...NCVER Cross-cultural training and workplace performance Robert Bean Robert Bean Consulting The views and opinions expressed in this document are those of the author/project team and do not necessarily reflect the views of the Australian Government, state and territory governments or NCVER Publisher’s note Additional information relating to this research is available in Cross-cultural training and workplace performance: Support document. It can be accessed from NCVER’s website . To find other material of interest, search VOCED (the UNESCO/NCVER international database ) using the following keywords: cross cultural training; cultural awareness; workplace learning; capacity building; training provider; employee attitude; employer attitude. © Australian Government, 2008 This work has been produced by the National Centre for Vocational Education Research (NCVER) under the National Vocational Education and Training Research and Evaluation (NVETRE) Program, which is coordinated and managed by NCVER on behalf of the Australian Government and state and territory governments. Funding is provided through the Department of Education, Employment and Workplace Relations. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced by any process without written permission. Requests should be made to NCVER. The NVETRE program is based upon priorities approved by ministers with responsibility for vocational education and training (VET)...
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...Improvement equity of Australian Health Care system is a continuous process and the system change will affect all consumers from all background as well all health professional. Rural and remote areas health care: The shortage of healthcare professionals in rural communities is a global problem that poses a serious challenge to equitable healthcare delivery. In Australia rural areas are underdeveloped in most of these areas (rural and remote areas). About one-third 32 per cent of Australians live in rural and remote areas 29 per cent in regional areas and 3 per cent in remote areas (AIHW, 2008a). Persons in rural communities can suffer more chronic health due to the lack of health care services in rural areas. My review discusses an overview of and the lack of services within these communities. As stated in the a discussion papers on Primary Health Care (www.health.gov.au), geographical location accessibility to and availability of appropriate health services and rural and remote environments including socioeconomic status, lifestyles, and are undoubtedly the hallmark characteristics of rural and remote Australia. The lack of distance and transport are major problems to accessing health care for many rural Australians. Health care systems servicing the needs of rural and remote Australians cannot be seen apart from the transport system that either takes services to the people or brings patients to those services. Health transport may be required at different points within...
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...The purpose of this study was to train first year psychology students to establish intercultural competencies using EXCELL (Excellence in Cultural Experiential Learning and Leadership). Method The participants included 94 psychology students who were taking psychology 101 from the University of Canberra in Australia. A majority of the students identified with being from Australia. Students were asked to complete an online survey about their education, background and cultural learning measure. Cultural learning measure questions assessed students' understanding of intercultural competence. There were some training incorporated into the first year of college. The training included alliance building and cultural mapping. Alliance building exercise was used in the beginning of the semester to build critical self-reflections. This helps the students have a better understanding of themselves. Cultural mapping exercise included a two hour face-to-face session and included an EXCELL cultural mapping and was used toward the end of the semester. The students broke down into smaller groups and each group was given a different exercise. All the exercises had the students approach and talk to someone, and then make a request. The request would be the same for every group, but the group was different cultures and different ages. At the end of the study, the students were asked to take a post survey to...
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...established in 1992 to develop a national approach to nursing and midwifery regulation. The ANMC worked in conjunction with the state and territory nursing and midwifery authorities (NMRAs) to produce national standards – an integral component of the regulatory framework – to help nurses and midwives deliver safe and competent care. educated overseas seeking to work in Australia involved in professional conduct matters. The National Board may also apply the competency standards in order to communicate to consumers the standards that they can expect from nurses. Universities also use the standards when developing nursing curricula, and to assess student and new graduate performance. The ANMC officially became the Australian Nursing and Midwifery Accreditation Council (ANMAC) on 24 November 2010. The name change reflected ANMC’s appointment as the independent accrediting authority for the nursing and midwifery professions under the new National Registration and Accreditation Scheme (the National Scheme) that came into effect on 1 July 2010 (18 October 2010 in Western Australia). These are YOUR standards — developed using the best possible evidence, and using information and feedback provided by nurses in a variety of settings. Included also are the principles of assessment to help you understand how these standards may be used to assess performance. We believe you will find them user-friendly and easy to understand. With the onset of the National...
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...Report CULTURAL AND CRITICAL APPROACHES : DELOITTE AUSTARIAL Table of contents List of tables Executive summary 1 Introduction 1.1 Purpose and Scope 1.2 Method 1.3Limitations 1.4 Assumptions 1.5Background 2 Cultural Approach 2.1 Findings 2.2 Discussion 3 Critical Approach 3.1 Findings 3.2 Discussion 4 Recommendations 5 Conclusion References Executive summary Organization culture are powerful forces that drives a organization towards succes. In this report we will be discussing about the cultural and critical approaches that we see in Organization behaviour. In recent years due to globalization they have been may Multinational companies that have set by office around the world. They employee various people from different background, culture, Society to work in there companies. This report tries to understand how the organization culture and power of an organization impact there employees. For this report Deloitte Australia is take and its organization culture and power are studied and its observations are reported in this report. 1. Introduction 1.1 Purpose and Scope “Organization culture is not just another piece of the puzzle, it is the puzzle. Culture is not something an organization has; a culture is something an organization is.”( Pancnowsky & O’Donnell-Trujillo, cited in Brown...
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...of its kind to explore this issue in Australia (Khawaja & Lathopoulous, 2014, p.11). The key focus was on the approaches used by professionals to determine and develop models for best practice, in an effort to increase the use of available services and improve outcomes for CALD clients. Professionals from various disciplines were chosen by the authors to participate in the study. The research was conducted as a semi structured interview with open one open ended questions, and several prompting questions if required, for further analysis. Further participants were involved until no new topics were offered. The findings of this research both supported and disproved previous work discussed throughout the article, concluding that the view of Dyche & Zayas; Tsang, Bogo, & George (2003) of the importance of and reliance of cultural knowledge was unrealistic, and may lead to cultural stereotype (Thomas & Weinrich, 2004), and that respect and mutual trust (Colins & Arthur, 2010), and flexibility (Cadwell et. al 2008) were more effective. The study concluded that it was much more important to approach CALD clients as individuals. The authors highlighted Stuart’s (2005) views that self-awareness and skills, and building a rapport with the client compensated for any lack of cultural competence. The only difference concluded in the study would be the need to slow the process and assessment to allow time to gain relevant cultural knowledge and needs from the client...
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...1. Introduction Multiculturalism refers to communities containing various attitudes and behaviour that are characteristic of a particular social group or organization. According to (Immigration and Multiculturalism, n.d.), Australia is a country of migrants, originally from United Kingdom, which more than the path of two hundred years, displaced an original inhabitant and founded a liberal-democratic state. In the early days, Australians were disturbed by the subject of 'ethnicity'. For over fifty years, part of Australia ‘cultural issue' has been solved by implementing a rule of elimination. Australia changes their approach and at last discarded it in the late 1960s to enlarge its people after World War 2. From this environment, acceptance of a 'cultural diversity' guiding principle in 1970s was a past removal of the preceding procedure. Within the fundamental nature, cultural diversity not only evidenced and showed the growing multiculturalism of the country but as well as to hold and form it. Therefore, definition of “Multiculturalism promotes the integration of ethnic acceptance and respect for cultural diversity, community harmony and inclusion.” is true. Skilled labour is any worker who has acquired certain skill in their job or may have attended a college or technical school. An example of a skilled labour job is carpenters. Unskilled worker is a worker who has not acquired special skill or proficiency. If there is a shortage of migrant skills, the...
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...Introduction to Cross-Cultural Psychology Paper Yekaterina Tarkovsky PSY/450 Diversity and Cultural Factors in Psychology Stephen Northam / Professor November 23, 2015 The author of this paper would like to share the results of the study performed on the effects of cognitive appraisals of communication competence in conflict interactions. This study involves both Chinese and Western cultures. The researchers were investigating how differently people from both of these cultures perceive competence, appropriateness, and effectiveness of another party’s communication during conflict. At first, there was a pilot study which had thirty employees in Singapore. They were examining appraisals of communication competence in recalled intercultural conflict incidents. The competence of others was judged by western expatriates. They were determining whether the style of communication itself was direct as well as engaged. This was deemed to be judgements of effectiveness. The competence on interactional skills as well as knowledge on culture was judged by host-nationals. This was deemed to be judgments of appropriateness. The quasi-experimental study followed the pilot study. In this study, two parties comprising of university students. One party had one hundred twenty eight Australian students and the other one had on hundred eight Chinese students. The results of this study had showed that students from Australia discriminated between four different types of conflict styles more...
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...logbook If you require further information about the practical experience requirement, or would like to notify us of a change, please contact CPA Australia: practicalexperience@cpaaustralia.com.au or contact your local office – details can be found on the inside back page of this guide. Disclaimer The material used in this booklet has been designed and prepared for CPA Australia’s practical experience requirement. It provides tailored guidance for mentors who are registered in CPA Australia’s practical experience requirement. The booklet and contents should not be used for any other purpose. CPA Australia, the publisher and the author of this booklet take no responsibility for any loss incurred by any person who relies on guidance offered in this booklet. Legal notice Copyright CPA Australia Ltd (ABN 64 008 392 452) (“CPA Australia”), 2010. All rights reserved. Save and except for third party content, all content in these materials is owned by or licensed to CPA Australia. All trade marks, service marks and trade names are proprietory to CPA Australia. For permission to reproduce any material, a request in writing is to be made to the Legal Business Unit, CPA Australia Ltd, 385 Bourke Street, Melbourne, Victoria 3000. CPA Australia has used reasonable care and skill in compiling the content of this material. However, CPA Australia and the editors make no warranty as to the accuracy or completeness of any information in these materials. No part of these materials are intended...
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...11595390 Word count 462 Question 2. Even though the mental health and wellbeing of CALD individuals in Australia is a national health priority, there is little information about how Australian clinicians incorporate multicultural counselling into their practice. The aim of this study was to get a better understanding of how different types of mental health professionals work effectively with CALD clients. To find out what skills, strategies and behaviours were used by participants and what was effective and not so effective. The study methods involved began by getting 15 mental health professionals from different age and social demographics. The 15 were a mix of clinical psychologists, social workers, counsellors, general psychologists and a psychiatrist. All participants had some sort of experience with CALD clients. Each participant was given a form to complete regarding their age, experience, education, professional context and ethnicity of participants client base. Then an interview was conducted which went for around 45 mins to an hour. It involved one open ended non directive question followed by several prompts if needed. The interview was recorded by tape and later transcribed and analysed by the first and second author. The study found that most participants found it necessary to collect cultural knowledge before seeing a client but this having positive and negative effects. Participants found it unnecessary to know all different...
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...perform better in their segments when they are enrolled in the practical experience requirement The practical experience requirement of the CPA Program gives you the opportunity to use the knowledge and skills gained in your education and apply them in your workplace. Combining your education with mentored practical experience will give you the opportunity to develop and demonstrate highly sought after technical and soft-skills that will benefit your entire career. Starting your practical experience requirement means that you are one step closer to your goal of becoming a CPA. CPA Australia recommends that you start the practical experience requirement and the professional level segments at the same time, if you are employed in a relevant role. What are the requirements? • complete a minimum of three years of relevant full-time or equivalent part-time work experience • demonstrate competence in 16 personal effectiveness, leadership, business and technical sub-skills to a CPA, FCPA or equivalent full member of an International Federation of Accountants (IFAC) member body What do I have to do? • find out if your role is relevant • use the Where do you fit? section to find out the best method for you to meet the requirements • read the rules and regulations available at cpaaustralia.com.au/per_rules...
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...Active Learning in Higher Education http://alh.sagepub.com/ Improving student engagement: Ten proposals for action Nick Zepke and Linda Leach Active Learning in Higher Education 2010 11: 167 DOI: 10.1177/1469787410379680 The online version of this article can be found at: http://alh.sagepub.com/content/11/3/167 Published by: http://www.sagepublications.com Additional services and information for Active Learning in Higher Education can be found at: Email Alerts: http://alh.sagepub.com/cgi/alerts Subscriptions: http://alh.sagepub.com/subscriptions Reprints: http://www.sagepub.com/journalsReprints.nav Permissions: http://www.sagepub.com/journalsPermissions.nav Citations: http://alh.sagepub.com/content/11/3/167.refs.html >> Version of Record - Oct 26, 2010 What is This? Downloaded from alh.sagepub.com by guest on December 16, 2012 Article Improving student engagement: Ten proposals for action Nick Zepke and Linda Leach Abstract Active Learning in Higher Education 11(3) 167–177 © The Author(s) 2010 Reprints and permission: sagepub. co.uk/journalsPermissions.nav DOI: 10.1177/1469787410379680 alh.sagepub.com School of Educational Studies, Massey University, New Zealand Since the 1980s an extensive research literature has investigated how to improve student success in higher education focusing on student outcomes such as retention, completion and employability. A parallel research programme has focused on how students engage with their studies and what...
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...cultures have different values, beliefs and truths, many of which are unequal but all of which are valid in their own context. However some cultures hold greater control and influence in our multicultural world and this is gradually becoming an issue to the less culturally prevailing countries. This is multiculturalism, a term which can be defined as the cultural and ethnic diversity of our modern-day world (https://www.dss.gov.au/our-responsibilities/settlement-and-multicultural-affairs/programs-policy/a-multicultural-australia/national-agenda-for-a-multicultural-australia/what-is-multiculturalism) People from new and different cultural groups may be negatively stereotyped and heavily discriminated against because of their differences from a main culture. Throughout history, multicultural concerns have been prevalent in regard to the cultures of Native Americans, African Americans, Italians, Irish, Jews and other cultural groups (http://www.goodtherapy.org/therapy-for-multicultural-concerns.html#).With the gathering of various cultures which is frequent in school, work, and social situations, there will inevitably be cultural differences. Therefore...
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...______________2 2.0 Strengths 2.0.1 Medicare__________________________________________________________2 2.0.2 Eligibility and Coverage of Medicare___________________________________3 3.0 Weaknesses 3.0.1 Indigenous Health__________________________________________________3 3.0.2 Availability________________________________________________________4 3.0.3 Limitations of Medicare______________________________________________4 4.0 Opportunities 4.0.1 E-health Records and Technology_____________________________________4 4.0.2 Ambulance Fees____________________________________________________5 5.0 Threats 5.0.1 Workforce shortage_________________________________________________5 5.0.2 Competence in the Workforce_________________________________________5 5.0.3 Primary Care in Isolation____________________________________________6 6.0 Conclusion_____________________________________________________________6 7.0...
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...Code of Ethics for Nurses in Australia Developed under the auspices of Australian Nursing and Midwifery Council, Australian College of Nursing, Australian Nursing Federation Introduction This Code of Ethics for Nurses in Australia has been developed for the nursing profession in Australia. It is relevant to all nurses at all levels and areas of practice including those encompassing clinical, management,education and research 1 domains. This Code is framed by the principles and standards set forth in the United Nations’ Universal Declaration of Human Rights, International Covenant on Economic, Social and Cultural Rights and International Covenant on Civil and Political Rights; the World Health Organization’s Constitution and publication series entitled Health and Human Rights; and the United Nations Development Programme Human Development Report 2 2004: Cultural liberty in today’s diverse world. In considering this Code and its companion, the Code of Professional Conduct for Nurses in Australia, it should be borne in mind that they are designed for multiple audiences: nurses; nursing students; people requiring or receiving nursing care; the community generally; employers of nurses; nursing regulatory authorities; and consumer protection agencies. It is also noteworthy that the concepts of ‘ethics’ and ‘morality’ are substantially the same and have been used interchangeably throughout this Code. This Code outlines the nursing profession’s commitment to respect, promote, protect...
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