...UNIT 14: HOSPITALITY CONTRACT AND EVENT MANAGEMENT Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand external factors that affect planning and management in the event and contract sectors Diversity of sector: employee catering; hospital catering; school meals; conference centres; location and outdoor events; banqueting; private functions Types of service provision: food and beverage services; accommodation services; reception; facilities management; linen and laundry; cleaning; administration; hotel services; maintenance; security; purchasing; human resource services Component elements of the contract/event: menu design; food and beverage service style; staffing; timing; space layout; decoration; entertainment; lighting and sound External factors: socio-cultural; economic; political; technological; environmental; legal LO2 Understand the operational issues which affect the success of event management Elements of project management: action planning; product knowledge; decision-making; scheduling; administration; client liaison; component elements of the event; liaison with internal/external providers (executive chef, restaurant/bar manager, HR manager, front office, AV technician, florist, artiste/agent) Food and beverage systems: suitability of menu design; type of food service system for a particular contract and event catering situation; suitability of purchasing; delivering and storage systems Marketing and sales issues: product placement;...
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...Contract and Event Management 1.1 The main characteristics of the contract and Event catering sectors. In the UK catering market, contract caterers are the key players and they are expert operators who are destined to take charge of the catering amenities for a whole variety of organisations. Likewise, growth in the recent years has been through the food service market as it has developed. The UK’s contract catering sector is subjugated by international operators, for instance; Sodexho, Aramark, Compass etc... Bearing in mind this causes rivalry between these companies which therefore creates competition. Furthermore, in order for a small sized food and drink business to proceed and get in the market they must therefore find a way to work alongside those that are more highly levelled, specialised and experienced for catering wholesales or those that already serve to larger well known companies. The Benefits of Contract Catering Contract catering business has many benefits which include; • Fall in distribution costs • Expand experience of the foodservice industry • A one way route to a large number of outlets. • More advanced, more lucrative. • Potential growth in one of the fastest growing sectors of the UK catering market. Getting Started Start with the strategy: The recognition of contract catering has advanced revenue streams that would have been expanded from the companies planning and evaluated in order to authorize. Heres a list of key questions...
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...Schedule…………………………………………………………………………..5 Network Diagram………………………………………………………………………...6 Risk Management Plan…………………………………………………………………7 Resource Management Plan………………………………………………………….8 Communication Management Plan………………………………………………..9 Project Objective The objective of this project is to design and set up a fashion show within 4 months. The start date of the event will be November 3, 2012 using s budget of $90,00 for Urban Fitters Winter Fashion Show. Scope Statement The scope statement will show the major deliverables and their major objectives. Deliverables * Enlist sponsors * Find a venue * Book venue * Obtain permits/approvals for the show * Contact designers * Contract designers * Advertise event * Design flyers * Interview Models * Contract models * Contract photographers for event * Contract security * Contract DJ for music * Event schedule * Decorate venue * Rent equipment (Speakers, lights, etc.) * Set up equipment * Prepare walkway * Set up dressing/make up room. * Get tickets printed * Order refreshments * Test set up Milestones * Book Venue – (June 8) * Obtain permits – (June 6) * Contract Designers - (June 11) * Contract Models - (July 6) * Advertise event - (June 18) * Contract Photographers - (June 29) * Contract Security (Sept 14) * Contract DJ – (Sept 16) * Event Schedule (Sept 17) * Set up equipment - (Oct 26) * Test equipment...
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...through a major restructuring due to business management, individual behaviour and motivation. Company had announce the consolidation of entire administrative team into a singular and central organization under the lead of Jason. The consolidation of the administration pool into logical function work stream to support all event management activities for the business and the company. With the new structure, the department had a high headcount turnover. To drive this initiative towards a business administrative excellent, the department implement the "Project Metamorphosis" to streamline the workload and hiring the team which comprised of contract staffs and permanent staffs. Both contract staff and permanent staff are doing the same job but they receiving different salary package. Permanent staff will receive better pay and entitle for contractual and performance bonus while the contract staff only entitle for one month fixed bonus with low pay. Beside this, the contract was not entitle for any company organize events like annual dinner. They all agreed to raise the issue to the manager but somehow few contract staffs feel afraid as they worry to lost the job. 2 contract staff resigned at the same time due to been offer a permanent job with better pay. The new contract staff named Alex who's with 10 year experienced in event management role was hired to filled the vacancy. Alex realized all the issues and problems facing as a contract staff. He was unhappy and decided to raise...
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...Article by David Carrick – Vice President, Hill International Northern Region Risk in the NEC3 contract There is no doubt that NEC is a world class contract and I do not intend that this article should suggest otherwise. The contract has now reached its third edition. Certainly for me the high water mark for drafting clarity was edition 2 but edition 3 introduced new concepts, most of which are improvements to the contract. However, in my opinion some of these lack the elegant simplicity of earlier versions. I am actively involved in advising parties in the use of NEC3 both at procurement and when disputes arise. The views expressed herein are based on that experience. There can be no doubt that although NEC is increasingly used in many disciplines its main use is in civil engineering. Civil engineering is inherently a risky business. Contractors appreciate that and most are not totally risk averse. What they are opposed to is unquantifiable risk and risk uncertainty. Historically much of the success of NEC is down to clear and simple drafting. Subjectivity was reduced to a minimum and the inclusion of a project management system within the conditions was a novel feature at the time. The question is has NEC 3 lost the clarity and simplicity of its younger brothers when dealing with risk? My tentative response is “yes” but much could be restored very easily...
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...Risk mitigation techniques Risk management involves the process of continuous identification of the risk factors and devising way and methods of dealing with them. The identification process can be done using different types of models depending on the type of organization being analyzed (Chapman, 1996). Dr. Kallman a professor of risk management, has several techniques which he has discussed regarding the risk management which will be compared with other techniques recommended by other authors like Victoria Duff. Understand the risk According to Dr. Kallman on risk management, he has given the following techniques to be used. Dr. Kallman says that before giving the mitigation techniques to the risk, there must be identification of the risks. A risk manager should understand the type of risks which are likely to face a firm and list them down. This is what we call risk identification. For one to know this, there must be clear understanding of the companies’ goals, mission and objective. From these factors, the risk that is likely to face an organization can be identified easily. When the risks have been identified, they can be categorized to three distinct groups such as, operational, strategic and economic. Strategic risks include those risks with long term varied effects on the firm and they are composed of factors like, the reputational risk, quality risk and brand risk. The next set of risk is operational risks which include things like the hazards which expose the business...
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...revenues, indecisiveness, poor accountability, and organizational structure that did not fit its environment. Brown places a strong focus on the customer to provide them meaningful derive value. In order to achieve this new mission, he built skills in e-commerce areas and especially, aggressively chased mega-outsourcing contracts. There are three highlights of the long-term mega-contracts of EDS: 1) Mega-outsourcing contracts can lock in revenue streams for a significant period of time, for example, 10 years. However, these contracts involved in large amount of up-front outlays, which are typically debt financed, and wait for cash flow to pay them off. At the same time, the cost related to running the client’s data processing operation for the contract period was locked in. 2) The price of the contract is negotiable with clients. Typically, the contract price decreased over the like of the contract. Moreover, if there were large discrepancies existing when comparing with EDS competitors, the clients can negotiate a lower contract price or cancel the contract. In this case, EDS was not reimbursed any up-front cost. 3) Economic downturn and other events would reduce EDS’ contractual revenues. Brown changed the internal environment of the company. He reformed EDS’ culture and beliefs, altered its incentive system, reorganized the company into four lines of business and improved employee communication and accountability. As a result, improvement of EDS was significant...
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...www.miningsecurityforum.com & MINING SECURITY CRISIS MANAGEMENT FORUM 2014 12-13 November Taj Cape Town South Africa Supported by: Gold Sponsor: Sponsors: Exhibitor Sponsor: Organised by: ABOUT THE SUMMIT MINING SECURITY & CRISIS MANAGEMENT FORUM 2014 | 12-13 NOVEMBER 2014 | CAPE TOWN The mining sector in the developing world is growing rapidly, but As global resources dwindle, companies are venturing into ever associated new risk and threat environment is crucial to the equipment and valuable minerals from mines, work place violence and and tested crisis management planning Terrorism across Africa is a growing concern, in 2013 the mining world was shocked by the deadly on the Areva mine in Niger, The Mining Security & Crisis Management Forum will address Managing and being highly alert to the insider opportunity to with industry a rise Security Survey 2013 found that 41% of the mining and metals 2 Mining Security & Crisis Management 2014 Forum SPEAKERS • • • • • • • • • • • • • • • • • • • Security • • • • MEDIA PARTNERS FireSpec Systems AFIMAC Global Control Risks Mwana Africa Vale (Mozambique) De Beers Namibia Debswana Diamond Co. Exxaro Resources Vale Brazil Antwerp World Diamond Centre (AWDC) De Beers Consolidated Mines Newmont Mining Mining Security & Crisis Management 2014 Forum 3 DAY 1 | WEDNESDAY 12TH NOVEMBER 2014 • • • • • • • • • mining industry • • • • • • • • P •...
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...Succession plan template and guide business.gov.au A good succession plan creates a smooth transition between old and new ownership and reduces disruptions to your business when you’re away. The business.gov.au Succession Plan template steps you through the process of creating a solid, well-structured plan tailored to your business. New! Strengthen your succession plan with an emergency management and recovery plan, now available for download on your iPad. Search ‘MyBizShield’ in the App Store now! Copies of the latest version of this template and guide can be downloaded from www.business.gov.au/plans. If you need further information, assistance or referral about a small business issue, please contact the Small Business Support Line on 1800 77 7275. How to use this template Before you complete this Succession plan template and start using it, consider the following: Use the [italicised text]. The italicised text is there to help guide you by providing some more detailed questions you may like to answer when preparing your response. Please note: If a question does not apply to your circumstances it can be ignored. Use the succession plan guide. The succession plan guide below contains general advice on succession planning and a complete overview with details on each question asked in the succession plan template. Get some help. If you aren’t confident in completing the plan yourself, you can enlist the help of a professional (i.e. Enterprise Connect Centre, Business...
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...www.miningsecurityforum.com & MINING SECURITY CRISIS MANAGEMENT FORUM 2014 12-13 November Taj Cape Town South Africa Supported by: Gold Sponsor: Sponsors: Exhibitor Sponsor: Organised by: ABOUT THE SUMMIT MINING SECURITY & CRISIS MANAGEMENT FORUM 2014 | 12-13 NOVEMBER 2014 | CAPE TOWN The mining sector in the developing world is growing rapidly, but As global resources dwindle, companies are venturing into ever associated new risk and threat environment is crucial to the equipment and valuable minerals from mines, work place violence and and tested crisis management planning Terrorism across Africa is a growing concern, in 2013 the mining world was shocked by the deadly on the Areva mine in Niger, The Mining Security & Crisis Management Forum will address Managing and being highly alert to the insider opportunity to with industry a rise Security Survey 2013 found that 41% of the mining and metals 2 Mining Security & Crisis Management 2014 Forum SPEAKERS • • • • • • • • • • • • • • • • • • • Security • • • • MEDIA PARTNERS FireSpec Systems AFIMAC Global Control Risks Mwana Africa Vale (Mozambique) De Beers Namibia Debswana Diamond Co. Exxaro Resources Vale Brazil Antwerp World Diamond Centre (AWDC) De Beers Consolidated Mines Newmont Mining Mining Security & Crisis Management 2014 Forum 3 DAY 1 | WEDNESDAY 12TH NOVEMBER 2014 • • • • • • • • • mining industry • • • • • • • • P •...
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...Launch Event Proposal Spending a day with Listener Name Student number Professor Unit code Unit name Word count Vivian Sheldon 211536 Chanel Lucas 307 Tour & Performance management 1577 Vivian Sheldon 211536 2 of 16 Table of contents Chapter 1. Introducing Listener 2. Concept 2.1 General description launch 2.2 Theme 2.3 Venue 2.4 Guests 3. Budget 3.1 Reasoning budget 4. Production 4.1 Technical requirements 4.2 Floorplan 4.3 Timetable 5. Personnel 6. Catering 7. Contracts 8. Strategies 9. Conclusion 10. References 11. Appendices Page 3 3 3 3 4 4 5 6 8 8 9 9 10 10 11 11 11 12 13 Vivian Sheldon 211536 3 of 16 1. Introducing Listener Listener started out in 2002 and consists of 3 members; Dan sings and plays bass, Kriss is on drums and Jon works the guitar (I Am Listener, 2016). The band aims to create a new genre, the spoken word punk rock. They write touching poetry and give it a rough edge by adding guitar and drums. Listener conducts themselves under a no nonsense policy, focusing entirely on the music, with the belief all the fuss around it is superfluous. ‘We are just three normal guys who love to make and share our music with the world, we are no different than any of you.’ (I Am Listener, 2016) 2. Concept 2.1 General launch description This event not only celebrates the launch of the new album but it is also the kick off for Listeners first Australian tour! The goal of this event...
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...Event Coordinator Agreement This Agreement is made effective as of ______________________________, by and between VIVIAN VERNELL EVENT PLANNING & DESIGNS, LLC (VIVIAN VERNELL EVENTS), ADRIENNE VERNELL HUGHES (MANAGING MEMBER) and Client’s Name(s): _______________________________________________________________________. In this Agreement, the party who is contracting to provide services shall be referred to as VIVIAN VERNELL EVENTS and the party who will be receiving the services shall be referred to as “Client(s)”. VIVIAN VERNELL EVENTS represents that they have an extensive background in all aspects of the event coordination profession and access to a full range of related products and service contacts in the (State of Michigan) and surrounding area. VIVIAN VERNELL EVENTS is willing to provide services based on this background. VIVIANV VERNELL EVENTS recommend that all vendors be selected from their list of preferred caterers, rental agencies, wedding officiates, ministers, musicians, bands, D J’s, entertainment, photographers and cinematographer, pastry chefs, hotels, lodges and private estate properties, unless specified and agreed upon by the parties of this Agreement. These vendors and service providers have demonstrated superior professionalism and service contributing to the development of a successful business relationship with VIVIAN VERNELL EVENTS and their clients. The Client or agent of the Client represents that the Client plans for the event...
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...quality management department so that immediate attention and responses can be given to individual occurrences. Statistics can then be derived from the collective number of incidents reported and will serve as a basis for adverse patient trends, patient safety issues, or other risks and hazards to be identified, and risk reduction programs implemented. In order to promote a culture that promotes patient safety, the hospital’s Incident Reporting Policy is based upon a foundation of nonpunitive approach to incident/occurrence reporting. The hospital leadership will encourage open and honest reporting of injuries and hazards to patients, visitors and staff, this process will be nonpunitive in nature for all persons reporting incidents throughout the organization. Incidence/occurrence investigations will be viewed as an opportunity for education/process improvement, and will focus on processes and systems, rather than human error. Disciplinary action will be limited to only those employees who engage in willful or malicious misconduct, or those occurrences in which the employee failed to report an incident or hazard to patients in a timely manner. II. Responsibility A. All hospital employees, medical staff members, volunteers, and contract service members will participate in the hospital-wide incident reporting program. All incidents such as those listed as follows will be reported to the department of quality management: ...
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...ITIL ® V3 Processes IT Service Management Training, Courseware, Consultancy www.mountainview-itsm.com Goals, Activities, Inputs, Outputs and Roles To collect, analyze, process relevant metrics from a process in order to determine its weakness and establish an action plan to improve the process. Activities 1 Define what you should measure 2 Define what you can measure 3 Gathering the data 4 Processing the data 5 Analyzing the data 6 Presenting and using the information 7 Implementing corrective action Repeat the Process Inputs Each activity has inputs Outputs Each activity has outputs Roles Process Owner, Service Manager, CSI Manager, Service Owner Knowledge Management Process Owner Reporting Analyst Service Measurement and Reporting Goal To monitor services and report on improvement opportunities Activities Service Measurement •Objective (Availability, Reliability, Performance of the Service) •Developing a Service Measurement Framework •Different levels of measurement and reporting •Defining what to measure •Setting targets •Service management process measurement •Creating a measurement framework grid •Interpreting and using metrics •Interpreting metrics •Using measurement and metrics •Creating scorecards and reports •CSI policies Service Reporting •Reporting policy and rules Inputs SLA Targets, SLRs, OLAs, Contracts Outputs Service Improvement Program, SLAM Reports Roles Process Owner...
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...scenario planning and develops the actions to be employ only upon the occurrence of anticipated future events. A contingency plan will protect the chemical dependency program from unforeseen threats or events that could interrupt the success of the program. This requires the source of revenue to be readily available to the chemical dependency counseling program in prison. Public-Private Partners However, for any financial contingency plan to be successful there needs to be sources of revenue available. One source of revenue is the public-private partner. There are many forms of the public-private partner that can be put to use by the program. The Operations and Management model involves a public partner (federal, state, or local government agency or authority) who contracts with a private partner to provide or maintain a specific service (North, 2011). Through O&M, the public partner retains control over the chemical dependency program and retains management control. The next type of public-private partnership is the Operations, Maintenance, and Management. In this public-private partnership the public partner will retain ownership of the public program but the private party may also invest capital into the program. The private investor will receive a return on his or her money based on his or her investment and the resources of the program. The longer the contract terms, the greater potential for the private...
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