...Valeria Altamirano Business Ethics Reading Response Consumers: Responsibilities of Business to Customer and Product Safety There are many moral issues in the business world relevant to consumers. In particular, businesses have moral duties to consumers and some actions taken in business are morally preferable that have an impact on consumers. In this paper, I will discuss the responsibilities of business to consumer and product safety. Businesses have at least the following two general ethical duties to consumers, according to any theory of justice or morally that recognizes that contractual relationships give us obligations and that we have a right to non-injury. Businesses must give us what we pay for. Whenever we trade, we are exchanging goods and services within an implicit or explicit contrast. One person is obligated to give one thing in exchange for another. People should not be deceived about what they are buying. For example, when we buy a TV set we expect to get the TV set, that the TV set will function, that the TV set has minimally sufficient quality, and that the TV set will not harm us when used in ordinary ways. Business must not harm anyone, including consumers. Business can make moral decisions that are not necessarily ethical duties. Some moral decisions are morally favorable and some are morally unfavorable. For example, utilitarians will argue that a business can help people live better lives, even though its not necessarily obligated to do so...
Words: 803 - Pages: 4
...Individual Project Deliverable Length: 850–1,100 words There are many examples of how the actions of a company have negatively affected consumers. Product recalls, bans, and warning labels have helped to protect consumers and companies are focusing more today on social responsibility. Examine why has there been such a relatively high number of these incidences and what companies can do to protect consumers. Assignment Guidelines: * What legal and ethical responsibilities do companies have to their customers? * Cite and discuss in detail two cases in which a company endangered customers because of the manufacture or design of their products. How did the company address the issue? * What consequences did the companies in the cited cases face and were these consequences warranted? Why or why not? Compose your findings in a Word document (850–1,100 words), and be sure to cite your sources. Abstract There has been an increase in the number of product recalls, bans, and warning labels in recent years, which could be attributed to increased consumer awareness or better product testing. Consumers expect businesses to operate in both an ethical and legal manner. Businesses that are found to be operating outside of legal parameters will be subject to fines and other penalties enforceable under the Consumer Product Safety Act. W3 Individual Project In recent years, there has been an increase in product recalls, bans, and warning labels, which experts attribute...
Words: 1464 - Pages: 6
...The major problem with Mega Brands is with the safety of the children that play with the toys. Magnets fall off of the toy and children swallow the magnets which can cause stomach flu like symptoms and has even caused one child to die. Another problem is Mega Brands refusing to cooperate with the U.S. Consumer Products Safety Commission. According to CPSC.com, “The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death from thousands of types of consumer products under the agency's jurisdiction. The U.S. Consumer Products Safety Commission is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard or can injure children.” The U.S. Consumer Products Safety Commission has a job to do as well as Mega Brands. From one business to another, Mega Brands should have responded to the recalls that could have prevented a lot of children from being sick. According to our text on page 263 “data was submitted covering 1,500 complaint reports made to Mega Brands”. Mega Brands “lacked an organized comprehensive reporting system.” (Brooks, Leonard J. Page 263.) If the organization was better this complaints could have been a red flag to get the toys off of the market. The concerns that I would express to the CEO about the Magnetix to issues would be that there has been a reported death from our toys. This alone should make the CEO not feel at ease. If...
Words: 995 - Pages: 4
...Product Safety Martisa Green BUS642: Business Research Methods & Tools Instructor: Loay Alnaji October 5, 2014 Introduction According to Landrum (2014), “business research involves the application of scientific principles to gather relevant data to aid in decision making. Businesses will obtain and will analyze data for a company to manage their financials, market analysis, consumer’s feedback or product research. When it comes to product recall, if you are a distributor, a manufacturer, or a retailer of consumer products, there will be a time that they will probably have a product recall sometime in the future. So, if a product recall happens, the above entities must have recall plans in place to be able to accommodate the consumer and be in accordance with following the requirements of the Consumer Product Safety Commission (CPSC). The dilemma for management is can companies fix the crisis management of the impact on a brand image that failed in the perception of the consumer. Background It is important that a manufacturer, a distributor, and retailer of consumer products will not produce/create products that will not cause harm, physical, or mental injury to a consumer. Whenever a business does a product recall on a product, they must have a recall date, a recall number, and a reason for the recall. It is a requirement for the Consumer Product Safety Commission to put safeguards in place that will have an impact on product safety in the marketplace. It...
Words: 1110 - Pages: 5
...Magnetic Toys Can Hurt The major problem with Mega Brands is with the safety of the children that play with the toys. Magnets fall off of the toy and children swallow the magnets which can cause stomach flu like symptoms and has even caused one child to die. Another problem is Mega Brands refusing to cooperate with the U.S. Consumer Products Safety Commission. According to CPSC.com, “The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death from thousands of types of consumer products under the agency's jurisdiction. The U.S. Consumer Products Safety Commission is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard or can injure children.” The U.S. Consumer Products Safety Commission has a job to do as well as Mega Brands. From one business to another, Mega Brands should have responded to the recalls that could have prevented a lot of children from being sick. According to our text on page 263 “data was submitted covering 1,500 complaint reports made to Mega Brands”. Mega Brands “lacked an organized comprehensive reporting system.” (Brooks, Leonard J. Page 263.) If the organization was better this complaints could have been a red flag to get the toys off of the market. The concerns that I would express to the CEO about the Magnetix to issues would be that there has been a reported death from our toys. This alone should make...
Words: 352 - Pages: 2
...he major problem with Mega Brands is with the safety of the children that play with the toys. Magnets fall off of the toy and children swallow the magnets which can cause stomach flu like symptoms and has even caused one child to die. Another problem is Mega Brands refusing to cooperate with the U.S. Consumer Products Safety Commission. According to CPSC.com, “The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death from thousands of types of consumer products under the agency's jurisdiction. The U.S. Consumer Products Safety Commission is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard or can injure children.” The U.S. Consumer Products Safety Commission has a job to do as well as Mega Brands. From one business to another, Mega Brands should have responded to the recalls that could have prevented a lot of children from being sick. According to our text on page 263 “data was submitted covering 1,500 complaint reports made to Mega Brands”. Mega Brands “lacked an organized comprehensive reporting system.” (Brooks, Leonard J. Page 263.) If the organization was better this complaints could have been a red flag to get the toys off of the market. The concerns that I would express to the CEO about the Magnetix to issues would be that there has been a reported death from our toys. This alone should make the CEO not feel at ease...
Words: 276 - Pages: 2
...Inflatable Amusement Ride Safety An Interactive Qualifying Project Proposal Submitted to the Faculty Of the WORCESTER POLYTECHNIC INSTITUTE In partial fulfillment of the requirements for the Degree of Bachelor of Science by ____________________________ Joseph Sceviour ____________________________ Jennifer Hosker ____________________________ Courtney Hardy In partnership with the United States Consumer Product Safety Commission. In cooperation with: Mark Kumagai Director, ESME Directorate for Engineering Sciences U.S. Consumer Product Safety Commission ____________________________ Professor El-Korchi, Co-Advisor ____________________________ Professor Servatius, Co-Advisor Unless otherwise stated, any views or opinions expressed in this report are solely those of the authors and do not necessarily represent those of the U.S. Consumer Product Safety Commission or Worcester Polytechnic Institute. Submitted on: 1/11/2006 1 Abstract This report, prepared for the U.S. Consumer Product Safety Commission (CPSC) of Washington, D.C., outlines our approach to investigating the increase in injuries related to inflatable amusement rides. Using data from surveys, interviews, injury databases, archival research, and product testing, we completed three goals: We developed a five category system to classify inflatable amusement rides; determined ways the CPSC and other involved parties can improve the safety of inflatable rides; and recommended how future CPSC investigations...
Words: 20211 - Pages: 81
...Products Liability Lakesha Hutto Strayer University Patrick Caver, esq. LEG500: Law,Ethics & Corp. Governance March 17, 2013, 2013 Abstract There are has been many lawsuits filed against makers of cribs and other infant products in recent years. Many recalls have been made on the 4 in 1crib since 1998 until present time and many deaths of infants have occurred as well. The following discussion will share the stories and lawsuits filed against companies such as Graco Children’s Products Inc., Simplicity and the outcome of the lawsuits and what things were added to enhance the safety and quality of the products. Simplicity Incorporated is one of the largest makers of baby products worldwide. The company produces and sells items such as the Aspen 3 in 1, Nursery in a Box and Crib in Changer Combo. Simplicity cribs also used the popular Graco logo on some of its bigger items such as the Ultra 4 in1, the Ultra 5 in 1 Whitney and the Trio. All of these items were recalled by because of several complaints and even some recorded deaths of infants. These items were sold in department stores and children’s stores and by mass merchandisers nationwide from January 1998 through May 2007 for between $100-$300 dollars and all items were made in China. The side of the crib that lowers can detach from the crib, creating a dangerous gap that can lead to the entrapment and suffocation of children. At the time that the reports...
Words: 1904 - Pages: 8
...is in the process of starting his own business so one of my first errands I or we have to run almost every day is to the bank. The bank that I use is run by the Federal Reserve Board (FRB). When I am home I wait for the mail to come because clients send receipts for invoices they receive and I have to keep track of all of them to ensure our books are straight and that all payments have been made. This goes for our monthly bills we get in the mail as well. The United States Postal Service is in charge of shipping and inspecting the mail I receive. While I am home I care for our two year old son and my seven year old daughter. One of the most important things to me is their safety. With all of the ciaos with plastic toys not being safe it is very important to keep up with the United States Consumer Product Safety Commission. The last part of my day either includes homework through the...
Words: 1351 - Pages: 6
...Appellate Brief Kate Voigt July 26, 2013 Professor Doug Simon MBA 660 The Legal and Ethical Environment of Management ______________ No. 1 ___________________________________ IN THE EIGHT CIRCUIT COURT OF APPEALS _____________________ MARY DEAREST, Petitioner, V. STATE OF MINNESOTA, Respondent, ___________________ IN REVIEW TO THE SUPREME COURT OF MINNESOTA ____________________ BRIEF FOR THE RESPONDENT ___________________ Kate Voigt 1678 Snelling Ave, Suite #987 St. Paul, MN 55108 (123) 456-7890 TABLE OF CONTENTS Table of Authorities………………………………………………………………………5 Statement of the Issues……………………………………………………………………6 Statement of the Case and Facts …………………………………………………..7 Argument…………………………………………………………………..7 Mr. Gonzalez should not be held negligent for leaving the matches on the sales table; they were set out of reach of children, in a position where he could see customers take them if he were to be standing behind the counter. …………………………7,8,9,10,11,12 THE RULING THAT MR. GONZALEZ SHOULD NOT BE HELD NEGLEGENT SHOULD STAND BECAUSE THERE WAS NO FORSEEABLE INJURY INVOLVED IN GIVING THE CUSTOMERS FREE MATCHES…………………………8,9,10 MR. GONZALEZ SHOULDN’T BE HELD NEGLEGENT FOR GIVING HIS CUSTOMERS FREE MATCHES BECAUSE IF THEY WERE DEFECTIVE, THERE SHOULD’VE BEEN A RECALL BUT SINCE THERE WAS NO KNOWN DEFECT, THE MATCHES CANNOT BE RECALLED……………………………………………..9, 10 The court should uphold the ruling due to the product not being defective in its design…..9,10,11,12 THE STATES PRODUCT LIABILITY...
Words: 3426 - Pages: 14
...Justice Department. The Celler-Kefauver Act of 1950 is an amendment to the Clayton Act. It was found that even though the Clayton Act improved on the Sherman Act there were still loopholes that companies could use to stay out of trouble. With the Celler-Kefauver Act amendment it stops competing firms from merging by stating that one company cannot get the physical assets of the other company. B. Discuss the intended purpose of industrial (i.e., economic) regulation as it applies to the following market structures: 1. Oligopoly In an oligopoly market there are few companies that have the same product or service. Because of this, the companies compete with each other and the price for the product or service may be too high for the consumer. So, industrial regulations help the...
Words: 1015 - Pages: 5
...between sellers and buyers should result in both parties being better off after a transaction. Societal culture provides a foundation for understanding moral behavior in business activities. Business cultures “comprise the effective rules of the game, the boundaries between competitive and unethical behavior, [and] the codes of conduct in business dealings.” Before the 1960s, the legal concept of caveat emptor, let the buyer beware—was pervasive in the American business culture. In 1962, President John F. Kennedy outlined a Consumer Bill of Rights that codified the ethics of exchange between buyers and sellers. These were the right: (1) to safety: The U.S. Consumer Product Safety Commission routinely monitors the safety of 15,000 consumer products. However, even the most vigilant efforts to ensure safe products cannot foresee every possibility. (2) to be informed: The right to be informed means that marketers have an obligation to give consumers complete and accurate information about products and services. (3) to choose, Relating to the right to choose, today many supermarket chains demand “slotting allowances” from manufacturers, in the...
Words: 611 - Pages: 3
...13 Legal and Ethical Considerations in Marketing, Product Safety and Intellectual Property PharmaCare, week10 Assignment LEG500, Law, Ethics, and Corporate Governance Strayer University LEG500 13 Legal and Ethical Considerations in Marketing, Product Safety and Intellectual Property PharmaCare, week10 Assignment Review of PharmaCARE/CompCARE To first establish whom each entity is; PharmaCare is one of the world’s most successful pharmaceutical companies. A compassionate, decent well operated business that manufactured high-quality goods that saved millions of lives and increased the condition of life for millions of others. PharmaCare designed a top-selling diabetic medication that could have reduced the progression of Alzheimer’s disease; their pharmacist began reformulating the drug to increase the effect. CompCARE came into being in order to steer clear of FDA investigation; PharmaCARE created a wholly owned establishment, CompCARE, to function as a compounding pharmacy to sell the new creation to people on a prescription basis. CompCARE set up business in an upscale administrative center near its main corporate office, and to conserve money and time, did a quick, low cost makeover and appointed a man by the name of Allen Jones to run the operations’ clean room. * Research three to five ethical issues relating to marketing and advertising, intellectual property, and regulations of product safety. Ethics and Corporate Responsibility in the Work Place and...
Words: 2708 - Pages: 11
...Part A Perceiving through different factors and variables that could have an impact on an organization’s marketing capability, GNC would need to cursorily examine it’s marketing environment. (Evans, M 1988) highlights the rules and regulations, effects of governments, changes in technology and the implications of societal changes as the basis of marketing environment, which ultimately influence impinging on marketing. These forces fall within the macro environment of PESTL frame. As the name indicates, macro environmental factors are the forces prevailing in the external environment of the organisation. Macro environmental variables include political, economical, socio-cultural, technological, and legal forces, having bearing on the industry and business players (Popkin, B.M Duffey, K & Gordon Larsen, P 2005) Business firms and industries have no control over such factors and thus are bound to adapt and act in accordance with macro environmental forces in order to exist and sustain in the marketplace. Thus, these variables would be considered as a ramification to such a supplementary industry, which in this case is “GNC”. POLITICAL: Political factors are one of the major macro environmental force affecting multi vitamin industries and related business firms. It takes into account legislations, market regulations, government stability and trade agreements (Mashhadi, AM & Ijaz-Ur-Rehman, Q 2012). Australian government has formulated quite strict and confined set of regulations...
Words: 1532 - Pages: 7
...Mega Brands Magnetic Toys Can Hurt The major problem with Mega Brands is with the safety of the children that play with the toys. Magnets fall off of the toy and children swallow the magnets which can cause stomach flu like symptoms and has even caused one child to die. Another problem is Mega Brands refusing to cooperate with the U.S. Consumer Products Safety Commission. According to CPSC.com, “The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death from thousands of types of consumer products under the agency's jurisdiction. The U.S. Consumer Products Safety Commission is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard or can injure children.” The U.S. Consumer Products Safety Commission has a job to do as well as Mega Brands. From one business to another, Mega Brands should have responded to the recalls that could have prevented a lot of children from being sick. According to our text on page 263 “data was submitted covering 1,500 complaint reports made to Mega Brands”. Mega Brands “lacked an organized comprehensive reporting system.” (Brooks, Leonard J. Page 263.) If the organization was better this complaints could have been a red flag to get the toys off of the market. The concerns that I would express to the CEO about the Magnetix to issues would be that there has been a reported death from our toys. This alone should make the...
Words: 1676 - Pages: 7