...Policy Issues and Cultural Diversity Student’s Name University Policy Issues and Cultural Diversity A research gap is an aspect of research or a research question that has not been answered sufficiently in a study (Alvesson & Sandberg, 2013). A research gap arises when the researcher in his study has not adequately solved the research problem, as per the research methodology (Alvesson & Sandberg, 2013). In this paper, therefore, I further evaluate the research on intercultural maturity.To gain insights on how the researcher addressed the research problem, and ultimately discover areas I will suggest for further study on cultural diversity. Cultural diversity is influenced by a myriad of factors (Tierney, 2007).The factors affecting cultural diversity forms the first research gap; a study may be conducted with an aim of analyzing how these individual factors affect cultural diversity. These factors are both external and internal. Again from, the research on intercultural maturity, I feel that the study did not sufficiently indicate how the educational practices; models promote intercultural competence and effectiveness. This knowledge gap second suggests gap for further research on culture diversity. Also, the research on intercultural maturity has no sufficiently indicated how achievement of intercultural maturity promotes human development and positive interactions. This gap is an area that suggests further...
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...Theses/Dissertations/Professional Papers/Capstones 12-2008 Managing cultural diversity in hospitality industry Yi Gong University of Nevada, Las Vegas Follow this and additional works at: http://digitalscholarship.unlv.edu/thesesdissertations Part of the Hospitality Administration and Management Commons Repository Citation Gong, Yi, "Managing cultural diversity in hospitality industry" (2008). UNLV Theses/Dissertations/Professional Papers/Capstones. Paper 480. This Professional Paper is brought to you for free and open access by Digital Scholarship@UNLV. It has been accepted for inclusion in UNLV Theses/ Dissertations/Professional Papers/Capstones by an authorized administrator of Digital Scholarship@UNLV. For more information, please contact digitalscholarship@unlv.nevada.edu. 1 MANAGING CULTURAL DIVERSITY IN HOSPITALITY INDUSTRY by Yi Gong Bachelor of Science China Chongqing University 1998 A professional paper submitted in partial fulfillment of the requirements for the Master of Science in Hotel Administration William F. Harrah College of Hotel Administration Graduate College University of Nevada, Las Vegas December 2008 2 ABSTRACT Managing Cultural Diversity in Hospitality Industry By Yi Gong Gail Sammons, Committee Chair Professor of Hotel Management University of Nevada, Las Vegas Cultural diversity has become a major issue in the hospitality industry of the United States. This paper focuses on analyzing the change faces and current status of the cultural diversity...
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...orientated; they are team orientated. No one company is independent of its employees. Organizations need their teams to make collaborative efforts to impact a positive outcome. Teams are a combination of different talents coming together for a common goal. (According to Baack, 2012) Great teams consist of team members with the most highly developed skills wereadaptable, collaborative, committed, communicative, competent, dependable, enlarging, enthusiastic, intentional, mission conscious, prepared, relational, self-improving, selfless, solution oriented, and tenacious. The key is to make individualists into team players by cultivating the necessary traits. The dynamics of teams will be discussed through diversity, conflict and conflict resolutions within my organization. This paper will also describe three outcomes that could reasonably occur as a result of conflict resolution. Conflict is a necessary evil that is inevitable. Conflict can be either a strength or weakness to a company’s overall goal. When individuals come together for a common goal conflicts may arise. As research has shown, there is more positive values than negatives. Conflict Resolution Conflicts are inevitable whenever individuals with different personalities come together to work interdependently. Sometimes this dynamic helps to strengthen the team, and on the other hand some teams suffer which produces a poor outcome like according to Mary Parker Follett who stated that “as we cannot avoid it, we...
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..."The Plan": Diverse for Life by Planning for Action Miss Chriscilia Suma Lyles Webster University Abstract This paper describes an exercise that could used to increase students' sensitivity to workforce diversity and related issues of power. Through reflections on past experiences and interaction with others, students heighten their awareness of their own and others' experiences with human diversity and begin to develop links between diversity and power dynamics. The Diversity profile is designed primarily for organizations and individuals interested in developing their interpersonal relations. The profile introduces knowledge, feelings and understanding of variety of human basic to people with whom we work. This profile enables one to identify opinions and feeling about the workforce diversity through four levels. This paper represents my attitude towards diversity. . "The Plan": Diverse for Life by Planning for Action Cultural diversity encompasses the cultural differences that exist between people, such as language, dress and traditions, and the way societies organize themselves, their conception of morality and religion, and the way they interact with their environment. In my diversity profile, I received personalized feedback that moves through knowledge, understanding, acceptance and behavior. Each shaped my attitude towards diversity. My name is Chriscilia Suma Lyles. I was born in Brooklyn, New York, but raised on John’s Island, South...
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...University of Phoenix MMPBL 560 Managing in a Cross-Cultural Environment November 9, 2009 Managing across cultures is no easy task for any organization regardless of its economies of scale or long standing reputation in the market; the challenges are many, including coping with the flux of change, managing diverse groups of employees, communicating, and negotiating agreements with host countries. This paper illustrates how Johnson and Johnson, Allstate, Starbucks, Bank of America, Coca-Cola, Shell, Whataburger, and Sony USA address their cultural diversity. Thus, the authors of this paper analyze, evaluate, and assess the various successful best practices of these organizations to help Riordan Manufacturing’s situation. Riordan Manufacturing’s decision to open a new production facility in China has created some challenges involving the scarcity of Chinese skilled employees. Whereas leadership attempts alternative solutions to synergize the company’s strategies to address the situation, Riordan recognizes that the integration of a diverse workforce has the potential to alter the company’s performance (University of Phoenix, 2009). Accordingly, in analyzing cultural synergy strategies to help mitigate undesirable outcomes takes extra consideration, yet it is a necessary task (Hodgetts, Luthans, Doh, 2005). When reviewing Johnson and Johnson, it is evident that the company struggled with managing diversity and cultural differences. However, Johnson and Johnson stepped...
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... Introduction 2 a) Objective 2 b) Organization of text 3 2. What is Diverse Workforce? 4 a) The definition of Workforce Diversity 4 b) Diverse Workforce in Chinese-based companies 5 3. The history of Workforce Diversity in Chinese-based companies 6 4. Management of workforce relationships by Chinese-based companies 7 5. Issues we are facing 13 Answers to the issues 16 References 20 Management of Diverse Workforce By Chinese-based Company 1. Introduction a) Objective In recent years, because of the greater level of industry segments, commercial links between different countries such as China, United States and European countries have become closer and closer. As the result of this development, many companies have changed their attentions. These companies have become more interesting in the international business. Owning to this growth of interest, many multinational corporations have been created. Once a multinational corporation has been founded, this company is going to deal with the workforce diversity. Employees from all over the world are working in a same company, thus a huge diversity of a company’s workforce has been created. The new workforce which includes employees from all over the world has a huge impact on the homogeneous workforce and a lot of senior managers believe that workforce diversity will benefit to a company. Aside the argument...
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...Abstract The following is a case study of Netflix, Inc. an American-based company that provides the streaming of online media to consumers in North America, South America, and parts of Europe. This case study will provide a brief overview of the company’s history along with four present-day challenges that the company will face as it tries to stay ahead of the competition. In its discussion of the present-day challenges that Netflix, Inc. faces the discussion will also relate the proposed challenges to the managerial challenges of globalization, diversity, and ethics. After each of the four anticipated challenges have been addressed then this paper will provide an analysis of the steps that Netflix, Inc. has already taken to keep the company on the frontline of online media streaming. This paper will also provide suggestions as to what can be done in order for Netflix, Inc. to become the number one competitor and innovator in the market. Keywords: Netflix, challenges, analysis Past to Present In 1997 Netflix, Inc. was founded in Scotts Valley, California by Reed Hastings and Marc Randolph initially offering weekly DVD rentals online. Within two years Netflix, Inc. transitioned from offering weekly rentals to offering a subscription service that allowed consumers to rent movies as frequently as they pleased for a monthly fee. In a matter of ten years Netflix, Inc. began to offer the online streaming of media for a subscription fee and ended the year with 7...
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...Application Paper Introduction Organizational behavior, which studies the impact that individuals, groups, and structure have on behavior within organizations, has a purpose of applying its knowledge toward improving an organization’s effectiveness (Colquitt, 2015). For past 2 weeks, total of six groups presented their topic related to organizational behavior. On May 14th, groups presented materials on office etiquette, difference between successful and poor management in health care, and effective communication. Groups on June 4th delivered their information on harassment in workplace, motivation, and workplace diversity. The purpose of this paper is to discuss the application of the content reviewed in past two class meetings for the future profession. May 14th, 2015 The presentation on office etiquette was very inspiring. Etiquette, an ethical and socially acceptable behavior regarding professional practice or action among the members of a profession in their dealings with each other, is a very important aspect that helps smooth the interaction within the workplace (“Etiquette”, n.d.). Office etiquette is important because it can act as a key to effective communication and an obstacle at the same time. As a future nurse manager, I will be dealing with people above and below my level, who I need to show proper manner to gain respect and a sense of professionalism, and promote effective communication without any distractions like inappropriate office etiquette. I will...
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...Homework Reflective Paper: Diversity, What Does It Mean to You? Today the world was radically changed from all sides. Things are not like in the past; all cultural fundamentals were upset by this change. Technological advances have also facilitates this situation; it helps and easily promotes peoples to move from a city to another one, from a country to another, from a continent to another. Obviously, it has brought closer people from diverse origins. Thus, the world has become a small village. People are forced to live together by ignoring or considering their differences such as race, religion, national origin, age, gender and disability based on equal representation, valuing differences, embracing others, respect, inclusion. We call this fact diversity. Taking in account diversity by organizations involved some considerations. That’s why implementing and managing diversity to be successful need adequate approaches. The term “Diversity” is not sound simple; it refers to a range of elements as mix, numerous, variety… Here, it means a huge, large composition of people from different origins and backgrounds. In the broadest sense, it also include race, gender, ethnic group, age, personality, cognitive style, religion, social status, primary language, tenure, organizational function, education and more. Then, to effectively manage all this, we need to take in account many considerations and strategies to avoid frustrations and other consequences because it can harm or...
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...Developmentally Appropriate Teaching Strategies Korianne Shafer SOC312: Child Family & Society (BMF1441A) Art Tolentino October 27, 2014 Developmentally Appropriate Teaching Strategies Diversity encompasses numerous characteristics including socio-economic background, ethnicity, special needs, gender, and giftedness (Cazden, 2001). Today, classrooms are getting more varied and diverse with students from diverse linguistic and cultural backgrounds, and students with a disability. It appears that teachers must meet the needs of all students successfully and individually to effectively teach a classroom of diverse students. This paper will first identify three challenges involved with ensuring that teaching strategies are appropriate for culturally diverse children. These three challenges are acknowledging there is a difference and that all students are not the same, establishing school-wide cultural collaboration, and implementing culturally responsive teaching. Second it will discuss these cultural challenges in the classroom using the sociological perspective of conflict theory. Third and finally it will discuss these cultural challenges in the classroom using the relevant perspective of Piaget’s preoperational stage of development. To make certain that all students in a certain classroom justly feel like they belong to that class, teachers who teach in diverse and inclusive classrooms must employ major strategies. The first challenges involved with ensuring...
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...and Human Development, Texas A&M University, College Station, Texas, USA Abstract Purpose – The use of teams in organizations given the current trend toward globalization, population changes, and an aging workforce, especially in high-income countries, makes the issue of diverse team building critical. The purpose of this paper is to explore the issue of team diversity and team performance through the examination of theory and empirical research. Specifically, the paper seeks to answer the question: “How might individuals with diverse characteristics such as culture, age, work experience, educational background, aptitude and values, become successful team members?”. Design/methodology/approach – A review of theories that are pertinent to individual differences and team formation, including social identity theory, mental models, inter contact theory, social comparison theory, and chaos theory, was conducted. Team formation and diversity literature were reviewed to identify ways of developing diverse and effective teams. Findings – It is a truism that working together in teams is a smart way of achieving organizational performance goals. This paper discusses the theories, research and practices that underlie the development of efficient and effective teams. It demonstrates that recognizing the underlying individual differences, mental models, and assumptions that team members bring to the organization can help build teams that...
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...Effect of workforce diversity in the performance of an organization Name: Institution: 1.0 Introduction Diversity in the workplace has for a longtime been viewed as a challenging issue to manage within an organization. The management therefore takes quite some time to ensure that the employees get along. This has to be done to enable every single employee feel engaged within the organization. The website identified for this study is Apple Company website. The company clearly highlights the reason it identifies diversity among its staff. The website also highlights on what it aims to benefit from a diverse force based on its quest for more innovation. When the term diversity is searched a series of plans the company has for diversity pop up (Apple, 2016). For instance the plans it has for the present workforce, future plans, job creation by identifying diversity, its policy on diversity and inclusion and diversity based jobs. The material on diversity is related to the organization’s plans for innovation as it targets to have a workforce that have different ideas that will enable it come up with unique products. The mission and goals are all inclined with the plans the company has for a diverse workforce (Apple, 2016). Potential employees and customers will be able to know by logging onto the website the immense opportunities the organization has and will not hesitate working with them. The information on diversity is current because the management has put...
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...another person, except where due reference is made in the text of the work. I also understand that no under circumstances should any part of this assignment be published, including on the internet or publicly displayed without receiving written permission from the university. Abstract: Cultural diversity, collaborative learning and networking have a huge impact in many business of today and that includes the Hospitality and Service Industries. This paper aims to provide insights, suggestions, benefits, challenges and understanding on how to deal with different people of different backgrounds and upbringings in the workplace. It discusses and summarizes the significance of intercultural perceptions, cultural collective thoughts, sharing experiences through storytelling, collaborative learning and the benefits of networking in the workplace. It states that in the hospitality industry and other work sectors, cultural awareness, collaborative learning and networking play a valuable contribution to the effectiveness of any organization. Introduction: We should embrace the knowledge and skills held by other people, the culturally diverse group. As we can see nowadays, that cultural diversity, collaborative learning and networking is imperative for the better future of every...
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...Groups and Teams Paper MGT 307 February 1, 2011 John A. Zawora, Ph.D. Group and Team Diversity Oxford's English Dictionary defines a group as "an assemblage of persons, animals, or material things, standing near together, so as to form a collective unity; a knot (of people), a cluster (of things). In early use the word often conveys a notion of confused aggregation, which in recent use is not implied." (Oxford English Dictionary, 2011). Comparatively, a team is defined as "a number of persons associated in some joint action; hence, a group collaborating in their professional work or in some enterprise or assignment" (Oxford English Dictionary, 2011). Several variations and types of groups exist. According to Robbins & Judge (2009) A group is made up of "two or more individuals, interacting and interdependent, who have come together to achieve particular objectives. Groups can be either formal or informal" (Robbins & Judge, 2009, p. 284). In formal groups, the structure is more organized and the focus is specifically directed toward achievement of organizational goals and objectives. In informal groups, the structure is far less ordered and there is not as much emphasis placed on accomplishing goals directed by the organization. There are several types of sub-group categories. Command groups, task groups, interest groups, and friendship groups are all examples of sub-group types as described by Robbins & Judge, (2009). Task and command groups are aligned under...
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...Creating Cultural Synergy: A Management Plan for a culturally diverse team Theresa Famolaro MGMT 615 Dr. Linda Smith 20 March 2012 Introduction This paper presents a problematic multicultural team scenario and a management plan to bring about the team’s effectiveness and success through cultural synergy. A summary of the conflict among team members sets the stage for an innovative solution, while a description of the emergence of multicultural teams in the workplace provides a context. Initially, an assessment of the cultural diversity of the team members is provided. Then, a plan to leverage the richness of culturally diverse team members working together is explored. Finally, in the event that the plan is unsuccessful, a backup plan is offered for consideration. Due to globalization, people from various cultures find themselves working with individuals from other cultures, often in an intercultural team environment. A team is an interdependent group of individuals brought together for innovation and the achievement of a specific goal (Northouse, 2010). Team cohesiveness is positively associated with openness of opinions and collaboration between team members. Disagreement within teams negatively affects team members from sharing points of view (Woerkom & Sanders, 2010). Multicultural teams are more likely to display less cohesion than teams with members that share the same culture. Cultural diversity...
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