...Consultant and Client Communication MGT 527 January 28, 2013 Sarah Nelson Consultant and Client Communication Within an organization effective commination requires clear objectives along with sound strategies. In each business communication is crucial. Whether big or small the most effective instrument in organizations pertains to communication. Misunderstanding and challenges emerge with one-on-one interactions. Nevertheless, businesses influence effective communication strategies through persistent communication. However, a conductive environment on every level opens the door to communication whereby enabling the organizational members freely to express their ideas, criticisms, and feedback. When managers engage in conversation with employees “specially,” about their ideas, viewpoints on the emerging issues in customer and service production as well as the business environment develops an inclusive culture that demonstrate significant results. In the economy of business financial organizations explicate their vision for success in developing a long relationship. However, the vision of a company is to interact effectively with future as well as existing customers. In addition, advisors in finance serve as team members who assist in developing the mission as a reality. Organizations run effectively because of the complementary aspects of both organizational finance and advisors. Nevertheless, this paper pertains to the unit of business that involves a consultant solving...
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...Name: Institution: Course: Date: Submission #1 Importance of Information System Structure in an Organization. Management information system (MIS) professionals develop information systems used for data management. These include searching, storing and analyzing data. They play an important function in fields such as integration, exchange and information security. They are also able to implement, design and use business data systems in ingenious ways to increase the adeptness and effectiveness of a company. MIS specialists are responsible in assisting an organization build or deploy a system, in the event that they are unable to access important tools to do so. They are able to apply information technology to a business setting. They are responsible for researching software and hardware updates by evaluating new products and negotiating pricing with product vendors. Systems management involves the MIS professional to monitor the computer system of an organization, which include system recovery and restart, monitoring safety compliance, controlling the computer system security and developing procedures and standards. This assists the organization to make important decisions and correct out of control situations. MIS specialists are also responsible for overseeing information technology staff. These tasks include development, training and performance management. They also assist in actual staffing of the department as well as outsourcing if necessary. They also guide middle management...
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...Week Five Discussion Question 1 What components do you think are most important in a communication plan? What are the advantages of a formalized communication plan? What might happen if a consultant does not establish a communication plan with a client? In my opinion, the most important components in a communication plan consist of the measurable goals and objectives. The measurable goals are meant to express the end points towards the direct effortsof the project. The business consultant's communication plan should be outlined to help the client and the organization to communicate successfully and meet the core organizational objectives. The components include but not limited to help the organization achieve their overall objectives, engage adequately with stakeholders, deliver and demostrate the success of your project, ensure to the client and stakeholders you understand their business, and if necessary change behaviour and perceptions where necessary. One of the advantages of a communication plan it helps with communication between staff members, and helps to manage, create, and sustain organizational opertions. Sometimes if the business consultant does not establish a communication plan with the client many projects have problems and are not successful. Week Five Discussion Question 2 What are some strategies for building an emotional commitment to engagement on the part of the client? Which of these strategies are going to be the most effective for your project? Why...
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...which has consultants whose expertise lies in organizational behavior, management, interpersonal relations, training, and communications. The aim of the consultancy is to research the existing problem, diagnose it and come up with workable solutions. The purpose of the research will focus on problems affecting employee performance, outcomes and shade light on better approaches to improve operation of units, interpersonal relations, and tools to improve performance. During the consultancy, a client is free to question statements, recommendations, and decisions. II. Consulting Tasks The firm will work closely with the director of programs who heads all unit specialists and the human resource in defining organizational culture and motivators. The firm aims at improving the working environment and conditions in which UNDP operates. Upon project completion, it is vital that every employee is enthusiastic about changes made and environment conditions are better. This will be achieved through; creating a communication plan; scheduling and conducting meeting for areas where research and change are involved; organizing and conducting a feedback meetings both corporate and regional; beginning to end the project; devising an implementation plan. We are looking forward to working with you. About the Consultant Alliance Consultation Firm Mwai Kibaki Road www.alliance.org About the Consultant Alliance Consultation Firm Mwai Kibaki Road www.alliance.org About Client UNDP Tanzania ...
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... Alabama. They had consultants come in and look at the location; they selected a company in which they wanted to go with. Before the project began there are several things in which both the client and the consultant should cover before making an agreement to enter into a contract. The client and the consultant both should understand the risks of a project, the cost, rewards, and deadlines. There are three reasons for success or failure that could happen with the new project. One is the importance of the consultant competency and fit with the company needs. The consultant should be able to understand the company and what it does and its needs. It’s important In this case the consultant should ask themselves if this is something they are able to do. The second reason is the interpersonal fit between the consultant and the clients. The consultant should be able to speak with the client and feel they are going to be able to talk to them in regards to the business needs. Finally the last reason is if the consultant is able to establish ground rules for the consulting process. Being able to identify the rules before and making sure it’s something they can commit to will help both parties. Fullerton, Johanna; West, Michael View Profile The client and the consultant should both agree on the scope of the project, the project time line, what both parties are hoping to achieve , the client role vs. the consultant role, and finally how the client measure to the success...
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...Consultant and Client Communication Strategies MGT/527 In today’s turbulent and uncertain economy, the functioning area of business that many clients will be looking at is marketing strategy. This function is most effective when you combine marketing strategy with a successful marketing campaign. A successful plan will allow the business to reach the maximum amount of consumers, which if done correctly will increase the customer base dramatically. Marketing strategies for developing an effective client and consultant relationship The most effective marketing plan will combine product strategy, price marketing strategy and communication marketing together. If executed efficiently, it will result in a customer base that will accommodate many levels of income and various economic situations all of which will find something pleasing about the same products. As a marketing consultant for say a restaurant I would present the client with a detailed strategy in preparation for establishing an effective client, consultant relationship. The presentation would begin with a production strategy which will enunciate the soundness of the business’s products, with emphasis on any specialty the restaurant has to offer. This strategy will illustrate how to get the restaurant in the minds of the consumer, which in turn will generate loyal customers who will keep returning again and again. Next I would present a price marketing strategy. This strategy is useful in keeping...
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...Effective Communication in the Workplace Emily R. Cottrell Dr. Terry Polen Business 100 November 3, 2014 ABSTRACT Effective communication is essential for any business to succeed. By using effective communication we can better understand a person’s situation, do what we can to solve it and overall have a better connection with that individual. When communicating with clients a person must use their knowledge of the products and personal skills to connect and make the sale. Effective communication should be utilized everywhere. Many of my personal experiences with effective communication comes from my workplace: Clinique. Clinique goes above and beyond to help guide and train their employees on how to communicate with our cliental. Clinique’s following includes men and women of all races, which means we have to have the knowledge to understand what the client is trying to find. Clinique consults are sent to a two day seminar that is called I AM CLINQUE. It is the first of many training classes consultants are sent to. There we learn about the history of the brand, skin care, dermatology, and Clinique’s products. This seminar sets up the foundation every consultant needs in order to communicate with clients to find the perfect products for their skin. Without this first class the consultants couldn’t properly skin type and access the particular problems a client was having with their skin. The information learned at the seminar is the key for effective...
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...2015 Business Consulting Paper My vision of a company consultant is a third party personnel not affiliated with the client. One who is sent to observe and analyze a client's' performance, process, environment and communications with the mindset of the custome r more efficient and to establish a good client relationship. In doing this, the five phases of consulting are being taken into consideration. The five stages consist of the entry and contracting, discovery and dialog, feedback, and decision to act, engagement and implementation, and extension, recycle, or termination. The consultant begins with the entry and contracting phase. In this stage, the initial contact between the consultant and client begins here as well as, establishing the expectations of both parties. The consultant and client start the discussion on what the problems are, what are the guidelines necessary for reconfiguring if needed and for the consultant to determine if they are right for the job. The consultant is given the initial overview of the problem. By observing the client's everyday work performance and communication process, the consultant is coming up with its comprehension of the clients’ environment. Consultants can determine the personnel and equipment that are going to be involved with necessary in the reconfiguring stage if necessary After the observation of these areas, the consultant provides suggestions how the client can improve certain areas, by reporting to the appropriate...
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...What do Recruitment Consultants do? Recruitment consultants job is to attract candidates and matching them to temporary or permanent positions with client companies. Consultants work with client companies building relationships to gain a better understanding of their recruitment needs and requirements. In other words a manpower recruitment consultant is intermediary between corporate who looks forward to recruit staff and the people who are looking out for jobs. Manpower consultant has two customers Client and the Candidate. Recruiting through external resources are know as recruitment consultant. It is in fact a lengthy process. In this process corporate gets in touch with the Consultants for the payment charges first. Mostly recruitment...
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...Business Consultant Keelta Mills MGT/527 September 9, 2013 Richard Hubbard Vision and explanation of a business consultant. “A business consultant is a professional who analyzes businesses, creates solutions to problems and helps businesses develop efficient plans for meeting his or her goals” (http://blog.livechime.com). A business consultant identifies the company’s weaknesses and strengths as well as problems that have to be solved to help ensure their success. He or she will also try to meet the needs in a company so that they may grow their business, boost profits, and increase efficiency. A consultant is like a new set of eyes that have the expertise to point out what they do not already know. Business consultant has adaptability such as traveling the distance to solve a problem. They approach all assignments with enthusiasm and takes professional pride in their work. The consultant helps colleagues by taking an interest in their problems and offering his or her support. The consultant sometimes specializes in public relations, marketing profiles, product control, and testing that can provide technology and guidance when introducing new information and products. Another descriptive about business consultants is they have good investigation skills, feasibility studies and communication skills. He or she has to be confident...
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...masters in Business Administration, the career that I have chosen is Management Consulting. Being a Management Consultant, has several benefits. Firstly, it offers good salary packages and high prospects to travel. Secondly, it offers opportunity to operate with top management of client’s organization. Lastly, the task never gets boring for the reason that it involves switching from one project to other and thus, provides opportunity to get hold of huge experience in distinct industries. Further, taking the above discussion into consideration this particular paper first highlights the job requirement of management consultant at Accenture. It also includes a thorough outline about the responsibilities and roles related to the position of Management Consultant. This is followed by providing a deep insight of my educational background, skills and abilities and also, mirrors the level to which my skills match with the required skills of the job profile. Lastly, the paper puts forward my personal development plan. Job Responsibilities of Management Consultant At the time when organizations face an issue which they can’t solve easily or they don’t hold the proficiency needed to plan their own path, then they generally look for the proficiency afforded by operating with a management consultant (Mullins, 2002). It isn’t an ordinary thing to operate as a Management Consultant in one of the biggest and highly renowned Consultancy firm of the world. Indeed, it...
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...DEFINING ENTITY I. Statement of the Problem Electronic Data Systems (EDS) acquired A T Kearney with the vision of creating the most powerful management solution company in the world. Many employees became concern with such acquisition. Many consultants were concern with the changes this merge might bring to their job and the way they work. These were two different organizations, with different skills and cultures. Seniors consultant were concern the many changes these two organizations would have to make in order make sure they work together, efficiently and of course that they would both benefit from such acquisition. II. Summary of the Facts Technology has revolutionized the way we do business these days, IT is not just the back end of the office anymore. The technology system is the key to any business today, it can help reduce and solve product problems, create communication channels and set new levels of service. The acquisition between A.T Kearney and EDS have raised many issues and concerns not only to the consultants but also to management. One of the concerns they are really worry about is to maintain the clientele happy. They are looking to see how they are going to deal the control merger in terms of clients, which company is going to do what and if one does one thing where is the other one standing. Many questions were raised on whether they should be working together to retain current clientele and also secure the new ones. Brian Harrison, President...
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...Organization Development Organization Development (OD)is a process by which behavioral science knowledge and practices are used to help organizations achieve greater effectiveness, including improved quality of work life and increased productivity (Cummings, & Huse, 1989). In the 1950s and 1960s a new, integrated approach originated known as Organization Development (OD): the systematic application of behavioral science knowledge at various levels (group, intergroup, and total organization) to bring about planned change (Newstrom & Davis, 1993) Organizational development As defined by Richard Beckhard, "Organizational development" (OD) is a planned, top-down, organization-wide effort to increase the organization's effectiveness and health. OD is achieved through interventions in the organization's "processes," using behavioural science knowledge. According to Warren Bennis, OD is a complex strategy intended to change the beliefs, attitudes, values, and structure of organizations so that they can better adapt to new technologies, markets, and challenges. Warner Burke emphasizes that OD is not just "anything done to better an organization"; it is a particular kind of change process designed to bring about a particular kind of end result. OD involves organizational reflection, system improvement, planning, and self-analysis. Change Agent A change agent in the sense used here is not a technical expert skilled in such functional areas as accounting, production, or finance...
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...America. In 1890, Fredrick Winslow Taylor was the first business consultant, which he called it scientific management and many of the practices are still relevant in modern organizations (Public Broadcasting Station, n.d.). Organization uses internal and external consultants; however, organizations use external consultants more than internal consultants. External and internal consultants use the same functions and roles to solve a problem an organization has. This is a review of those functions and responsibilities of business consultants. The author believes internal consultants are more equipped to solve problems and improve organizational functions because he or she understands the organizational structure and culture. Business Consultant A person who is a business consultant provides advice and solutions to other business this includes small businesses to Fortune 500 organizations. Business consulting has numerous types of sub-categories, which includes marketing consultants, sales consultant, and human resources consultant. Although there are numerous types of business consultants, organizations do not require business consultants services enough to hire a full-time member (Consultant Journal, 2012). However, some businesses do have internal consultants, but these consultants are part of the hierarchy (Block, 2002). Vision for Internal Consultants Internal consultants are organizational specialist in his or her field. These employees...
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...global phenomenon and the construction industry in Malaysia is no exception. The main purpose of this study is to identify the delay factors and their impact (effect) on project completion. Earlier studies either considered the causes or the effects of project delays, separately. This study takes an integrated approach and attempts to analyze the impact of specific causes on specific effects. A questionnaire survey was conducted to solicit the causes and effects of delay from clients, consultants, and contractors. About 150 respondents participated in the survey. This study identified 10 most important causes of delay from a list of 28 different causes and 6 different effects of delay. Ten most important causes were: (1) contractor’s improper planning, (2) contractor’s poor site management, (3) inadequate contractor experience, (4) inadequate client’s finance and payments for completed work, (5) problems with subcontractors, (6) shortage in material, (7) labor supply, (8) equipment availability and failure, (9) lack of communication between parties, and (10) mistakes during the construction stage. Six main effects of delay were: (1) time overrun, (2) cost overrun, (3) disputes, (4) arbitration, (5) litigation, and (6) total abandonment. This study has also established an empirical relationship between each cause and effect. Ó 2006 Elsevier Ltd and IPMA. All rights reserved. Keywords: Delay causes;...
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