques. According to Spector (2010), a new organizational model is necessary for a business to gain profit and survive in the market. When Concord management hired new general manager there is no strategic planning done. Although the management attempts to hire new manager is needed to keep updated with technology and the ability to competition, management’s approach to change implementation led to resistance and resentment. Concord management failed to involve employees in the proposed change. There is no team building, when Concord management decides to adapt change; it was done as management prerogative. Concord Bookshop did not give the employees any input into the change process at all, nor did they listen...
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...Concord Bookshop HCS/587 December 10, 2012 David Harrell Concord Bookshop Concord bookshop was an organization that had challenges. This paper entails the description of the Concord bookshop and its organization. Organizational change process is explained along with Lewin’s Change Model phase; unfreezing, change, and refreezing. The phases of Lewin’s Change Model that Concord did not implement at the time of the change will be described also. The Concord bookshop was an independent bookstore company that implemented a change during a time when the competition booksellers were chain bookstores and Internet books sales (Spector, 2010). The hire of a general manager caused conflict between the Concord owners and the employees the way the change was presented. Concord owners were set with their decision (Spector, 2010). The company did not listen to the employee’s concerns and told the employee’s the company will do it the way of the company and if he or she did not like it, it was his or her choice to continue or not with the company (Spector, 2010). The employee’s believed they were unimportant and dispensable; this led to the employee’s quitting. Lack of proper change implementation by the owners led to conflict and resistance from the employee’s. The Concord owner’s did not use the organizational change process or the strategic renewal approach. Strategic renewal helps to redefine the relationship with the employee’s. The organizational change process...
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...Phases of Organizational Change: Concord Bookshop Conflict University of Phoenix Phases of Organizational Change: Concord Bookshop Conflict Organizational change is a never-ending process. Knowing how to approach, present, and effectively implement change depends on several factors. The three phases of Lewin’s Force Field Model: unfreezing, change, and refreezing allow the change process to take place (Borkowski, 2005). Using these phases change can be presented, discussed, and ultimately implemented with success. For organizations to continue to grow and become ever more prosperous, change has to be continuously refined. In this paper, a brief discussion of the phases of organizational change as well as an examination of the organizational change processes not implemented in the Concord Bookshop conflict will be conducted. Lewin’s Phases of Organizational Change Unfreezing Borkowski (2005) states, “The forces and workers involved in perpetuating resistance acquire an understanding of variances that exist between current practices and behavior and desired activities and behavior” (pp. 384-385). The organization must perform an investigation to see what type of resisting forces they may face in regard to the proposed change. An organization will not be effective in creating change unless motivation within the organization is manifested. Understanding that change requires some new knowledge to be learned and some old knowledge to be unlearned. This fact is...
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...Concord Bookshop Paper HCS/587 Organizational change is a process by which a business makes changes to improve themselves. The world is constantly changing and evolving and businesses like healthcare industry need to find a way to keep up. How businesses manage change varies depending on what type of business it is. The model of change developed by Kurt Lewin in the 1950s consists of three stages of change: unfreeze, changing, and refreeze (Medley & Akan, 2008, p. 485). An example of organizational change is the Concord Bookshop. The Concord Bookshop is a 64-year-old bookstore in New England (Spector, 2010). The owners found it necessary to makes changes because of the current market for book sales. The change was not well received by the staff and conflict developed between the owners and the staff. “For strategic renewal to be effective, organizations need to do more than announce a new strategy. Leaders should align internal processes, structures, and systems with the demands of the new strategy” (Spector, 2010. p.3). Phases of Organizational Change Kurt Lewin’s model of change consisted of three stages of change. The first stage is the called the Unfreeze, the organization accepts change is required. “To prepare the organization successfully, you need to start at its core – you need to challenge the beliefs, values, attitudes, and behaviors that currently define it” (Mind Tools, 2010, p. 2). The second phase people accept change will happen, “In order to accept...
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...Concord Bookshop Paper Tabitha Quick HCS/587 October 12, 2012 Professor: Virginia Weatherston Concord Bookshop Paper Organizational change is an organization brings knowledge to an expedient design system, up-to-date program in order to arrange and specify administrative methods within the organization. It is to be able comprehend and evaluate the reason for these changes, and the prerequisites of a successful implantation of this change. There are several changes an organization may face; among those changes organizations recommend supervisors/managers to modify the ideas in which they might be to modify their decisions. The organization will face transformations which will deliver the basic quality of stability, enhancement, and the technology which has gained points of concentration on the set of changes that needs improvement. However, not all of the changes implemented will bring the greatest intentions of the tactical renovations of the changes. That will occur with the organization. Modifications are successful to the organization need the cooperation of the staff members which will require performing standards and complying with no little than efficient with money management and to produce useful things for practical purposes that can improve the organization. It is essential for all employees to be in compliance of the changes and embrace them. There may be some individuals who may show intransigence to these changes form an assortment...
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...Concord Bookshop Paper HCS/587 August 24, 2915 Margaret Walker Concord Bookshop Paper If an organization wants to stay competitive it must go through changes. There are several changes the organization can choose from when going through an organizational change. If the organization is not willing to make these changes then they will go out of business. If the organization implements the change and does not follow the proper steps then it can lead to more problems for the organization. The organizational change process has three phases and the phases are unfreeze, change, refreeze. In order to make any changes the organization has to first identify the problem that needs to be changed. The second step the organization needs to identify the desired objective as a result of the change. The third step is to present the methodology of how the organization is going to achieve reaching the goal for the change to happen. The next phase is analysis and this is where unfreeze, change, and refreeze stage happens. Unfreeze is the stage right before the organizational change is going to take place. Change is the period of time where the change is being implemented. Refreeze is the period of time after the change has been implemented and is the new way things will be done. In the story we read about there were two steps of the process that was skipped resulting in problems for the organization. One of the steps missed is the behavioral change. In a health care organization if...
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...Concord Bookshop Paper It is safe to say that change is inevitable and an important part of most organizations. Changes usually occur to improve the productivity in an organization because of a crisis or to prevent any issues that may arise. Problems usually arise when the changes made are not manages appropriately. This is why it is so important to familiarize oneself with the phases of the organizational change process. This paper discusses the different phases and determines which phases were not completed or executed by the concord bookshop and eventually caused the change failure. Phases of the Organizational Process To start the organizational change process there are several steps are taken. The first step is goal recognition. According to Ingram (n.d.) to make a change one must realize a change is inevitable. The need for change can be brought to light in several ways. Audits and employees can help in identifying issues as well as the use of assessment tools such as SWOT (Strengths, Weaknesses, Opportunities, Threats) or Gap analyses are useful in identifying problems. The second step of the organizational process is planning phase. This is the time when the decision makers can sit down to discuss the steps he or she will need to perform to achieve the desired goal. Research will assess what effects this change will have on the organizations...
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...Welcome to WritePoint, the automated review system that recognizes errors most commonly made by university students in academic essays. The system embeds comments into your paper and suggests possible changes in grammar and style. Please evaluate each comment carefully to ensure that the suggested change is appropriate for your paper, but remember that your instructor's preferences for style and format prevail. You will also need to review your own citations and references since WritePoint capability in this area is limited. NOTE: WritePoint comments are computer-generated writing and grammar suggestions inviting the consideration and analysis of the writer; they are not infallible statements of right/wrong, and they should not be used as grading elements. Also, at present, WritePoint cannot detect quotations or block-quotes, so comments in those areas should be ignored. Please see the other helpful writing resources in the Tutorials and Guides section of the Center for Writing Excellence. Thank you for using WritePoint. Personal Plan to Succeed Doreen M. Giglio University of Phoenix ...
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...Organizational Change Process at Concord Bookshop HCS/587 Organizational Change Process at Concord Bookshop The intense competition and economy are two major drivers of organizational changes. The development and implementation of any significant organizational changes requires strategic planning. Kurt Lewin’s change model offers a simple and an effective approach for implementing the organizational changes. The lack of a strategic planning to implement the organizational changes could be demoralizing for the staff and disastrous for the entire organization. The purpose of this paper is to demonstrate the impact of poor organizational change planning at Concord Bookshop in New England. Additionally, the paper will describe the Kurt Lewin’s three phases of organizational change. The failure to follow three phases of organizational change resulted in employees’ resistance to embrace the proposed changes. The Concord Bookshop was a highly regarded bookstore famous for its knowledgeable staff and friendly service. The online mega bookstores, such as Amazon, Barnes and Noble have created a stiff competition forcing the Concord Bookshop owners to implement significant organizational changes. The owners failed to include the staff members in the change process creating an environment of resistance that forced many long-time employees to leave the organization. Kurt Lewin’s Phases of Change Model Unfreeze Phase During this phase, the top management effectively communicates with...
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...Concord Bookshop Paper The article “Tales of Woe at Concord Bookshop” is about a small town bookshop that has been in existence for 64 years. Many people of the town enjoyed using the bookshop. The bookshop’s financial situation was considered to be the worst it had ever been, so the board of directors made a drastic decision to hire a new general manager. No changes were going to be made to any current employee. This paper will show the organizational change processes that were not implemented at the Concord Bookshop, which led to the change failure. The phases in an organizational change process are strategic renewal and organization change, behavioral changes, and employee participation and resistance to change. According to Spector (2010), strategic renewal requires organizational change and demands “wide-scale invention, reinvention, and redesign of business processes and organizational structures” (p. 4). For strategic renewal to be successful, organizations need to create new business models. The business model is the organizations approach to generating revenue and making a profit. Changing an existing business model is more difficult than starting a new one because changing an existing model requires organizational changes. These changes usually affect behavior patterns of existing...
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...Concord Bookshop Paper Read “Tales of Woe at Concord Bookshop” in Ch. 1 of Implementing Organizational Change. Prepare a 350- to 700-word paper discussing the phases in the organizational change process including the following: • Describe 2 to 3 phases of the organizational change process that were not completed or implemented at the Concord Bookshop that lead to the change failure. • Format your paper according to APA standards. The Concord Bookshop is not a health care organization, but the organizational change process you study in this course applies to other types of organizations. In this assignment, you must focus on the change process. You observe how this process applies to health care organizations as you progress through the course. This assignment is due in Week One. |Content |Points |Points |Additional Comments: | |60 Percent |Available |Earned | | | |3 |X/3 | | |Discusses the phases in the organizational change process | | | | |Described 2 to 3 phases of the organizational change process that were not | | | | |completed...
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...Concord Bookshop Paper Shobin Kovoor HCS/587 February 27, 2012 Laura Hurst Concord Bookshop Paper Change is a natural and necessary process in an organization. Continual and managing change has become one of the greatest challenges in today’s successful organization. Implementing successful organizational change is a key challenge to many businesses. This paper provides a description about phases in organizational change process and what lead to the failure of Concord bookshop to survive change. An organizational change means introducing a new enterprise resource planning system to co-ordinate and standardize internal process (Spector, 2010). According to Kurt Lewin, there are three phases of organizational change. First one is unfreezing. In this phase, the organization needs to identify the need of change and find solutions. A strategic renewal is needed. Organization must make the people visualize the need for change. Next phase is change. This phase is aimed on individual behavior. People try to do things in a better way. This process takes long time. Next phase is refreezing. In this phase changes are implemented and evaluated. The organization needs new goals and good leadership. Concord bookshop is an old store, that is running for 64 years in New England. This store was famous in the small community and they had support from the people. The management knew the need for change. There was financial crisis in the store. The owners failed to communicate the vision...
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...Concord Paper Deejah Klein HCS 587 December 24, 2012 Introduction Change is inevitable. According to Borkowski (2005), “change is a very complex phenomenon involving the multiplicity of man’s motivations in both micro and macro systems and that man gets satisfied with his equilibrium and is resistant to changing his status quo.” Most organizational efforts will be met by resistance. The Concord Bookshop is initiating a change due to the store’s financial situation. The President of the bookshop announced that a new general manager will be hired. This will not lead to any salary cuts or employee lay off. Employees were not happy with this change and met with board members to express their concerns but the board members had already made up their minds and told employees to decide on how they want to proceed. This approach backfired, which led some of the employees to quit or give their notice (Spector, 2010). This paper discusses the phases in the organizational change process and also discusses the phases that was not completed or implemented at the concord bookshop that led to the change failure. Phases in the Organizational Change Process In 1947, Kurt Lewin developed a three stage process of implementing change which is necessary for effective change within an organization. The three stages are: Unfreezing: Recognizing the need for change is very vital. This is the first phase that involves preparing the organization to accept that change is necessary. The existing...
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...Search thousands of free essays... Search Type in your essay topic: ex. Vietnam War JOIN LOGIN CUSTOM ESSAYS HELP CONTACT Concord Book Paper Essay Below is a free essay on "Concord Book Paper" from Anti Essays, your source for free research papers, essays, and term paper examples. Join Anti Essays to read full essay. Already a Member? Login Now Please upgrade your account to view this essay on Concord Book Paper. Running head: CONCORD BOOKSHOP PAPER Submitted by: jmb529 Concord Bookshop Paper Jonell Benson HCS/587 Ginger Weatherston University of Phoenix Concord Bookshop Paper This paper will discuss the organizational change process from the readings of, “Tales of Woe at Concord Bookshop.” The variety of change processes gives change leaders and administrators the ability to visualize the internal and external components of change that will go against the status quo and possibly cause a clash between the owners and the workers. The phases in the organizational change model are strategic responsiveness, behavioral change, employee participation and resistance to change. Also included, are the three faces of change and trigger events and change. I will describe two portions of the change process that were not completed or implemented at the Concord Bookshop, which caused failure of the change process. While attempting to implement change, the change leader must first assess the need for change. There was an increase in the amount of competition with...
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...Concord Bookshop Introduction As the world is changing with Technology, many companies are finding themselves struggling to stay afloat in competitive market. Whenever new business strategy is introduced in a company, a change has to take place. The way changes are introduced and implemented, determines the success of the change. Before change is introduced, there must be need for change and after implementation of change; there is expectation (Vaughn, 2012). Change is not an easy process; it requires team work in planning, organizing and implementation. Organizational change is successful when it is effective and yield growth, but a failure when is unproductive. This paper will discuss the phases in the organizational change process and what lead to the change failure at the Concord Bookshop. Phases of Organizational Change Process Change is trying to do things in a different way for a better result or outcome. (Spector, 2010). Kurt Lewin’s three stage theory of change are Unfreeze, Change and Freeze. The Unfreezing stage is the understanding of the need for change and preparing for it. It requires moving away from the comfort zone of the old norms. The Change stage or Transition is the most difficult time of the change. At this stage reaction to change are displayed, people are frustrated and fearful. Support is need at this stage either in form of training, or in-services and mistakes are expected...
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